Beauty World has been great for me through the years but I will have to check my product going forward. Opened a package of braiding hair and pieces had been completely cut out and the hair placed back in the bag. I will be returning to the store soon because I'm interested in seeing how this will be handled since I was in the middle of getting my hair done when we made this discovery. The first bundle was fine and then this. This has never happened before so I suspect someone returned it this way after taking what they needed out. UPDATE. Returned to the store to show them the picture of the package. I appreciate their replacing my purchase. THAT is great service in my eyes as I've been shopping here for my braiding hair for over a decade. Manager agreed they will check returns more thoroughly going forward. I give BW five stars for customer service. read more

Beauty World - Cosmetics & Beauty Supply Near Me - Herndon, Virginia

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Beauty World is so much fun. If you like to beauty products. I go to this location often and I always have a pretty great experience. It is often busy and hectic, but when you need help or if you have any questions... the staff will assist the best way that they can. They do not up sale or over sale. I like that because there is no pressure to buy this product over the next. So I always appreciate the time I have at this location, as it is always a pleasure to visit. They have a cool reward program too, which makes me choose this location over the others in the area. read more

Filled with beauty every product , oil or weave you can think of. Every-time I'm in here I have questions or need help finding something. I have to find someone to assist me thru don't have anyone walking around assisting people if they did it works be nice. When you check out it's just a high and bye so yes customer service is not good but they have a variety of products. read more

When I'm in need of hair products this is my go-to. They always have what I need and I always end up finding something new to try. They offer a rewards program. You give them your phone number and with each purchase you earn points which turn into money you can use toward your purchase. The staff is always pleasant and the products are reasonably priced. read more

A beauty supply store isn't supposed to look or feel like ULTA. It's supposed to be aisles upon aisles upon aisles of wigs, braiding hair, ethnic hair care products, costume jewelry, unheard of makeup brands and beauty tools, and Beauty World delivers exactly that + great customer service along with a loyalty program! I came in looking for a wig and left with the wig plus 2 additional ones and an entire shopping bag of other great finds that I was excited to get home and try! This store truly made me smile and I know I'll be back (because I earned a ton of loyalty points that I have to spend! ) read more

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Okay this place if nostalgic for me and reminds me of the beauty supply stores in Maryland. They aren't super chatty or cheery, they help you find what you need, and there is an area where you go to try the wigs on. The only thing missing is someone following you around the store... Lol although I caught him looking at me a couple times (side eye). I was able to purchase everything I came in to get: blow dryer softcap attachment, deep conditioning heat cap, xl reversable satin bonnet, hair clips, hair sheers, cuticle cutter, eyebrow razor, Aunt Jackie's products etc. This is why I'm giving them a 4 (more like a 3.5). They have a good selection but could use more natural product brands, crochet hair variety, and hair tools. I think given the size of the store they have a decent selection. They honestly don't have much competition in the area. In general this place will satisfy most of your needs. read more

Received a call from the store manager following my previous Yelp review. To clarify, I was informed that I have a $15 credit and that there is no minimum purchase necessary to redeem. Happy to see they read reviews and care about customer satisfaction. read more

Best manicure and pedicure I've ever had. I'll recommend everyone to pay them a visit. Lana is very polite, caring and experienced in what she does. Ask for her! read more

I love Beauty world , I've been going to this beauty supply store for many years. The staff is great, and very helpful and inviting. I've learned that as most asian ran beauty supply stores tends to Hoover over African American customers, the staff at Beauty world don't display that behavior with their customers. Not only are they respectful towards their customers, they actually allow you to return unwanted purchases as long as you have your receipt in the form that you paid , not a store credit like most other competitors in the area. This a a huge bonus for me! They play fair! They don't have all of the products of the bigger stores However they have most of the basics and you will be ok with the selection. I love the staff and will continue to support their establishment. Tomika read more

This is the closet hair store to me so I frequent here often. Thankfully, they now offer a frequent customer card. This is always my first stop when I am looking for weaves, braiding hair, wigs, shampoos/conditioners, or a satin pillow case. Some of the items sound basic, but if you are looking for a particular brand then I would give Beauty World a try. They have a little of everything and the prices are fair. read more

This place has a rude staff... They're very condescending and passive aggressive. I didn't get any help when looking for items... This is the neighborhood beauty supply store but I think I'll travel else where for my hair needs. Ill rate them one star only because I was doing a beauty supply makeup haul and found a nice and affordable setting powder half the price of the powders on amazon other than that I don't recommend this place at all. Stay Away! read more

I saw all the previous reviews and was pretty concerned about going into the store. I initially went in for crochet hair and asked the attendant and she was very helpful in pointing me to the right direction. As for the products in the store-- I was blown away. They have a huge selection of all types of weaves, cosmetic products, and hair supplies. I have not seen a line-up of that many natural hair brands side by side in a while since moving to Reston. I ended up getting my hair from somewhere else but was able to get my hair bonnet, edge gel, razors, oils, and dry shampoos for my next hairstyle. The ONLY thing you should be aware of is that you need to bring your own bags if you intend to buy in bulk because they charge 5 cents per plastic bag. I encourage anyone who is debating going to this store to try it and you will be pleasantly surprised. read more

Beauty World - Edge gel, bonnet, razor, edge brushes? Dry shampoo, tea tree oil. - Cosmetics & Beauty Supply Near Me - Herndon, Virginia

I'm very grateful for the way the owner resolved the issue that I had on Saturday. I returned to the store and was greeted with respect and an apology. Overall I love shopping at Beauty World Saturday was just one of those days. I highly recommend shopping at Beauty World. I also love that they are open on Sundays which is awesome. read more

The staff here is extremely rude and condescending. I will drive an hour to another real beauty supply than deal with them. Treated my friend and I with a lot of disrespect! read more

It's definitely sketchy but so are like 98% of other small business beauty supply stores. It's like their Thang! Lol. Seriously though, it's got wigs galore & prices range from the very cheap (synthetic hair) to the pricey (imported human hair). They're not nice or polite but they'll get you what you need. They have an interesting selection of hair products, makeup & jewelry nic nacs. The main reason this place is ok is because there are just no other alternatives in this area. read more

The staff is completely rude! Upon entering and walking around the store, the owners says "we are closed" In a rude tone!Meanwhile there were 5 other customers shopping! I preceded to leave and my friends continued to shop. My response was "the door is unlocked and other people are shopping". Too bad there aren't many black owned hair retail shops! The customer service was completely unacceptable! read more

Not sure what the fuss is about this place having bad service. They will help you if you ask and return policy is great (7 days for hair w receipt) so I was able to purchase several bundles and let my stylist decide. Everybody was very helpful and nice and even recognized my new hairstyle when I came back in to make another purchase. read more

Selling expired products. I wanted a spot closer than Sally Beauty but I regret it. I dodged a bullet. The packaging on one of the hair colors I bought today looked different than the ones I'm used to buying so I got curious and checked the batch codes for manufacture date. All but my toner were 5 years old! Unopened color has a 3 year shelf life! The toner was only 3 months old so they get 1 star for that. I'm sticking to authorized distributors from now on! Here's the site I used to check them: http://www.checkfresh.com/how-to-find-batch-number.html read more

Nothing fancy but since I often find myself in this area it is one of my go-to hair supply stores. They have a great mix of supplies for women with mixed or natural hair textures which is great! They carry my favorite coconut oil which is one of the reasons my hair has grown 12 inches so fast! Appears to be family owned but they do know their products pretty well and I notice they get in a lot of the new products coming out. read more

The staff is very rude and maybe a bit racist. I was followed around the store then accused of stealing a makeup product that I put back. After the product was found, I was offered no apology. Aside from that experience the selection is okay, but the prices are a bit marked up. If there was another local beauty supply store, I'd go there without hesitation. read more

I visited this place for the first time last Saturday and I was definitely overwhelmed. I couldn't find my hair type of color because the store isn't very organized. That being said, they did have great prices and selection. This isn't your top quality hair store, but there are definitely some bargains and good prices. I wouldn't recommend this store if you are new to hair but it's great for experienced people who know what they are doing. read more

The go to beauty supply store for urban hair care needs in this area. The prices are moderate to high. They have a vast section of all kinds of products including specialty products. They usually close at 8 on the weekdays. Overall it's great due to the wide selection of products. read more

Terrible customer service. We walked in 20 minutes before close knowing exactly what we were looking for. One of the associates told us they could help us if we needed anything since they were closing soon, a couple minutes later my sister asked to try on what she went there to buy and was told "no you can't because we are closing in five minutes" -- even though they had another customer still trying stuff on and shopping. read more

Stay away !!!! The worst customer service !! Very bad quality products plus they are very rude!! I got a hair piece a pony tail it was a final sale. But when I was buying the hair I clearly said in English that I need size 12" I don't know how I ended up getting long size 16" I am 4.5 feet height girl with short hair 16" long pony tail obviously too long for me. I told this to a sales lady who was helping me with sizing. In addition to that somehow the sales lady poked me in to my left eye with the hair package corner when she was getting a hair piece. It was very painful I closed my eye right away because pain was very sharp. She was very rude and kind of hurry me up. My left eye was red inside right after and still suffering redness and pain which I shouldn't have ignored and let go at that time. I went to the shop in a next day for exchange I explained to them there should have been some mistake or accident that I ended up getting a size 16". I asked for exchange for the size 12" the manager guy kept explaining no return no exchange policy. I told him that I was aware about the return policy. But this was a mistake I don't know who's mistake but they should have cameras and look at it but just for $7.00 I didn't feel it's worth to go into that. However I do think that they should go forward and check that camera when The salesperson injured my left eye I am suffering internal eye pain I will not ignore my injury. read more

Beauty World - Very rude customer service . Very low and bad quality hair wigs. Don't trow your money it's better to buy online Stay away !!! - Cosmetics & Beauty Supply Near Me - Herndon, Virginia

My mom has had a bad experience twice in a row now. She buys Remi hair and pays $150/packet. As soon as she washes it, it bunches up and matts at underneath at the back. So she went in to talk to staff after the 2nd time as they had recommended the hair as "very good high quality human hair" - and was told to buy better hair. Well - staff recommended at $150/packet with minimum two packets being bought each time ...not exactly a bargain deal and the expectation is that they might question the product and not the customer. Being the only local place is the only benefit they offer. And they know it. I do not recommend this place read more

I've gone to this beauty supply store a hand full of times and have never had a bad experience. They offer a pretty neat discount membership (free) that's easy to get points towards dollars off your total. Yes, their prices are $1-$2 more than you'd pay if you were to visit a beauty supply closer to dc, but they practically have everything you need (regarding ethnic hair) so I can't complain at all. It def beats ordering online and having to pay shipping, and waiting days to receive the order. Also, want to add, what sets them apart from many supply stores, they're the ONLY beauty supply store that even offer refunds ! read more

2 Stars are for having natural hair care products. I don't like how aloof and borderline racist the staff seems to be. If they have a problem with people of color, they should sell something else. They act as if they are doing me a favor. The wigs are so cheaply made, I can smell them from the door. I witnessed a woman being told she looked good in a wig though it was objectively not true. I went there because I didn't want to drive out to sallies but I'll just make the drive next time--if I'm not good enough, neither is my money. read more

It's standard for a beauty supply that caters to AA clientele. They have a variety of hair care, wigs, weaves, braiding hair, makeup, tools, and nail polish (which are not the best quality). However, I tend to shop Sally's and Ulta for nail polish. They are nice and the customer service is good (to date I have been here about five times). What's cool is that you can earn points toward future discounts with each purchase. read more

Great place! I'm upset I've driven passed it all these years. Has a wide selection of products especially for black hair and anything you could ever need for braids . read more

If I can write a review with negitive 100 stars. I certainly would. They are selling inferior products labeling them as brand-name. The customer service is atrocious from the cashier to the managers. They need to be shut down and anyone that is smart would never waste their money shopping in this establishment read more

They always have the products I need and the owners are helpful! Theh have a strong variety of stock for natural and relaxed hair.

The closest beauty supply store near me and have the things I need and want. They do offer a point based rewards program that can give you discounts off your total once you have nothing points. Once I received $14+ off my total! Never had a problem here. read more

I always go here and the staff at one time were a little unapproachable and unknowledgeable. But of late and recent years!, yes years I've been in the area a while. They are very nice people, helpful too. They seem to always have the supplies I need. Only wish they had more than one location. But this works. Wish them the best like most business owner things can get challenging so you catch someone on an off day because they have things on there mind. Not sure what any of this has to do with the fact that this is good for our community, they're diverse and supply the need of various if not all ethnicities. God Bless Joyce H read more

I like this store allot . i always find what i need and the customer service are very nice and helpful , i strongly recommend them .

Great store, great staff. I have been going there for years and can't think of anything negative. They have a lot of products on their shelves and have everything you would expect in a regular beauty supply store. I only gave this review a 4 star because some of their products are a bit more pricey. Other than that, I would recommend them. read more

I have always had good shopping experiences at beauty world until last weekend. When dressed in my professional attire, I get the utmost respect at beauty world. Things shifted last weekend when dressed in casual clothes. Last weekend while at the counter making a purchase, a female employee (possibly an owner) came and pried 2 items from my 3 year old daughter's hand implying that we were stealing. While this store has a wide selection of products for colored people, it appears that they stereotype. For the record, I will not shop there again because stereotyping is a form of discrimination. read more

I was having a major hair emergency. I was in the middle of wash day at my partner's house but I had just been informed we had a formal event to be at in 3 hours- not enough time to do my usual crochet style OR beat my hair into submission so I needed a wig. I liked the product selection, lots of natural hair products and specialty products at okay prices but I was there for a wig. I didn't want to buy a Human Hair wig ($199-499 and all REMY) so I looked at synthetic lace fronts. They were PRICEY. They were much more ($69-199) than I would have paid for at home back in NYC or online ($39-99). After a while, the female owner got pissed that I wasn't looking pleased at the pitiful selection (No Outre, lots of Manhattan Style and other brands I had never heard of before, lots of the same looks) and she snapped at my boyfriend "You can buy but you can't touch". I said aren't you supposed to be yelling that to my black behind and not the white guy whose paying, clapped back and walked out. Oh well. read more