Not sure why this location has bad reviews. I recently started my laser hair journey and it's been…read morea smooth sailing experience every time I come in. I'm greeted by the kind receptionists, barely have a wait prior to my appointment, and the times I come in are super quick. The nurses here are attentive to your personal needs and always ask to make sure you're feeling comfortable. I appreciate the customer service here because for years, I put off laser hair removal and I'm glad I started. I purchased a groupon package and I think it's worth it! I see a lot of progress in my hair growth and to me, it's painless. Check out SEV to try out your first time! They also have seasonal deals from time to time. I was able to receive a free small area in observance of the holidays. Their promotions, you can't beat them. The rooms are always clean and I love the aesthetic of the lounge area. I'm obsessed with adding SEV appointments to my self care :)

Front desk: "you're two minutes late so someone else took you're appointment and you're going to…read morehave to wait" 30 minutes later... still waiting... did you mean you guys are running late and blaming me for being two minutes late? Person taking my appointment walks out ... front desk says, "thank you for your patience". Meaning they're the ones that were running late. honesty and better customer service would be nice. Do better. People performing the lasers: 5 stars Front desk: 1 star

Had so far a a great experience with SEV. It was a little confusing using the Groupon because the…read morewordings to the area that was covered was not explained and when calling I received different answers. But it was ultimately ironed out.

I am extremely disappointed from this place . I have to say…read moreall the technicians are really nice, however, not all of them are doing good job. I bought a Groupon that combined Brazilian and under Arm, the first three sessions were just a waste of time because the technician finished in two minutes, they were not putting any effort to cover the whole areas, I learned it after receiving my my 3 last sessions when the 2 other technicians did a very good job After my six sessions were ended, I wanted to continue and I scheduled my seventh session. The front desk lady said it's going to cost me $104.. today when I came out the session they charged me$208 , when I asked why, they said it's $104 for each area. They neglected to inform me from the beginning that they charge for each area separately, and when I brought it up with the front desk lady, she said that Groupon does a different deals than what they offer on site, how ridiculous it is to say something like that when the Business is working with Groupon and decide which deals to do, apparently she didn't know what she was talking about, but she had the balls to argue with me, young lady sitting in the front desk being rude, and keep arguing about stuff that she has no idea about! I myself is a business owner and I know exactly how Groupon works . I will not be going to this place again I will not recommend it. They sell you a Groupon, but then they scam you. Beware!

I want to recognize Areli at the SEV Laser Los Gatos location for her exceptional customer service…read more My original appointment at the Sunnyvale location had to be canceled due to short staffing. I was told it would be rescheduled for the same day, July 18, and I even received a text confirmation. However, when my partner and I arrived at the Los Gatos location, we found out that our appointments had accidentally been booked for August 18 instead of July 18. As someone with a very busy schedule, I was understandably frustrated because I wasn't able to come back another day. I explained the situation to the front desk associate, but there wasn't much she could do. I left feeling disappointed. What happened next completely changed my experience. Areli came outside after us, sincerely apologized for everything that had happened including the issues with the Sunnyvale location and genuinely took ownership of trying to make things right. She was compassionate, understanding, and never made me feel like I was just another customer. With the help of her manager, she was able to accommodate both me and my partner that same day. Thank you, Areli, for going above and beyond. Your kindness, professionalism, and genuine care completely turned a frustrating situation into a positive experience. SEV Laser is lucky to have someone like you on their team! Bahar was nice as well.

So far so good. I recently decided to invest in laser hair removal after thinking about it for a…read morelong time. I had some issues with my original appointment. They send you a form to fill out and one of the medications I am on was flagged, so I had to get doctor approval. I totally understand that, but I had submitted the form almost a week before my appointment, and they didn't tell me it required doctor approval until the day before my appointment. I had to make a doctor appointment to get them to approve it, which made me miss my original appointment. It ended up being fine and I rescheduled, but it was frustrating that I only had one day notice about all of this. On to the actual appointment... it was a great experience. Much quicker and much less pain than I had anticipated. I was in and out within 10-15 mins. The space itself is inviting and clean, and the ladies at the front desk are so sweet!!! I'll be back to update my review once the full process is complete!:)

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Unfortunately, I had a very frustrating experience at SEV Laser…read more I was turned away from my Brazilian laser appointment because I had been using hydroquinone, even though I had stopped using it 24 hours beforehand. My nurse mentioned I had to wait 4 WEEKS to come in, which is ridiculous considering their machines are much less aggressive than LaserAway. I understand that certain products may require a waiting period before laser treatment, but my issue is that this information was not clearly communicated when I booked my appointment or presented in a specific enough way online. As a result, I drove to my appointment, dealt with parking and traffic in Burlingame, and ultimately lost the appointment. What made the situation even more frustrating was that I was never asked whether I had been using hydroquinone before my underarm appointment. My underarms were treated a few weeks earlier by a different nurse, and the entire treatment took less than two minutes--absurdly rushed compared to my experience at LaserAway. This made the policy feel inconsistent and dependent on the individual nurse rather than being based on a clearly communicated, standardized guideline. SEV's website says to avoid aggressive skin and body treatments for 2-4 weeks and to use gentle skincare, including avoiding retinoids, topical acne treatments, and chemical exfoliants for 1-2 weeks. However, there was no clear, specific information stating that hydroquinone required a 4-week discontinuation period. This should be much more clearly communicated to clients before they book or arrive for an appointment. I've also previously gone to LaserAway, and their pre-treatment instructions were much more specific regarding hydroquinone. I was told there that a 3-day period was sufficient. I understand different laser systems and providers can have different safety protocols, but when a requirement is significantly different, it should be clearly disclosed ahead of time so clients aren't surprised at their appointment. Unfortunately, the front desk experience wasn't particularly welcoming either. Between the lack of clear communication, inconsistent application of the policy, and the strict 5-minute late policy--which is especially frustrating given the traffic and parking situation in Burlingame--the overall experience was disappointing. SEV seriously needs to do a better job communicating its pre-treatment requirements. If hydroquinone requires a 4-week discontinuation period, that should be stated clearly and prominently BEFORE clients book or show up for an appointment. Clients should not have to find out at the last minute after taking the time to drive there, deal with traffic and parking, and potentially lose their appointment. The inconsistent way this policy was handled during my underarm and Brazilian appointments only added to my frustration. Between the lack of clear communication, inconsistent treatment, rushed service, and unfriendly front desk experience, this was an extremely disappointing experience and not the level of service I expected.

I've already had two treatments and can already see a huge difference. I know results vary from…read moreperson to person, but I'm a fair-skinned Asian with coarse black hair, so I'm probably an ideal candidate for this treatment. Scheduling appointments is usually very easy, and the treatments themselves are incredibly fast... less than five minutes and you're in and out. The only negative experience I had was when I called to reschedule my third treatment because I was recovering from the flu. I called more than 24 hours in advance, but the male receptionist told me he needed to speak with his manager to see if they could waive a cancellation fee since I didn't call 48 hours in advance. He then put me on hold for over 10 minutes. I eventually hung up and called back, and another male receptionist answered. He rescheduled my appointment right away without any issues, which made the first interaction feel unnecessary and frustrating.

Sev laser leaked me someone else's private medical information and then Ariel Spears Chandler tried…read moreto make me sign paperwork to never contact the person whose medical information they released to me. They also refused to allow me to attend an appointment because I was sick and refused to let me reschedule, meaning they accepted payment for a service they refused to provide.

Kaitlin is amazing! I've been coming for several weeks but I appreciated her professionalism (as…read morewith all the staff).

Stay far far far away unless you like scams, hidden fees and lies. People who don't follow through…read moreor a business for women run by men. All the service amounts are calculated on post it notes and provided to you that way. There are no contracts and there is no accountability, there is no transparency there are no rate sheets, literally just liessss and schemes. They do nothing to "make things better" when they mess up. Lots of sorrys but that's about it. The regional director Alex told me I can call her whenever and she sent my call to voicemail and texted me stating she cannot talk at that time but is happy to text me. So she too thrives off lies. Perfect company for a lady like her. Kamila the manager of this location said she would honor a free clear and brilliant for their error. Two weeks ago. Over the phone and in person I was told they are working so hard to get this to me. And still nothing. When I told "Alex" about this she said this wouldn't be honored because it wasn't in writing. I have emailed, called left messages oh wait I cannot because everyone's voice messages are full and no one can respond or pick up despite them saying "message me whenever and I will be sure to personally help you." Save your time, save your breath and do not come here. You can go on Reddit and read about all those who have asked for refunds and the absolute scam this place does and what they do to keep money. I guess it's the only way they stay in business...because for sure they wouldn't be in business if their aggressive sales and lies were actually transparent. They also use a call center to answer their calls. So where is your money going? Just consider that. And where are the doctors? This place is a joke. I'm hoping these reviews save many people from coming here. Alex has successfully ignored me as have others from regional and corporate. Great business? Think twice.

Laser Away has been a great experience for laser hair removal. Their front desk staff as well as…read moretheir nurses are always so friendly and professional. They are always on time and my results have been great. They often run specials on different packages so pricing is really competitive. I highly recommend them!

I made an appointment over the phone last month, and they scheduled me for July 13. When I arrived,…read moreI found out the location was closed for renovations. What frustrated me the most was that no one bothered to call, text, or email me to cancel or reschedule my appointment. I wasted my time driving there, only to find a construction site. I called the corporate office, hoping they could help or at least acknowledge the inconvenience, but they simply told me that each location handles its own appointments and that it wasn't their responsibility. Poor communication and a complete lack of consideration for customers' time. If you know your store will be closed, the least you can do is notify people with appointments. This experience was incredibly disappointing.

My first time trying this place and I must say it was a wonderful experience! Everyone is very…read morefriendly and I love that they are transparent about what each person needs and the price. No upselling, no pushing to get more, just honest feedback and great results!

I went to Jaeny for Botox and Filler treatment and I couldn't be more pleased with the results. I'm…read morea Bay Area native and I've been doing Botox and Filler treatments for over a decade. I can be overly picky and detail-oriented, to a fault, but Jaeny exceeded even my highest expectations--which I don't even realistically expect to be met especially having undergone these procedures so many times before with other providers at other businesses, etc. I'm rating this business and Jaeny 5 stars, first and foremost, because of the level of unmatched skill (in my opinion), experience, and expertise that Jaeny brings, which showed in the results I've achieved, and secondarily, I'm rating this business 5 stars, because certain values/traits such as honesty, integrity and customer service are just as important to me. Specifically, the office staff were friendly, professional, and knowledgeable; and I also appreciate the upfront and transparent pricing the business offers. Pricing itself isn't necessarily my utmost concern (I'm willing to pay more for above and beyond results), but price transparency, consistency, and overall honesty in dealings and practices as a business are so vitally important to me, on personal principles, and it was apparent from my very first interaction with the business that this is exactly how they operate. (They also happen to offer very reasonable and market-aligned pricing, along with discounted packages, etc., for those wondering.) I want to conclude with my sincerest compliments and gratitude to the one-and-only Jaeny (because you are so uniquely skilled at what you do) for thoroughly indulging me by listening to everything I had to say, and what I was looking to achieve, looking at all of the photos I brought in, lol--going above and beyond to truly understand what I was looking to accomplish, and then fulfilling each and every single one of my expectations, beyond what I had hoped. I'm so glad I found this place and I look forward to coming back!

Very professional, great staff who explained everything patiently. I messed up my appt time and…read morethey were very flexible. Results have been far better than expected.

Located near Petco in Montecito Plaza there's plenty of parking…read more In the days leading up to my appointment, they were so repetitive about legal forms and the cancellation policy (by email and text). The day of, I was on time and they were 15 min late. There was no one else there so I don't understand the delay. The service room was sparse and clinical unlike my usual place which is a bit warmer with TVs to distract you. The woman who did my service was young and seemed bored. Taking off required language rather than engaging with me like a person whom she wanted to have as a repeat client. At the end, the receptionist asked if I wanted to give a tip which I wasn't used to because my go-to place doesn't accept tips. I also don't understand why they need to scan your driver's license before your appointment. It felt unnecessary, uncomfortable, and somewhat invasive for this type of service business. Speaking of unnecessary and uncomfortable things, can someone please tell me what, "By the grace of God," in all caps, means in the context of aesthetic services? It's written huge on the wall behind the reception area. Overall, the promotional free session did not change my mind and they did not gain a new customer. I prefer my experience and prices where I normally go.

I want to preface that I have had no experience or work done in the past and want to look natural…read moreand youthful without drastic changes. I've always been hesitant to go to a medspa because of what I've read and heard about how pushy some businesses can be with new clients. I also felt intimidated that I would be talked down to because I have only researched treatments and have had no prior experience. I'm really thankful to say that my experience at Skin Refine Medspa has been extremely positive. I felt seen, heard and understood. Most of all I felt safe! I've been going to Skin Refine since January of last year and I absolutely loved my experience so much, I've been returning since and recommending them to my friends! In fact, I just went in today and felt confident to schedule a new treatment for myself. Thank you to the Skin Refine staff for making me feel safe and secure in my own skin. I am grateful for the ability to ask questions without committing to anything until I'm ready. I feel beautiful and so happy with my results!

I've been going here for a year, and the staff has always been nice. I came here for acne scars…read moreI've had my whole life. Maryam has been incredible as my provider for fraxel laser, microneedling, and RHA redensity treatments. I've also received diamondglows here. It's a great refresher for your face. Maryam also provided tips on maximizing results and always takes your opinion in her recommendations. Altogether, my face has vastly improved. You can argue the treatments are pricy, but buying packages will get you a discount. I just think that's how the industry works so always get packages if you can. This place has a variety of treatment options, though they don't offer something like subcision, which is a more-involved procedure. But I'll just get that somewhere else and continue to come here for other treatments. Of course, they've recommended fillers and such for me. Rha redensity is like one. But they've been respectful that I prefer treatments like fraxel laser and such. There is a reason why they recommend filler though, because it does show faster results than others. The rha redensity provided the most improvement in a shorter time. They also have the skincare you need to purchase with ease. You're going to say those are expensive but they're not selling you products like La mer cream for $400. There is a parking lot, and there's always been space when I went, but the traffic getting there can be a bit much. All in all, I recommend doing at least one treatment here to see how you like it. You can also visit their instagram to see other's results. You might even see mine!