I would recommend this Ungent Care. It's very personal. Nice staff and both times I visit it was a Dr. on duty. It was a great experience. Thanks ContinuEM read more

I wish to share a great experience I had with this Urgent Care faculty. I went in with a severe sinus infection Saturday afternoon. The wait was not long. The waiting room looked like a typical waiting room area. Once called in and taken thru the doors...this place was amazing. It looked like an emergency room at any major hospital. All the rooms had beds. They have X-rays, CT scans and MRI machines. I saw NP Courtney Rompel. She was as thorough, skilled and experienced as any Internist I have seen. She was very proactive and was able to address all my medical needs. You are a rock star NP Rompel! I was so appreciative for her concern, care and bedside manner. She even noticed I had some wax build-up in my ear. I can't remember the last time my ENT looked in my ear. My ear was subsequently flushed by the great technician on duty assisting NP Rompel. Side Bar: A few days later I was having an issue with some antibiotics I got at CVS (on the same property). The medication was cracked and disintegrating. CVS refused to exchange the medication without a new prescription. I wish I was kidding but I am not. So back I go to the urgent care and they immediately contacted CVS for replacement medication, without hesitation. I was so grateful for for the treatment I received by NP Rompel, the responsiveness for the medication re-do request, and just in totality an overall fabulous experience. I am on the mend thanks to all the great staff at Continuem Urgent Care! With gratitude! read more

Dr Massoudian and the Staff are both friendly and efficient. The place I run like a well oiled machine. Very comfortable environment Would definitely recommend to anyone looking for an Urgent Care facility read more

*COMING BACK TO THIS* EXTREMELY disappointed as I have waited a long time for my itemized bill and still having issues because of how they send it. I called but they were no help. These people rather see us dead than alive. Greedy people under the disguise of healthcare. They really dont care. read more

It is Very Clean and organized. I wasn't sure what to expect. Since this is the first time taking my daughter here. I'm glad we came . The wait wasn't that long. The nurse practitioner was very kind and listened quite well. The staff was very professional. I would defiantly recommend ContinuEM. read more

Suffered with a nagging cough with congestion for last 10 days. Scheduled an appointment with my PCP but it is a week away. Could sleep last night because of my cough. Visited this urgent care facility. Was seen by Dr. John. His bedside manner is awesome. He was attentive, kind and showed that he actually cared! He examine me and presented some recommendations. I I was treated at the facility. Breathing treatment, and medication. Marisa and Susy, the medical staff, very professional and helpful. By the way, it was not too busy, today is Thursday and it is 10AM. Did not have to wait long. The lobby is large and the facility is clean. read more

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My son had elbow discomfort and thought it was just a muscle or ligament strain but after the care we got from Dr. Mitchell, she identified that it was an elbow fracture and was able to get us referred to see a specialist right away. The lines were short, the facilities were super clean and top notch and the entire staff is VERY friendly and professional. I wouldn't say this was the best circumstance to visit this place but I'm glad we chose them because we got really good treatment. Thank you! read more

The weekend will be the busiest, so I went. Lol But that is hey I give this place 5s. The wait was still reasonable. I waited about an hour and a half before being called back, and once I was inside, I waited no more than 20 minutes. The service was fantastic. This is the first urgent care I've been to that truly went above and beyond. they didn't just write a prescription and send me on my way. They actually took the time to hear me out and offered several treatments right there in the clinic. The staff was very open to answering all of my questions and the ‍doctor didn't mind side conversations, even when they weren't directly related to my visit. The clinic itself was very clean and honestly one of the best urgent cares I've been to. I also appreciated that they didn't push any unnecessary testing. Overall, a great experience and I would definitely return. read more

ContinuEM - Simple clean room. Enough space for a single patient with guest and doctor. - Urgent Care Near Me - Lakewood, California

They were very professional and took the time to listen. Very followed up with very good care. This place is very clean and had updated equipment. This looked alot like an emergency room but newer equipment and cleaner. I recommend this place if you need urgent care. read more

Had to come here twice due to a family members emergency. One time I came on a Wednesday night around 10 PM and stayed until closing the other time I came on a Friday night around 5 PM and stayed until 8 PM. Both times I've come there was a handful of people, but the wait moved really fast. There is plentiful parking in the parking lot and it feels like a safe plaza even at night. Late at night there is a security guard that stands outside the urgent care and sometimes inside the lobby is very clean with no clutter and plentiful seating. Thank you Dr. Brandyn MD and the nursing and office staff for such hospitable service and fantastic bedside manners. Will be going to this urgent care going forward for all personal and family needs! read more

If I could give this place a 0 stars then I would. As a nurse it is actually unbelievable and al that an urgent care doesnt carry narco or morphine. My fiance and I came in for his sciatica pain and they were pretty much useless. Please if you can avoid this place and go to another urgent care nearby before they close then do yourself a favor. Patient care/ customer service was awful! Also the doctor was quick to dismiss any kind of iv pain drip because she didn't have a nurse on staff. Honestly pathetic!!!! I know for a fact that doctors know how to start ivs. Lazy and pathetic. read more

Showed up at 10:29 after driving 20 mins and got denied. They list hours until 11Pm. This feels like a Third World country. Not very impressed to say it lightly. read more

Great customer service, friendly staff, quality care, and caring staff. I came to the clinic because I had an ear infection that got progressively worst in a matter of days. The nurse and doctor were very caring, gentle and listened to my needs. I was able to get a prescription for medication and the whole process took about one hour. You can even book online via MyChart if you have the app. Will definitely use again for my medical needs. read more

This was a very clean well-organized facility with very professional and kind staff. They took care of every detail explained everything thoroughly. It was a very pleasant experience! I would definitely go there again. read more

My son had hurt his elbow, and fortunately, this urgent care has an x-ray machine. Overall, we were really impressed with this urgent care. The wait was so minimal for a Sunday late afternoon. We were probably in the lobby for only around 20 minutes and the staff was very attentive. It pretty much felt like an emergency room, but without any of the chaos. We would definitely come here again if we needed x-rays. I personally felt this was one of our better urgent care experiences. read more

Incredibly rude and unhelpful. Want to unlawfully charge you $100 "service fee" regardless of your low copay by insurance. Receptionist was rude and short with no level of care. People come here sick needing help and you greet them with an attitude. Allegedly couldnt confirm if my insurance was in-network I finally gave up and said ok charge me ill file a grievance later i need help. And she said ok let me call your insurance (???) say for another 30 min while i watch her not calling anyone before i walked out. Concerning what kind of medical attention id receive if thats who they staff read more

They charge me just to tell me they couldn't help me. I'm currently expecting, and after I made my payment, I went to the back only to find out from the doctor that there was absolutely nothing they could do for me since everyone had already left for the day. It would have been helpful to know this at the front desk before I paid. The receptionist informed me that while they couldn't perform an ultrasound, they could do a blood test to examine my situation. However, once I was in the back, the doctor said they couldn't do a blood test either. I ended up wasting my time; nothing was accomplished, no pressure test, nothing at all! To top it off, I received another bill for $243 yesterday. I strongly advise going to the ER instead. Even the apology I received on google felt generic and lacked genuine concern for my experience. It's all about the money and insurance. read more

ContinuEM - Urgent Care Near Me - Lakewood, California

Urgent care facilities are a dime a dozen and the medical care industry is systemically broken, but before I take that approach let me share what a great experience I had here. 1. Wait time wasn't long since I made an appointment online & I got there early, 2. Options given by doctor to get CT scan (paid onsite, in full) or not (Appx $220) Now the rant... though my experience with medical offices, clinics, doctors, NPs, etc. might not be as extensive as some (I only go to doctor for routine exams and if I think I'm dying), I did spend about 3+ hours here. I would've been out in a quick 30 or so minutes after spending about 90 seconds with the doctor, but I opted for a scan, which is why it took longer (that's what I was told anyway). I like the idea that there are additional services and options for care. I also received scan results literally less than 30 minutes after walking out. I liked and appreciate the efficiency and the notification of upfront costs. read more

Dr Sotelo is great. The PAs during repeat visits were both pretty dismissive and weren't listening to my concerns in my opinion. Had they paid attention they might've dug a little deeper. I've been in repeatedly they brushed off my coughing up blood as bronchitis after five months. It turned out that it was something much more nefarious that should've been caught earlier. Advocate for yourself. Don't let someone dismiss your concerns. read more

A great facility with friendly staff and doctors. A plus that they have an X-ray machine, MRI and CT on site. Saved us time coming here instead of ER. read more

Come here if you want crappy mediocre service and get charged $100 before being seen. Been here 3 times now mainly because they are open later than most urgent cares, but service has been bad time and time again. This last time was the final nail in the coffin, my kid had an outbreak of hives/rash that came after she had lower leg cramps in the morning and couldn't walk well, so this added to our concern for her health. She had a fever prior to this so we were trying to figure out what is going on. They charged $100 in order to see the doctor, and the only thing the doctor did was to a visual exam and temp check, but no tests for flu, covid, or any other viral test you can do on the spot. They chalked it up to nothing serious and sent her on her way. Urgent Care Pros does all this on-site and you get results same day with much better patient care. I have ppo insurance through my work with good coverage. But apparently, doesn't matter here and they'll still charge $100 to be seen. Previously my wife came when she was sick and they wanted $350 up front to treat her. Don't waste your time or money here to get a basic evaluation, all they care about is the bottom line and not your health. read more

Unsatisfied with the care I received. I have been calling the billing department for almost 4 months now to see about reimbursement. The story changes depending on who I speak with. If my insurance determined the amount I owe for the visit and it turns out I was overcharged, I should be reimbursed. "Service fee" is ridiculous to charge patients on top of whatever their copay may be. One person tells me that my insurance dictates them to charge me $99 while another person says its a "service fee". A prior visit had the provider outside my room chatting with the other staff members about learning a tik tok dance instead of coming to see me so I could leave sooner. There was one visit where the provider and the medical assistant working with her were excellent. Otherwise I can't say that I like this place. read more

Please avoid this place! I called to find out how late they accept patients and was told 10:30. Someone rushed me on the freeway to get there right at 1030 to be told condescendingly sorry ma'am we can't see you. I told her several times I was told 10:30 was the latest and she didn't care. Their office needs to be on the same page on what they tell patients and have some compassion for them. Especially when they're the ones screwing up. read more

We found this location through MyChart looking for an appt through Memorial Care. They were the only ones that had an appointment within a comforting timeframe. The only way we had out front was to fill out paperwork, and once we were in the back, the nurse was super helpful and very nice. The Doc followed not too long after and the overall visit was only about an hour, mostly due to us waiting on test results. I'm glad we didn't wait all day as we would have had to do with a MC location because my kiddo has already been able to start on her antibiotics. I highly recommend this location. read more

We visited ContinuEM Urgent Care this morning with my 16-year-old son and had a really great experience. We had an 8:30 appointment and were seen promptly, and we were out in about an hour. They were very thorough and ran flu and COVID tests along with everything else needed to figure out what was going on after he'd been sick for a week. The doctor was excellent and took the time to explain things, and the staff was incredibly friendly and welcoming. I also appreciated that even though my insurance usually comes with high copays, the pricing here was very reasonable. Overall, it was a seamless experience and I would absolutely recommend ContinuEM Urgent Care. read more

The billing department is the really issue I am having. I call and made a payment and was waiting for them to provide me proof of the payment going through so I can ensure I have it on record. They keep saying it's paid and my balance is $0, but I still don't see the receipt of payment in my inbox via email. Called 3-4 times. They should inform before taking payments that it will take 2-3 business days to process payment and will email and mail out receipt. read more

I have been here three times, and today will probably be the last. I made an appointment for today at 11am due to my OBGYN's recommendation. ContinuEM opens at 10 so I thought I would be good. I have a rash and all I needed to get was a topical antibiotic. I only made the appointment (rather than having a virtual Urgent care visit) because I wanted to ensure that the rash had not spread. I got there at 11. Checked in. Thirty minutes later, I asked how long the wait would be. I was informed by the person at the front desk that it would take 45-50 minutes to be called and then who knows how long once in the back. He then informed me that he had yet to process my insurance so I wasn't even on the list yet (btw...my private information which I filled out was out in the open for those checking in to see). I informed him that I had an 11am appointment. He was like there are a lot of people with appointments still waiting. Oh I should mention that another person waiting went up right before me to ask about the wait. She had no appointment and was informed that there was one person (with an appointment) ahead of her. So I decided to wait in the car and wait for a call from the front desk person to let me know when I could come in. I get a call 41 minutes after I checked in. He asked for me to come in and pay for the visit. Yes...it took the guy 40 minutes to process my insurance and I was still not on the list. I asked how long it would take at this point. He then proceeded to tell me that it seems like my symptoms needed to be treated at an ER. I could not believe that a front desk receptionist had the medical credentials to be making treatment recommendations which contradicted my OBGYN's medical opinions. I realized at that point that it would be best to not proceed forward at ContinuEM. It was close to an hour after my appointment time, and I wasn't on the list yet. It was apparent that the receptionist was going to delay the process as much as he could. So I bounced. It wasn't worth it even with an appointment. I can only speak for the receptionist I unfortunately had to interact with, but he was completely unprofessional and gave advice outside of his job. read more

Made an appointment online, got here 15mins BEFORE appt and still here sitting an hour later in the lobby! I've seen folks with "appointments" AFTER mine being called in BEFORE Me. Not sure what their purpose of online appointments are for if they don't honor them. EVERYONE'S time is valuable! No one is above someone. Especially if we're paying customers! I repeat, I got there at 10:15 a.m. & didn't get out of there until after 2:30 WITH a 10:30 A.M. APPOINTMENT!!! AWFUL CUSTOMER SERVICE AND THE FRONT OFFICE STAFF DIDN'T EVEN UPDATE ON THE DELAYS!!! DEFINITELY DO NOT RECOMMEND THIS PLACE IF YOU NEED MEDICAL CARE! read more

I had a very good experience today. This was the first time coming here. I scheduled an appointment and only waited about 15 minutes past the scheduled time. Staff was friendly, the room was clean, and they were efficient. Dr. Mitchell was super nice and actually listened to my concerns. I got a chest Xray and a breathing treatment and she looked at my chest xray very quickly. Would highly recommend them over going to the emergency room read more

Dehydration and stomach cramps vomiting All the staff were fantastic from the front desk to nurse to PA. read more

Was contacted by Freddie, Business Manager, then Jackie the Office Manager. They explained the billing process and adjusted my bill to a very reasonable charge and refunded me the difference. I guess my 1st call to the office did not go to the right person. Then corporate billing didn't followup either. Other than the billing, the staff here was accommodating and friendly. read more

ContinuEM - Urgent Care Near Me - Lakewood, California

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My boyfriend visited for finger pain. They said accept Anthem PPO insurance so went there and took a CT and got the wrist and thumb brace. Guess what? They sent a bill $1,028.13. We applied an appeal to Anthem already and also provide Anthem PPO information again to ContinuEM. They sent a bill again. It's crazy and somebody must explain to us why it is not covered by Anthem PPO. Update: Anthem provided claim has been processed This statement is fraud????? Will submit to CMS read more

ContinuEM - Urgent Care Near Me - Lakewood, California

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Don't come here unless you want to be ripped off. They billed my provider $900(45mins) for my visit alone plus some other bogus things totaling $1,200. I was in the room for most of the time waiting for a doctor. The doctor only spoke to me for 5mins so it makes no sense to me. I even left with the pain. Never in my life have I been billed that much for a simple visit. read more

ContinuEM - Urgent Care Near Me - Lakewood, California

Strong clinical support staff and pharmacy services, but cost proved prohibitive as dose increased. I had to switch to a different provider.

The websites advertises short wait times. I waited an hour and a half to be sent to the back them a whole other hour and a half to pass just to be treated. Don't come here unless you have time to waste. They advertise short wait times everywhere. This is actually a total SCAM and a LIE. Expect a good chunk of your day to be wasted sitting in their lobby. On my follow up visit - the same scam. I wasted my day to get 3 stitches out. My advice is Freddy and Bobby figure this out or stop advertising this lie. Even if you have an appointment it's taking longer than an hour to walk out. On another note they charged me $100 to be seen when they take my insurance and I usually have a $25 copay. I have a PPO insurance and their website advertises that they take it. Why am I paying $100 to be seen? My recommendation to anyone seeking medical help or attention is go to another urgent care. It will be cheaper, probably take your insurance correctly, and have far faster service than anything this place can provide. TLDR: If you like wasting your time and spending an arm and a leg come to ContinuEM! read more

ContinuEM - Bleeding for 3 hours - Urgent Care Near Me - Lakewood, California

I arrived at this urgent care at 8:35 AM for my 8:45 AM appointment, paid $100 upfront because I haven't met my insurance deductible, and was told there were two people ahead of me, even though I had a set appointment time. By 9:30 AM, I was still waiting in the lobby, which felt chaotic. I watched another patient struggle to find a place to set down a urine sample while trying to provide her ID and insurance, highlighting some disorganization at the front desk. I finally got called to the back at 10:00 AM. I mentioned my main concern (a boil on my stomach) and some congestion and was asked to undress from the waist up and put on a gown. While this felt a bit excessive at first, I realized that the ER-like setup, with full hospital beds and medical equipment, actually worked in my favor for the procedure I needed. I ended up feeling like I had my own private room, which I appreciated, despite the open layout and thin curtains separating patient areas. One minor downside is that not all rooms have TVs, and some that do don't have remotes, which can make the wait feel even longer. At 10:27 AM, Nurse Practitioner Courtney came in. Despite the long wait, she was apologetic, professional, and genuinely attentive. She quickly assessed my situation, made me feel comfortable, and gave me her undivided attention despite the clear staffing issues. There was a brief, awkward moment around 10:54 AM when a maintenance worker accidentally opened my curtain without warning while I was still in my gown, which felt like a clear privacy violation. Courtney returned around 11:30 AM to start my procedure. The lidocaine injections were painful, but she was incredibly skilled and reassuring throughout, making a stressful experience much more manageable. I ended up leaving around 12:00 PM, nearly 3.5 hours after my scheduled appointment time. While Courtney's care was excellent and the ER-like setup worked out this time, the long wait, lack of privacy, and disorganization at the front desk made the overall experience mixed. If you need urgent care for something more complex, this place might be a good fit. However, if you're looking for a faster, more straightforward visit, I'd still recommend trying a place like Carbon Health instead. read more

Edith was a great help during my visit here! I really appreciated all of her help. The office handed me some paperwork that did not belong to me on accident but other than that it was a good care experience read more

Surprise Billing / Lack of Disclosure ContinuEM Urgent Care in Lakewood, CA advertises that they accept Anthem Blue Cross (PPO), which was a key factor in my decision to receive care there. After the visit, I was billed a separate physician fee for a doctor who is not in the Anthem Blue Cross network, resulting in an unexpected out-of-network charge of $337.00. This was not disclosed prior to treatment. Under California's surprise billing protections (SB 72), patients who seek care at an in-network facility should not receive out-of-network bills from physicians they did not choose or were not informed about in advance. Based on my experience, this situation appears inconsistent with the intent of those protections. Patients deserve clear, upfront disclosure regarding provider network status and billing practices before services are rendered. I strongly recommend that others confirm, in writing, whether both the facility and the treating physician are in-network to avoid unexpected medical bills. BTW: The physican was great! I would recommend going somewhere else for non-emergency services. read more

Doctor was very caring and explained the information well. The wait was not too long about 15 min. Only the paperwork was a bit tedious. I was here for an eye infection.The Dr.Julie Bui called in my prescriptions so I could pick them up! Very satisfied with the visit! read more

Be cautious... if you go to this urgent care and need any imaging besides an X-ray, they will make you pay for it out of pocket instead of billing your insurance. Nor will they give you an order to get imaging done at an outside facility like other urgent cares would do. Poor experience and a wasted visit for me. Disappointed. They advertise all of the imaging that they offer, but they don't advertise that you'd have to pay out of pocket cash price. * Editing based on the comment from the urgent care... the staff told me that they charge cash for all advanced imaging (they only will bill insurance for X-rays). Beware! Wish I had read other reviews where people were also charged cash prices for imaging (this billing practice is not done at all urgent care centers). Side note, I have a Blue Shield PPO platinum plan - which is a high level insurance read more