i have anxiety disorder and i dont take medication it makes me drowsy. juan who works there understood me and made me feel so comfortable kept telling me how it was gona work and telling me how much more time was left of the 45 min mri and the 25 min mri. its hard for me to remain calm but him understanding made it so much easier. i have gone to dentist and they get frustrated with me. But juan who also has anxiety had the patience and understanding. Thank you juan if i need another mri ill be coming here. read more

I wanted to thank Juan and Maria at Precise Imaging for setting me up with my second MRI over a few years. They have been nothing but amazing and fantastic. Juan made sure I felt super comfortable throughout the whole MRI process and I've been to several facilities in the past and this place deserves 10 stars if possible. They are so professional and sincere. They really care about their patients and I'm forever grateful for their assistance. read more

Precise Imaging - Diagnostic Imaging Near Me - Downey, California

I came here for my MRI, Juan was such a nice individual who helped me get comfortable with my first MRI. He has great hospitality and made me feel safe while taking my MRI which I was nervous for. The receptionist ladies in the front were very nice and welcoming! read more

Precise Imaging - Precise Imaging - Diagnostic Imaging Near Me - Downey, California

Front desk Lack customer service and professionalism, triple check your appointments they can change short notice, avoid coming here and if you do be 1 hour early incase of any trouble shooting. Worst receptionists Lauren. read more

Wonderful MRI specialist, Estefany was very professional, patient and knowledgeable with a sweetest and kind actitud on my special situation, and make sure I was comfortable at all times during the procedure. Their customer service is amazing! Front desk young man was also super friendly, polite and helpful. I Would recommend to come here in a Sunday appointment to meet with them. The place is nice and Clean, also their cold AC temperature makes you feel better while having the procedure done. Thank you! read more

Friendly,Professional,caring clean. Brandon Imaging Tech. very helpful,explains procedure. read more

Update **** Thank you Lisa Mac. For reaching out regarding my experience. She was professional and understood my frustration and made accommodations to have my MRI done sooner than later. I came here as a result of an Injury. The process has been brutal and difficult. Needing multiple appointments and seeing different medical staff. Since booking this appointment I have been nothing but promt and proactive. Original my appt was at 8 am and I had a van left asking me to come in early at 7:45 so I agreed being accommodating for them. I arrived at 7:38 and the door was locked so I drove next door the Taco and waiting to see if a car would pull in soo once I saw a black Prius pull in I got in my car and drove right back Into the parking lot. It's now 7:48 and I wait for the employees to unlock the door and then I walk in. Once I walk-in I let them know I was there for a 7::45 appointment and she immediately just said I missed my appointment. I was shocked because I just saw her and another man unlock the door. I said but you we not open. she said you were supposed to be here at 7:30. She was so cold and not caring and just said we need to reschedule you. I drove all the way here at 7 am. I was so upset I had to just leave before I got so upset. I just walked out. I've made a complaint with my attorney and will try to contact the BBB. I cant because they we're late my appointment gets canceled and she was so rude and didn't offer any accommodations. She kept claiming I was supposed to be there at 7:40 am. I have text ! That say 7:45 and when I came no one was there !!!! Look at this text read more

This place should be your last option! The employees and management completely lack professionalism. I was turned away for arriving on time & I was greeted with hostility and aggression. read more

It takes a lot for me to leave a negative review but I feel it's necessary. i Feel like the good reviews are fake because I've been to several places for an MRI recently and this was place is by far the worst. I was told on the phone to be there at 1:30 and showed up at 1:25 and was told I was late and there was nothing they could do. i Showed them my messages and they said it wasn't their job to chase the customer. i got the feeling nobody there likes their job. wave imaging in Lakewood was 10 times better and cleaner. if I had to describe this place with one word it would be "unprofessional" read more

Extremely Claustrophobic had to take a MRI for my shoulder and I kept on telling my doctor that I can do a closed unit so he sent me here for open unit, and honestly still couldn't do it the top is literally so close to your face still ! But thankfully I was assigned the nurse Eliza! Right off the bat she was friendly and kind. I laid down and my heavy breathing already started. She noticed and told me that it was ok and showed me how it will feel inside to see if I can handle it and I went inside and I couldn't ! I started having a small panic attack and she was there to soothe me ! I felt no judgement and compassion. She assured me that they were going to help me find another location that would best suit me ! I was so grateful for her in that moment ! They schedule to another location ! May god bless you nurse Elisa! read more

Precise Imaging - Diagnostic Imaging Near Me - Downey, California

In 44 years I never had a MRI done so I was scared Juan talked to me for 10 minutes calming me down so I said ok two minutes under the open MRI ‍ I was going crazy so he pulled me out an Lucienne was walking back and hold my cry baby hand yes I'm a baby lol but I got though both with both of them LucI and Juan helped me a lot I couldn't stop saying thank you and I'm sorry I made Juan job hard it was the anxiety ‍ but ask for them friendly nice and very helpful tell all you friends and family Precise MRI in Downey it the place to go clean and it smelled good in the office lol THANK YOU LUCI AND JUAN YALL THE BEST read more

I actually had a great time here! Sounds funny to say because it's a medical exam facility and I went here to get an MRI done. Plenty of parking and the ladies at the front were very friendly. I filled out my forms as needed and used the restroom. The gentleman who helped me with the MRI procedure was Juan. He's friendly, considerate, and very relaxed. He gave me ear plugs so it wouldn't be as loud. I was in the MRI machine for 25 minutes and that went by quickly! Because I was at ease and had good support up until then, I just laid there and time flew. Really great experience due to kind and efficient staff! read more

Worst customer service ever at the Downey location. I arrived 15 minutes EARLY instead of 20 minutes early because I couldn't find the place and they refused to honor my appointment. When I asked to speak someone they ignored me and told me to call the main office and wouldn't even allow me to speak to the person in charge. I told her I didn't want to call anyone about it, I was early for my appt and what they were doing wasnt right. The lady kept insisting I call someone else and gave me a number then told me to leave since they were canceling the appt. I told them my phone was dying and to please call on their landline which was right in front of me so I could speak to whoever was in charge. The lady ignored me and walked away. I tried to call from their landline phone and she came over and quite literally ripped the phone out of my hands. I was extremely uncomfortable and felt assaulted. I tried to call the number from my cell but had to go to my car to put it on the charger. The only guy working there (the technician) started following me to my car trying to record me (I think he was hoping for some kind of reaction from me for his tiktok or whatever) I wasnt comfortable with him stalking me and asked him to please stop as I had left the building. Even as I drove away he was trying to record me and it literally made me feel sick to my stomach at how creepy he was being. Again, I was early to my appointment by 15 mins and they refused to see me. If they wanted me there exactly 20 minutes early then they should have made my appointment for that time. I have never been treated so badly. read more

I appreciate the kindness and understanding of Juan and the support of Lucy. I had 2 MRIs done and despite my anxiety, I was able to get through it. read more

I've been here twice and both times Mario was amazing at making sure I was comfortable. They are all very friendly

The employee/tech was super nice and very funny made me feel at ease (I suffer from anxiety) so a few laughs before my MRI started really helped me out so thank you. read more

I like this imaging center a lot! I got in an car accident few weeks ago, went to chiro, chiro said will send me to get MRI done. I got a call after the 1-2 business days outside of the weekend since I went to a chiro on Friday afternoon. Mario who was my technologist was super nice, will chat w you and make sure you are comfortable in the position you are going to be in for about 30 mins. Super cool guy super cool place! Will definitely recommend it to people Ohhh, they also do Open MRI which not a lot of places do, so people who are claustrophobic can definitely consider read more

I'm very happy that i got this appointment last minute for my mom. Mario is a very nice guy and he really make sure my mom was comfortable although out the procedure. Thank you for maintaining Covid-19 precautions. read more

Friendly office and friendly staff. Made the process pretty smooth and pleasant front start to end. Maria was very was nice the moment I walked into the office. read more

Hi! My name is Patricia an this place was great....Mario who did the MRI on me was very nice....making sure that I was completely comfortable an took his time to explain the process to me which made me feel alot better ..... highly recommend this place.....thank you again Mario read more

Fast and clean facility. Very friendly staff as soon as you walk in. Service is awesome and fast.

Precision imaging was extremely clean fast service and made me feel at ease.when I was in the MRI I had to do two sessions so they were about 20 to 25 minutes each and Juan made me feel as comfortable as possible bathroom breaks in between everything you needed i was very impressed with how professional they were and how nice they were and clean I would definitely recommend precision imaging, thank you Renee Rivera. read more

Mario was very Helpful with the MRI scan, thank you So much!!! Very nice people would recommend them to anybody! read more

Let me preface but saying: I was tardy to my appointment. However, instead of rescheduling me for another day, Lucienne stepped in and made sure my visit was not wasted! The entire team was welcoming and knowledgeable. I would have stayed longer if I could have, lol. My first time there and they made me feel right at home. Painless experience. read more

Today was my first visit in this place and a girl named Maria attended me and she was super friendly and very attentive, and the place was very clean and very safe, all professionals, if you are thinking about any service that this place offers, I recommend that you look no further and come and check the service they provide you here read more

I have worked with this company multiple times at different locations and have never had any issues. Their staff is always professional and they have a quick response for scheduling and getting accurate readings back to me. Additionally for any introverted people, they also have a user friendly website and online portal to navigate your way through everything from scheduling to reports and even copies of your images to a CD. Highly recommended would definitely use again. read more

I don't normally get MRI scans but Precise Imaging made it a good, welcoming and comfortable experience. The technician, Mario, that helped me out was very kind, funny and sweet and gave very clear instruction on what and what not to do during the scan! Don't be hesitant or afraid to come here for your MRI, X-ray, cat scan or other imaging needs! Quick, straight forward and welcoming! read more

I was referred to Precise Imaging through my Chiropractor due to some lower back pain I was experiencing. I was able to schedule appointments for two days in a row covering three different areas. The receptionist was helpful and explained everything clearly to me so I knew what to expect. My lab tech was Mario and he was very friendly and accommodating during my two visits. They give you complimentary earplugs because the machine is a bit loud when it's running. During the scans he would use a speaker to let me know how long each session of photos would take. For example my lower back was 25 minutes total broken up into a series of smaller sessions so he would say ok this session will be 4 minutes long so I could better control any movements I might need to make. When the machine is making noise you have to try to stay as still as possible so as to not affect the photos that are being taken. Depending on what part of the body that is being scanned that can be rather difficult but he definitely helped me with the process by keeping me informed throughout both sessions. At the end they will give you a cd copy of your scans. Thank you Mario for giving me the best possible experience in what could've been a rather uncomfortable situation! read more

Please don't go there. They are still calling me from my visit on 2014 that I PAID for my MRI and they want me to PAY AGAIN! I also had to let them send me the CD again because it was not clear to see for the medical doctor. read more

As a first time patient experiencing an mri I must say I'm glad I came here. I was nervous but Mario made sure I was comfortable and completed all my images in one session rather than 2. I appreciate that a lot. They also offer Convenient hours. Thank you for getting me through it read more

Had to get a MRI scan for my back today and I was so scared because I'm claustrophobic but the MRI scan was thankfully open so it wasn't too bad but the MRI tech Mario was so comforting! He gave me a blanket if I was cold and told me to let him know if I couldn't handle it to tell him and he'll stop the scanning. It was super quick too! I will forsure be coming back to this place if I ever need a MRI scan. read more

I came in for an x-ray, and cannot comment enough about how excellent the staff was. Wait times were rather quick, but more importantly the kindness of the front office and all the technicians was what made the experience much better than it usually is! Thank you for all your help! read more

Was quick and easy to go though and Maria at the front desk was so nice & helpful and Bernice made is easy and comfortable to take the x rays my experience was very therapeutic read more

Had a great experience, Mario the tech was very kind. The process was fast, clean, & simple. Highly recommended facility !

I brought my wife to have x-ray done at Precise Imaging, my wife mentioned it to me that Virginia gave a great front service as well as Jerry. They were very patient and providing her the best service and answering all of her questions and making her feel very comfortable. My wife appreciates the marvelous and great service ever provided by Virginia and Jerry. Thank you so much to both of them. May God bless both of them - Graciella Chow. read more

Everyone was very polite, and professional. I was a bit nervous but the MRI Tech who's name was Juan made me feel more comfortable by letting me know if at any time I felt I couldn't continue to just let him know. Definitely recommend this place read more

My experience at this facility was great! No long wait time to get my MRI done, friendly staff and clean office. They all made me feel comfortable and got results in a timely manner. HIGHLY RECOMMEND!! read more

Solid experience! I received a copy and the referring doctor received a copy of my MRI report in a timely manner! I also had the opportunity to speak with someone I believe was in a management position and he was one of the most informative and professional people I've spoken with in the medical industry. The process from start to finish for my mri was easy. And any problems I had were taken care of, it's obvious that the owner cares about his customers and their experience read more

I haven't gone to this location yet, was just on the phone trying to book my appointment for MRI and the lady who answered the phone is just incredible. Her name if I heard correctly is Rachel, she is wonderful, very patient answering my questions helping me out with scheduling. I'm extremely nervous about getting my MRI but she makes it less stressing. Great personality and manner. Thank you! read more

solo les aviso, vine a hacerme la resonancia a la oficina de Downey, el 7/10/22 casi me voy porque abrieron tarde, le dije que me iba a ir que llegaban tarde y él me contestó. de mal humor no tienen nada que ver con la atencion al cliente ni la coeficiencia, les dije que soy clautrofobico y hicimos la primera parte de la espalda, y estabamos en la segunda parte de la servicial cuando senti que mi presion era bajando me quitaron dos minutos y el chico me dijo que faltan 9 minutos para terminar, le dije ok vamos a hacerlo, me dio un minuto y me dio eso porque los de adelante le dijeron que mi tiempo era corriendo, y no ne ko hizo lo que no puedo creer que no son profesionales por nada, me vieron pálida y ni siquiera me ofrecieron un poco de agua o ayuda me puede recomendar otro lugar para la resonancia magnética para mi cuello por favor muchas gracias Nota: Pensé que como cortesía me podían ofrecer agua, o preguntar cómo me sentía para evitar una emergencia, pero nadie del personal se preocupó por mí, eran 3 personas, creo que tienen que tratar a las personas, clientes o pacientes con cordialidad, gracias a los clientes tienen trabajo, no solo que nos tienen que tratar como les gustaria ser tratados el chico come te senti que me iba a desmayar y no se preocuparon por mi solo dijo que me cambie y me vaya eso no es tanto la verdad para mostrarles no se nada profesionales en lo que hacen y por supuesto mucho menos servicio al cliente 626-674-8401 read more