I didn't make an appointment so I thought I was going to wait for hours however, I'd only took an hour! I went in for a blood test and have to say it was very fast! The lady who helped me sent me to a website to pre-order the blood test, which cost me a lot less than just going straight to quest! She was very fast, and the blood test was not painful at all! read more

I've been waiting in the walk up line for about 4 hours now. There's barely enough seats in the lobby and way to many patients. Patients are coming in and waiting longer than their scheduled wait times. I feel forcing elderly people to use the tablet to check in feels discriminatory because not all elderly know how too, also assuming that all people know how to use technology or want too is not good ether. These older people come in looking for someone to talk too and get a cold screen waiting for hours. Thats probably why they got rid of the front desk, so nobody can complain about the wait times. This company has got to get their facilities efficiency better. Very inconsiderate of their patients time & health. read more

One hour wait even if you have an appt and just have to pick up a container for Specimen .

This place drives me nuts. I show up early to my appointments and I still wait 30-60 minutes past my scheduled time before I'm called in. It's always overbooked and there's no seating in the lobby outside their office. You may as well sit in your car and watch a movie because you will need to wait a really long time past your scheduled appointment. They also don't really show courtesy by telling the people waiting that they can expect a delay. If they do, you can't hear it anyway because they don't check on the people who have to stand outside their doors waiting. read more

TERRIBLE. Do not come here. Tamira smacked my arm (never assault your patient) , she kept the tourniquet on the entire time(not supposed to do that), she was very disrespectful towards me when I brought up her going in too deep into my vein. She had to pull back for blood to start flowing into the tube, KNOW she went through my vein wall (terrible technique). She was very condescending and rude. Don't make the mistake I did. Please stay far away from this place. read more

Even if you come without appointment, nobody should have to wait over three hours for blood work. Whittier location has enough staff and will help you. read more

I had a great experience at Quest Diagnostics Kaley she was super nice and I didn't even feel the needle. I was in and out within couple minutes. read more

My mom got a short notice letter from her doctor saying she needed to do a test before surgery. Needed to call quest or visit online. She didn't know how to set appointment so she walked in to the Downey office and waited 5 hours. For them to tell her she wouldn't be seen. Quest staff at Downey didn't help her schedule a new appointment.. These people took an oath to help and her being a senior you can imagine how difficult it could be to set up an appointment and to check in. She said she seen an elderly man waiting as well and the staff was not helpful. Quest diagnostics in Downey needs to do better!!!!!! If they can't provide good service close this office down and put these people in other offices to provide support to other good offices. read more

Long Long waiting time even though I had an appointment ! I definitely will not be coming back. read more

Question has made it very clear that it doesn't want to help people. All front office tasks have been automated, there is literally no way to speak to a person until you have made an appointment and waited to be called, which will be late. And don't even think of walking in, unless you have a few hours to waste away in an ugly and uncomfortable waiting room. This is not meant to reflect on the phlebotomists who are nice and professional, unfortunately their management is inhuman, literally and figuratively. read more

This is one of the worst systems by far. I scheduled an appointment 2 weeks ago. I arrived 30 minutes prior to appointment. Is 20 minutes past the hour & im still waiting. Phlebotomist are the most inefficient people I ever encounter. Terrible service scheduling an appointment is useless. When you try talking to them about the wait they are very rude & outspoken. read more

This location opens at 6:30 AM it is not open at 5:30 AM due to yelps inaccurate information I sat waiting for a hour.

This is the WORST experience ever coming to this location! I been here waiting for almost 2 hours with appointment. I even came earlier hoping I would be seen earlier than my apt but nothing. The check in process is confusing as you can't talk to anyone. There's no one in front! What's the point of an appointment! They call patients in every 20mns! The only one person who comes out to call you sounds rude too! Don't come here save yourself some time! read more

There are 4 nurses and it seems that only one is working the rest is chatting or taking a break at 8 am in the morning.... Only one person goes in every 20 min or more... appointments are really behind at least 30 min... we are only 5 people in the waiting room... none of us have been called in over 30 min... Where is Cindy Patient services Site lead ? Or Aris or Yin from patient services to check in the work from these nurses?? They are running the place like this is their house. read more

They should NOT offer walk-in options if the person will have to wait 3-5hrs. I have been waiting over 4hrs.

Online time schedule vs actual time posted on the door.. hope this helps for those who are walk ins.. appointments are always best keep in mind with your schedule read more

Quest Diagnostics - True opening time 6/2024 - Laboratory Testing Near Me - Downey, California

Este local está cerrado por ahora . Hubo daño por inundación is la reparación está dilatada. Haga su cita en internet para otro local Quest pero este no pues se la cancelarán o simplemente no le dejará hacer la cita aún. This location is currently closed due to water damage and the repairs are delayed. Schedule an appt for a different Quest location As of End of March 2024 read more

This bitch right here needs to learn to talk to people. She's dealing with mostly elderly people that obviously need maybe a little more time to respond to questions considering that they're elderly. And this bitch right here doesn't know how to talk to people she needs to obvious be trained to give better customer service. Beware of quest diagnostics in Downey they are extremely rude and they don't know how to talk to people read more

Quest Diagnostics - Laboratory Testing Near Me - Downey, California

This office is OK but not bad. I don't recommend going as a walk-in, as a walk-in your only on Stand by and it takes hours as Appointments are top priority with no space in between for walk-ins. It's actually pointless that they accept walk-ins due to how long they have to wait, should be by appt only. read more

Worst location ever. The staff is rude. I waited an hour in the waiting room and the told me they called my name twice and I was removed from the list. While i sat in front of the door and was was never called. But the person who had her appointment ten mins before she says only got called once so she wasnt removed. How would I be called twice before her? Don't come here, it's a waste of your time. read more

slow response time. The monitor displayed zero customers being helped for over 15 minutes until someone was called. Had an appointment, but it still took 15 minutes extra to be called. This location is in no hurry to help you. Can hear employees chit chatting, and when I asked an employee a question at the door, I was told, "I'm not on the clock now," in a rude manner. Won't be back. Very unprofessional workers, no sense of priority, and not much empathy. Want good service? Go to the Painter Ave location in Whittier. Do yourself a favor. read more

Tbh I don't understand the bad reviews I made an appointment online got there checked in I was in out in 15 mins! The associates were nice and helpful I don't understand why so many bad reviews read more

With all the advances and technology supposed to be make it quick and easy, but it's always the human factor today I took my mom which is 86 years old................ this lady grid us lacking of human contact after she asked for my mom information she keep questioning about insurance if we have paperwork and also insurance card, which is unbelievable because it's supposed to be everything electronically my own mother, which is 86 struggling with sitting down on the chair to be ready to get the blood test then the employee asked if she can go get the urine sample. Wish she could ask for it before my 86 years old mother sit down on the chair well then my mother told her that she want to,use the right arm for the blood sample, but this lady which she was already on the left side. Tell her to bring her right arm to the left arm, which is ironic because my mother does not need to accommodate for her. I employee the employee needs to accommodate..... after noting that I make the remark to the employee to use the right side of the chair to use the right arm to get the blood sample she reply to me by saying I'm a left-handed with attitude. I asked her for her name, but she keep quiet.. this happen today at July 22 8:30am in Downey quest paramount Blvd read more

I came to this location for the first time because they open at 5:30 am. I was the first one there. The young lady that opened and checked me in was super polite and friendly. I was in for some blood work. There were only 2 staff members. The lady that drew my blood though was a different story. I can tell she is not a morning person. I'm a very easy going person and takes a lot to get under my skin but she just rubbed me the wrong way. No customer service skills. She was rude. She was also rough and it did hurt most than other times. It's been a week and my arm is still bruised up. Im going to stay with the location on Brookshire. I've never had a bad experience there. They definitely have more staff. Oh and I'm strictly walk in. I've never made an appointment. Either place gets you in fast if you're an early bird. read more

Quest Diagnostics - Bruise a week later. Is this normal? - Laboratory Testing Near Me - Downey, California

I have attended this specific quest on and off for a year now and I must admit this location is the best quest experience. I highly recommend making an appointment on line ahead of time. There is a digital check in (that could be difficult for the elderly) but it is faster. Vivian assisted me a few times and she was very professional, efficient, kind and thoughtful. Thank you for having her as part of your team! Looking forward to my next appointment. read more

This place is unorganized. You have everyone waiting in the waiting room or outside in the hallway with no intentions on where to go. And the lady's who work there are mean as hell. Glad I read the reviews while being there knowing I'll never come back. Such a waste of time. I checked in at my exact time, waiting in the hallway. I decided to get my info down with the lady for the new insurance i have to add to the system and she gives me a look and says she'll get it later. Like, what's wrong with getting it now ?? And then the lady behind the desk ask for my name, repeats it back to me multiple times lol but also says it wrong like wth wrong with them. Then tells me after I checked in that i have to wait for 15 people that have an appointment before I can go cause it's consider a walk in now. And let me remind you, that I was there on time. If that's not discrimination as well, then I don't know what is going on with this place. Don't bother with this location. Go to the other one in Downey. They have AC in their suite, many seats available open to sit to wait, not long waiting times, and you get called on your appointment time. I'll save the hassle always. Being 35 weeks pregnant, for a blood test, this place is not it. This place then has the dignity to call me 3 times like 20 minutes later when I told them to take me out of their system that I'm not coming back. The dignity lol I blocked their number after that. read more

Quest Diagnostics - Laboratory Testing Near Me - Downey, California

I had the misfortune of scheduling an appointment at this place on Friday 2 at 8:00AM, when I did the check-in process the system did not recognize the appointment. There was a young lady and I thought she could assist me but she didn't, all she said in a rude manner was that I could register for a standby appointment. I didn't have any choice so I did. I don't know how they work inside but I counted about one patient for every 30-40 minutes . There's nobody to talk and in my case I was taking my father-in-law' for a blood extraction and he is 102 years. Being about 11:30 and not having anything eaten yet I decided to leave. This is the worst place I've ever been and I hope they do something to get or give better attention to the people that go there which is in majority old people. . read more

So if you work, live, or have a doctor in the Downey area, then you have probably been told to get your blood drawn at either one of two Quest Diagnostic Lab locations in the 90241. I have been to the lab over by the hospital quite a few times. It's not that it's a bad place to go as long as you have an appointment scheduled (highly recommend that for any Quest visit), but that they are just so overwhelmingly crowded every time I go there. And I've been there even on weekends and at various times. Always super busy. They seem to be much faster at entering information into the system, but this does not bother me because I will wait if it means getting my health information done right the first time and not having to be pricked more than I already have to every year. That being said, I have never ever had any issues with any Quest lab or the phlebotomists' work. So it's always SUPER busy at the Quest by the Downey hospital. No where to sit. Kids crying and wallowing on the floor. Twenty or thirty-something-old dudes waiting in line that try to cut in front of elderly people and everyone else patiently standing. This hasn't been the case in the 4 times that I've been to the Paramount location. Of course, I made an appointment each time. You should as well. The office is easiest to access from the back entrance. There is a parking lot back there anyway. To access that parking lot, try entering from Paramount through the parking garage (I never have luck finding a spot there) or use 5th St from Paramount Blvd. When you go through the back entrance of the building, the Quest lab is on the first floor to the right. You'll see the glass door. The other day I had to do a one-hour glucose test. To spare the time because they wouldn't even let me leave to drop off some mail at the post office, I brought a book. A phlebotomist showed me the smaller waiting area in the back. It was a little less distracting, however, you could hear all the conversations of people before they were stuck with a needle. When I found out that the only way they could take blood from our then 9-month-old was through her arm (!!!) for required blood work, I was devastated. She was too old for the heel prick. Anyway, I am not sure of her name, but a very nice bilingual (Eng/Span) phlebotomist showed me how to hold our baby for the blood work. She made it so easy. It also helped that they used a butterfly needle which is much smaller than the ones they use on adults. Of course, our baby girl still cried, but not at all like I thought she was going to. Thank you, ma'am, whoever you are! FYI - I think this office breaks everyday for lunch at 12:30 PM until maybe 1:30 (??). I am not sure if that's a set schedule and forgot to ask because I always... MAKE AN APPOINTMENT ONLINE. And... don't ever try to call Quest because no human will ever take your call - at least not when I tried to ask questions about our baby. The phone system is automatic, but you can make appointments there too. Bring your lab sheet, insurance card, and relax. Don't forget to fast if it's required. I recommend the Quest app on iPhone to get your results if you want them. Quest initiated this recently. It takes quite a while for the results to show up in your app, but it's your right to receive them. Review #244 read more

Made an appointment for 1:00pm today. I arrive to check in at 12:58 at the kiosk ipad. Can't find my appointment, no one to talk to. 3 hour wait. Some jobs shouldn't be eliminated by iPads and thanks for the waste of gasoline. read more

This is ridiculous. This place needs to have some sort of customer service number or number to get straight threw to leave complaints . This is the second time me coming here & they lost my blood TWICE. How do you loose 7 tubes of blood TWICE with someone's name on it ? Ridiculous like i said. Im 28 weeks pregnant having to get poked all over again ! read more

Sad to see there is no customer service help, it is all automated, we sit behind closed doors and wait to be called. So many older people that don't understand technology not knowing what to do to check-in , no one to help them. We all tried our best to assist them. When the door would open and people tried to ask questions the phlebotomy seemed annoyed. The staff seemed rushed, when I asked shecsaid they were short staffed. read more

Ok ! There is a lot of reviews here that don't highlight what great employees are here. A painful procedure (blood work) can really be painless! YES ! Reception sucks ! Kayla [Phlebotamist] is AMAZING ! She is so gentle and very aware that we get nervous about needles. Thank you Quest for hiring her, I was really concerned that she was going to have a hard time finding my vein but she got it on the first try ! Doesn't sound exciting but for someone that needs to get this done often, it made a big deal to not have any bruising or pain. Kayla- I'm requesting you EVERYTIME ! Thanks ! read more

Arrived at this place to have my blood drawn, Eliana, the receptionist has no Customer Service what's so ever. Her whole attitude really sucked. No greet, spoke in Spanish to me, please don't assume that everyone speaks Spanish, I told her I don't speak Spanish, she said just say sign in on the touch pad and someone will be with you. She spoke again to me in Spanish SMH. Everything about this woman was horrible in her attitude. I know it's hard to like your job but you should be happy that you have one and be happy at it even if you're not happy. Kayla the Phlebotomist, now this woman has a terrific attitude, every thing about her from her smile, to great customer service. I will not return to this place!!! read more

HIGH ALERT!!! Appointment needed in order to be seen. NO WALK-INS ACCEPTED!! Quest might be up to date with technology, but a they forgot all the elders & computer illiterate people. When you walk in to Quest there are no employees present. There is only 2 "WELCOME CHECK IN HERE" kiosk. Elders & computer illiterate customers have an awful hard time checking in. I felt so bad for everyone trying to check in. It's sad to see confused people & no one there to guide them. If Quest decided to update their system, they need to update their customer service!!! Someone from Quest NEEDS to be present greeting customers & assisting with check-ins!! And what's the point of having an appointment when they still have you wait over 30 minutes. Had an appointment for 930 am and didn't get seen till 1015 am. Pointless!!!! read more

1.5 stars for this Quest Diagnostics Lab!! As my friend would say, What the heck!! Our experience here was unlike most of the other reviews. We took my mother n'law here for her blood draw. Guess, we were just lucky because there was no long wait. After completing the paperwork, she was called in right away. The phlebotomist did an excellent job. She got the vein in one try. No fishing around. My mom n'law was very pleased. Needless to say, we would return if needed. Maybe our experience is very rare, but we'll take it!! read more

One star because they were quick I guess but i went to use the bathroom and it was extremely unsanitary , especially with the virus going on, you would think they would keep things clean and sanitized , however there was no toilet paper, the toilet looked like it hadn't been cleaned for months, blood in the floor , pee rings (from the urine cups) left on the sink and little stand, and also the trash was almost overfilled . When I asked for toilet paper the worker was very rude about it, as if I was a burden. read more

See all

Normally this location is the best! Just a Heads up. This is the only location around here that is taking walk-ins. The other quests are doing covid testing , hence appt only at those locations. Here, Three appointments in and then one walk in.The poor girl handling the crowd was overwhelmed. She started to move on to an 830 appointment and I told her I had an 815 and told her. She had me go in and check in. So organizational skills need to be more on point. Plus maybe a security guard because the business upstairs was upset at the crowd even though everyone for the most part was doing a great job of staying 6 ft apart. read more

I wish I would've came on here and looked at the reviews before I came here Cathy is so RUDE. Do not let your parents or an elderly in your family come by themselves because she will not help them on the check-in pad. Most elderly people do not know how to use new technology so after watching someone struggle I asked if they wanted my help but Cathy got mad and she told me not to help yet she didn't help either so the person continued to struggle for a very long time. Unfortunately it didn't just happen to one person, it continued to happen to everyone that didn't know how to use the pad. She clearly didn't like me trying to help and she purposely skipped me by keeping my "order" on her desk and letting five people in before me, even with my appointment. I wish I would have recorded her rudeness but I was honestly in disbelief. I will try another location and I suggest anyone with elders in the family does too. I asked if I can let a supervisor know but she was the one in charge. I hope that Quest Diagnosis sees this and is able to retrain her on her patience and customer service read more

Why bother scheduling appointment if they don't take you at the time you're scheduled to be seen. They take too long to call you in. I had to wait close to 1 hr after my scheduled time. Ridiculous!! No one at the front desk. They had me filled out paper that could have been done while I waited this whole time. Never again do I plan to come here. Advice to everyone: don't come here. Too bad I can't leave 0 stars. read more

This isn't my favorite Quest Lab but it's conveniently located around the corner from me. It's always extremely overcrowded, and I'm not exaggerating when I say extremely overcrowded! Front desk staff is not too friendly and I came to the conclusion that its because they are overwhelmed with work! They really work hard to get the schedule of appointments and numerous walk-ins that they get on a daily basis out as quickly as possible. If you walk in be prepared to wait a long time, and don't be rude to the staff that is only working as fast as humanly possible. I strongly recommend that you schedule an appointment, to save some time and grief! It can be done easily online at http://www.questdiagnostics.com/home.html Even with an appointment you are guaranteed a long dreadful wait! read more