Checked in right on time and the front desk process was smooth and efficient. My appointment started about 10 minutes late, which wasn't ideal, but once I was called in, things moved quickly and professionally. I went in for full arms laser and the nurse was very to the point--no fluff, just efficient and focused on getting the job done right. The treatment itself was quick and seamless, and I was in and out within 15 minutes, which I really appreciated. Overall, a straightforward, no-nonsense experience. If you're looking for a place that values efficiency and gets you in and out without wasting time, Sev Laser does the job. read more

SEV Laser - Siting area - Laser Hair Removal Near Me - San Francisco, California

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Super helpful! Able to adjust strength to my preference unlike other laser hair removal places.

Do not recommend buying a package with Sev! I wish I didn't. Out of my last 6 appointments, 4 have been canceled at the last minute due to an "emergency". It's really hard to believe that the 4th time it happens, especially after I've shaved my whole body already. I still have half my sessions left in my package but I won't be going back because there's a high probability the appointment just won't happen. It sounds like I'm not the only one, looking at other reviews. read more

I've been coming here since the pandemic for under arm laser hair removal. So far I've had about eight sessions and haven't had to shave unless it's right before my appt (per instructions). I love how this alternative way of hair removal has lightened my underarms (as opposed to shaving) and given me the confidence to raise my arms without feeling embarrassed. I look forward to finishing a few more sessions so that I rarely have to shave. It's been nice adapting to a low maintenance lifestyle. read more

SEV LASER Horrible Experience - Burned Skin & No Accountability I have been getting full-body laser hair removal since 2017 at several clinics across the country and never had a problem. I signed up for a package at SEV Laser San Francisco and after just my second or third session (on September 14), I had the worst experience I've ever had. Immediately after the treatment, I noticed bumps all over my face and body. The technician brushed it off as "normal" and said it would vanish in a couple of days. Instead, things got far worse. I developed hives, bruises from the laser, and darkened patches of skin--even in private areas. My dermatologist reviewed the photos and said the treatment was done with poor precision or disruptive settings. The nurse who treated me even told me she was using a higher setting this time compared to my last session. Yet, when I contacted management with photos, Lauren flatly denied this in her email and claimed the settings "were not higher than last time." That made it clear she hadn't even looked into my case or reviewed what actually happened. Since then, I've been on steroids, had IV infusions, and have been bedridden for over a week. This has affected my ability to work and cost me hundreds of dollars in medical care just to recover. Lauren's responses were extremely dismissive--blaming me by suggesting things like "dry shaving" and downplaying my injuries as "normal." After I explained that I've been doing laser since 2017, corrected her assumptions, and sent more photos, she simply stopped replying. This clinic is careless and takes no accountability for the harm they cause customers. Their management minimizes serious burns and skin damage and treats it as if it's no big deal. I trusted SEV Laser with my skin, and they failed me in the worst way. I strongly warn others to think twice before choosing SEV Laser. What happened to me should not happen to anyone read more

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The treatment itself is good, and the nurses are knowledgeable. However, the front desk staff needs better training, especially when it comes to scheduling and communication. I was told I needed to answer a call from the NP to approve my treatment, even though this was not my first time receiving this treatment. I repeatedly explained this to Vianna at the front desk, but she did not listen and insisted the call was necessary. What made this more frustrating is that the NP called without any prior notice. Clients should not be expected to answer calls at any time at the clinic's convenience. If a call is required, there should be a scheduled date and time. Missing the call resulted in my treatment needing to be rescheduled, which I find very unreasonable. Additionally, the NP, Jennifer, was rude during the call, and overall the call felt unnecessary since it was not my first treatment. This situation was caused by a front desk mistake that I tried to correct multiple times but was ignored. The clinic would benefit greatly from better front desk training to avoid these issues in the future. read more

The procedure was whatever. It's a coin toss if you get someone more indifferent or detail-oriented. That was to be expected but the part that was a surprise was as seeing a tip box and Venmo QR codes. Then to walk out and asked AGAIN if I wanted to leave a tip. To my understanding the people performing the laser treatment are nurses, that's what I've been told. If they are nurses then it is a violation of the Code of Ethics and Rules of Nursing practice to take gifts or tips from patients. If they are aestheticians I wish it was made clear and not be referred to as nurses. I was under the impression that my procedure would be performed by a nurse. I rather be charged more for a procedure (that I thought would be done by a nurse) than to be asked if I wanted to leave a tip. read more

Been coming here for some time. It's a hit or miss with the nurses. Some are really good and detailed while others not so much and you're out in one minute. As a result-I see spotty results and can tell exactly how effective and diligent my nurse was. They dont do complimentary touchups and will push to buy additional sessions. The receptionist will never tell you how many sessions you have left on your package or anything like that and then surprise surprise! you get hit with a bill. Mixed feelings about this place/operation. I feel like I wasted maybe 3-4 sessions on not so diligent nurses and not have to pay extra to get additional packages. On a positive note, it is clean and always smells good. read more

Service is fine but they cancelled my appointment twice after I had bought a bunch of packages, with no rescheduling from their side. On top of that, they threaten you with a 50% fine for cancellations within 48hrs of the appointment, but they themselves have no problem with cancelling your appointment within much less than 24 hours of your appointment. Seems like once they have your money they dont care about your experience anymore, so I would not recommend them read more

I've been going to SevLaser for 3 sessions (mostly for touch-ups after having laser done years ago), and they've been amazing! Rebecca has been my technician each time, and she's fantastic--thorough, communicative, and always ensures the laser settings are effective but not too painful. I've had great results and appreciate that the staff is all-female, so you work with just one person the whole session (my old med spa had a male do my legs then a female do the more sensitive areas - which felt weird to switch between 2 people for one session. They often run specials and packages. Highly recommend! read more

I purchased a six session package. I am four sessions in, so far half of these sessions were cancelled either day of or the day prior. They also consistently go too low on the settings and are not thorough enough when lasering. I'm frustrated because I feel as though I have wasted the sessions I have gone through. I am a believer in laser hair removal therapy, so I will go somewhere else in the future. If I had it to do over again I would not have purchased the group because while it is cheap, they do not thoroughly scan you skin enough at high enough settings so you end up having to purchase multiple packages to get your desired results. My friend is a nurse and she went to this same location and had the exact same experience. read more

I recommend SEV laser for their expertise and cleanliness. Jackie is so sweet, thorough, and makes the experience comfortable!

Rooms are clean and hygienic. Staff are very professional and friendly. My only critique is that my hair grew back after a couple of months. I got laser hair removal done almost 20 years ago when it was more painful and downtime was longer, but no hair ever grew back in all these years. I was expecting after 5 sessions that the hair would be almost completely gone (especially since I didn't have much to begin with). But it seems like it wasn't as effective as when I had it done many years ago. I was told the settings used on me were pretty high since I have a good pain tolerance to lasers. Maybe the settings still weren't high enough? Not sure. read more

Really rude customer service. Made me wait outside in the cold because "they weren't open yet" despite having their doors open and having room in their lobby to wait. Update: Jackie, the nurse made things better once I was brought back. Front desk staff needs to either leave doors locked until open or let customers wait in the lobby, though. read more

I found out about this place through Groupon. If you purchase a laser hair removal voucher through Groupon, make sure to set up an appointment within 60 days. I forgot to do this and it was difficult to get the expired voucher refunded in order to purchase a new one. Also, the consultation was included with the voucher. Scheduling over the phone was easy. Then they'll send you all the patient documents, pre- and post-care info, and consent forms via email. They expect you to fill this out before your appointment. A nurse also texted me to jump on a one-time FaceTime/video call for a quick pre-session consultation. This is mandatory, otherwise they'll cancel your appointment. She quickly ran through some health-related questions. It took only a couple minutes. I've had two sessions and it's been great so far. They text me appointment reminders. Make sure to confirm each appointment via email or text. I think there's a form you need to sign via email before each session, so look out for that. They also send occasional promotions via email. They have specials around the holidays. The office is conveniently located on Market St. where there's easy access to Muni/public transportation. Unfortunately, no parking out front so you'd have to find meter parking on the parallel/cross streets. Nice chic, modern clinic. The front desk staff are pretty nice. The nurses I've had were exceptional (shout-out to Vivian!). They have numerous nurses working here, so it's likely you'll see someone different each time. In my experience, they've been warm, welcoming, and professional. They make small talk to help you feel comfortable. They do a good job of informing you of what to expect (if you're new), after care, and welcome any questions. So far I've had pretty good laser results after just 2 out of 6 appointments. But they work so quickly so I am concerned the results won't be thorough. At a different clinic I've been to, they really took their time to get every last follicle. I plan on pointing out areas that had more growth to the nurse next time. FYI, they up the strength of the laser with each visit. Lastly, they offer aloe Vera (helpful for sensitivity) and they have hand sanitizer at the front desk when you check out. Again, they are FAST here. The appointment takes no longer than 10 minutes. And they're usually booked up, so be on time! They may give you a 5 minute grace period, but if you're late, they'll most likely cancel your appointment and charge a no show fee. Check out is easy. It's best to schedule your next appointment right away. You can also leave an optional tip. They accept Apple Pay. Overall, so far so good, but I'll update this after my sixth session! read more

SEV Laser - Entrance - Laser Hair Removal Near Me - San Francisco, California

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Fast and easy! Front desk staff are always very nice. Nurses are great with the treatments.

First 2 sessions were great until the 3rd session when the technician gave me 2nd degree burn with the 'test' laser at the very beginning of the session. I told her it's too much and she went back to my previous setting. There was no acknowledgment from the technician until I asked her what happened here because I could feel the burn. She never even gave any aftercare with clearly seeing she made the mistake. It hurt for a good few days and now I'm left with the scars. The area leads were nice enough to show remorse but this experience really left me with a bad taste and I stopped going to them. I understand the risks of laser hair removal but until this happened, I didn't think how it could be a technician's fault and I have to deal with the results. Luckily it wasn't on an everyday visible part of my body. My 1star is purely for the bad experience I had at this location. read more

Appalling and terrible service. I paid for and scheduled an appointments months out. Upon showing up on the day of my scheduled appointment, they told me that they cancelled my appointment and forget to let me know. Even worse, they refused to refund. I'm filing a complaint with the attorney general. read more

I was disappointed in the front desk as a first time customer, she was pushing me to make an appointment and buy a package, when I clearly told her I don't know my work schedule and I can't book anything right now. And I soon find out that there was appointment booked under my name 6 weeks after my first appointment that I did not approve. I had received a text message of the appointment I did not book from the pushy front desk girl. I had to call and cancel and complain, I wanted to like your location, first impression are everything, and this was not a good one. I don't plan on returning. read more

Horrible customer service, the manager is the worst person you ever want to come into contact with. Sev laser - fire them and hire someone new and hopefully things will change. If I wasn't sucked into purchasing a package deal I would literally never return to this establishment. Also poor lazy job lasering as well. I have had multiple obvious spots not lasered. read more

Came here for my first laser appointment today to do my underarms and Brazilian. The appointments were pretty booked so I had to get scheduled about 5 weeks out. The lady who did it for me was very kind and walked me through the whole process as this was my first time. She answered all the questions I had too. The whole thing took about 10minutes and she gave me aloe after to cool off. To book my next appointment I was told that they were booked 7weeks out, but was recommended if I wanted to try a sooner appointment to call the day before and see if there's any cancellations. She emphasized there usually would be! There is also a lot of open street parking when I came! Not sure how results will be yet but I'm hopeful, and had a good experience here! read more

I originally came because I got a Groupon for 6 sessions and the obsession is real! I wasn't really sure what kind of results I would get and how fast but so far I'm loving the results. I use to think waxing was the way to go, but lasering is a game changer. When you walk in it's aesthetically pleasing and usually the nurses are super quick with lasering. I'm in and out within 5-10 mins . I've gone at least 9 sessions and I'm seeing really great results and hair growth has slowed down a lot. It's pretty painless even when they do go up on the settings but it's nice that they always ask if you feel it before proceeding. Definitely going to keep coming back here for upkeep. By far one of the best investments I've made. If you finish your 6 sessions for Groupon, I did ask if they had any special promos or packages and they seem to have a monthly special. read more

I visited this location just once and I really didn't like it. The only thing that was nice, it was that I arrived half an hour earlier and they didn't let me wait till after their lunch break for the service. I did a session of hair laser treatment, it was so quick and I don't think it was very accurate. Definitely I'll not come back. read more

I buy hair remove from Groupon for 6 sessions under arm. So I already use for 3 time and have 3 times left and when I book a appointment for 4 times and I come check-in the receptionist even doesn't tell me about my Groupon get expired and charge me money for 55$ for the 4 sessions. And when I her tell no one don't tell me about hair remove for under arm it's hard expired and then she say they're not have to tell me about that thing but I have to keep tracking by myself. That's not make any sense for me! read more

SEV Laser - Laser Hair Removal Near Me - San Francisco, California

Had my laser hair removal done at SEV. The staff was nice, and the nurse was informative and friendly. I got a text saying my appointment was canceled and then rebooked for the same time, followed by another text asking me to come in 5 minutes early. It was a bit confusing, but the service itself was good. I've already booked my next visit. read more

I have been getting laser sessions at Sev for about a year now and have had an overall great experience. The rooms are always clean and hygienic and they make sure to use the best practices in keeping you safe and healthy. All the staff is very friendly and makes you feel comfortable. They also have a great deal where you can buy 5 sessions and get the 6th for free so that makes laser a little more affordable. I did find that Sev's prices are really great compared to other places I looked into. They are quite busy so once you get an appointment, they don't have a lot of flexibility with rebooking, especially in alignment with the laser hair removal time frame between each session. read more

I have had great results even after the first time. The staff is great. And they have great products

I just had my first session this year and no one told me that prices were increased by double!!! I paid almost $200 more for the same services I had booked multiple times before. I never received an email and was not given any notice from the receptionist BEFORE or AFTER my session. It wasn't until I specifically asked for prices per area that I realized they doubled their prices. Beware! read more

It's been one whole year since I first went to SEV for my very first laser hair removal experience and I have two things to update on: 1) results and 2) prices. Results were great! After 6 sessions, I was hairless for 6 solid months. Not having to deal with razor burn and ingrown hairs, shaving every other day, or paying for regular waxing drastically increased my quality of life for sure. After 6 months my hair started growing again, albeit much thinner, slower, and in smaller patches. Needing periodic touch-ups is expected with laser hair removal until a permanent result is reached, so I didn't see this as a problem. Prices have risen since last year by $10-20 dollars, depending on the size of the area you order. It's also gotten a lot more crowded, so appointments are scheduled farther out in advance. They make up for this by allowing you to schedule up to two follow-up appointments right away. SEV has grown a lot since I first discovered it. They used to have one nurse doing all the appointments, and now they have a rotation of nurses and shifts. They also expanded into other locations in the Bay Area. Prices have risen and wait times for appointments has increased a lot. Despite this, I still think SEV is the most "worth it" salon for laser hair removal, especially if you get the Groupon. Unfortunately they only allow 1 Groupon redemption per person, but their a la carte prices are not the most expensive I've seen either. If you're on the fence about it... jump in! It's worth it. read more

UPDATE: Manager called me back and refunded me. Thank you for hearing me out. Back to 4 stars. One star because I had such a negative experience here yesterday with the receptionist after having been such a loyal customer to this SEV location for over a year now, having referred a few friends to join, usually having pleasant visits. I have always paid in advance, sign everything on time, and I always tip. On Monday 8/26 I completed the confirmation and waiver, for a Wednesday 8/28 appointment (yesterday). On Tuesday I had to have an emergency dental surgery, and was put on Penicillin, which I did not know I'd be put on in advance, nor did I think it was going to interfere with my procedure because it does not cause photosensitivity so I did not cancel my appointment myself. I show up on time to my appointment on Wednesday 8/28, and get turned away because Penicillin is still considered an antibiotic regardless of it not causing photosensitivity - they consider all antibiotics as a "no" under a general term. When the nurse told me this, she was very empathetic and said I should be VOID of any cancellation fee since this is a very specific case and to which I was unaware of this drug I'd be prescribed of. I get up to the reception desk, and she does charge me a cancellation fee (50% of the appointment = $147.50) to which I already paid for in advance. Essentially, they charged me for them cancelling my own appointment! I asked if they could make an exception because I confirmed my appointment BEFORE I knew I was going to get prescribed medication, not to mention I still showed up and was unaware I'd get turned away. The receptionist would not budge on waiving the fee and when I asked her to follow up with her manager, she told me to contact her myself. So disappointed for being charged such a harsh cancellation fee for something I didn't even cancel, after already paying for it. I am being punished for something I could not have known in advance due to this surprise medical prescription that incurred after I confirmed my appointment. I am reaching out to the manager of SEV to waive this ridiculous fee - I hope that they get back to me and restore my faith in this agency. read more

This place has very fast service. They barely gave me a moment to settle in and I had to wipe myself. It's also super tacky with the Venmo tip inside the service rooms. This is the 3rd place I've done laser, on a different section of my body. I've never tipped a nurse before. The other places reject it because it is unethical. You get what you pay for. I would still go back because I don't need good service! read more

Been using SEV laser for over a year, and I love the results and how fast appointments are. Everyone is extremely nice and the office is very clean and chic. After using my groupon deal, I got another 5 treatment and 1 free package. The only downside is that they get fully booked 1.5 months in advance, and it's difficult to reschedule if you have to. You just have to keep calling the week you want to reschedule to for any cancellations. And if you get groupon or the package deal, you can only use it at that location. Guess everyone just wants to be hair-free. read more

I have only been to this location twice for laser hair removal. My two sessions have been for underarms and full brazilian. There is plenty of street parking in the area. *Front Desk staff have been friendly both times. Technicians: First appointment- My full brazilian did not cover the entire area. Several spots were missed. My underarm treatment was not treated fully as well. The technician was nice and very quick. She did not mark any areas for treatment. *Second appointment- My technician was VERY thorough! She marked the entire area of my underarms and full brazilian. She was training another technician but I had no issues with her being in the room. She marked the areas and treated them in a timely manner. I wish you could request technicians for this very reason. Completely different experiences. I can only hope my appointments moving forward would be as thorough as my second treatment. read more

Updated Review: I was a loyal customer to SEV laser and enjoyed all their nurses. However, my experience with their administrative / customer relations team has left much to be desired. There is a lack of transparency, clarity, and consistency in how they document the status of your packages. I took my business to Skinlicious in San Bruno and highly recommend it! read more

I didn't even feel it!! Best laser experience ever. I usually have a really low pain tolerance but SEV's laser machines are high tech and really take the pain away from the experience. The nurses started off at a low setting to make sure the laser doesn't cause skin irritation and the more you go, the higher they'll bump up the laser setting. They also have a fan that connects to the laser so it sends out cool air during the procedure which feels soo nice! Also it was super quick, I was in and out in 15 min. Yesterday was my second time and I can already see my hair growth slowing down. If you've been thinking about laser-ing but feel hesitant because of the pain, just do it! You won't regret it. The facility itself is super cute and clean and the nursing staff was nice and informative! Parking is a bit difficult... I had to circle the block a few times and look for parking in the smaller side streets because market st is BUSAY! Make sure you book two appts at a time because their appts get booked up quick. read more

SEV Laser - Cute lobby! - Laser Hair Removal Near Me - San Francisco, California

Honestly, I'm very disappointed with my experience. Let me start with what I got - full body laser hair removal. From what I read off the website it seemed like that would make the most financial sense. From the website: "Legs, underarms, bikini line... we know it can all add up. When you combine all of these services together, you can save yourself a lot of time and money." Thought this would be perfect because those were the three areas I particularly wanted to treat. The day before my appointment, I received a text from the NP to hop on a video call. Though I had made this appointment a month prior, I only had a few hour window in which to have this call. If for some reason you're not able to take that call you're appointment can be cancelled. If you're appointment is cancelled you get charged 50%. BTW if you forget to submit your SEVEN forms, cancellation fee. If you're late, cancellation fee. Anyway I get to my appointment and go into a room to start my treatment. I tell the nurse that while I signed up for the full body laser hair removal the three areas I really only care about are the underarms, legs, and Brazilian. I don't have much hair elsewhere and if I do, it's extremely fine. I wish that at this point I had been told to not do the full package but do just those treatments as it would have saved me around $250. Now this part is on me, I'll acknowledge that. I forgot to shave for my Brazilian. The nurse was nice and gave me a razor so we could still do this section. It was the worst razor I've ever used - it was hard to get a clean shave but I tried my best. I guess I should consider myself lucky because as I learned, normally if you forget to shave the front desk people will turn you away... and you guessed it, charge you a 50% cancellation fee. Anyway, I'm told that because it wasn't a clean shave, it would probably be a bit patchy down there. Not what I want to hear after spending $550 + tip. We then start to look for other places on my body to laser to make it worth my money. We find nothing on my back, neck, barely anything on my face. It's upsetting that I couldn't just change the treatment I had bought... I essentially wasted my money. Wrap up the appointment and now go to pay. I ask if for the next session we could just do those three areas rather than fully body. I want the package deal (buy 5 get one free). Apparently this first session doesn't count for the package deal because the full body treatment is different than the three individual treatments. Disappointing because come to find out, the full body treatment wasn't something I even wanted or needed in the first place. Overall, this experience was terrible. I wanted to treat myself to this as it's been something I've wanted for so long... only to leave my first session feeling stressed, misguided, and duped. read more

Very easy and fast. Has taken several session ( more than 10) to get less hair, but I'm happy to be improving and the results feel clean! Nice front desk and nurses and the candles smell great! read more

Best result .clean , frently , clear information. The first treatment, yoy can see result right the way. Thanks for the vest service .

I gave this place a five star review before because I really liked the person who did my treatments but today I had a really rude encounter with one of the staff. She works on the front desk, I thought maybe that's just how she is. My credit card on file did not go through for the reason that I lost my credit card, I know I did not have to explain myself but I felt judged. What is even more annoying is that they usually ask me to book my next appointment right away but that girl did not. Thank god she didn't because I would rather go to Burlingame or Walnut Creek for my next treatments and since I recommended to my other friends about this laser place, I'll refrain from doing so because today has been so irritating. Great customer service! read more

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I had my first session at SEV Laser recently. I went in wary since I am a person of darker skin and have heard horror stories about being burnt or scarred. I did my research and found out that the YAG laser is safe and works well on people of color. My nurse Tulsi was great at explaining everything and ensured me the same. I had a great first experience and will be continuing my sessions and will be lasering my legs as well. I have read negative reviews about the front desk and management. However, I felt that the service was great. I was in and out quickly. read more