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    LaserAway

    3.8 (578 reviews)
    Open 10:00 am - 8:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - LaserAway

    Acne treatment

    Anti-aging

    Laser hair removal

    6 More Services

    Laser bikini area hair removal

    Nonsurgical body sculpting

    Pore cleansing

    Skin brightening

    Tattoo removal

    Wrinkle treatment

    LaserAway Photos

    From this Business

    Recommended Reviews - LaserAway

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    Hives from the three sessions I had.

    I'm extremely disappointed with my experience at LaserAway Burlingame and feel compelled to share in hopes of protecting others. After multiple sessions, I consistently broke out in painful hives--something I reported every time. Despite this, the team continued to use the same laser settings, causing increasingly severe reactions. I finally called to say I no longer felt safe continuing treatment and was told by two separate team members that I would be issued a refund. No one followed up. When I called back, I was met with a shockingly rude response from a male representative who told me I would receive nothing. He dismissed my concerns and sarcastically suggested I "transfer my sessions to a family member." When I tried to explain that this reaction made it unsafe for anyone, he told me it was "late in NYC" and he didn't want to spend his night dealing with me. I've never experienced customer service this unprofessional or insensitive--especially after a medical-grade treatment resulted in visible and painful skin reactions (which I documented and shared). I now feel unsafe using the services I've paid for, was promised a refund I didn't receive, and am being told I have to continue paying for sessions I can't and won't use. Do better, LaserAway.

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    Photo of Lisa W.
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    4 months ago

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    15 days ago

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    25 days ago

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    2 months ago

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    10 days ago

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    2 months ago

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    3 months ago

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    8 months ago

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    11 months ago

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    10 months ago

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    Photo of Felicia W.
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    11 months ago

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    Photo of Aja J.
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    5 months ago

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    7 months ago

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    5 months ago

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    Photo of Mark W.
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    1 year ago

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    1 year ago

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    11 months ago

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    Photo of Nina W.
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    1 year ago

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    11 months ago

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    6 months ago

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    2 years ago

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    2 years ago

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    7 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    Photo of Monica H.
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    2 years ago

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    1 year ago

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    5 years ago

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    2 years ago

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    Photo of Annie L.
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    3 years ago

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    1 year ago

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    Photo of Kim B.
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    1 year ago

    One of the best LaserAway's I've been too! The staff and the nurses are super friendly and helpful.

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    4 years ago

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    Photo of Alok M.
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    2 years ago

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    Photo of Daniel C.
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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Page 1 of 15

    LaserAway Reviews in Other Languages

    Ask the Community - LaserAway

    How many shots will be provided for full face in one treatment of Thermage flx? Thanks!

    Hi there! We recommend scheduling a consultation with one of our specialists to provide accurate and detailed information about our treatments. During this phone call or visit, we'll discuss what problems you're looking to solve, tailor a treatment… Read more

    Do you remove warts on the fingers?

    No, we do not offer wart removal.

    How much is your Botox per unit?

    I just spoke with someone and as soon as I said the words "I need to think about" her tone completely changed and phone call ended. Not sure this is this place to go, but she said pricing for 150units was around $1,650 (a year) 100 units around… Read more

    Do you perform HALO Laser?

    No, we do not use that laser. Please visit our website to learn more!

    I'm trying to get a groupon for laser treatment, what size area is underarm small or medium?

    Medium

    May I schedule a payment plan and pay per session?

    Hi Kimberly! We would first have to see you in for a consultation to go over all of the pricing and treatment information and our medical staff will discuss our different… Read more

    View All 10 Questions

    Review Highlights - LaserAway

    Okay I need to update my review because Katrina and Marimba have totally changed my view on the front desk staff.

    Mentioned in 13 reviews

    Read more highlights

    SEV Laser

    SEV Laser

    3.6(56 reviews)
    0.1 mi
    $$

    Last August, I decided to invest in laser hair removal as a commitment to myself. Because it is a…read moresignificant financial investment, I searched on Groupon and purchased a deal listed as a "large service," reasonably assuming this would cover full legs. I was disappointed to learn--only after calling Sev to book--that "large" meant either upper or lower legs, not both. That initial phone call set the tone for the rest of my experience. The man I spoke with was dismissive and repeatedly fixated on the fact that I had purchased a Groupon, pushing me to buy an additional package to cover my full legs. I made it clear multiple times that I chose Groupon intentionally because I could not afford the in-house bundles and was comfortable proceeding with lower legs only. His tone felt judgmental and presumptive about my financial situation, as though I was making a poor choice rather than an informed one. I ultimately stood my ground, opting to start with lower legs and potentially invest more later if I was satisfied with the service. At my first appointment, the treatment itself went smoothly. However, at checkout, the receptionist again made pointed comments about my Groupon purchase and attempted to upsell me on an additional package, calling it "the best savings." I declined politely, though it was becoming uncomfortable to feel singled out for how I chose to pay. That night--and for nearly two weeks afterward--I experienced severe, deep itchiness in the treated area. As an esthetician, I tried every appropriate remedy: aloe, hydrocortisone, and antihistamines. Nothing helped. When I called Sev seeking guidance, I was hung up on. I was left suffering without answers or support. By my next appointment, the reaction had subsided, and I asked the nurse what could have caused it. She suggested a possible allergic reaction to the laser, though I explained that I had undergone laser treatments elsewhere in the past without any issues and that no remedies had provided relief. She wasn't sure but speculated that my hair thickness could be contributing and that it might improve over time. Unfortunately, it did not. On my fourth visit, despite consistently booking Monday noon appointments, the receptionist insisted I was late and told me I needed to reschedule. When I asked about the late policy or what time she had me scheduled for, she refused to clarify. I later pulled up both email and text confirmations proving I was on time and that she was incorrect. Even then, she laughed it off and still insisted I reschedule without explaining the policy. I eventually contacted the manager, who acknowledged that this receptionist had been an ongoing issue. The manager was empathetic, professional, and kind, and she offered me a complimentary service for the inconvenience. This is the sole reason this location receives even one star from me. The manager and nurses were consistently compassionate and respectful. By my fifth session, however, I was still experiencing intense itchiness after each treatment. At that point, I decided to stop altogether. I accepted the complimentary service out of respect for the manager, but I will not return. I chose to go back to a previous laser provider where I never had adverse reactions. To be clear: the issue is not Groupon. The issue is how customers who use Groupon are treated. The repeated upselling, dismissive attitudes, and subtle discrimination made me feel lesser and unwelcome. If offering Groupon services is such a burden, then don't offer them. Making clients feel ashamed or undervalued for seeking an accessible option is unacceptable. Please, do better.

    The treatment results were excellent, but the administrative processes and customer service…read morepolicies were disappointing. I had assumed that the staff would inform me of how many sessions remained in my prepaid package. When I arrived for another treatment, I was unexpectedly charged for an additional session because my package had already been completed. I was told that it was my responsibility to track this info by the emails they send. . While I understand the importance of personal accountability, a simple courtesy reminder or confirmation from the staff would go a long way in providing a positive client experience. As a working mother with limited time, I appreciate businesses that proactively communicate and make things easy for their clients. Unfortunately, when I reached out to management with a polite and honest email expressing my concerns, my feedback was met with no acknowledgment, empathy, or consolation... and it seems as if nothing has changed. Additionally, my appointment was rebooked via text, but when I arrived, it had not been properly scheduled. Overall, while the treatment outcomes were great, the lack of communication, accountability, and customer care from the administrative team was very disappointing. As someone who manages a business that prioritizes exceptional service, I found this experience far below expectations

    Photos
    SEV Laser - Excited for my 2nd session! First session with sev ive already seen results so im went back today

    Excited for my 2nd session! First session with sev ive already seen results so im went back today

    SEV Laser
    SEV Laser - Clinic

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    Clinic

    SkinSpirit - Burlingame - Dermal filler can be applied to the jawline to achieve a more streamlined silhouette.

    SkinSpirit - Burlingame

    4.7(128 reviews)
    0.0 mi
    $$$
    Established in 2003
    Free consultations

    I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

    I recently had a facial at SkinSpirit with Jessica, and I honestly couldn't be happier with the…read moreexperience. From the moment I walked in, everything felt calm, welcoming, and professional. Jessica took the time to really understand my skin and what I was hoping to improve, which made the whole treatment feel very personalized instead of rushed. She explained what she was doing along the way, and you can tell she truly knows her craft and cares about her clients. My skin felt amazing afterward--so refreshed, clean, and glowing--and I've already noticed a difference in how it looks and feels. On top of that, the whole experience was incredibly relaxing, which was exactly what I needed. If you're thinking about getting a facial, I highly recommend booking with Jessica. She's not only skilled but also genuinely kind, and it makes all the difference

    Photos
    SkinSpirit - Burlingame - Gently exfoliate and remove peach fuzz for smoother, healthier looking skin with dermaplaning.

    Gently exfoliate and remove peach fuzz for smoother, healthier looking skin with dermaplaning.

    SkinSpirit - Burlingame - Smooth away wrinkles and fine lines with Botox.

    Smooth away wrinkles and fine lines with Botox.

    SkinSpirit - Burlingame - Enjoy your brightest complexion yet + treat sun damage with an IPL photofacial.

    See all

    Enjoy your brightest complexion yet + treat sun damage with an IPL photofacial.

    LaserAway - tattooremoval - Updated May 2026

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