Make an appointment and remember your appointment code! Don't forget your ID and medical insurance just in case. If you don't, you will most likely not be seen or wait hours just to be seen. And that's not just this location, it's all Quest location's that do that. I've experienced that with the appointment, you'll be seen right away or in a few minutes at this location compared to other Quest Locations where you have to wait several or even a hour which is unbelievable. What I like about this place is that they're quick with their work and have an easy time finding your vein to get your blood. I've tried other locations and they've always had to poke me a couple times just to find my vein or had communication issues. I've never had any problems with this Location as I'd come and be out the door in a couple of minutes. read more

Pretty satisfied with the care, only had to wait 5-10 min to be see from my appointment time . The care was gentle , no issues, very nice people. Will continue to come here as needed read more

Had a great experience here! I took my dad to get blood work done here and it was easy peasy. Made an appointment online and showed up for my appointment about 10 min early. The waiting room was totally dead! It was just us. Shortly after checking-in using the kiosk, they called our name. Sonia drew my dads blood and she was great! Super kind and sweet. She was very patient as well as my dads English is not great. Tip: the kiosk will scan your ID and insurance card so be sure to bring that. And always have your lab order printed as they will ask for it. Side note, the parking lot can be quite busy. Either way, a great Quest experience! I'd come back to this location! read more

Quest Diagnostics - Laboratory Testing Near Me - Bellflower, California

The Lady's and men here are very proffesional helpful and polite When your experiencing health issue it really makes a difference thank you so much read more

Made an appt for 10:20 and still waiting at 11:37? They don't have a front desk person to ask any questions? That's so unprofessional. Most labs will have a computer of some sort that tells you when you're next in the queue when you have an appt but the queue they have only shows stand by's? How does that make sense . If you have time to kill come here but if you have more to do in your day go elsewhere. Sorry I don't enjoy leaving bad reviews but this situation called for it. This location can definitely do better. read more

Bad service they help walk in faster than appointments do not recommend this place my appointment was at 920 I arrived at 8 to see if i get help faster but nothing some people had appointments at 910 and they been helped since 830 and i was still waiting walk ins get more priority to get called first i asked the staff if i can get seen but they said i had to wait. Will not recommend read more

Quest Diagnostics - Laboratory Testing Near Me - Bellflower, California

Extremely slow!!! No one is at the front desk, no one can answer your questions, no appoints available

Don't bother making an appointment because it will not be honored here. No update..no apology nothing.. ugh Going on 1 hour waiting for my son to get his blood drawn. They don't even have names on the monitor to update wait time. That should have been a red flag for me when I arrived. Ugh! I understand the short staffed reasoning. So if you are short staffed don't take walk ins. Send the walk ins to another lab. read more

I was excited to go to a closer location for a blood draw in comparison to my normal long beach location. I made an appointment online beforehand to ensure I did not have to wait a long time. My appointment was at 815am. I checked in at 810am. I signed in, and appeared to be the only one on the sign in sheet to have had an appointment time. My usual long beach location usually has a sign in for walk ins and another sign in for appointment to prevent confusion. Anyways, I asked the lady at the desk regarding the sign in sheet and she said there was only one. I figured they had their ducks in a row. I waited in the very busy waiting area inside. There was also chairs lined up outside for overflow of clients. The lady at the desk rarely called anyone to go up and she was more involved in the email she was sending to her boss in regards to her tardiness than actual patient care. I normally go up to inquire a follow up as soon as my appointment time is up and have not been called but I figured they were busy and gave them some extra time. I waited until 830am and approached the desk. I informed the lady I had an appointment at 815am and was wondering if I am due to be called. She asked if I signed in and I pointed to my sign in with the only appointment time noted, she said she did not see me and I would be the next client to go in. I was already annoyed by this time due to the wait and her not paying attention to the sign in sheet. Bridget was my phlebotomist and she provided wonderful bedside care. She was friendly, apologized for the wait. I requested for a butterfly needle to be used since they always use one on my small veins. She explained that they usually do that as a last resort to prevent skewing of blood results. I just listened but she agreed to assess my veins before making a determination of needle type. In the end, she chose the desired butterfly needle on my desired arm. the draw went smoothly without leaving any issues or bruising. She was wonderful and she is the only reason why I give this place a 4 star review. Otherwise, it would be a 3. I am torn as to whether or not I will be back since they do not seem to be very organized. read more

Quest Diagnostics - Love this new check in system - Laboratory Testing Near Me - Bellflower, California

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I am not fond of blood tests. This place was clean, organized and efficient. If you are a hard stick like me, adk for Sandra. She is amazing. read more

Just left this location, my son had a draw a few weeks back that didnt work. So they needed a redraw. When I came back in, they took us back promptly. She was amazingly gentle with my son, and it only took her one try to get blood. My son (2 years old) cried ofcorse. But she was so sweet about it Anyone who can so calmly and nicely deal with kids the way she did deserves all the praises in the world ! (I didn't get her name, but she had curly hair and glasses.) read more

Quest Diagnostics - Laboratory Testing Near Me - Bellflower, California

THIS PLACE IS TRASH. They full on ignored me right now and took a woman who walked up behind me. Didn't ask if I had an appointment. Nothing, just took her in, left me standing at outside the door still first in line. DON'T BOTHER. This entire building is dirty and gross. read more

I've been here twice and both times have been pleasant. I waited 15 minutes which is understandable for a short staffed lab. Don't blame them blame the system that underhires and overworks our healthcare workers and uses older technology. Make an appointment, make sure you have your labs or confirm your doctor sent the order and you'll be helped in a timely fashion. Anyways, I always get a handful of vials done and its always painless. read more

denied my service because my moms name was on my insurance card when she's the primary subscriber. I asked if they could look me up they said no. I asked if I can email a different copy they said no. they made no extra effort to help me. I had a appointment at 3:45 and said they were closing at 4:00 so they couldn't help me. I went to a different location and this quest said they easily could have looked me up and printed out my information. staff is lazy and doesn't care about patients even if they have a schedule appointment. DO NOT GO TO THIS LOCATION! read more

Fuckin ridiculous. I set up an appointment for my mom today at 12:20pm and when she arrived, the receptionist said she "couldn't find her in the system." We gave her a confirmation code and supposedly her appointment "doesn't exist." She had us waiting in the lobby for 2 hours after her appointment time. What is the point of making an appointment if you're not honoring the time I set up??? SMH read more

Horrible service, it's 30 minutes over my appointment time and i still have another 15 minutes at least the whole idea of scheduling an appointment is to leave on time for my daughter school and now they are telling me if you wanna leave you can leave, rude staff who just don't care after waiting 45 minutes for my appointment and torturing my 2 years old by keep poking her multiple times they said they can't do it because she is moving they are expecting a 2 years old to stay still while they are withdrawing blood from her read more

This is the worst quest location I have ever been to. The receptionist was so unprofessional, accumentatve, rude, combative, and disrespectful. Never coming here again. read more

Had a good experience. Came on a Thursday around 11:30am For blood to be drawn. Girl outside the door was really nice and greeted me right away. I sat in the lobby for less than 5 mins before they called me in. Whole process took about 10 mins. Keep in mind I had all my paperwork and my insurance card ready. All went through fine. read more

Really didn't like my experience at this quest.I have been to many quests before.But this one is so staff unfriendly.not a welcoming atmosphere at all. Wait time is alway at least 1 hour.not a single magazine or flower or plant or picture in site. Come on !! dress it up a little read more

I went there to get my blood tests done . in spite of request from the doctor to test vit B12 , they did not do that. It callous attitude of the employees and technician working at the facility ( Bellflower CA) .This is absolutely a criminal negligence and not acceptable read more

Gone to this location many times to bring clients. i can say their customer service has improved since the new upgrade. they got rid of the rude young chick that worked in the front. Now everything is upgraded, staff is friendly, clean. it does get really busy so i suggest making an appointment. will return. read more

Quest Diagnostics - Laboratory Testing Near Me - Bellflower, California

Wanted to go to this one since it's much closer to my house than any others, but my only complaint is that the older lady who took my blood was rude and barely said two words to me, on top of that she did something to me and caused a hematoma! And when I went back in because my arm was swelling the woman at the front desk was talking on her cell phone and I had to "interrupt" her ask her why my arm was the size of a golf ball she just said "oh you're just swelling" and proceeded to talk on her phone. So a few weeks later I went to the Los Alamitos one and the woman there said I should've gotten her supervisors number and reported it. If you can just go to the Los Alamitos one instead, never had a problem there. read more

Quest Diagnostics - Don't go here! Got a hematoma from this place! I couldn't lift anything for two weeks! - Laboratory Testing Near Me - Bellflower, California

I came here for some routine lab work. The person who "greeted" me was pretty icy and didn't even say anything, just let me walk in and sign in without a word. Which was fine, but a "hello, how can I help you?" wouldn't have gone amiss. I was taken pretty quickly without much of a wait, and the phlebotomist who took my blood was very friendly and personable. It didn't take long and I was on my way, with the results automatically going to my doctor within a few days. The only two things I would recommend are one: make an appointment. They say they accept walk-ins but they are booked! Two: bring a jacket. This office is FREEZING. read more

Pls don't come here if you don't wanna wait for 2-3 hrs. This place sucks! Not organized.! Worst place ever. You need to hire more phlebotomist and staff. Warning you now stay away from this place!!! read more

If you come here, only come with an appt. If you do not have an appt be prepared to wait all day. Room is full with frustrated people waiting. The room is small, so you will also see alot of people waiting outside the room. read more

When Quest posts it's hours as being open until 4 pm, DO NOT believe them. If you arrive after 3:45 pm, they will not serve you. This place must have the equivalent of a monopoly on handling medical tests or is just swimming in revenue from all the COVID bucks printed by the government, because they have no concerns for their customers. Apparently, customer service is not something they invest in or value. If you have the option to go elsewhere, definitely go elsewhere. They do not deserve your business. read more

My dad had an appointment for blood work, he could not eat for several hours prior. After the appointment I called the doctor's office a few days later to confirm the lab results were in the doctor office prior to dads appointment. I was told by the nurse Quest only did some of the test, and failed to complete the required test that is on the referral from the doctor. I was unsuccessful in reaching theses folks, there is not direct line to talk to anyone. I rescheduled another appointment. This meant my dad had to fast again. Hes a senior with diabetics, and other health condition. this time I sent a letter asking the folks at Quest to please see the items highlighted on the request form. I cant reach anyone there to ask why they failed to do all the test, and they are only open during business hours, and closed on the weekend. I will not send my dad to this place again. read more

The receptionist this morning was very rude. She should be fired. Not only was she rude and disrespectful to elderly patients, she was completely devoid of compassion for every person that came in during the 45 minutes I witnessed her interactions. She was generally obnoxious in every way. The facility should put someone kind and caring at the face of their office. read more

I have gone to many quest labs and I have always dreaded it. I came to this location even though it's far from my house because it was the first available appointment I could get. BEFORE YOU GO TO ANY QUEST: MAKE SURE YOU MAKE AN APPOINTMENT. It will make the experience so much better especially when there's a lot of walk ins. The staff were very friendly and professional at this location. I had to sit here for an hour because I was having a glucose tolerance test and I have to say the waiting part with all the people was the only slightly unpleasant part of the experience, but that's not quests fault. I will be happy to come back to this location again because I found the staff here to be amazing and helpful. read more

I needed a few blood tests that my Dr had ordered and I just decided to walk in on a Wednesday afternoon. I had to be fasting for the 12hrs prior to my draw and there was one person in the waiting room when I walked in. I gave them my forms and ins card and waited about 5minutes before my name was called. Usually the techs use a baby needle on me because even with my arm tied off its difficult to see any veins. This time she tied of my arm, had me squeeze some vials, popped the needle in, filled up 4vials , took the needle out and I was done. This was, by far, the quickest, most painless needle situation I've ever had. She verified my name on each vial and I was good to go. Unfortunately I don't remember the techs name but she was a tiny Asian woman who was very polite and good at what she was doing. I wish it was always this easy. read more

Went here after another medical center failed to be able to draw my blood. You come in with your request form and check in on a tablet and get put in a queue. The queue is in order of people with appointments and walk ins. I was a walk in and it took about 30 minutes and two people got bumped up before me because they had appointments (this was at around 3pm on a Wednesday so it wasn't too busy). The actual process was quick and painless and the woman who did it was professional and friendly and had no problem drawing my blood:) I would return! read more

Wish I could rate this even lower. Walked in at 10:15, and was told the wait would be 1- 1/2 hrs because of being a walk in. That was OK. but then we ended up waiting nearly 4 HOURS!!! Totally unacceptable. NEVER have we waited this long to be seen ANYWHERE, My wife is Blind with ALS, and has to use a wheelchair,. We need to have a feeding tube attached because she is rapidly losing weight. She eats only about 1/2 cup, maximum, of food at a time, and had to fast till nearly 3:30. Even those with appointments had to wait more than an hour to be seen. Two of the employees left about 2:00 PM, leaving just two others to deal with the remaining patients. Poor customer service, Looking at past reviews it seems this is an ONGOING Problem, IF the corporate office responds to any of the comments, it is just a canned response that they will address it, This has gone on for years ,not just an isolated incident. Is it money over service? Is it that difficult to fix? read more

Run away!!! Never be here again, the receptionist is the worst person in the world, she decided who's coming with appointment or not, if you don't like her probably will wait more than 3 hours, does not matter if you're diabetic read more

I come once a year Per. Doctors order. I hate blood suckers, but this place is different. They are always friendly and professional. I went in today for my annual blood test and was out in under 20min. Oh and they did move, they are now on suite 305. Take the elevator or stairs to the 3rd floor and they are to your right. The best time to come is in the mornings. Specially if your fasting! They are open from 8am-4:30pm. oh & I love it that they take walk-ins. read more

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5 stars for the facility -1 star for the company's automated phone systems. I made an appointment yesterday on the phone for today. When I arrived I noticed I was waiting longer than everyone else, so I asked the receptionist why. She said that I didn't appear as an appointment. Wonderful! She was able to accommodate me. I did wait about 30-40 mins which was a bit annoying, but at lease she was nice about it and didn't make me wait for a longer period of time. Also, Candy who works inside was very nice and funny. read more

I have blood clots and have to go weekly to get my blood drawn and each time (for the last few years I have been going), it is at least a 40 minute wait or more and today I was waiting 2 hours and 20 minutes! And I am 71 years old! Another patient, who was older than I has been waiting around the same time and was losing it (I cannot blame him), and all the girls at the front desk would say is that if he did not calm down, he would not be serviced. Are you kidding me! Further, since I have been going to Quest, every single time the office refuses to correctly bill for my services and I always receive an invoice emailed to me and the reason being is because the office is supposed to charge Medicare and MediCal, so if one doesn't cover to total cost of the service, the other kicks in. From the beginning the office has had copies of both my cards but still refuses for whatever reason to learn to correctly bill on the services provided. I have no choice but to go to Quest because it is conveniently located above my doctor, but the service continues to be absolutely horrible! A few months ago, I was able to reach out to the regional supervisor for my Quest location and she said she would go out to the office and offer more training, etc., etc., but apparently, that hasn't been done and it was just all talk. This location in Bellflower, CA has no manager or supervisor on duty - it never has - even the regional supervisor confirmed this. How Quest continues to allow this type of customer service, is shocking and unbelievable. Further, I had called the corporate office in New Jersey today to make a formal complaint and no one was available to take my call so I left my name and number for someone to call me back. read more

Horrible attitude at the front desk. Very rude and not helpful at all. It says they close at 4:30 but if you get there at 3:54pm you won't be helped. Please save yourself the time and energy... go somewhere else. read more

Quest Diagnostics - Laboratory Testing Near Me - Bellflower, California

Last I checked, you're not supposed to "just draw blood" without letting the patients know what their ordered tests are. Patients rights violation much? I'm not asking you to explain said tests. I just want to see whats ordered. Please change how you draw blood. Its uncomfortable, archaic and painful. My tech cleaned the site for all of 3 lovely seconds. 3 wipes to be exact. Why didn't I say anything? Because it will disrupt her flow and might make her miss. Besides, why do I need to remind someone what they're doing is wrong when they already know it is but do so anyway? And no, "kaiser" does not do the same thing. They let their patients know the exact tests as soon the patient sits down, send the results to both the doctor and patient then have the doctor personally call the patient to explain the results. They even have an app for it. Thats what reviews are for. Wait time was about average. One hour is pretty normal for lab draws. read more

Was concerned about how our (more like my husband's) visit was going to be since the reviews I've seen didn't looks so great. Arrived about 30 min. before closing on 10/04. Female at front desk was very helpful & friendly. One of the phlebotomist who was walking around didn't look too happy to be there. Thankfully the visit didn't require her assistance. The experience went much better than anticipated! read more

I brought my son to get his blood drawn for his physical. The first thing I noticed was the receptionist who checked us in was sniffing and breathing really loud repeatedly. That was gross, she needs to stay at home if she is not well. This is a clinic with little kids going in and out, the facility needs to consider that! Other than that, it took less than 15 minutes for us to be in and out. read more