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    LA Chicken Shack

    3.6 (9 reviews)
    Open 7:00 am - 7:00 pm

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    Chick-fil-A

    Chick-fil-A

    2.1
    (37 reviews)
    1.9 mi

    I'm not sure what occurred recently but I've notice a significant decline in customer service. I…read morehope the owner or management helps improve with proper training for their employees. I miss seeing the event coordinator, she was always so sweet and attentive, hope she is still there and we have just come in when she not in. *picture shows last visit order, wasn't as hot as normal and had me wondering if there was a pickle shortage.

    My family and I recently visited this Chick-fil-A for breakfast, and it was the worst experience I…read morehave ever had at any Chick-fil-A. It's especially disappointing because this is my hometown location and the only one in our area. We stood in line for about 15 minutes because the cashier appeared to be having trouble with the register. We were patient and understood that everyone has to learn, but by the time it was our turn, breakfast had ended by one minute. We asked if we could still order breakfast, and we were told yes. As we continued ordering, I overheard what seemed to be a manager say, "If they want their breakfast food, they have to order it now," instead of speaking directly to us. We then had to separate and pay for our breakfast order before finishing the rest of our meal.After being told our three breakfast bowls could be made, we were then informed they actually couldn't. We were offered substitutions we didn't want, so we requested a refund and ordered from the lunch menu instead. Throughout the interaction, the cashier seemed visibly frustrated, repeatedly sighing and acting as though we were an inconvenience. I work in fast food myself, so I understand stressful situations happen. However, customer service means remaining professional and treating guests with respect. We were patient the entire time, yet left feeling frustrated, dismissed, and disappointed. After this experience, I would rather drive 45 minutes to the Chick-fil-A in College Station than return to this location.

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    LA Chicken Shack - hotdogs - Updated August 2026

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