I scheduled an appointment online 3 weeks ago for today @7:15, I arrived @ 6:50 checked in on their computer, then asked the receptionist if she needed my paperwork, she said "no,you can hold on to it, we'll call". At 7:15 I went to the window and told the other receptionist that I had an appointment for 7:15. She said they were behind and were seeing people with 7:00 appointment. After another 30 minutes, they called my name, was not seen for another 15 minutes sitting on the chair. So, what's the point of making an appointment??? Next time, I'll find another lab that at least is more respectful of my time. read more

had labwork done this morning at the Lakewood LabCorp location on South St. you should always make an appointment. the appointment system worked smoothly and i was called within 10 minutes of being there. my tech was T.J. and she was great. friendly and professional; i almost did not feel anything when she drew the labs. read more

Typing this as I stand here waiting. I had a 2.5-week wait for this appointment. I arrived 10 minutes early, checked in, and then had to wait again just to confirm my check-in. After that, I was told there would be an additional wait to have my blood drawn. It's now been 30 minutes, and despite having an appointment, I keep hearing the front desk tell walk-ins and scheduled patients that "the wait is long because we have a lot of walk-ins." Meanwhile, I'm literally watching older gentlemen sit on the floor because there are no seats available, and I'm leaning against a table because there's nowhere else to stand. An older woman next to me said she has an appointment and has already been waiting two hours. This place is horrible. I gave it a second chance, and honestly, I should've trusted my first impression. What makes it worse is how the front desk treats the older patients -- especially those who aren't QR-code savvy. Instead of helping them, they talk to them with zero patience and a dismissive attitude. These are people who need compassion, not condescension. A medical facility should never feel this chaotic, disorganized, or disrespectful. Appointments should mean something, walk-ins shouldn't overrun scheduled times, and no patient -- especially seniors -- should be sitting on the floor because of a lack of space or structure. Completely unacceptable. read more

Staff comes off rude when asking questions regarding your visit . If you have a 50 min wait time , although an appt is scheduled they should have common courtesy to advise patients they need to have their lab work order with them. Once I was called and I informed them I don't have it they proceeded to say I needed it and "checked" their system for my name and said nothing was found . Then she advised me to go across the street to quest when I specifically said my PCP gave me the option to visit either site. read more

The bloodwork/specimen collection was very efficient. The tech who took us to our individual stations and then took the blood was cheerful, polite, and quick. As I waited my turn (about 8 minutes) I heard laughter from the other stations. I think that's a good sign when people are being stuck with needles. I had an appointment; maybe a 10 minute wait-good! The front office seemed joyless as compared to the collection area. It made the wait seem longer. read more

I had routine blood work done. My advice is always make an appointment, so you don't have to wait for two hours! It's just as bad as the dmv! They are all very nice, friendly and helpful! It's the only place I go to get blood drawn! read more

2025.02 Routine blood draw. Found parking in the small parking lot. No appointment. Checked in at kiosk. Took about an hour to complete visit which included staff reconfirming lab request and insurance. Desk staff were very patient and pleasant with me and I noted they treated other patients in similar fashion. When I was called to the back, there are multiple stations ready and my blood draw was completed efficiently. Most people probably don't take the time to leave a review unless they're upset, but I have found this staff to be kind and consistent for my experiences, including what I observe in their interactions with others. read more

Labcorp - 2025.02 - Laboratory Testing Near Me - Lakewood, California

Came here for lab work and VERONICA working at the front desk was extremely rude. Whenever someone ask a question she over talked them, very unhelpful to older patients and all around customer service was horrible. Her supervisor needs to address this behavior. Labcorp should not be represented like this. It's on this to know your job however the customer service within the job goes a long way. Veronica at the front desk mannerisms is nasty work. Watched her training a new hire while waiting and this is not a good example of how a new employee should get proper training. read more

Leticia took my blood and she was very nice and did not hurt and only took her one time to draw my blood, no bruising. Wait time is quick if you have an appointment. Check in is fast , make sure to have ID and insurance in hand. read more

As long as I can remember the front desk at this location has been incredibly rude and disrespectful and dismissive to the patients. I've been to the other location on Long Beach Blvd. and it's like night and day. This place needs a trainer or an HR person to go in there and clean it up because you can just read by the reviews how bad the front desk is. Everybody I've encountered in the back has been extremely pleasant and wonderful to deal with. Seriously, somebody needs to come in here and clean house... read more

We've been sitting here for over an hour. My husband has surgery tomorrow and needs a simple blood draw. The front staff is more interested in looking at each others pictures on their phones then providing service to their customers. We feel ignored and discriminated against. Our lab request says STAT but it means nothing to the women at the front. She said "your JUST a walk in" and just now took the paper work after an hour obviously to prove her power. Honestly, it feels racial. At least 30 others taken before us. Don't come here! Still haven't been called back , many walk ins taken ahead of us. Lady at front desk thinks my agitation is funny. read more

The nurses care with patients. The time used and given for each patient can be improved. The nurses should learn how to work better with people who are anemic. read more

Labcorp - Bruising from nurses using different techniques of drawing blood - Laboratory Testing Near Me - Lakewood, California

The service is horrible. They have had me waiting and 20 min so far and haven't called one person back The lady in the front is rude and talks to people like their stupid wouldn't even give a star if I didn't have too The non urgency with the phlebotomist is crazy Slowest workers I've ever dealt with read more

Barbara who drew my blood is a wonderful and sweet member of this facility. She is the only reason I would not give this place a worse review. Every single person that works here was grouchy rude and not welcoming. They treated the customers like they knew what they were doing when a lot of people aren't accustomed to Labcorp on a daily basis. I was really turned off and won't go back. I wish Barbara would be at another location. . read more

We had an appt and waited over an hour to be seen. Rude front desk. Maybe people around us had similar complaints. Avoid this place.

I waited an hour to be seen even with an appointment scheduled. And my actual blood draw took less than 5 minutes to complete... I've gotten faster service as a walk in at Walgreens. There were at least 30 people waiting in the lobby and walk-ins were still accepted. Not sure where everybody parked because the parking lot is tiny and not enough for that many people. The check in by email/mobile device is great to expedite the check-in process, but nowhere on mobile are you instructed to turn in lab-work paperwork but there is one sign on the wall beside the check in kiosk that tells you to. The staff were polite and friendly, and my technician had a gentle touch, so no complaints there. If you have nothing to do for the day and you're willing to wait, come on in. But I wouldn't recommend this location because of the wait times. read more

This place always seems busy. Forget trying to walk in on Saturday. Nice front desk.

Always a long wait even if you have an appointment. We have been here several times and have had to leave and reschedule because we've had other appointments or plans afterwards and it was getting too close. Plus it's freezing in this place! read more

Front personal woman who was working (dark hair, glasses, long finger nails, cherry blossom tattoo RUDE, RUDE, RUDE!!!!!!! I'm a patient person. I walked in and checked in as a walk in (no appointment) since my doctor needed bloodwork ASAP. I know my wait time was going to be a long one- no problem. I approached the front desk, waited to be be called upon (I follow rules). Waiting 4 mins until I moved closer to the window she looked at me, no acknowledgement. I asked my status and she replied. I came in again around my time allotment and again stood in front of the desk. Again, no acknowledgement, she instantly stayed "ask your question". Now, watching her with other patients- it wasn't just me. I'm not a person who complains- we all have days. BUT, when your working with people and knowing walks ins are a constant, have a better attitude. I live less than 4 mins from this location. I will never come back even if it is an urgent situation. read more

Over 1 1/2 hours and still waiting.. if you don't have an appointment.. Be ready to wait. Terrible!! read more

Labcorp - Laboratory Testing Near Me - Lakewood, California

TJ is the best phlebotomist! She found my vein in seconds unlike others. The front desk was quick and helpful as well.

The staff are rude and unwelcoming. Even with appointment, the wait is still long. The only reason why I go here is because it's close to my home. read more

I made an appointment at the Lab corp in Lakewood , for Nov.19, 2025 at 1:15.. Once I arrived I was able to check in via my phone and wait in my car for a text to be seen. I waited less than 10 minutes before I received a text that they were ready to see me. I went to front desk and gave them my name, they took me right back and a nice girl named, Barbara, took my blood. She was very nice and efficient! Not a bad experience at all. read more

Came in for some lab work. No parking, I had to park across the street at in the vacant lot by Starbucks. They were extremely crowded, I came in at 7:30am it was already about 25 people here. I did walk in (walk ins and appointments available). The check in process is pretty cool (very set explanatory even if you aren't tech savvy). Check in on the device took about 5 minutes. After check in the asked for my paperwork. 10 mins into waiting they called me for a sample. I don't have any Lobby pics because it was completely full and people might me here for sensitive reasons and would prefer not to be photographed. But the lobby it was clean, plenty of seating. Restroom was decent. Definitely a much longer wait then I anticipated, I advise you make an appointment to avoid the hassle of waiting. read more

Labcorp - Laboratory Testing Near Me - Lakewood, California

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They are double and triple booking appointment times in the Northport, Florida location. It's not a good business practice. Your employees are getting ready to jump ship, and so am I. Why should I have to wait an hour for my appointment ? I can and will go next door to Quest for my next appointment. Think about it LABCORP management. You are loosing patients and employees because of your double and triple bookings. read more

The lady at the front desk was very rude. I was not aware that Saturday's is appointment only. She's first speaking to me in Spanish just cause I'm Hispanic. It doesn't mean I don't speak English. Then she asked why don't I come during the week. I said I work. And then she said well we all work. She didn't need to say. She obviously should not work with the public. I will never go back to that location. She's rude and her attitude will get her punched in the face one of these times. read more

Parking is very bad and wait time is very long even with an appointment. Very little seating.

I don't understand why you make appointments to sit and wait. They over book and their staff is rude. If you can go somewhere else do it.

I asked to activate my number/email to get notified when I am next...I was told no and to wait in the room. The room is FULL. how is it that the man in front and the three people after me, the front desk told them yes they can wait in the car and they'll get a text. And right when I walked in she was rude af. I think she's filipina. wearing a bun today 6/18. She's just answering rude as hell when patients are asking question. read more

It seems it doesn't matter if you make an appointment. You'll still be seen based on your arrival time. Another patient with an appointment later than mine arrived later than me, but was seen first. When approached, the representative at the front counter simply said, "Oh yeah, we'll call you." To make up for it, I was taken to the back to sit at the blood draw station and wait another 15 minutes. Overall, I arrived and checked in 15 minutes prior to my appointment, but was not seen until 30+ minutes after my scheduled appointment. Total time spent: 45 minutes for a schedule appointment. read more

My experience with Labcorp in south st in Lakewood is the worst. I came in at 10:45am and Leticia the site coordinator, told me to come back after 12nn. I came back at 12:15 and it's already 2 hours am I'm not yet being called. I talked to the supervisor. read more

This place is still horrible and in need of additional staff. Perhaps, some management on the floor to allow this organization to run a little smoother. They have since transitioned to mobile tablets--they look something like iPads for check in. This is to be done by the patient. Essentially the contactless method allows about 5-6 people to check in at one time. But after that comes the issue. They will call you into one of the rooms and have you wait for 45 minutes - 1 hour. The tablets are great, but it makes for something of a traffic jam, allowing patients/clients to sit around due to the lack of staff. Next time will go out of my way to a different Lab Corp. read more

Front desk employees are SUPER RUDE to everyone specially the Spanish speaking employee, not helpful at all what so ever! First and last time coming to this location. If you're going to be behind a desk helping people don't be this HORRIBLE!! I can't give a zero star option but if there would be one I would deff do zero. read more

Rude and unprofessional reception staff. I had an appointment at 7:15 and wasn't seen until 7:45. Receptionist was being rude saying that I didn't notify her that I had an appointment but that was the first thing I mentioned when I got there there to check in. Maybe if she wasn't busy complaining to her other coworker about everyone in the waiting room she could have payed attention to what I was saying. Absolute s**t show and so unorganized. What's the point of making an appointment if I can't be seen on time? Another worker there was rude and yelling at people because she wasn't clocked in yet, what a mess. Workers that were speaking Spanish to the Spanish speaking patients were so rude to them when they were asking just a simple question for help. This location seems severely understaffed and could use more empathy and training on basic customer service. They all seem miserable. read more

Worst service in my life. Arrived at 850am for blood work but was forced to wait outside in the cold for over 2 HOURS. I went inside and explained I was on a motorcycle and wanted to warm up since it was 50 degrees outside, but the nasty woman at the front desk didn't care and told me to get out and wait for a text. When I finally got inside, there were several people standing, but they didn't get asked to step outside, probably because they were older. Will never use this location again. Absolutely no professionalism and the front desk staff don't even pretend to care about patients or our time. On the other hand, the phlebotomists are always nice. read more

Time management. 4 people including myself walked in after checking in and waiting over an hour. I've been to other labcorps and wait time was 30 mins if that. Management or corporate needs to fix this. read more

Very informative employees! They were quick if you made an appointment and were respectful to everyone in the waiting room.

Saturday crew sucks! Very unorganized, scheduled appointments already but takes a long time. People that came in for later appointments were called first! read more

The staff is always understaffed, They say you don't need an appointment but I highly Recommend you make one unless you want one be there for 4+ hours. The employees all seem like they get paid to be rude. Horrible service save yourself the tip and go to another Labcorp read more

Labcorp - Laboratory Testing Near Me - Lakewood, California

First time coming here, I had to take my mom to get some blood work done. Made an appointment ahead of time, once I got there I checked in through my phone and waited in my car. Ten minutes exactly after my scheduled appointment I was texted a message to check in at the desk, gave the paperwork and sat down for about 5-10 minutes before being called in. The phlebotomist was kind to my mother while taking her blood. Would definitely recommend making an appointment ahead of time. read more