I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

Where's the Option for NO STAR ?!?!?!…read more My appointment was scheduled 1.5 months ago. and I was notified by LaserAway only approximately one hour before my scheduled appointment that it had been cancelled. This is extremely unacceptable and has caused me a significant loss of time and work. I had already made arrangements with my employer and specifically took time off from work in order to attend this appointment. I made these arrangements based on the appointment that LaserAway had confirmed with me. When I tried to contact the Burlingame location directly, no one answered the phone. I then contacted LaserAway's official customer service, but even the corporate customer service representative still had to try to connect me with the Burlingame location or simply told me to make another appointment. Don't be fooled by their online booking system. The booking process looks convenient and seamless, but once you have actually paid for your treatment, you cannot simply book an appointment online as you would expect. You still have to go through their staff and wait for them to handle the scheduling. What's especially frustrating is how smooth and fast the purchasing process is. When you are buying and paying for a treatment, everything moves incredibly quickly, and the whole process gives you the impression that there are plenty of people available to help you. But once they have your money, it's a completely different experience. The whole system feels like it is designed to make the purchasing process look efficient, while the actual appointment scheduling is handled much more slowly behind the scenes. In my experience, it seems that they simply do not have enough staff to handle their customers and appointments properly. They are very efficient when it comes to selling and collecting payment, but when it comes to actually providing the service and scheduling the treatment, you are left waiting. This is extremely frustrating, especially when customers have already paid and made arrangements around their appointments.

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Unfortunately, I had a very frustrating experience at SEV Laser…read more I was turned away from my Brazilian laser appointment because I had been using hydroquinone, even though I had stopped using it 24 hours beforehand. My nurse mentioned I had to wait 4 WEEKS to come in, which is ridiculous considering their machines are much less aggressive than LaserAway. I understand that certain products may require a waiting period before laser treatment, but my issue is that this information was not clearly communicated when I booked my appointment or presented in a specific enough way online. As a result, I drove to my appointment, dealt with parking and traffic in Burlingame, and ultimately lost the appointment. What made the situation even more frustrating was that I was never asked whether I had been using hydroquinone before my underarm appointment. My underarms were treated a few weeks earlier by a different nurse, and the entire treatment took less than two minutes--absurdly rushed compared to my experience at LaserAway. This made the policy feel inconsistent and dependent on the individual nurse rather than being based on a clearly communicated, standardized guideline. SEV's website says to avoid aggressive skin and body treatments for 2-4 weeks and to use gentle skincare, including avoiding retinoids, topical acne treatments, and chemical exfoliants for 1-2 weeks. However, there was no clear, specific information stating that hydroquinone required a 4-week discontinuation period. This should be much more clearly communicated to clients before they book or arrive for an appointment. I've also previously gone to LaserAway, and their pre-treatment instructions were much more specific regarding hydroquinone. I was told there that a 3-day period was sufficient. I understand different laser systems and providers can have different safety protocols, but when a requirement is significantly different, it should be clearly disclosed ahead of time so clients aren't surprised at their appointment. Unfortunately, the front desk experience wasn't particularly welcoming either. Between the lack of clear communication, inconsistent application of the policy, and the strict 5-minute late policy--which is especially frustrating given the traffic and parking situation in Burlingame--the overall experience was disappointing. SEV seriously needs to do a better job communicating its pre-treatment requirements. If hydroquinone requires a 4-week discontinuation period, that should be stated clearly and prominently BEFORE clients book or show up for an appointment. Clients should not have to find out at the last minute after taking the time to drive there, deal with traffic and parking, and potentially lose their appointment. The inconsistent way this policy was handled during my underarm and Brazilian appointments only added to my frustration. Between the lack of clear communication, inconsistent treatment, rushed service, and unfriendly front desk experience, this was an extremely disappointing experience and not the level of service I expected.

Van is awesome and I'll keep going to her. Always…read moreknowledgeable, kind and gentle, never pushy. I feel very comfortable and confident every visit.

I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

I love Reviv and Dr. Misle! She takes her time with you to get to the best result, without breaking…read morethe bank, and you always feel beautiful when you walk out. I've been to several places on the peninsula for botox and fillers and this place is the one! Don't hesitate if you're thinking of trying it, it's worth it.

This clinic is not transparent, and the doctor's reaction made me seriously question the source of…read moreits peptide products. I came here for a peptide vial. Since these peptides are not FDA-approved yet, I decided to purchase from a medical clinic to avoid getting something intended for research use only. I called the day before my appointment and specifically requested to see the vial before it was prepared into syringes. When I met with the doctor, she simply said no, turned around, and then told me she could not work with me because I did not trust her. There was no discussion or explanation. I found her reaction dismissive and extremely rude. If my request was unacceptable, they could have told me when I called and saved me an hour of driving. Given the concerns surrounding non-FDA-approved peptides, I believe politely requesting to see the product (label) of what I am purchasing is reasonable. The doctor's reaction only made me more concerned about the source of what they are selling. It is totally fine that the dr wants to hide what they are selling. What makes me upset is wasting an hour driving in for this unpleasant experience.

Services are so affordable. Sarah was new to me and she was so amazing! Patience, kind and made me…read morefeel so comfortable for my body laser. Can't wait to use my package of 6 the next serval months!

Pretty mad about the fact that I came in for half a syringe (~$350) of lip filler but got upsold on…read morea full syringe (~$700). However, after the nurse was finished ( which was also incredibly painful. Idk what numbing cream they use but it did nothing), i looked over at the syringe on the counter and realized she had barely even used half off it!! No explanation, nothing. I go to pay and they charge me for the full syringe, to which i tell the lady that rhe nurse did NOT in facet use a full syringe. The receptionist lady went to the room for a quick second, came back and said it's gonna be full price because its a full syringe. As in, the full syringe was opened, so regardless of the fact if she used the whole thing or only a quarter, you still pay full price. Such bs. Sad because I used to come here a lot before for other procedures

I found Entrada a couple years ago or so, because I had a spot on my face that just would not heal…read more It had been broken out for easily over a year or more. I really liked my experiences at Entrada, it was easy to make appointments, I never had any issues, before, during, or after the visit and always appreciated the cooling gel they give as a nice extra touch. My four is mainly for my unique situation, which was that it was just one spot that took less than 10 seconds to zap. Even adding in a couple extra areas that I usually would just pluck, the entire visit would take less than 2 minutes. Which was pretty steep at around $80 each. I had about 6-8 appointments (it's been about a year or so since I completed the last one so I'm not totally sure at this point) but within about 3 months or so, I noticed everything had grown back. So unless I was willing to have consistent recurring appointments, it didn't make sense for me to continue with the service. I simply switched over to shaving vs plucking and called it a day. I will say that I'm still very pleased that I visited Entrada as the redness from the spot completely faded and it fully healed. Which was everything I could have hoped for. So for me, while it was expensive, I'm very glad I did it and would recommend Entrada for similar issues.

Have been going to Entrada Medical for all my skin needs for over 10 years and I have been more…read morethan satisfied each and every time I go. I have gotten both filler and Botox and it has always been perfect. Definitely recommend

Kaeleen is amazing. I have been seeing her for many years now and could not be more satisfied with…read morethe services. I love that they have a new location in Burlingame! Would highly recommend.

Oksana does a phenomenal job and is very thorough in her approach. I will definitely continue…read moreseeing her! Thank you!

Seeing Cindy RN my last few visits and I just totally adore her. She's very honest with what I need…read moreto address vs areas on my face I should leave alone. Her technique with giving Botox is also really great in a sense it's painless. I trusted her with my pre-wedding Botox, so that's saying a lot about how great she is.

I've been coming to Serenity for my aesthetic treatments, and after Dr. Lisa retired, I was a…read morelittle nervous about seeing someone new. I ended up booking with Nurse Trinh, and I'm so glad I did. Trinh was incredibly knowledgeable, thorough, and honest. I originally came in knowing I wanted Botox and filler, but she took the time to assess my entire face and explain what she recommended, where she recommended it, and why. I never felt rushed or pressured--by the end of the appointment, I completely trusted her judgment. We ended up doing a full-face treatment with Botox and filler, including my lips, and even immediately afterward I was so happy with the direction of the results. She really understands facial balance and how to enhance your features rather than just adding filler. I've already booked my two-week follow-up with her for my lips, and I only wish she worked more than Mondays and Wednesdays because I've officially found my new injector! If you're looking for someone who is knowledgeable, takes the time to evaluate your face, and makes you feel comfortable trusting her recommendations, I highly recommend Nurse Trinh.

I had a facial done by Sharon and I had a great experience. She was very professional, gentle, and…read moremade me feel comfortable the whole time. She explained the process and took her time with my skin. After the facial, my face felt clean, refreshed, and much better. Thank you Sharon for the great service. I would definitely recommend her to anyone looking for good skin care

It was my first ever facial, going to Sharon was the right choice! Sharon was knowledgeable and…read moreknew exactly what my skin needed. My skin was dry and after the facial, it looked and felt rejuvenated for weeks! I also had some face moles removed. The procedure and after care was well explained. The environment was comfortable and staff very friendly. Parking (garage across the street) was super convenient as well. Overall, a very positive experience and would surely return for facials.

5 stars for Anna & Nick. As well as the beautiful receptionist. Started to feel a little sore…read morethroat so I called & they took me in within 30 mins. $275 for the cold & flu drip. Very friendly staff and they even have a VIP room! I saw they also had a $199 monthly membership where you get 1 IV with a 4 month commitment. I asked if the credit rolls over if you forget to come in, they said it doesnt expire! Very modern and clean as well.

I tried the Hydration room recently when i got the flu. the staff was very thorough in going over…read moremy medical history, the set up was easy, hooked me up, it took about 45 min and i was done. the nurse told me i would start to feel better in about 1.5 hrs and i did. By the next day my symptoms started decreasing and i felt like i was never sick by a couple of days. if you are starting to feel like you are getting ill come here and get the treatment.