As rare as a Blue-Eyed Elephant. I know sometimes Mondays can be very hectic. I had to make an appointment for my BMP. The person that helped me "KARI" was soooo professional & helpful getting my appointment set up. As easy as it seems sometimes people can also be very non-professional on the phone. WHAT A GREAT HIRE. Daniel Fisher. read more

Amazing customer service from Jay D. in medical records. His efficiency, patience, and kind soul made the process smooth and effortless. Your level of care and concern does go above and beyond which makes all the difference to the clients and customers. Thank you for all you do for your patients and care team. read more

No thanks! They have walk ins, they don't today blah blah, won't be going there with that rude girl who answers the phone and schedules appointments, if she doesn't like her job, she should quit and get a new job and calm the hell down! read more

I had a CT scan scheduled here today for 8:00am. I got to my appt 20 min early as per the email I received instructed, checked in at one desk who took my ID & insurance card & then gave me a "beeper" to be called to another desk. The wait wasn't long- maybe 10 min before I was beeped to window 2. The woman who helped me was very friendly, went through and asked me a few questions ( I did mention I had already answered those questions on their online preregistration but she said the "system wasn't a good one" ). This second check in process took a bit longer, mostly because the computer was quite slow and she apologized several times, but overall it wasn't exacting. Once checked in, I went to the 3rd desk and handed her the paperwork I was given from checkin #2 and sat down to wait to be called. I think I may have waited 5 min and was called back. The tech who escorted me to the imaging room was very friendly & efficient. She explained what would happen once we got in the room and the whole scan took maybe 5 min and she walked me back out front. I was very satisfied with how quickly the whole thing went and mostly by the pleasant and courteous staff members. Anytime a person is experiencing issues that require health care of any type, it is always so important to feel supported and treated kindly. I had been worried about long wait times, based on other reviews which is why I took an early appt. With the triple check in and the slow computers, I can see how things could get more and more backed up as the day goes on. I'm not sure if the imaging center is part of the purchase of Los Alamitos Hospital by UCI Health, and if so, hopefully they will be updating the computer system so it can run more quickly and efficiently ( especially silly to spend 20 min doing a pre-registration online when the imaging center doesn't have access to that info). These last comments are suggestions for the IT department and not to take away from the superb treatment & care I recieved today. read more

The streamline efficiency of the pre- registration online has made check in so easy! My scheduled appointment was on time and "Bobbi" was my technician doing my routine mammogram. Bobbi was professional, kind, and very efficient! I was in and out very quickly. Schedule your imaging needs at Total Care,,, the service is outstanding!! read more

Fast and efficient because they move you like an assembly line. Billing wise, inefficient and terrible! They collected a deductible from me even if I was covered at 100% by my insurance. I paid for the deductible because i needed the service. When I received notice from my insurance that they paid Total Care 100%, I called Total Care. They told me I got over charged and a refund would be coming. I waited 3 weeks to follow up on my refund, when I did, they said it would take another 6 weeks for the refund. Staff just gives you the run-around. read more

Quick and got the job done ... I'm a little claustrophobic so both tech & assistant stayed in the room & talked - hearing their voices even though I couldn't make them out made me feel comfortable. Just don't get lost leaving that place is huge & I was alone when looking for the door to leave lol read more

I was a walk-in at my doctors suggestion. I'm not sure if this is normal or not, but everyone was very accommodating. They checked with X-ray technicians to be sure they could see me and were given go ahead for me to proceed. Office staff was efficient in processing my paperwork. Everything went very smoothly read more

Efficient, and helpful each time I've visited.staff is kind and will go above and beyond to ensure you have a good experience.

I parked behind the building on the street to get free parking. I was late by 10 mins and they didn't have an issue with it. My tech was friendly and quick. The sign over the bathroom was hilarious. I think it's meant for a desk. read more

Total Care Imaging Center - Funny sign in the woman's dressing area. - Diagnostic Imaging Near Me - Los Alamitos, California

First of all when I called to make an appointment, the scheduler was rude. Then we get to the office, they said to be here an hour before the appointment. We didn't get called until 30 minutes after the appointment. This is not the first time that the front staff is rude and the wait is ridiculous. read more

Great customer service from beginning to end. The staff here make you feel at ease. Highly recommend

Been going her for years for mamograms and xrays. UCI bought the place. NONE of the phone numbers work. NO link to existing accounts. GET TECH SUPPORT NOW read more

Amazing facility. Excellent and prompt service. Would definitely recommend it and go here for all of my imaging needs

Update: it's been more than 14 days since my visit and my provider has yet to receive my ultrasound results on top of all the inefficiencies and delays on the day of my scan. They haven't returned my call from over a week ago asking for a timeline for the delivery of my scan to my doctor. 5 stars for the ultrasound tech. -100 stars for the inefficient check-in and wait. The staff was nice, but the check-in process was the most inefficient I've ever seen and need a complete overhaul. I came in for what was supposed to be the first appointment of the day (8:30 am). When I arrived, I waited in a long line to check in. When I finally got to the front of the line. The receptionist asked for my order, which was odd because Total Care called my cellphone and told me they had an order to book an ultrasound for me--I had never even seen the order. The receptionist was finally able find it on file and I was given a pager. After about 30 minutes of waiting, my pager buzzed and I was sent to a window to fill out advance directive paperwork, etc. (there has to be a way to remove this step, I was getting an ultrasound where the risk of death is pretty much 0....). Then I was directed to a third check-in desk to let them know I finished the first two steps. Then I waited, waited, waited and waited some more. I approached the person at the 3rd check-in to see what the deal was because it was getting close to the point where I would need to reschedule due to upcoming work obligations and I came on a full bladder, as instructed. She rummaged through her files and said oh it looks like they've been ready for you, then she sent me back. I finally got to the ultrasound room and the tech had been patiently waiting for me for over an hour while I was processed through the front desk circus. I feel like the entire check-in was the equivalent of 1+ hour meeting that could have been an email. What a disaster! I won't be back unless I have no other options within 100 miles. read more

This team is very efficient, caring and consistent. Been going here for my imaging needs for six years and the quality is always high.

Avoid this place!!!!! Other than the tech's and nurses the place overbookes and takes a great deal of time to do simple things ie- X Rays Waisted time read more

To this facility. It was a great experience. The staff was super helpful and efficient. The location was clean and inviting.

I have no patience for aloofness, and that is the demeanor of the staff here. Not to mention just strange administrative practices...You "check in" three separate times, at three separate desks, with three different people, filling out a little bit of paperwork as you go to send you to the next receptionist. This was not limited to my experience it was standard practice. There was a whole debacle with appointment times as well that I won't bother getting into, but sufficed to say if you have any other imaging options go out of your way to avoid this place. I'll give them 2 stars, be a at least they were pick furnishing a CD of my x-ray after all the other nonsense. read more

Avoid this place. Front office staff is rude and condescending. 1) I asked if they accepted my insurance as in network, she said ask another department, I have no clue. In the very next sentence she said we accept your insurance in network and we have contracts with them. Odd. 2) I asked how long it would take to get my images. She said at least 1 hour. I said I need to go see my doctor to check on something in the next building. She rudely said "sir IF we call you, you'll miss your opportunity". You just told me it would at least 60 minutes I'll be gone for 2 minutes! I've watched the entire waiting room clear with no call. Are they fast? No. See the photo and judge for yourself... They aren't checking in anyone with people waiting! The radiologist was very friendly. She informed me they were short staffed that day and apologized. Now why couldn't the unapologetic front office be more kind like this? Save yourself the time, go elsewhere, no matter how convenient this place may be. Almost 2 hours later, finally done. read more

Total Care Imaging Center - Empty registration area, with a room full of patients waiting to be registered. - Diagnostic Imaging Near Me - Los Alamitos, California

Came here for a procedure. The people working here were nice and not super rude like at other imaging locations. After you check in, they hand you a buzzer (like a restaurant buzzer) and then you wait. When the buzzer goes off, it is your turn and they tell you to go into a certain room. The problem I had with them was that they assume you've been there before and you know exactly what room/what location to go to after your buzzer goes off. I had never been here before and had no idea where to go. Other than that confusion, they were fine. The parking is confusing if you've never been here - you turn into the facility and it is a large parking garage with paid parking. read more

Total Care Imaging Center - Diagnostic Imaging Near Me - Los Alamitos, California

Extremely RUDE and horrible front staff! Absolutely made my blood pressure go up. They do not know how to treat people who are sick and should not be running an imaging center. The worst customer service and the worst receptionists I've encountered in any medical office. Absolutely the worst, avoid at all costs! read more

I've been having my Mammograms at this facility for about 5 years!!! Staff is friendly, personable and Efficient!!

I have returned to this center many times for my yearly tests because of their exceptional service. Their pre-visit communication enables me to complete all of the paperwork before my visit, saving time and eliminating hassle. And customer care is excellent from the check-in desk through departure. They really are the very best for imaging. read more

Came here with my elderly mom (82 years old), who needs assistance walking. She had an appointment for bone density screening. First, We both arrived with legit medical N95 masks on and the security at the door refused to let us in unless we put on the thin, paper procedure mask. I told him N95 offers more protection, especially for my elderly mom and he said, "we don't like N95 masks here, just these masks in the box" while pointing to the thin disposable masks. Second, the security guard initially refused to let me in saying only patients were allowed. I told him I understand they are taking precautions for COVID, but my mom needs assistance walking and writing. It took me a few minutes of convincing before he let me enter with my mom. Never mind the fact that he saw me walking up while assisting her. Since my mom's appointment was minutes away, I didn't feel like educating the security guard and we just put on the paper masks to enter. Total Care needs to train their staff (third party contractors, i.e. security included) about which types of masks offer the most protection. And it's pretty much common sense (common sense isn't so common) that if you see an old lady that requires help walking, the person that is helping her needs to assist her inside the building too. read more

Very long wait time. They told me to come 20 mins early to register but it still took them an hour to get me fully registered. Too many steps and too much waiting before my appointment. Finally an hour later, I was seen for my Xray. Their parking structure also charges you based on time. read more

Everything seemed to go well with the staff for my wife's appointment up until the time the x-ray technician called my wife back to take her x-ray. I needed to use the restroom as I accompanied my wife over to the entrance after the x-ray tech called her name. Before I got a chance to say anything she said you can't come back here. I then said I needed to use the restroom, and she hesitated for a second and then said follow me to myself and wife. She said you could use the restroom and wait for your wife just outside of the x-ray room which was next to the restroom. I thought that was odd, because she said I couldn't come back at first at all, but I didn't think too much of it. After my wife completed her x-rays she told me that the woman was rude to her. My wife went on to say that the x-ray tech told her to bend over and touch your toes. My wife walks with a cane because the area in question to x-ray makes it difficult to bend over to perform this kind of activity in the position she was asked. My wife said I can't do that, but the x-ray tech then said forcefully, the doctor ordered that you have to touch your toes, in a manner that was disrespectful making my wife feel like she didn't belong there. My wife said it wasn't the fact of trying to do what she asked it's how she said it. Maybe if the tech said (try your best to touch your toes) would have shown some empathy towards my wife and not make her feel she didn't belong there. Unfortunately, this is second time my wife has had a bad experience with total care. The only reason she went there is her doctor ordered it, but this will most likely be the last time. read more

3/12/2021 is the 3 rd time I have been to Total Care Imaging for my routine mammograms. Each time it has been a truly wonderful experience. The front desk staff have always been friendly and professional. The changing area is always clean and welcoming. Jody the technician who did my mammogram on 3/12/2021 was so kind and friendly and did a fantastic job. Quick pain free mammogram as always. They had limited patient scheduling due to Covid and everyone wore masks, it felt very safe.So grateful to have Total Care as my mammogram home read more

Total Care Imaging Center - Waiting area. - Diagnostic Imaging Near Me - Los Alamitos, California

Some of the most amazing people who work so very hard. I am a former employee who worked at Total Care for over 13 yrs. Maybe I am slightly biased, but care given to patients is number 1. Yes it is not perfect no imaging facilities are, but once you as a patient are with your Tech. the care given is unsurpassed. Thank you Total Care for the last 13 yrs. read more

11:00 am appointment and still waiting to be called. It's now 11:56! Not acceptable. Takes time away from my job! If I was late, I'd have had to reschedule. read more

The nurses and staff are nice. The last mammogram woman i had was way too rough. I miss the blonde woman. They do need more help with special needs. Stop telling people that you have done procedures 100s of times and treat people individually. One of the radiologists here is rude and needs to stop working with women or get a personalality. read more

Total Care Imaging, Los Alamitos, CA Efficient check in and alert system when patient is ready to be seen. Kind Imaging technician, However, Total Care imaging is totally unprepared to handle special needs patients who are not independent in the dressing room as well as using expressive and receptive language. Each time I've taken my wife with alzheimers to Total Care Imaging, I explained this to the receptionist, the person who handles the paper signing and the person who instructs us when it is time for my wife's imaging. Each time they refused to let me assist my wife, yet they are unprepared with a female person to assist her. I stated this problem to them in the survey they sent to me and I asked them to call me, but Total Care Imaging did not respond. Total Care Imaging has been disconnected to my wife's special needs each time we've been there. Next time I will ask my doctor to send me elsewhere for imaging for my wife. read more

So far my experience with this place has been poor. We are trying to get my 86 year old mom to have a PET scan done as soon as possible. Yes she is a cancer patient who is running out of time. Last week they called last minute to cancel her PET scan because their machine was broke down. We rescheduled for this week, tomorrow. Guess what they cancelled again last minute with the same problem machine was down. We rescheduled for next week but no one there could confirm that it will be fixed by then. What a terrible place this is! My mom's health is being jeopardized because they can fix the only machine they have? Are you kidding me? Who runs this asylum? read more

First impression walking in, I thought total care was a good looking facility to fulfill my medical needs.. I was completely wrong.. was told the process to get x-rays done, shouldn't take more than a hour and a half.. nope they were wrong.. waited a hour and about thirty minutes to get through the registration process.. I heard my number get called and I thought I was next... nope, little did I know they have a second waiting room were I waited a outrageous amount of time to finally get seen to get my xrays.. Honestly I wouldn't recommend this place to my worst enemy... next time I am going to ask my primary doctor recommend another location.... LISTEN TO THE REVIEWS... it's 3 stars for a reason..... read more

This is the worst. For no reason the wait is more than an hour and half. They will tell you they don't have the technicians. Great. They didn't know that when booking. You are really screwed if you are on Medicaid. That is not even including the fact that they are 30% over priced. Find another place. There are many. read more

It's a lovely facility and the technicians that performed the tests were great. BUT CHECK YOUR INSURANCE!!!!! I've just been notified that my insurance is not covering my screenings (which should be free of charge) because this location is "out of network". Don't you think that the staff should have said something when they were checking me in?? Nope, they didn't say a word -- just "sign this form, sign that form" and NOTHING about the fact that they are not contracted with my insurance provider. SHAME ON YOU!! read more

I have been working in diagnostic imaging in healthcare for some time now. Having been a patient, friend, family member and employee, I know how scary it is have any kind of medical testing or treatments done. My sister was recently diagnosed with advanced stage breast cancer with metastases. She was hospitalized at Los Alamitos Medical Center and started to receive radiation oncology through the Total Care Cancer Center here. I have accompanied her to many of her physician appointments now, and I was blown away by the kindness, professionalism and compassion of all the staff my sister and I have come into contact with here on the Radiation Oncology Cancer Treatment side of this facility. With my sister's appointments here, I have interacted with the front office staff, IT/business staff, nurses and her radiation oncologist. ALL of these people have been amazing. They have all gone out of their way to make my sister's consultations and treatments here a lot easier. They have not only put my sister at ease but their kindness, smiles, and caring attitudes have helped me in knowing my sister in in great hands here. Dr. Kwon, her radiation oncologist, has taken time to go over her imaging studies in detail with me in addition to taking the time to answer any questions I had about her cancer, metastases and radiation treatment. There is designated parking for the radiation side of Total Care here in the parking structure. This was convenient and helpful when my sister was first diagnosed and needed assistance getting to and fro from appointments because of initial back pain she had. After parking, we would call upon arrival and a staff member would be down with a wheelchair to transport her to the facility which was awesome. The cancer center also provides for their patients, a free shuttle service to radiation oncology appointments, within a certain mile radius, that is paid for by Los Alamitos Medical Center which is fantastic. It is comforting to know that when you or a family member are going through a difficult diagnosis, that, not only are in you capable hands here at the cancer center, but you are treated with dignity, compassion and respect to help make a difficult situation a bit easier. read more

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Stay away from this place! There are many other imaging facilities with excellent reviews near by.I didn't trust the negative reviews here and went to Total Care, and they tried to do the same scam --of calling me for a second ultra sound after mammogram, AND.......they had the nerve to tell me that they contacted my insurance and its covered! When I called my insurance , they said I am responsible for the ultrasound! Don't be fooled by this facility, read the reviews and be careful! Otherwise you will also end up with a huge bill and will be forced to deal with the collection agency as mentioned by some reviewers! STAY AWAY! read more

This Imaging Services Group is associated with Pacific Shores Medical Group-Comprehensive Hematology/Oncology Services, and that is a good thing, this medical group has their own imaging services center. So, no confusion, I'm not just another referral, I'm a patient in need of a Low Dose CT Scan of: Both Lungs for the purpose of lung cancer screening. I have been to many imaging centers in my time, and being a medical professional, I know the good ones from the not so good. My a review based on my personal experience, and I didn't tell any of the staff here my credentials (PA-C) until after the CT Scan, so I would not be treated any differently. ============================================================= Upon arriving, I was immediately greeted with a smile from both of the receptionists and, after I checked in I requested a copy of the Imaging Studies/Procedures Order Form & without the least bit of eye rolling, sighs of "Oh God I have to get up & do this!" or anything of the sort that I have experienced elsewhere at other imaging service centers. I was directed to the lobby where I was seated surrounded by very nice chairs, couches, tables, reading material, water fountains (one with hot & cold purified water) and a TV that wasn't blaring Wendy Williams, the Hens on The View, or any other programming. NO, the TV had videos explaining the different procedures telling the lobby audience how they worked, why they are ordered, the side effects etc., you get the idea, information that is valuable for the novice, first timer or someone who has been diagnosed with an illness, maybe terminal, maybe fact finding. The ambiance was comforting, inviting and Emily, who's title was "Host", was just a gem of a human being, well articulated, cordial, patient, kind and never batted an eye when I asked her to repeat a few things. I was then directed to registration, where I was greeted by Tracy, whose smile & soft tone was comforting, welcoming and friendly; awards & certificates for services of excellence at her cubicle were definitely there for good reason, she earned every one, I could not have been treated nicer; took my insurance cards again even though the reception desk had made copies, because they wanted to be absolutely sure that I was who I was, that the information was correct and, that I would not be billed or receive any services other than what was ordered by my Hematologist & Oncologist. Also, in the 10 or so registration cubicles for registration I overheard the same level of professionalism from other individuals, not some rehearsed or scripted dialogue, but truly genuine caring words. I went to the lobby, was called into the scanning areas, and asked by Trina, a Registered Imaging Scan Technician, my name an why I was here again, thoroughness beyond my expectations. Trina informed me that the iodine in the scan would cause a warm feeling for 5-10 seconds, and explained the procedure so well I had not one question. After the scan was done is when I asked Trina her name, credential information and then I informed her of mine PA-C; talked shop for 5 minutes, got a nice hug & was on my way-In & Out like the Burger in 1 hour. *There is a parking lot specifically for this center, and a shuttle, (which I utilized to the facility, but chose to walk back) that was driven by a very chatty & friendly young man, even the guard at the lot was a nice guy, he even shook my hand and wished me well in my procedure-"Where am I?" (I pondered), this is not what I'm used to in these days of-"You are just another patient!" *Ah yes, why the scan? Studies today show now, people who smoked for over 25 years, a pack a day as I did, who stopped for over 20 years, like me, this November will be year #23, are still prone to lung cancer, and having been around second hand smoke until the ban was nearly statewide, my physician's encouraged this scan, especially with the other 2 autoimmune diseases I currently live with. This is what killed my Dad in January 3rd 2011after a 2 year struggle with Pulmonary Fibrosis, even though he stopped smoking in 1980 after smoking for 30 years-but by doing so my Dad lived another 30 years ironically. Marty went through Chemo in 2000 for 5 years on & off, lung cancer, never smoked a day in his life. Let us be safe to say this, there was no lung cancer, just the wreckage of my past such as scar tissue (many bouts of pneumonia & bronchitis, asthma as a child & smoking), basal emphazema (diagnosed in 1991) which had not progressed; my lungs are clean, pink & healthy-good enough for me. So many thanks to all of you for helping make this procedure that had me very apprehensive seem so much less so, you are to be commended for your work & contributions, I am able to tell that you are a very well selected group of professionals that are not here just for the paycheck or because you need a job. Marty & I know now to-with our Diamond in the back: https://www.youtube.com/watch?v=ZVANQheoR read more

Total Care Imaging Center - Diagnostic Imaging Near Me - Los Alamitos, California

One thing people in the OC hate having to do is pay for parking. There is a new parking structure, and it's $3 for 2 hours, but when you come somewhat frequently, the dollars add up. In spite of that, I'll still give them a 5. I have been to Total Care for a mammogram, ultrasound (I wish it was for a baby), and biopsy. You are given a pager, yes I said it, a pager which will beep when it's your turn to go to the registration desk. You sign your paperwork and then give it to the other front desk before entering in for whatever your test is. Once you're in you're given a medical bracelet, a nice robe, and there are lockers with keys to put your belongings in. There's a tv to watch while you wait and it's kept warm because once you take off either your upper or bottom garments, or both, it can get chilly. Thankfully they are aware of that and make it comfortable. The staff have always been professional, kind, and courteous. I receive reminder calls, and follow-up cards from them and reminders that it may be time for another mammogram. Customer service is still well alive at Total Care Imaging. In terms of the testing, once the testing is done the images are shown to a doctor and I've had the doctor come out to tell me everything is good. Most recently he was concerned on the ultrasound of a new lump, I had a biopsy, and then it turned out to be breast cancer. Thankfully I've been on the road to recovery. It helps having nice people work with you when you get to deal with something like this. read more

Total Care Imaging Center - The robe, too bad it wasn't spa services I was going in for. - Diagnostic Imaging Near Me - Los Alamitos, California