I live in Manor and originally when they opened the Laundromat, I appreciated the convenience of proximity. The prices weren't convenient but I figured it would work because of the gas I'd save. Time past and they hired and let go of different employees; till this current one (she's lasted the longest). After going a couple of times to wash (while this attendant was there), I quickly decided that this would be a place to go to unless I really needed to. Yes, I'll admit it was simply because of the way this business was run. I understand that everyone has bad days but this lady can be very unprofessional and I'm sure there's been a couple of people who have complained. Example: They recently started a no refund policy on the washers (nothing about dryers). If something is wrong with THEIR washers (and dryers, I'm now led to believe) and you pay because the attendant didn't put an out of order note on it (because she's too busy tending to her customers, that come to get their palms read as well as tarot work done), your out of luck! They won't refund but at least they should credit. Many times when the dollar exchange machine didn't work you couldn't find her to exchange the money for you, because she was busy in the back of the room (where the curtain is) with a client, reading tarot cards and burning incense. You literally had to wait like 40 minutes to an hour just to exchange your money. If you interrupted her in the middle of it, she would get mad. The machine is now fixed but it took them very long for it to be fixed. I get it, you have to run a business but if your at fault; a simple credit should be made. I unfortunately paid for a dryer (1.50$ for 30 minutes) and come to find out it reeked of gas and was turning very slowly when I turned it on. I didn't want to take the chance because it could be a fire hazard with the lint and all so I asked the attendant why it smelled so strong like gas and she said something about it running out of gas and that, that's what happens when it needs more. I let her know it could be a fire hazard and if she could just credit me on a different dryer; since I paid and that dryer was obviously running slower and should not be used until refilled with whatever it needed. She responded quickly with a "no, because it wasn't her fault". I know it's not her fault the dryer smelled/worked like that but I had still paid and now had to pay twice because of something with THEIR machine. Now I know 1.50$ is not much but take 1.50$ from me, the next guy and the next guy etc. That's not including the washers, you see where this is going. I will not be returning and although my business will not affect them I think people should at least know how this business is being run. It's wrong. I also think if she wants to run her side business it should be done on her own time, not while she's on the clock and should be tending to her job. It not only affects the customer service reputation but it affects the cleanliness of it as well. She stays stuck in the snack store room area and this can be the result. I wasn't able to take a picture of the overflowing trash can because I took the pictures after she removed it. Right before I left she locked up the snack store area and took off through the back room. She had enough time to clean the lobby area but was stuck in the snack room on her phone and then left. read more