They do an amazing job! I have used them twice for my bath towels. Prices were reasonable and the woman who waited on me (an owner I believe) was very nice and personable. I will be going back there today to have more towels monogrammed. Their quality is excellent as well. I was very impressed. read more

Lee at L & M Monogramming is an artist when it comes to the monogramming process. She helped me with expert creative advice for the design of my company logo and shirts. She cares about the B2B relationship and about the Human 2 Human relationship. Much respect to her and the company ‼ read more

I had a wonderful experience here. Lee was very helpful and informative patiently and thoroughly explaining about where was best to do the monogram I wanted. I just picked up my bag and it looks awesome! She did a great job and I am really happy with my experience here. We chatted a bit when I was picking it up too and I really enjoyed it. I would come back again. read more

I was in this business yesterday when a woman came in with a backpack that was expensive and they recommended it not be sewn due to not being able to see the back of fabric and a needle wouldn't cleanly go through the material. The lady answered a long list of agitated questions from the customer who was mad because they suggested it may damage the bag. She literally caused a scene in front of people and then left threatening to leave a bad review. I got on here just to see and looks like she did. Honestly I have done business here for 20 years and they are excellent in taking outside merchandise and customizing it. Unfortunately some people won't take advice and try to pressure their way into the company taking risks and being financially responsible for those. I've never had a single item late or not done right. They do text when complete due to having large volume work going out the door in quick turn arounds. They treat the work serious I'm not sure what more you could ask for. They will always have my business. read more

The owner is the biggest b**** I've ever encountered in a retail store. I called to ask when my order would be ready (which is a normal question) since it'd been 2 weeks since I placed the order and I was in the area. She yelled at me and told me she had no idea when it'd be done and then hung up on me. She then called me back pretending to apologize and told me she had called me to tell me it was ready the week prior (she never did such a thing). Please don't support such a horrible business owner. read more

You know that business that has been around for a long time, and at one point in time was the only business in the city that provided this service so you just had to deal with it. Welp, this is that business! I chose L&M because of the years of servitude with the Charlotte community. I needed a large order fast, and what other company would I take it to except one where customers have trusted them for years. I was HIGHLY mistaken! The lady is very rude. Literally from the very moment we spoke on the phone she was rude. Another customer walked in the door and was inquiring about a something. She spoke rudely to that lady, and when she left started talking smack, "I'm not doing all that work for $7.00, it's just not worth my time". I decided to just deal with it, because they're "the best". And I can see that rude is just apart of her DNA. Well after 2 days of being yelled at, completely bending over backwards to accommodate any and all requests, she let's me know they can not monogram my shirts. She yells at me on the phone, until I had to literally yell extra loud just to get her to listen. When I went and picked up my shirts, I INSISTED she charge me. I under no circumstances wanted her to think I was trying to get anything for free. She refused to take my money. Once again, I tried to pay her, at least for her time (which was none by the way). She still refused. The day you want to be treated like you know what, and have some lady look down on you, as if you're a peasant, then head on over to L&M Monogramming. She won't disappoint! read more

Great place for your monogramming needs or gifts for people that you just don't know that well! Tons of variety with imported China-made cute items for your monogramming needs. Quick turn around, lots of options on fonts/colors/patterns. They will monogram items that you bring in (not purchased from them) as well so no need to settle on their quality (which is not great on some items)! read more

L & M Monogramming - $30 including monogram - hooray for new beach bags! - Sewing & Alterations Near Me - Charlotte, North Carolina

My first visit and purchase at L&M Monogramming today! I came her via a friend's recommendation, shopping for a personalized new baby gift. The shop isn't very big, but they have it packed to the brim with items. Normally, I would call the store cluttered, but the quality of everything is so nice, I'll don it "creative use of space" Lots of baby items to choose from: clothes, stuffed animals, luvies, bibs, etc. I ended up going with a tiger bear luvie by Gund. It's was $30, which was a steep... but it was a reliable and durable brand and the monogramming/personalization was included in the price! I also compulsively bought a beach bag for myself. Huge, unique pattern, nice material and only $30. I love it. The staff here weren't beaming with hospitality, but they were kind enough and definitely knew what they were doing. Very professional. I was in a bind with my gift purchase because I needed it by the weekend. Embroiderer told me they were back up for several days, but when I told her I needed it ASAP, she finished it by that afternoon without a rush fee. Awesome! Would probably give L&M five stars if store was larger and more spread out AND/OR prices were a little lower. But meanwhile a solid four stars for quality. read more

L & M Monogramming - $30 - Sewing & Alterations Near Me - Charlotte, North Carolina

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I am extremely satisfied with L & M Monogramming. My God Son's baptism was scheduled for 12/28 and me being the procrastinator extraordinaire that I am, assumed a week and a half was plenty of time to get a blanket embroidered. I mean that shouldn't take long right? Well I was right, it doesn't take long but I forgot to factor in the fact that it was the week before Christmas! Everyone was getting gifts and monogrammed. To my dismay I called several shops and was told they were no longer taking items. But not L & M Monogramming. They advised they would squeeze me in and have the item back to by Monday if I brought the blanket in that day. Well I did, and they completed the item early in only two days. The sad part is I didn't know it. I didn't answer any of their calls to advise me the item was complete because I didn't recognize the number. On Monday I called to see if the item was complete and was advised it had been done since last week! I go to pick it up and O NO, my God Son's middle name is spelled Pierre and his name is PIERCE! The next day was Christmas Eve and its already 4pm. They advised they were closing for the holiday and reopening January 6th which means my God Son's baptism would be missed. I then went into panic mode. Do you know they went home that evening and fixed the item and opened the shop especially for me on Christmas Eve to come and get the corrected item? They even put it in a matching gift bag with tissue paper. Talk about customer service! I highly recommend them- they're knowledgeable, courteous and do great work! read more

L & M Monogramming - Embroidered Baptism Blanket - Sewing & Alterations Near Me - Charlotte, North Carolina

I found this monogramming place in Dilworth and, although I don't need anything monogrammed at the moment, I wanted to check it out for the future. You walk in and are basically on top of everything; there is a pathway cleared amongst all the items and 2 counters that forces you in and around the store even if you don't want to go. I was immediately looked at as if I were in the wrong place as I had nothing in my hands to be monogrammed, and was quickly and snottily asked if I was dropping anything off. I was stuck behind a gaggle of women debating which Kate Spade purse they wanted done as I desperately tried to get out but could hardly make my way around them. I may try again when I actually have the need for some monogramming, and I will try to overlook the pretentiousness of the employees and clientele. read more

L & M Monogramming - Sewing & Alterations Near Me - Charlotte, North Carolina

To be honest, when I first read the reviews before going, I was hesitant. To my surprise the staff was very nice and did an awesome (same day) job! I will definitely be a repeat customer! read more

L & M Monogramming - Sewing & Alterations Near Me - Charlotte, North Carolina

I mistakenly gave them the wrong date for pickup when I dropped my product off to be monogrammed. I had to call them THE DAY OF PICK UP to see if there was any way they could have it done early (significantly early to be honest). They were extraordinarily accommodating and got my oversized specialty order finished in less than 2 hours even with the shop packed to the gills with Christmas orders. They went above and beyond for a seemingly insignificant $40 order. I can't say enough about these people. We don't get much embroidery done but you can bet this will be the only shop we ever use. Absolutely amazing! read more

Love how my items turned out - I would come back again for sure. The entire process was seamless and quick - drop off to ready was about a week b/c of the Easter holiday. I had a tie and men's oxford shirt done - about $20. My items were ready quickly and I received a call when they were ready. I would recommend L&M to anyone looking to monogram something they own! Huge selection of products available for purchase as well. The employees are knowledgeable and will tell you the truth if something you want to monogram won't work. I'll take that over a wonky job done with no apology. read more

L & M Monogramming - Tie monogram on narrow end - Sewing & Alterations Near Me - Charlotte, North Carolina

I brought my toddler son's blanket here to be embroidered and they did a wonderful job and turned it around the very next day. Pleased with the time and quality. Will use again in the future read more

I was considering L & M monogramming for a while and went through the reviews and decided to give them a call. Whomever was in the phone was extremely rude from the beginning when I just wanted to get an idea of their prices, it's really not that hard to offer good customer service and a kind response. This is my first time trying to get something monogrammed so I was not sure what to expect or how to make the order, however, the lady starts yelling and gets very impatient over the phone. That alone goes to show their bad customer service and their disposition, so I will not even be going anymore. read more

I love this place! Although some of the prices of its merchandise are a little more expensive, you pay for the convenience of one stop shopping. They haves anything you could think of to monogram there! And they'll monogram anything you bring in too which is great! The have a customer card that you keep track of your purchases and earn rewards as well as a discount on your birthday month! read more

I went to the L&M monograming yesterday, and I was treated like a criminal. There were 3 ladies in there, they turned me down I guess they didn't need to do business. They practically told me to leave and try to do the banner myself. They insinuated that I couldn't afford to pay for their services. I would not recommend this place to anybody who does not have blonde hair, so if you are Hispanic of African American don't GO THERE! read more

Anything you could possibly ever want monogrammed is at this store. They do a nice job at reasonable prices. You do, however, have to get past the clutter and seemingly un-friendly staff. read more

Permanently ruined a piece of clothing that I left with them to monogram. There were two stains of the sleeve of item that the staff had clearly attempted to clean. After pointing, this out they refused to do anything about it. Will NEVER take anything back to L&M Monogramming again. read more

Absolute worst customer service experience. Output was beautiful...except it was upside down! When I called out the obvious, I was immediately met with...well, you signed off on the 'ticket'. ...Um ,but, the ticket wasn't upside down....hhhm. Ok, I was desparate for resolve, on a tight timeline- so, no worries, not what I expected, can you help me figure out another option? 'Like I said, Mam, you signed off on the ticket". Yes, we covered that earlier. I just need a solution, what if we put seam here, and I turn it this way? "We dont have sewing machines here".....Umm, really not helpful and not sure truthful. Could we...."Like I said Mam, you signed...." Ok got it. Bye. read more