The visit with Dr. Walton was pleasant and very short. We just get straight to the point with no…read morefrills. Instructions were given, was prescribed a few things, shot was given and then asked for a follow up. Was out the consultation room in less than 10 minutes. What I didn't have a good experience with is the company's practice and lack of professionalism when it comes to billing and insurance / credit card retention. I gave them my insurance information 5x and they still did not keep my in-network insurance on file until I asked them to charge my $40 copay the afternoon of my visit after I realized that there's definitely a copay for that visit. I called 4x before someone answered. During the call to pay my copay, it turns out the front desk person I met did not put my information in despite saying she did. What she did keep was my credit card information that they refuse to delete despite me never signing any form to justify it. This practice will try to make you sign a form that forces you to keep a payment card on file, have it charged without notification when there is a bill and forgo your right to dispute the charge if there's a discrepancy in billing. I shared the image of the form below. The front desk personnel will also hound you if you don't put your personal address and ssn on the forms. I gave them my address but the fd still refused to acknowledged that I wrote it down. I generally have payment cards stored for copayments at other practices. However, I have never had practice (or worked at a practice) that has these terms and conditions. It feels almost predatory and extremely insensitive. I understand when bills are due they are due. However, not saving my insurance information when I gave it multiple times, refusing to acknowledge I had filled the health forms online and even written down my address. Is just terrible practice as someone who also works in the medical field. I even emailed the team and offered them to submit the insurance claim myself just to ensure that it does get billed to them first. I even asked for a patient ledger once it's done cause I need to know my claim gets billed correctly. Furthermore, they do store you whole card information on their computer system and not an secure off-site institution as they claim, cause the FD on the phone confirming my copay was able to repeat the card number from front to back. Trust me this is not standard practice at medical offices or even businesses. At most the only card info a business would have is the last 4 digits of the card and it's expiration. Not the whole card's information I did not sign anything (their green agreement policy) that authorizes them to charge my card without my consent or say so cause I am not tardy on bills. (If I was why would I called 3 hours later to pay my copay immediately) But treating every new or existing patient like they are out for free service gives the impression that it's money first before your health by a long-shot. Most practices I've been to are not like this The whole fiasco about not wanting to save my insurance so they bill me directly instead cemented my experience at this practice. The doctor may be nice but the billing system and practice is definitely flawed. It's almost like they operate more like a beauty spa/ clinic than an actual medical facility for people with skin conditions. The administrative staff seem unwilling to actually do their role besides pushing you to fill out the green agreement form (pictured below), give card information and your address to ensure they can bill you instead and then send you to collections. Everything but sending the claim to insurance it seems. Definitely won't be back and will follow up to ensure they do send my claims, and would not recommend this practice to any patient needing care without the administrative stress.

I saw Dr Morss-Walton recently for Botox and an acne consultation. She was incredibly knowledgeable…read moreand thorough. She listened closely and I truly felt like she cared about my concerns. I've gone to my fair share of dermatologists and Med Spas and this was the best experience by far. The botox looks great, very natural and exactly what I asked for. I'll definitely be coming back and I know if I have any medical skin issues Dr Morss-Walton has me covered. The Union Square office is beautifully decorated and I found the front desk folks to be attentive and easy to work with. Can't wait for my next appointment!

This was my first time at this location. The awesome staff and extra icing made this tattoo removal…read moreappointment a solid experience. Thank you! I look forward to completing my treatments here. The location is easy to get to as well. Highly recommend.

It's been a great experience so far starting from consultation to booking appointments to actually…read morehaving gone through couple of the sessions. I felt no pressure from during consultation and both Cody and Sam have been great to interact with explaining the process, pros/cons, etc. Sam has been amazing during the laser process and always made sure I'm feeling comfortable and ease (Not sure why another reviewer went out to say things but at least from my experience it's hard to imagine). Very clean place and would recommend them if you are looking to get a tattoo removed. Will add more to this once I see more and more progress.

Every visit to City Laser SF feels like coming back to a place that truly knows and cares about…read moreyou. The front‑desk team always greets me by name, and there's a warmth and professionalism that sets the tone right away. Rena is the reason I keep coming back. She takes her time, explains everything clearly, and never tries to sell you on anything you don't need. Her approach is natural and grounded, and she creates an environment where you feel completely at ease. With a wide range of products, services and fair pricing, it's easy to find exactly what fits your needs. I always leave feeling taken care of and I book my next appointment before I walk out the door. I recommend City Laser SF wholeheartedly, especially Rena.

I got 3 sessions of regular microneedling done back in 2024. After researching a few different…read moremedispas, I chose City Laser because of the combination of RN staff as well as pricing (middle of the range). A package of 3 sessions cost $1350 - each session would normally be priced at $500, so $10% off with the package. As a previous reviewer wrote and what prompted me to add my own review, the whole session was haphazard. I am a microneedling veteran for over 5 years, and have been home-needling + one session at a dermatologist to address some old atrophic acne scars. I thought continuing professional treatments would be the key to seeing more improvements. Wild occurrences with Rena the owner include: being asked to put on my own numbing cream with no real instructions even after asking specific questions, no verbal explanation of what was being done or when we were starting, microneedling over my neck which I specifically said was NOT a focus area and thus did not put numbering cream on (ouch!), a total of less than 5 min of microneedling without changing depths over more severe scarring areas, and forgetting every time that I did not want blood drawn for PRP. Most of the appointment, which never lasted more than 30 min total including numbing cream self application and waiting for it to kick in, was Rena bragging about her kid and other clients who supposedly come to her exclusively (including calling out specifically trans and minorities like this was a collector's display case). I was seriously flabbergasted at what I was experiencing and wanted to finish my 3 sessions ASAP. Have seen no visible improvement after 2 years. Some of the mask and facial cream freebies were nice, but unfortunately not worth $1350! Highly recommend shelling out a bit more to go to a licensed dermatologist.

Karime rocks. Great artist. Super fun to shoot the breeze and get a knee tattoo. I appreciate them…read morebeing able to work me in. Shop can be pretty easy to walk right by. So be aware is a blueish color (sorry I'm colorblind) and the door may be closed. So you may have to ring the door bell or knock.

If I could give higher than 5 stars I 100% would! I've gotten several tattoos at this shop from a…read morefew different artists, and the vibes are always super high!! Very comfy and cute- highly recommend this shop for those looking for a safe space especially for LGBTQ+ folks or those who are very nervous. Even though I am covered in ink, the artists ALWAYS take their time telling you exactly what is going on and ask you how you're doing throughout. Thank you to Lo for my most recent work (photos attached), and to Maggie and BeeBee for my past work! Will 10000000% be coming back for more!!

Going, going, gone. I've been coming to this place over the span of a couple years to remove my…read moretattoo and I had my last session today. Rosalind did such a great job, taking consideration for my skin tone and safe and effective removal. The price was very affordable and I've always been seen promptly. I would highly recommend coming here for your services.

Affordable and quick tattoo removal You do have a small…read morewindow o get on the schedule for the month but the with the rates they offer I really don't mind

I had my eyebrows done years ago somewhere else, and while they were okay, I never imagined they…read morecould look this good. I am absolutely blown away by the incredible job Tiffani at Beauty Lab did! I should have posted after my first appointment in Feb 2026 -- from the moment I walked in, she took such great care to make sure I was comfortable. She walked me through the entire process step by step, answered all my questions, and made me feel completely at ease. You can tell she genuinely cares about her clients and her craft. She is truly an artist--her attention to detail and precision are unmatched. I just had my 6-week touch-up, and I couldn't be happier with the results. My brows look natural, beautifully shaped, and better than I ever thought possible. I wholeheartedly recommend Tiffani at Beauty Lab --do yourself a favor and book with her. She's absolutely wonderful!

Tiffani did an incredible job on my mom's eyebrows! From the very beginning, she was so flexible…read moreand accommodating with scheduling--she worked around my mom's many medical appointments without hesitation, which we truly appreciated. During the sessions, Tiffani was extremely gentle and patient. She checked in often to make sure my mom was comfortable and not in any pain. You could tell she genuinely cared and wanted my mom to have a great experience. The results were beautiful. Everywhere we went, my mom received so many compliments on her eyebrows. She felt confident and was absolutely thrilled with how they turned out. We're so grateful to Tiffani for her professionalism, warmth, and amazing work! Highly recommend her if you're looking for someone skilled, kind, and thoughtful. Thank you, Tiffani!

Went in to get some stretch marks touched up. Valerie did a great job at explaining how the…read moreprocedure would go and setting expectations. The procedure itself was very quick and painless. For maintenance, the first night after I couldn't shower so I slept on the couch, otherwise it's just keeping the area moisturized and not scratching. After getting two appointments about two months apart, my marks are looking much better!

Had to get my face tattoo removed but didn't want to wait a year for the laser removal process, she…read morewas able to fade my tattoo completely in just 2 sessions ! Would recommend to anybody looking to remove small tattoos.

I love the Staff here! They are always helpful and accommodating. Whenever i reach out to…read moreGabriella, she gets me right in. And the nurse Emily is so personable, she totally understands exactly what im asking. Walter has been another great contact here....he goes back and forth between the Castro location.

tl;dr keep meticulous records of your appointments and call ahead to confirm…read more Doesn't matter the location (I've tried Union Square, the Castro, and the Marina) - this business will make mistakes and your pocketbook and results will suffer. 60% of my interactions with LaserAway are incorrect: Scheduling mistakes, over-counting how many sessions I've had and trying to charge me for new packages, and not doing a thorough job at appointments. I've learned to call ahead to confirm my appointments a) are still on the calendar and b) include the full treatments I've purchased. The last straw for me today was when I called to confirm my upcoming appointment and they told me I had run out of sessions for certain parts of my body. That didn't seem right, so I went into my doc where I keep a record of all treatments, and sure enough, I still had one left. When I asked them to triple check, THEY FOUND THE SAME. After this final appointment I am changing providers. I've spent thousands of dollars and I've had enough of the errors and fleecing.

I wrote a review in November and I said I would give them 10 stars. I think now it's bumped up to…read more20 stars. Everyone there is so amazing. I met three people on the desk that I haven't met before Zoe, Zara and Paola - they were kind, friendly and super efficient Again, I had my appointment with Nicole and she continues to amaze me. She's gentle, kind and so precise in the placement of the injections. I love her!!! Thank you, Laser Away for hiring such high-quality wonderful people.

The good - I've been a loyal customer for almost a year and…read morehalf ONLY because their prices are very competitive. The recent nurse I saw, Callan, was very professional and nice given my frustrations. The bad - They're constantly changing the clinician you request without any communication. This was the third time this has happened. Despite the notes they have in your profile, they don't care. I was booked with Evelin and suddenly changed to Callan (who was great BTW) but there was zero communication about this when I checked in or even prior to me coming in. I even asked the front desk how long it would take because it was already running 30 mins past my appt slot and still no notice of a different clinician. When I voiced my concerns with the front desk, I received immediate attitude from both of them especially the shorter (maybe Indian or Middle Eastern) front desk girl. She had the nerve to argue with me saying I never had an appt with Evelin when indeed I did. It wasn't for Botox but for fillers a while ago. Regardless, if I'm comfortable with a certain nurse, you don't need to question or argue with me on what services I had done. There was no apology. Just straight up defensive attitude. It's no wonder there's such a high turnover of nurses at Laseraway. They seem to cater to those who have Laser appts or of a certain Marina look (mainly white ladies). I will spend the extra money elsewhere and save myself the headache and rude customer service.

I loved the PiQo4 laser facial, it helped so much with my pores and hyperpigmentation around my…read moremouth and near my eyes. After the facial my skin felt tight immediately and shiny. Totally recommend! Dr.Ngo is great and straightforward, very informative and would recommend anyone to come here and get any of their services here

This has been a great experience! 50 lbs down in 7 months and I've enjoyed every aspect of working…read morewith this office, especially the flexibility with dosing. Keeping the dose low and working on diet are exercise was a successful approach for me.