Last August, I decided to invest in laser hair removal as a commitment to myself. Because it is a significant financial investment, I searched on Groupon and purchased a deal listed as a "large service," reasonably assuming this would cover full legs. I was disappointed to learn--only after calling Sev to book--that "large" meant either upper or lower legs, not both. That initial phone call set the tone for the rest of my experience. The man I spoke with was dismissive and repeatedly fixated on the fact that I had purchased a Groupon, pushing me to buy an additional package to cover my full legs. I made it clear multiple times that I chose Groupon intentionally because I could not afford the in-house bundles and was comfortable proceeding with lower legs only. His tone felt judgmental and presumptive about my financial situation, as though I was making a poor choice rather than an informed one. I ultimately stood my ground, opting to start with lower legs and potentially invest more later if I was satisfied with the service. At my first appointment, the treatment itself went smoothly. However, at checkout, the receptionist again made pointed comments about my Groupon purchase and attempted to upsell me on an additional package, calling it "the best savings." I declined politely, though it was becoming uncomfortable to feel singled out for how I chose to pay. That night--and for nearly two weeks afterward--I experienced severe, deep itchiness in the treated area. As an esthetician, I tried every appropriate remedy: aloe, hydrocortisone, and antihistamines. Nothing helped. When I called Sev seeking guidance, I was hung up on. I was left suffering without answers or support. By my next appointment, the reaction had subsided, and I asked the nurse what could have caused it. She suggested a possible allergic reaction to the laser, though I explained that I had undergone laser treatments elsewhere in the past without any issues and that no remedies had provided relief. She wasn't sure but speculated that my hair thickness could be contributing and that it might improve over time. Unfortunately, it did not. On my fourth visit, despite consistently booking Monday noon appointments, the receptionist insisted I was late and told me I needed to reschedule. When I asked about the late policy or what time she had me scheduled for, she refused to clarify. I later pulled up both email and text confirmations proving I was on time and that she was incorrect. Even then, she laughed it off and still insisted I reschedule without explaining the policy. I eventually contacted the manager, who acknowledged that this receptionist had been an ongoing issue. The manager was empathetic, professional, and kind, and she offered me a complimentary service for the inconvenience. This is the sole reason this location receives even one star from me. The manager and nurses were consistently compassionate and respectful. By my fifth session, however, I was still experiencing intense itchiness after each treatment. At that point, I decided to stop altogether. I accepted the complimentary service out of respect for the manager, but I will not return. I chose to go back to a previous laser provider where I never had adverse reactions. To be clear: the issue is not Groupon. The issue is how customers who use Groupon are treated. The repeated upselling, dismissive attitudes, and subtle discrimination made me feel lesser and unwelcome. If offering Groupon services is such a burden, then don't offer them. Making clients feel ashamed or undervalued for seeking an accessible option is unacceptable. Please, do better. read more

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The treatment results were excellent, but the administrative processes and customer service policies were disappointing. I had assumed that the staff would inform me of how many sessions remained in my prepaid package. When I arrived for another treatment, I was unexpectedly charged for an additional session because my package had already been completed. I was told that it was my responsibility to track this info by the emails they send. . While I understand the importance of personal accountability, a simple courtesy reminder or confirmation from the staff would go a long way in providing a positive client experience. As a working mother with limited time, I appreciate businesses that proactively communicate and make things easy for their clients. Unfortunately, when I reached out to management with a polite and honest email expressing my concerns, my feedback was met with no acknowledgment, empathy, or consolation... and it seems as if nothing has changed. Additionally, my appointment was rebooked via text, but when I arrived, it had not been properly scheduled. Overall, while the treatment outcomes were great, the lack of communication, accountability, and customer care from the administrative team was very disappointing. As someone who manages a business that prioritizes exceptional service, I found this experience far below expectations read more

I came here a few weeks ago to get the free 10 units of botox. I got the lip flip and the whole process was very smooth. I just called online and the girl on the phone was super sweet. It has this beautiful and sleek interior, very relaxing. My injector was very nice and walked me through everything. I was just bummed she didn't numb me, it was quite painful for some reason. Other than that, I have no complaints and will be back. read more

SEV Laser - Laser Hair Removal Near Me - Burlingame, California

Sophia is wonderful and thorough and complete. She went and checked various legs, buttocks, Brazilian to make sure they were completely lasered. She is one of the most thorough nurses here. I always feel lucky when I get her. read more

I've gone here for about a year since I bought their package. The nurses are super nice. The laser is the best (i've tried three different places except laseraway) and out of the 4 places i've tried, this one is the best in my opinion in terms of results and pain. It doesn't hurt as much at all as other places. The price is decent as well. read more

Very cute interior and nice staff + a great location. Unfortunately, after 5 full body sessions and maybe 2500 dollars later, I didn't see even 1% of progress. I know it takes more to see the result, but I went to prolase in Glendale and saw more than 30% of my hair not coming back after 3 or 4 sessions, so I do not trust spending more money if I don't even see an inch of progress. Disappointing. Also, I went to one laser hair facility for 5 sessions over 5 years ago in Southern California. I do not hop around from one facility to another. It does not feel likely the reason I did not see result from sev. Id be curious to hear which lasers you have, at what settings, how you address darker thicker ethnic hair (which is supposed to be picked up by the laser easier) and any methods that could be helpful to learn from somebody who spent 2.5k and saw 0 results. read more

Scheduled a laser hair removal appt 2.5 weeks ago and received text/confirmation emails leading up the appointment. The evening before my morning appt, SEV called to reschedule an appt as another patient was double booked at the same time slot. They did not offer apologies or compensation. I sent a email as directed by the receptionist to file a complaint with management. 3 business days have passed and still no response. Would definitely NOT recommend this location. Very unlikely for you to have an appt or hear a response if there are issues. read more

The treatment itself is good, and the nurses are knowledgeable. However, the front desk staff needs better training, especially when it comes to scheduling and communication. I was told I needed to answer a call from the NP to approve my treatment, even though this was not my first time receiving this treatment. I repeatedly explained this to Vianna at the front desk, but she did not listen and insisted the call was necessary. What made this more frustrating is that the NP called without any prior notice. Clients should not be expected to answer calls at any time at the clinic's convenience. If a call is required, there should be a scheduled date and time. Missing the call resulted in my treatment needing to be rescheduled, which I find very unreasonable. Additionally, the NP, Jennifer, was rude during the call, and overall the call felt unnecessary since it was not my first treatment. This situation was caused by a front desk mistake that I tried to correct multiple times but was ignored. The clinic would benefit greatly from better front desk training to avoid these issues in the future. read more

Do not purchase on Groupon! I was finally able to get a refund from Groupon. An SEV employee suggested that I then use the Groupon credit to purchase the large size option. I wanted to do full legs from the beginning. The charge on the website is $239 for full legs and on Groupon I could now purchase a 'large six session area' that would cover half legs and then I'd pay the remainder of what was due from the $239 full legs session. Seemed fair to me. But that is not what I was offered upon returning for my second session. Now I needed to split the cost. $179 for, 1 return to be used as the patient. Update- Ariel, the business owner has been working with me. Ariel - is there anyway you can message me at Ali.e.steele@gmail.com? The old email you were corresponding me with is now closed and I can't find your contact information on the SEV website. Hope this works! Thank you. read more

I have been coming here for laser treatments for the last year or so and every single nurse is quick, informational, and thorough. In general, SEV is really good at sending their pre-/post- treatment care information before every appointment. I am so pleased with my results and if I could give 5 stars to all the nurses who helped me, I would! Today especially, Frangelica was super patient with double checking if the medication I took was cleared for me to proceed with the laser treatment. I also remembered that I had a spray tan and she graciously double checked if I was cleared to proceed too in regard to timing. I really appreciate how helpful she was, despite my misstep that I should've known better in regard to timing (This is why SEV always sends their pre/post care information!). Thanks so much Frangelica and the entire staff at SEV! read more

I've been a loyal client at SEV Laser for years, and I no longer have any hair growth! I've also had my injections and laser facials done here. The nurses are incredibly knowledgeable and kind. The service is always quick, clean, and professional. I've recommended SEV to many of my friends! read more

SEV Laser - Clinic - Laser Hair Removal Near Me - Burlingame, California

I never leave mid reviews but felt like SEV Burlingame needed to hear this. Ive been in customer service for 15+ years and while I didn't receive BAD customer service it was really just mediocre and that is why I am going somewhere else now that my package is done. Ive been going here for one year now and every single time I walked in, the staff at the front desk was very cold.. they never acknowledged that I was a repeat customer and never remembered my name, they always wore black masks on their face.. just very cold and uninterested. Finally on my very last appointment I had a friendly greeting and conversation with someone new working the front desk and she had never met me before! Every time I go into the laser appointment the nurses are nice but same thing.. they ask me the same exact questions and treat me like I am brand new and had never been there before. It got old and tiresome. I would tell them the same thing every time: yes yes Ive been here all year.. can you stop making me tell you about the same medical condition that makes me come here. I know you guys keep some sort of file in there!! Anyways if I felt like I had built a relationship with anyone there then I would have stayed loyal.. esp since I love Burlingame Ave! I have since bought a special deal at another Burlingame location. I would have paid full price if I received exceptional customer service and felt loyal to anyone there. Or felt like they even remembered who I was after 1 year. read more

I had a nice conversation with Ariel. She told me their software system was recently updated. Maybe my appointment was lost and booked over with other clients? She accommodated me, so I will re-consider using SEV Laser. Thanks. read more

Worst customer service.. the owner / manager only wants your credit card . Instead of friendly reminders to your upcoming appointment line do not use retinal etc the text will remind you that will be charged for half of the amount of your service .. instead of a friendly reminder to prep up for the procedure .. and the paper work is too much ! Will not recommend this place ! read more

Horrendous customer service. I came in for an appointment I had scheduled after my last appt in person at the SEV Burlingame office the month prior. The front desk lady informed me that they cannot accommodate me because she did not see my appt in their system and to make a new appt. This was SEV laser's mistake and they took no responsibility or showed any remorse. Customer service persons name is Carol, and she called her supervisor whose name is Vianna-- neither of whom made any effort to remedy the situation. read more

I feel safe here! The staff are very clean and happy and kind :) The atmosphere is very nice and cool here. read more

SEV Laser - Laser Hair Removal Near Me - Burlingame, California

Came here to get my laser hair removal for bikini and it was the best first experience of getting lasered. I would definitely come back here to get more hair removal when I'm ready! Staff is always nice and parking is always available. read more

The laser hair removal is too good that it almost seems sketchy. I got quotes from places charging roughly $2500 for a set of 6 treatments, the equivalent at SEV was $200. It was my first time getting laser hair removal, so I was a bit skeptical if it would work or be the same qualify due to the extreme price difference. But even with one treatment I saw basically no hair grow back and I was in and out of the appointment within 10min. The staff was really nice and professional the place was super clean and in a convenient area that parking wasn't too hard to find. Highly highly recommend, especially if you don't want to shave again. read more

Horrible cancellation/appointment update policy. I got sick the day before an appointment and they barely let me reschedule my appointment. I was told this would be a one-time courtesy. I guess if I ever get sick before an appointment again, I will need to come in while I'm sick to avoid being charged! read more

The staff at this location are so wonderful! The ladies who greet/check you in as you walk into the door to the nurses that help share full cycle treatment details are amazing! I cannot express enough to try out these services at SEV. They have reasonable prices for their laser hair removal services read more

I had completed a series of treatments at a different spa in LA with excellent results. I came here for touch ups since there was still some hair left since they use the same laser. Unfortunately, it made my hair grow back thicker. I told them at 2 visits that I was not experiencing any hair removal from the prior treatment and asked them to turn up the setting but it still doesn't seem like that helped. read more

Come for repeat treatment twice but was refused in service for the reason did not bather SEV before. They still charged my credit card, even service was not provided. read more

Great experience! Very clean and organized place. The staff is very knowledgeable and friendly. Highly recommended! read more

My twentieth session, I've been to many locations never had this bad of a experience. The clearly untrained Nurse took the entire top of my left eyebrow off. She did not use a popsicle stick and when I showed her my eyebrow hair in my hand she denied lasering it off. Been a month eyebrow still hasn't grown back. Don't come here if you're expecting attention to detail and want to keep your brows. The nurses here are never the same which means high turnover and untrained personnel. As for the follow up from the business. They emailed me to offer me a full body touch up appointment. I paid for a full body for an hour and 15 and there's large patches missed, a touch up will not fix that. Most importantly, they cannot make my eyebrow grow back there's really nothing here I expected from the business except accountability and a refund. read more

NOT PERMANENT hair removal SEV Laser's services are no longer advertised as permanent hair removal, but rather "TEMPORARY hair reduction" (up to 80%). That was not the case in 2022 when I started my LHR journey with them. So you're never going to be 100% hair free with their lasers. Call them or ask your nurse about it. You'll be as surprised as I was when I recently found this out. You'll need about 20-30 sessions to get to that 80% hair reduction point and then you'll have to do another 2-4 sessions every single year for maintenance. According to their lead nurse, if you stop- the hair will grow back! Electrolysis is the ONLY FDA approved permanent hair removal method, everything else is just good marketing. ____________________________________________________________________ 13 laser sessions without results - don't repeat my mistakes! I started my laser sessions at SEV Burlingame in 2022 (yes, that long ago!). In 13 sessions I only got a little bit of hair thinning, nothing more. When I was complaining about my poor results, the nurses kept increasing my settings and recommending more sessions. A lot of sessions were done at the highest level, yet results didn't improve. After the 13th session I decided to go to a different place in hopes that maybe I'll get better results there. I was right. I saw significant improvements days later. Days! Not years! I had 3 sessions done at the new place so far and I think I'll only need 2 more to get perfect results. Apparently, I don't need 20-30 sessions, only 5-6 but done correctly by people that are genuinely trying to provide a good service. From my experience I've learned that you should see changes after your first session and if you don't have significant improvements after 3, then you won't see them after 10 more sessions either. When something is working- you'll see results, when something is not working- you'll hear a lot of excuses. And I've heard them all at SEV Burlingame. Also, don't get fooled by the good reviews. The majority of them are written by people that completed only 1-2 sessions and are happy that the nurses are nice and the procedure wasn't painful. You won't see many reviews from people that finally got the promised results and how many sessions, thousands of dollars and years of their life took to get there. Laser hair removal is a service like any other and as a consumer you have rights. There are many organizations that can help you protect them. I hope this review gives you a new perspective and will help you make better decisions in your laser hair removal journey. Good luck! read more

Would definitely not recommend. Got a package deal for my daughter was told 6 sessions should show a significant difference, she did 4 then went away to college for a semester. She saw NO improvement after 4, when I called to see if she could finish her last two sessions they said they already expired and she would need 12 sessions to see a difference. Not sure if they just use outdated equipment or didn't turn it up high enough. To not see a difference after 4 treatments is crazy. At minimum a small improvement should be happening even after just the first treatment. I know this because I have had it done before myself. Plus their customer service sucks! They should honor the last two treatments just in good faith to keep customers. DONT WASTE YOUR MONEY! Find a professional Plastic Surgeons office that does the treatments that way you get good results the first time! read more

Very nice studio, amazing design, nee generation equipment. A little pricy but that's how much it cost in most places in the Bay Area.

I bought a Groupon for a laser package hoping to use it in the city because it's closer to my house. However, it was impossible to get an appointment within 3 months there, so I ended up booking my appointments with SEV in Burlingame. I'm so glad I did. It's easy to find parking, the place is spacious, clean, and I have always had a good experience. They are strict about timeliness, so please get here on time or else risk losing your appointment. This happened to me once, and learned my lesson! I've been coming here month after month for 5 months and have always had a good experience with the staff. Everyone is really sweet. Glad I decided to come to this location instead of the SF one! read more

I did my tenth laser removal session with Rachel this past week and she was great! Very thorough and helpful with the after care. She is one of the sweetest technicians at this location. read more

Best result .clean , frently , clear information. The first treatment, yoy can see result right the way. Thanks for the vestt service .Burlingame is really a nice place. read more

I love this laser spot! Super friendly and clean. I love how organize they are and direct when it comes to cancellations or rescheduling.

SEV has been great all around. They have the best prices amongst all the laser hair removal options in Burlingame. Their nurses are friendly and efficient, shout out to Iris and Liezl. The front desk staff is helpful, and their regular communications helped me remember my appointments. The rooms are always super clean, and their machines are top of the line with a cooling mechanism to make the services a breeze. I bought a 5 service package, and the hair mostly gone from the area I was focusing on. Overall good experience, and would recommend to anyone looking for a place to do laser hair removal in the Bay. read more

Came here for laser hair removal. 1st thing walking in I was greeted by a lovely receptionist. The place is very clean and modern. My wait was less than 5 min, my technician was Jazmine. She was amazing. she educated me through the whole process and always made sure I was comfortable. There in house bundles are pretty cool and reasonable pricing. Definitely coming back!! read more

I LOVE SEV, love everything about them. Love the RN who does my Laser Hair Removal. Appointments are straight forward and they make you feel comfortable. Everyone is super nice, never had an issue. I have been going for over a year now to my sessions. read more

It was my first time getting laser hair removal and the Burlingame location was welcoming and clean! Check in was straight forward and quick. Danielle was the nurse that helped me - she was lovely and patiently answered all my questions! She was efficient and made sure I was comfortable throughout the whole session. Highly recommend Danielle and the SEV Burlingame location! read more

Bathrooms were not working. Rooms were not sufficiently clean. Staff members were not knowledgable enough. Tons of forms to fill in before the first consultation. They want all the information that they can get from us before we decide if you want to be a customer. The whole system makes no sense. Suggestion: spend more time on staff training and maintenance of the places so the potential customers want to become a real customer. read more

I started getting laser hair removal done on my underarms and Brazilian area since March. All of the RNs I've had for my treatments are nice and professional. I've completed 6 sessions and have seen a huge reduction in hair growth. I bought a package of 5 sessions and I got the 6th for free. The Candela Gentle Max Pro laser machine is used. Prices are reasonable compared to other competitors. I will be coming back for more sessions. read more

I have been coming here for a handful of sessions now. The place is clean and modern looking. The front desk staff are pleasant, and the nurses who do the laser work are fantastic! I had Rachel today, and she was probably my favorite, but I would happily go back to any of the others I have seen. I definitely see a huge improvement in my hair growth (or lack thereof!). Thanks for a great laser experience, Sev! read more

Only my first session, but staff was very friendly and the nurse was professional and informative. She made sure I felt comfortable. The place is very clean and beautiful! Definitely more spa like and not like I'm going to the doctor's office haha. I heard much better things about SEV than LaserAway and I read that all the Kardashians go to SEV so that's enough cred for me! Hopefully I get the full results I'm been wanting and to stop shaving! read more

What a poor experience. My sister and I came to the shop to learn about hair removal and the packages available. The receptionist said right away that we should scan the QR code and buy a pack from GROUPON. Wtf? She didn't answer any of the questions, how it works, how may sessions would be needed, NOTHING. read more