I wrote a review in November and I said I would give them 10 stars. I think now it's bumped up to 20 stars. Everyone there is so amazing. I met three people on the desk that I haven't met before Zoe, Zara and Paola - they were kind, friendly and super efficient Again, I had my appointment with Nicole and she continues to amaze me. She's gentle, kind and so precise in the placement of the injections. I love her!!! Thank you, Laser Away for hiring such high-quality wonderful people. read more

The good - I've been a loyal customer for almost a year and half ONLY because their prices are very competitive. The recent nurse I saw, Callan, was very professional and nice given my frustrations. The bad - They're constantly changing the clinician you request without any communication. This was the third time this has happened. Despite the notes they have in your profile, they don't care. I was booked with Evelin and suddenly changed to Callan (who was great BTW) but there was zero communication about this when I checked in or even prior to me coming in. I even asked the front desk how long it would take because it was already running 30 mins past my appt slot and still no notice of a different clinician. When I voiced my concerns with the front desk, I received immediate attitude from both of them especially the shorter (maybe Indian or Middle Eastern) front desk girl. She had the nerve to argue with me saying I never had an appt with Evelin when indeed I did. It wasn't for Botox but for fillers a while ago. Regardless, if I'm comfortable with a certain nurse, you don't need to question or argue with me on what services I had done. There was no apology. Just straight up defensive attitude. It's no wonder there's such a high turnover of nurses at Laseraway. They seem to cater to those who have Laser appts or of a certain Marina look (mainly white ladies). I will spend the extra money elsewhere and save myself the headache and rude customer service. read more

Called to schedule an appointment. These people can't answer simple questions about their services and pricing. They just say "hold" without any explanation and then transfer you to someone else. The next person asks you the same questions. They transferred me 3 times. Horrible customer service. Don't even try to help a customer read more

I've had very mixed results at LA. I've only had one technician who seemed to really know her stuff, and the other nurse I often get is inexperienced and my results are uneven, with part of my brow still wrinkling in the middle, and the other side better. Last time the nurse did not use any alcohol to wipe my spots before injecting. That was concerning. I'm often waiting for my appt for 15-30 mins, and for long periods in the middle of my appt- I have a pretty crazy life (two jobs; elected position; two kids) and when I get attitude for asking how much longer it's going to be, I think it's incredibly disappointing. I have suspected the long delay is because the nurse is consulting with someone (since it's sometimes when I ask a question). I also often get a very heavy sell on their products. I bought a huge package so I'll go until it's done but I am very much looking forward to moving on. Reading the other reviews on here, I see that I am actually pretty lucky with my experience so far. Could have been much worse. read more

Avoid LaserAway -- seriously. I was pressured into buying a laser hair removal package by Sofia, my so-called "Patient Care Coordinator" (aka sales rep). She pushed hard to close the deal, and when I later tried to cancel -- before using any services -- she spoke to me like I was a child. She literally told me I was "immature" and said she was "embarrassed for me." They claim the contract is "medical" so it's non-refundable. It's a total trap. I've filed complaints with the BBB and CA Attorney General. If this happened to you, do the same. LaserAway cares more about locking you in than helping you out. read more

I have not had a great experience with the treatments at this location. The employees are very kind and lovely, but I don't recommend spending your money on MedSpa treatments here. More specifically I paid nearly $800 for a rejuran topical treatment following clear & brilliant (which is pathetic to even type!) and I was very uninspired by the results. I also learned from another technician that Rejuran should be cheaper if it's applied topically compared to being injected because the cost of administering an injectable treatment is significantly higher, including the medical professional's expertise and the need for sterile procedures. A topical Rejuran product would typically be more readily available and less expensive due to its simpler application method. Just want everyone to be aware so you don't make the same mistake I did! read more

Personal data thiefs... spam callers.. they never respond your email if you ask for a permanent data deletion from their database! idk how they still exist on the market... pls can you Laseraway my data from your system and then laseraway yourselves from the market...? read more

My recent Clear n Brilliant was with Polina. Polina did an amazing job. Definitely buy a package. The treatment results compound & your skin improves substantially after multiple treatments. Evelyn is excellent too. Highly recommend Clear n Brilliant at Laser Away on Union Street. read more

Let me just start by saying the technicians are very sweet. BUT, it's a complete scam. They lie about how many sessions of tattoo removal you'll need so you purchase a package, and then when your package is finished and your tattoo looks nearly the same as before, they push you into buying more. I spoke to an ex employee and she said they were told that this is a tactic they purposely use. Actually so disappointed with this business model. read more

I wish I could do zero stars. Spam. No results. Fake/false sales. No interoperability between phone staff (call centers), in person staff, online patient portal. Again - HUGE SCAM. I've spend thousands and still have to shave as usual. I have spent thousands on tattoo removal 10+ sessions and minimal results. Don't waste your time and money. Staff are not professional. Often speaking down to clients. Opening doors without knocking (While patents are changing etc.) not conscientious of the nature of the work. read more

As a business owner I constanly pay attention of the service quality.. I have to say from the desk helper to the nurse and even in both locations ( Castro and Union Street) I always feel listened and appreciated in Láser away. Zara the receptionist is kind and good listener. She help me to figure out what service will satisfy my needs and desires. When my clients asked for a treatment that I can not provide in my esthetic Studio.. ... I immediately suggest Laser Away because I know they will no be disappointed. read more

Surprise! My lips are now FILLED. I've been wanting this for myself for forever and I just now had the means to do so since I came across LaserAway. I called and made an appointment on the phone and provided payment to secure my appointment. I purchased 1ml of Juv and only used .7ml. You then get a follow up appointment 2 weeks after to see if you want to use the rest of the syringe, which I think is such a great option!! The day of, yes I was incredibly nervous. I mean, messing with my face without no moral support CAN be scary. Geanna was THE most comforting. She checked me in, talked me through the procedure during the numbing part. She assured me that I was in the hands of the best of the best and that I would walk away LOVING it. She was absolutely correct! Claire was my nurse and she asked me what my desired look was. I had talked my wants and concerns with her and she understood me! During the injections we stopped because she wanted to make sure that I was okay with how it was going, and she gave me her input on what we should do as well. It's been almost a week since and my lips are healing so beautifully. Probably the best decision I made for myself. Extremely dangerous because YES I want more!! Super trusted place. Excited to come back to use the rest of my syringe!! read more

LaserAway - 4 days after Juvederm: Swelling decreased and lips are more voluminous! - Laser Hair Removal Near Me - San Francisco, California

Laser services seem pretty standard. The front desk gals are sweet. Here's my issue. My friend and I came in for services, I went first. She was next. There was no sheets changed in between our services which was concerning. Also when it was her turn they needed her to shave her pubic hair before the laser treatment. They had her shave right there in the service room and let her hair fly all over the place! Wtf? We were both like, okay that was kind of a gross experience and did not feel the place was hygienic. I'll be trying the sutter st. location next time read more

I have been a client since Laser Away opened! And the trend towards overselling and over injecting coinciding with poor nurse injections - a black eye & needle scars !! I was only offered assurance I would get a skilled practitioner next time - aren't they all each time ?? So many more options a decade later no need to settle for commercial overpriced procedures at laser away. read more

Wow!! So I have been a patient with LaserAway since 2010 in Los Angeles. I have always had an amazing experience but today I left the marina location feeling like I have to write this review. Not only was I feeling very welcome from the moment I walked in, but the nurse that whom treated me, Aria!! She took her time and was so meticulous and was super knowledgeable and experienced. Made me feel so good; also did an excellent job. I will be referring all my patients over to Aria. I have to divulge that I do work for LaserAway however I work from home and I don't work in clinic and I have treated in multiple locations but I must tell you that this was one of the best experiences I have had in almost 15 years. I have only worked for LaserAway the last 4! read more

Joi provided the most excellent customer service ever. I was very impressed with Joi's patience and product knowledge. She spent over an hour with me walking me through all the options and specials and it was her kindness that sold me. Thank you LaserAway for having people like Joi on the team. read more

I purchased a package for hair removal . MY appointments kept cancelled multiple times without a notice. They offer multiple packages , and after purchasing these packages they can't find a an appointment for you and basically the customer get stuck without an appointment or refund. The customer care over the phone is ridiculous. . Please don't waste your money ​ read more

This business has deceptive sales tactics, a lack of professionalism, and customer service that leaves you frustrated and going in circles. High-Pressure Sales: They push you to commit over the phone with false promises and so-called "one-time offers" to make you feel you'll miss out if you don't buy immediately. No Real Assessment: There's no genuine evaluation to see if the treatment is suitable for your body or skin type. Even after I raised concerns at each session about the lack of results, they insisted I "just keep going" - likely because a refund would be out of the question. Endless Runaround with Customer Service: Their customer service makes empty promises, sends you back for unnecessary in-person assessments, fails to return calls, and ultimately provides no resolution. My advice? Avoid the headache and look for a place with transparent, professional service. Also, check forums like Reddit for real customer experiences before committing. read more

Welp. Do yourself a favor and don't give this company any of your information!!!They trick you into giving your email and number when all you're trying to do is look up their services on their website. Then, they make it IMPOSSIBLE to unsubscribe. In fact, there is NO unsubscribe option anywhere on their site/emails and they spam you from a million different numbers so you're getting repeated calls all morning and day. I've never seen any company so thirsty....even if they had good services, their harassment is a pure turn off. read more

LaserAway - Non-stop calls! - Laser Hair Removal Near Me - San Francisco, California

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Truly horrendous experience - so bad I made a yelp account and this is my first review. First off, I did a consult for a different service - they pushed me towards a more expensive service that I didn't even need. I decided to trust them and went with their suggestion of microneedling. Unlike other places which had a professional put the numbing cream on you carefully, check in on you, and give you enough time to make sure you're numb - this experience was the opposite. The woman behind the front desk slathered on the cream carelessly (leaving only half my face numb), didn't check on me, and left me in some chair for less than the recommended time. The microneedling (given I wasn't fully numb) was horrendous - extremely painful vs. other places where it's completely manageable. Do not recommend. read more

Please stop calling and leaving texts and voicemails after someone fills the form. i've gotten 5 calls already after claiming my "gift" and putting my info so i can have it in my email. Idk if it's coming from this location but my zip code is mapped to this one - in general just stop spamming w calls read more

My experience at the Marina LaserAway has been consistently warm, welcoming and accommodating with my treatments. I love the results.

I always have a great experience here. I have been getting different treatments for years and couldn't be happier. Nurses are always knowledgeable and staff is friendly. read more

LaserWay is a sales-oriented company that disregards professionalism and fundamental ethical principles. LaserWay referred me to Ally to finance a thermage and clear & brilliant treatments. I had one thermage treatment and one clear & brilliant treatment, resulting in an invoice of $4,726.72. I contacted Ally, and they could not specify what treatments we were charging me. I called LaserAway, and they informed me that they would contact Ally for a reimbursement. Instead of one clear and brilliant treatment, they charged me for six treatments. I contacted them via email and explained this to Mr. Brian Dickerson. He assured me that I didn't have to worry about the problem and that they would fix the charges with Ally. Today, I received a text message from Ally saying that I was late on the financing of $4,726.72. I contacted LaserWay again, and, at this time, I spoke with Chrystal, who guaranteed me that she was aware of the problem and would call me back in one hour. She never did. I called them again four hours later, and the person who answered the phone told me that Crystal had left and no one could help me. The sad part of this story is that I recently lost my 24-year-old son, and my grief therapist encouraged me to do some self-care work. I trusted LaserWay. Instead, I am stuck with a bill of services that I didn't receive. Stay away from LaserWay, these people are greedy, lack ethics and in a case like mine, there are no customer services to fix any issues. read more

LaserAway - Laser Hair Removal Near Me - San Francisco, California

TL; DR: I spent $3500 on Laser Hair Removal, and I'm still shaving weekly I had my first phone consult with Laser Away at the end of 2020 and signed up for their laser hair removal package -- 8 treatments (6 weeks apart) for a total of $3500. This included under-arms, bikini, and legs. Initially, I also purchased upper lip hair removal, but my hair was too light there and they let me know that laser wouldn't be effective. I wasn't able to get that refunded so I transferred that to Botox. If you're considering this treatment, make sure you do a consult in person before paying for a non-refundable service. I finished my 8 treatments in December 2021, and just over one month later I was back to shaving weekly. Not patchy, fully grown in. If you're thinking about laser hair removal with Laser Away, save your money and learn from my experience:  Laser Away doesn't give you all of the information upfront. Here's what I learned only after I signed the contract: -- They consider 70% hair reduction a success. I only found this out when, after 4 sessions, I had some concerns that my hair was still coming back fairly quickly. Had I known that 70% was their baseline, I wouldn't have purchased this service. It's marketed as laser hair removal -- not reduction -- right? -- Changes in your hormones can cause the hair to grow back. So if you ever plan on going on or off of birth control, or having a baby, or if you're close to menopause, it is likely that your hair will grow back. -- Most people respond best to 11 laser treatments vs. the 8 they sell you in the package. More on that below. It's so important to have all of this information upfront and if I had, I wouldn't have spent almost $4K on something that *might* work. Laser Away runs misleading advertising. Their ads say that results are permanent (screenshots below), and let's not forget the "Babe, ditch the razor" posters in the office that you'll see on your way to your treatment room. I've worked in advertising for 15 years -- all that this messaging is designed to do is to *not* make you question spending thousands of dollars for a non-refundable service. Laser Away has poor customer service. On Feb 25th this year, I walked into Laser Away on Union St. in San Francisco to speak with a manager to talk through different options on what could be done based on my poor results. They assured me that they want to make sure their patients are happy with results and said a customer service rep would be in touch. The next day, I was contacted by Brian Dickerson. He heard me out, offered to have me come in for an assessment, reiterated the terms of the contract, and mentioned that while the 8 treatments can work well for some, *most* people respond best to 11 treatments. Again, I wish that I had this information upfront. (Use this as a negotiating tactic with your Laser Away sales rep if you're still working through a package and have them include 11 for what you would normally pay for 8. That is, if you're still even considering LHR at this point.) I also brought up my concerns around Laser Away's advertising and Brian said he didn't feel it was false advertising because you ultimately sign the contract saying results are not guaranteed.  Brian tried to upsell me the 3 additional treatments, though I was clear that I just spent $400+ per session with poor results and wouldn't be spending any more money with Laser Away. He said that he would have the SF location reach out to me to schedule the assessment but I have not heard from anyone to this day. This has been an incredibly upsetting situation and I wish that I had this information before I spent thousands with Laser Away. Remember: Results are *not permanent* and the service is *non refundable*. Save your money. read more

LaserAway - Laser Hair Removal Near Me - San Francisco, California

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I had a recent appointment with Lydia in the Marina (SF) for hair removal where I was greeted with warmth and comfort. I shared I hadn't used lasers as a form of hair removal but was curious to see how it would go. The procedure itself was quick and painless. Have already sent recommendations out to friends! read more

So, have been going for a touchup as well as starting on another area over the last year. I can simply say I will go elsewhere for laser hair removal in the future. Did they get new machines that are weaker? Do the techs not write notes of what frequency they used? Do they just kinda not care? And don't get me started on using ally as the financing institution. They are sneaky af in layering on interest fees where you don't receive an email but have to call. Eff that, I'm done. read more

They will keep all your money, they make you pay upfront and then for any reason you don't want to use their services they keep your money. Stay away! read more

Angela, my Patient Care Coordinator (PCC) was super helpful, patient, proactive, and just a joy to work with!

Not a happy customer: 1) Laser hair removal did not work with my daughter's facial hair after several sessions over two years. She is supposed to be the ideal candidate with light skin and dark hair. I am very disappointed not to see results after paying all that money. 2) I wish someone warned me about the third party creditor LaserAway works with, Universal Account Servicing, who has predatory practices. They send you bills with amounts purposefully lower than what you should pay, and then jump on the opportunity to charge 24% interest. You will have to set up your autopay higher than the amount that they give you on the phone to avoid ridiculous interest. And, once you underpay, even by $1, they have the right to charge interest over the full amount. I set up my autopay higher than what showed as "minimum payment" on their bill, and thought I was all good; but still ended up paying more than $800 in interest, when my bank failed with auto pay one time, and it was two days late. 3) And yes, getting an appointment for a date/time that works for you can be challenging. read more

Echoing some of the reviewers who have had issues with scheduling appointments. I purchased a package for IPL. It seems that every time I have an appointment scheduled, it gets canceled right before because they don't have a nurse available to perform IPL. For example, I was scheduled for an appointment at 4PM today. I got a phone call at 3PM (1 hour before the appointment) saying that there was a scheduling error and they have to cancel the appointment. I understand that mistakes happen occasionally, but this is the 4th or 5th time that this has happened. The last time that this happened, I called my sales rep and she reassured me that it would never happen again. I will be calling her today to ask for a refund for my remaining sessions. It's simply not worth it to me. read more

I am absolutely delighted with my experience at LaserAway so far. Brandon was incredibly helpful in answering all of my questions about the various facials, tattoo, and hair removal services. Brendy was also wonderful - super quick and ensured I was as comfortable as possible during my hair and tattoo removal sessions. I can't speak highly enough about this location! read more

Great service! The girls there are always so nice and helpful. Nurse Evelyn is great and Antonia was super helpful when I needed to reschedule! read more

I had an awful experience with their service. They rescheduled me five times on the same day, making me travel between different locations. Eventually, they canceled on me while at the doorstep without an apology. The thermage I got doesn't show any effects yet, and the xeomin botox they included in the package hasn't worked even after two weeks. It's more frustrating that they flood u with their persistent marketing calls and emails, then dismiss problems when u share em by saying it's not their department. Overall, both the service and the products they offer are quite disheartening. Update: they contact you to convince you that YOUR experience and review is wrong read more

The sales rep asked me to give me social, to do a "soft pull" on credit to quote me how much the plan will cost me monthly IF I chose to go ahead with it. Next thing I know is there is a HARD pull on my social. Not only that, I receive a credit card on my mail from Alphaeon credit. What the hell. I explicitly asked I don't want to have any hard pulls, they confirmed with me it won't be. I can't believe how companies like laseraway can get away with such practices. Never trust sales rep! They literally say anything to get you to purchase. Dishonest! read more

Always professional, on time, and informative, the wonderful ladies at LaserAway keep me coming back. The Union Street location is immaculate and sophisticated. They continually give me confidence in them to expand my treatment regime. Very happy repeat client! read more

Amazing staff, clean location inside and surrounding outside area. Great communication, staff are very knowledgeable on services and individual needs. I'm very happy for this to be my new location to continue my services away from home while I'm in San Francisco for the next few months. Special shout out to my laser technician Evelyn and Alyssa, Mollie, Amber fantastic dream team Thanks ladies read more

Polina was perfect professional timely kind detail oriented and thorough hjhgkkkkjgggg

Love LaserAway! This location is the best! All the girls are so friendly, super personal-able, and extremely knowledgeable! I've been getting laser hair removal treatments and seen a couple different girls, each one is great. I'm seeing great results so far and only in my 4th treatment. Can't recommend this place and location enough! Come here if you're interested in hair removal! They also have great packages on Botox as well! read more

I had a fairly good experience with LaserAway. I purchased a 8 session pack for lower legs, bikini, and armpits -- I just finished my last session and there has definitely been a decrease in hair growth and thickness. All of the aestheticians have been fast, friendly, and professional. Scheduling is always a bit packed at the Union location, so a last minute switch can result in a week + out in service. But they have many other locations that can accommodate. My main issue was that LW policy requires patients to come in every 4-6 weeks regardless of hair growth speed. After my 5th session, I noticed that my hair does not grow nearly that fast and was basically wasting every other session. (I barely had any hair to shave pre-session and laser treatment felt wasted). I understand its difficult to customize the service to every individual and the majority of clients fall into the 4-6 week growth period. However for $3300 on the service, I would have expected a more customized treatment plan including evaluating & making sure each session was actually effective. read more