Disappointed and shocked by the owner's behavior…read more I've been a customer here for almost 10 years, and while Sylvia (the owner) has never been particularly friendly, I continued to support her business. However, today was the last straw. I tried on four pieces and asked about the alteration prices. When she told me it would cost $38 to alter a dress I bought for $25, I simply said that didn't make sense to me financially. Out of nowhere, she began yelling at me--in front of another customer--accusing me of wasting her time and demanding $10 for it. She told me she would never do my alterations again (which I had no intention of continuing anyway), and falsely claimed that I always complain about her prices. This was completely untrue. The whole experience was upsetting, unexpected, and completely unprofessional. I was shocked by how aggressive and rude she became over a simple conversation. I won't be returning, and I hope others are treated with more respect than I was today.

I have used this shop twice for hemming bridesmaid dresses and have been very happy! Sylvia is very…read moresweet and marked where the new hem would lay. They are very efficient and got my dress done in 2 days! Great service for very reasonable price! Highly recommend

Have used this little shop on several occasions for simple alterations, most recently for having…read morepants hemmed. They've always did what I asked at a decent price, which by the way, I always get a kick out of negotiating good-naturedly and half-jokingly with the Chinese lady who runs it. No, she doesn't speak perfect English (and can comr across a little gruff), but that just adds to the appeal for me. The interior is small, simple and very un-Stonecrest-like, but with the help of a little imagination, it is the probably the closest I will ever get to Shanghai.

So far, I have taken several pairs of shoes in for various repairs and recently had a broken…read morezipper replaced in a favorite skirt. They do a good job at a fair price and are pretty quick with the repairs.

Joyce was amazing and so sweet. She was able to alter a beautiful vintage dress to make it fit my…read morearms with a very delicate material. I honestly didn't know if it was possible but she made it happen. She also did great work on taking in another dress and two hems for length. I would definitely use her again! Prices can't be beat and you can truly tell she puts her heart into the work. Thank you Joyce!

Timely, accommodating, skilled, & professional. I needed my piece ASAP and SHE DELIVERED.read more

My order was completed quickly and when .promosed. Unfortunatelu that was the only positive part…read moreof the experience . I have used them in the past but it has been a few years and different people this time. I was given a price for my three dresses to be shortened, but when I arrived to pick up one had doubled in price . They had my phone number and could've called with a heads up or option not to proceed , but did not. The items were not individually hung on hangers and one was very wrinkled . For what I paid that is unacceptable and doubling price without notification seems unethical . I was yelled at and talked down to in front of another customer when I questioned the pricing . I will not use them again

I go here to get my pants hymned and shirts altered. Great customer service at a great price…read more Highly recommend for alterations in the Ballantyne area.

I went to the dry cleaners because of the convenience of the location. When I retrieved my…read moreclothing, my white shirts were stained clearly. It was redone free of charge (fair enough). Never received phone call of when clothes were completed (ticket said the date ok that's fine). White shirts still clearly damaged. The shirts were left and contact info provided. This was last week on Thursday, I waited 3 business days out of etiquette. Called today and will hopefully have a call tomorrow. Disappointed in the response time and lack of communication. Shirts are ruined

I picked up a bridesmaid dress and it is ruined. The holes amd melted pieces of material. The…read moretemperature was too high. Unfortunately the dress was for the weeding outside of the country and now I have one day to find a replacement . Don't use this place; I should have checked the reviews place. Whoever runs this place need to do quality checks. I picked it up before closing and I am going back in the morning. DO NOT USE this place, I cannot sleep as I don't have a dress for my brother's wedding.

I've gone to this place a few times, and have had mixed results. I once took a jacket to have it…read moretaken in. They weren't able to split the side seams due to the pockets (or didn't want to) but they did make some very nice pleats in the back and also hemmed the sleeves for me. So a good result! I wear it all the time. But i've also had a few pants hemmed, and have had mixed results there. One pair is still way too long despite their careful measurements. ... and that brings me to another complaint I have. Now, i used to work in NYC by the fashion district, so my standards are a bit high...but they kept my measurements on file so i didn't have to try on a pair of pants every time I needed a hem. I'd bring them the pants, tell them to take 2 inches off the hem, and they would have that done the same day. Anna's insists that you try everything on for them to mark with pins...which is annoying especially when the hem length comes back wrong. Also the turn around is slow but I understand that. So i would suggest that careful communication is key, and inspect everything you get back.

I have been a customer of Anna's Alterations since the late 80's. They have always done a great job…read morefor a fair price. But I recently brought in three dresses and was told there would be a $5 rush fee per dress. When I went to pay, the cost was over $400 for three dresses!!!!!!! My mom had taken a dress a couple of months ago and the cost was around $75 for similar alterations. The worst part is I paid a rush fee and one of the dresses still had pins in it and wasn't even complete. I was charged an additional fee and had to come back to get it. I feel sad that I had such a bad experience with a place I've always trusted.

Great place with quality cleaning. Charles, the proprietor, is kind and conscientious. My items…read morecame back in great shape. Thank you, Charles.

Amazing service, quality, and value as well as being the kindest people! I would recommend Saber…read morefor any tailoring or dry cleaning needs

The staff responded promptly to my inquiry for last-minute dress alterations and confirmed they…read morecould complete everything within my tight timeframe. I brought my dress in the same day, and they had me fitted and out the door in under 30 minutes, with a pick-up scheduled right on time. I'm very pleased with my experience and will definitely use them again.

Major shoutout to the lady running this place…read more My puppy had messed up my Yeezy's and after reading her alterations reviews, I decided to give her a shot and I'm sooooo glad I did! Not only was she able to repair it, but it only costed me $12. Now I didn't expect her to completely restitch the shoe back exactly how it was, but she was able to make it less noticeable. Now I can wear my shoes outside. I'll be back to bring a jacket in that I need to have altered.