I was very excited to have a place like La Mesa Miami open up nearby. Because it is close to home and a festive environment, I admit, I have tried it a few times and brought along family and friends to share in this Westchester novelty. The first time went the food was excellent. I even gave it a good review. The masitas de puerco and the croquettes were outstanding. Unfortunately, from the start, the service was not very good. In fact, quite terrible. In the beginning, we attributed the lack of good service to the new opening and the new staff. But come on, Our waitress didn't know what a Margarita was. Then she told they had run out of the mix.... huh? How do run out of Margarita mix at 7:30 pm on a Friday night in Westchester? Mind you, the restaurant is located just blocks away from not one, but two large supermarket chains.
Anyway, giving them the benefit of doubt, we have tried going back a few times and had genuinely hope for some change, but the service has not improved at all.
The second time we were there the host was extremely rude to me and our party. We were so upset, that the entire party of 6 chose to leave. Despite the fact that I had spoken to a manager the day before and was assured that we would be accommodated, the man in the front was rude and unwilling to work with us. He handled the situation poorly, unprofessional with little consideration to the 6 potentially future guests. I gave him the name of the person we spoke to and he barked at us and said, "Sorry, but that person was not working that day. That he was the one in charge." At that point, he may as well have been beating on his chest. As a result, along with several other patrons not in our party took their business elsewhere. That night, my guests chose never to go back to the restaurant.
Three strikes and you are out! Any way, we tried one more... [What can I tell you, It's close home].
The service was still just as bad, now to add, the food has taken a deep dip for the worst. I honestly don't know if Chef Zerquera was there, Tuesday, Dec. 3rd for dinner. I'd be really surprised if he was. My family and I decided to give the restaurant one last shot to celebrate my husbands birthday. As mentioned, it's close to home. It is a chic and festive spot. It is decorated very nice and the music is good. It was a Tuesday night and the place was relatively empty when we arrived. Our reservation was at 8:15. The restaurant later filled for a larger group which was seated right next to our table. It appeared that there were only two servers and one bartender. Two "disinterested" servers tended to the entire restaurant. Needless to say, our table and our party was overlooked and neglected. The staff appeared to be lost and distracted. We watched them huddle to chitchat in the corner and had to remind them of the delay in our order. Our drinks took forever... We saw drinks from the bar being returned because they were not up to par. Our food was cold when it was finally brought to our table and the exclusive masitas de puerco were hard, salty and over cooked. Not even the rice was good. The rice was not thoroughly cooked. We were literally bitting into hard pieces of rice. To top off the evening, they didn't bring out the freakin birthday cake for my husband. Honestly, it the whole experience was so bad that we just wanted to get out. We gladly left our leftovers behind and preferred for them to be tossed. I don't like to write bad reviews, but our experience has been consistently disappointing.
The place is cute. Great decorations and picture opts to be had. Which we had no desire to even take, and I love pics! It's a good local place to sit at the bar and listen to live music, but I can't say that I would recommend it for anything other than that. Chef Frankie Zerquera, please work hard to improve the customer service of your staff! read more