I discovered Parfums de France /PerfumedeFrance.com in early 2025 and I have placed several orders…read morefor their decants in the past year. They are fantastic on shipping times and they carry authentic niche perfumes that may be difficult to find elsewhere. I've also noted that they usually have things in stock, even when other places don't: case in point Loumari's Porthole, which I will discuss later. First, I want to discuss their customer service. I placed my first order with four decants; one was a 5ml of Valaya Exclusif, the rest were 2mls. However, when they arrived, I didn't notice that they were all 2mls. It took months before I started cataloging my perfumes on a spreadsheet, and only then did I realize that I had been sent a 2m instead of a 5ml. I emailed PdF explaining what had happened including pictures of my order and what the sent. I asked if they could send me a bottle with the additional 3 mls that I was missing. Instead, they apologized and said they would send an additional 5ml, rather than the missing 3ml; meaning I ended up with 7 mls instead of my original order of 5 mls. This interaction made me appreciate and respect the company because they own up to their mistakes and take care of their customers. One of my next orders included a decant of Vanilla Powder Extrait. However, when it arrived, the printed label just said Vanilla Powder. I had previously ordered Vanilla Powder EDP, but it was also just labeled Vanilla Powder. So, I was unsure if I had been sent a second EDP in this order, or whether I was sent the Extrait I had actually ordered. I emailed customer service and they confirmed that I had been sent the Extrait even though the label didn't specify. So, I manually wrote Extrait on the label to prevent confusion with my other EDP sample. Their labels are literally my only gripe. I wish that they included more than just the perfume name--eg. Including Extrait/EDP/EDT would prevent confusion; having the brand, the decant size, and the date of the decant would also be great. But these are all things I can 'fix' manually by just writing them on the label. I've also had to manually write over some of the perfume names because they fade on the newer white labels. The old clear labels haven't fade. I manually written over them and then taped over that to seal them. After the above orders, I read that they have FREE brand samples, separate from their in-house hand decants, which cost $. So, I emailed them asking about the free samples, and about a promo code I had received from their marketing email. They didn't respond right away, which is very unlike them, so I emailed again the following week. I received a response apologizing as they had been very busy (I believe it was Valentines orders), and they explained that some brands don't allow higher discount codes, but they provided some other codes to try, and they provided their phone number and told me to text them directly when I place my full bottle order and they would add some free samples to my order. I had Loumari Porthole in my cart, but delayed ordering it because I wanted to make sure I didn't want to add anything else to my order before I placed it. Of course, when I went back to my cart to order it a week or so later, it was listed out of stock but available for pre-order. I checked several other websites, and no one had it in stock. This is something I've noticed about PdF, which other sellers don't do. They will tell you when something is unavailable (truly out of stock) vs currently not in stock but available for pre-order from their next shipment. AND they often have things in stock that others don't. Instead of preordering, I decided to check the website every now and again, and the day it came back in stock I ordered it with a 15% off code. I then text the number the customer service person gave me, and they replied immediately --even though it was Mother's Day weekend--and said would add some samples to it for me. WELL....I got my order today and along with with FB, and a 5ml decant I purchased to carry in my purse, it arrived with 7 free brand samples! These aren't just your normal run of the mill samples, they are expensive niche perfume samples (from the brands; not decants) including: Roja - Isola Snow (Parfum) Xerjoff - Torino24 (EDP) Vilhelm Parfumerie - Mango Skin (EDP) Fugazzi- Angel Dust (extrait) Matiere Premier - Vanilla Powder (Extrait) Matiere Premier - Crystal Saffron (Extrait) Essential Parfums - Bois Imperial (Extrait) Honestly, I couldn't be happier. I love this company. Yes there are other stores out there (Lucky Scent/Scent Bar; Twisted Lily; etc), but I adore Parfums de France above all others because of their customer service, attention to detail, glass (usually metal topped) spray decant bottles, non gouged prices, frequent discount codes AND FREE fast shipping (their order total for FREE shipping is lower than any of the other stores I mentioned). If you haven't tried them, please do!

Ordered a perfume. Never received any information about the order until i emailed them 4 days…read moreago(after promised delivery date). Received response 2 days after saying its shipped. 5 days after only shipping label created and nothing is shipped. Don't recommend. Shared post

This was easily one of the worst customer service experiences I've had at a Sephora…read more I came in around 12:30 PM to pick up an online order placed the day before. I told the greeter I was there for pickup and was directed to stand in a line of about 10 people. That alone defeats the entire purpose of ordering online. After I pushed back, she called for help. Another associate came over...only to tell me the exact same thing, to get in line. At that point, I said cancel the order and started to leave. As I'm walking out, she says "you can cancel the order" in a dismissive tone. So I walked back in and asked for the manager. Of course, the person giving the attitude was the manager, Blanca. Instead of resolving anything, she tells me she's busy helping another customer and can't grab my order. Then follows me to the door continuing to explain how busy the store is and that they've had "issues." None of that is the customer's problem. What's wild is that the store was full of associates, yet no one could take 30 seconds to retrieve a prepaid order. No ownership. No urgency. No accountability. I canceled my order with customer service immediately after and will not be returning to this location. If you actually want a seamless experience, go to Tysons Corner, One Loudoun, or Mosaic instead.

This location is always busy and not my go to but usually has products a closer location does not…read more This review is for the makeup artist Liv. I'm always a little nervous if a makeup artist can do make up for my skin tone but Liv didn't hesitate and jumped right in with her sparkling g personality. She asked for my photo inspiration and provided recommendation to best match the look I was going for. She is so knowledgeable and I can't wait to go back for a class. I highly recommend for anyone who is struggling for an artist to bring out their best.

My hubby brought me here as a surprise Christmas gift and I absolutely LOVED it!…read more Sherry greeted us when we walked in and we sat in one of the many stations, surrounded by dozens of natural scents. She walked us through the history of perfumery and the categories of scents. We were free to sniff at any and all of the scents as we desired. We were then off to create two perfumes that we wanted. The only limitation was our own imagination! I set my mind on a summer one (Spring day with fresh flowers and clean linen) and winter one (eating my favorite cookies near the Christmas tree). It was such a blast attempting to create these scents and smelling how the different scents would work with each other. Despite the tall order, I was able to concoct the exact perfumes in my mind's eye with Sherry's help. My hubby created a beachy evening one and a mulled wine one that smell amazing, too. This was such a unique, memorable experience and I especially loved the shared experience with my partner. I love perfume and have a few scents on rotation so it was really neat to learn more about the craft and create my own. I can't recommend this studio enough!

Me and my husband had an AMAZING time here. He wanted to do something different for a date and this…read morewas probably one of my favorite dates we had. It was super cool to learn about the oils and how scents work together. Creating a perfume which for the past few days I have been wearing nonstop and lasts long too! We will definitely return and I want to make more of what I made. Lucy was amazing and was so in tune with helping up make the right choices with our scents.

Checkout lines are always really long and the ventilation inside is poor. If you have trouble with…read moreallergies and asthma, you may want to really consider shopping at a different location. I was there to return a Nordstrom item and it took me well over 30+ minutes waiting in line. That was on a weekday afternoon too that wasn't during the holiday season. Can't say I love it. The rest of the store has ok selection of items. It has the lighting of Ross and the atmosphere too. Couldn't find anything I wanted to exchange my item with.

I haven't been to this location in years. Associates were found easily and friendly to help. I…read morewasn't sure why with all the women's and mens stuff, the ONLY mens item that was in the womens area was the cologne. The associates didn't understand that either, but not a big deal. They talked to into favorites and what was popular because I was purchasing a gift. Otherwise, very easy to find things and find associates to help.

Such a wonderful experience. Very safe and clean. Many great stores and perfect for the holidays,…read morebut also for all year round. Definitely a place to enjoy a great afternoon or evening. Definitely come hungry as there are many great food, ice-cream a

Reminds me of MacArthur Mall in Norfolk, VA. Good mix of retail, clothing/shoe shops, jewelry…read morestores, pop up carts/counters, and food places. My one critique as a visitor on a mission is the food spots are not centrally located like most malls. All in all, a safe / clean place to eat and shop with plenty of parking.

The perfumes smell great but customer service was terrible . My sister and I came in for her…read morebirthday and were not greeted , we let the store representatives know we were interested in purchasing a new fragrance, They chose to walk away and assist the people who entered after us . After we spoke to the second representative on the floor and telling her we were together she abruptly walked away and waited for the next customer . This is not a black people friendly establishment. Sad we have purchased from here before and for us to be ignored and treated like we were ghosts leaves a bad taste in our mouth. Only getting 2 because the products not bad just the customer service .

Beautiful perfumes, sold by knowledgeable and helpful staff…read more A bit expensive but the scents last and maintain their characteristics throughout the day.

I have visited this business twice in the past several months every time I'm there the staff is…read morevery helpful and knowledgeable. It is a small business, but they are great. They provide a ton of information. They don't mind answering all my many many questions. It's easy to find the location is fairly convenient and I usually park right in front of the store I have also ordered from this business online. The shipping was quick and efficient and I got it within a few days. Sign up for their emails, they provide. They send tons of deals and specials. The deals are great and many times the specials include in-house and online order The last e-mail was for a their chocolate bars and they gave an infused hot chocolate recipe, it was yummy . I'm a little disappointed. I haven't taken advantage of the email specials more. I look forward to going there again. Everyone should give it a try.

Can't get anyone to answer me. I get ignored when I try to email Jae and no one will return my…read morecalls. Product is good if you can get anyone to answer you.