We have a set of Samsung washer/dryers and the dryer has been deciding to break, one part a time…read more In 2023 these guys came out next day to diagnose our broken dryer. The motor fully went out and they were able to order the part quickly and install it quickly. Fast forward to now, the dryer stopped blowing hot air. It took about 3 business days to air dry a load of clothes. HVAC & Appliance Repair Guys were able to offer same day service, we ended up choosing two days later just bc of our own chaotic schedule. However we appreciate their ability to come out same day. After an embarrassing moment of cleaning our dusty laundry room which has become our *what the heck* room of things that don't belong in other rooms. Max diagnosed the issue quickly and replaced the part. Our heating element spring called it quits on us. He was in and out within 30-40 minutes. It's refreshing to have such quick service. Also, while communicating right here on Yelp messages, their replies were prompt. Always within an hour at the longest. Strongly recommend. It's always great to know we have a reliable appliance repair team to call, tho to no fault of their own, I hope we don't need to call them any time soon haha.

The owner of the company, Dan, reached out to me after I posted my review. He was very professional…read moreand understanding about my concerns, and provided a very generous resolution. A new technician, Ivan, was sent out to fix our dryer. He was very nice, personable, and efficient. Our dryer is working better than ever before. I greatly appreciate Dan, Ivan, and their communication. Thank you!

With trades work you often have to ask "do you want it done well, do you want it done quickly, or…read moredo you want a fair price?" Trusted Choice is one of those rare companies where I never feel like I have to compromise in any of these areas. I have worked with Brandon at Trusted Choice on a number of HVAC repairs/projects over the past few years. I manage two properties and have central air in my home so I frequently work with electricians, contractors, plumbers, and technicians. Brandon is professional, punctual, and thorough. He does excellent work at a fair price within the timeframe he quotes, and takes the time to explain the intricacies of the issue at hand, which is important for people like myself who want to understand the systems that power their properties. He helped me keep my older system running at my house up until it finally kicked the bucket and required a full replacement. When we talked through the issues, I already knew the longevity limitations of my old system and so when the news came that it was time to replace, it was not a shock and we were able to formulate a plan to remedy quickly. I will continue to call Trusted Choice for all future HVAC work because I know I will get prompt, professional, fairly priced service.

Brandon was out a couple of years ago to replace our furnace and he was a pleasure to work with…read more He's very knowlegeable and was very patient with all of my many questions. This fall we wanted to add a heat pump and I didn't hesitate to call him for it. He did a great job, there weren't any problems, and I feel confident in his work. It's been very nice working with him.

Wish I could give a few bonus stars here, beyond 5/5. Just amazing service all around…read more They responded to my request promptly, and it turned out that Sufian was only about 10 minutes from us at the time, so he showed up and got to work. In no time at all, he diagnosed and fixed the issue with our AC drain line and, on top of that, explained everything to me and showed me how to fix this same issue myself in the future. As if that wasn't enough, he pointed out (politely!) that we were using the wrong size furnace filter--and replacing them more often than needed. He told me what size we should be using, and why, and where to find them. I could not be happier with these guys, and will absolutely be using them again for any and all of our HVAC needs.

Prime heating a cooling was quick to respond to my request for a quote on replacing my furnace and…read moreAC. They never pressured me to upgrade, they gave me 3 options to choose from, all came well under their competitors. They even found rebates that I qualified for. During the installation the installation team was prompt and professional. They got both systems installed in roughly 4 to 6 hours.

I was having issues with my AC blower and they were able to come out the first thing the next…read moremorning and solve the problem.

Beware of Flat Rate Pricing There's a lot that can be said…read moreabout the service Roth Home offers, in terms of the timeliness and quality of their work. However, their flat rate pricing resulted in my wife and me paying $790.42 for an hour's worth of actual plumbing work for what turned out to be two simple tasks--removing and installing a new faucet in the kitchen sink and draining our hot water heater. Roth Home's initial price for the faucet repair was $878.24. They also drained the hot water heater while they were here. We did not ask questions about what was involved and how long it would take (our mistake). When we questioned the charges after the work was done, we were given a 10% senior discount. Later they said we weren't charged the usual fee of $336 to drain the hot water heater. According to them, we were "only" charged $790.42 and received a "savings" of $423.82. Our recommendation is to ask questions and proceed with caution. Document what you are told (and by whom) and how long any work takes.

Jerome will go above and beyond his work. He cares for his customers and does an excellent job…read more If you ever need anything done to your furnace call Jerome... He helped me and my husband fix our furnace through the winter in December. Thank you again for your help...

Our AC unit went out towards the end of May, and I had a friend refer A1 to me. So I went online…read moreand did the whole "Contact Me" selection, saw that they did free consultations. Great. Jerome comes out that Saturday (30th), I give him as much info as I have, we'd only been in the house for a year, and not really had to use the AC, so weren't sure about the history, but it didn't seem to have issues, until it stopped working. I left him to diagnose, and half hour ish, he comes in and tells me it was just completely out of coolant. Easy fix, he'd already filled it, I paid him, problem done. I asked if there were any other issues, he said no it's just an older unit, and I asked him if it'd still be good for the next 2-3 years, so we could save for a replacement, he said it should. About 3 weeks go by, and it stops working again, no idea why. So I ask my husband (who is home during the days) to get ahold of Jerome, and see if he has time to come out to look at it again. He calls, the first number on the business card is not Jerome, but someone who used to work for him. So he calls the other number, and leaves a message. Jerome calls back, and says he's out of town... that was pretty much the end of conversation. We ended up calling Milwaukie Heating, who comes out and looks at the unit, gives us a very thorough quote. Come to find out that there is a whole (puncture) in the liner of the unit. (I don't know if this is the technical jargon, this is just what I got from my husband). The hole was big enough that it should have been noticed prior to having the coolant filled (which is all A1 did), and the tech from Milwaukie said that it should have been communicated to me before the unit was filled. So we have the repair quote, and the quote for a replacement unit, and I called back A1, thinking it's been long enough, maybe Jerome is back in town and can come give us a price quote on a repair, since he initially filled the unit, and I feel like it was something he should have caught, so I wanted to give him a chance to work with us on resolving the issue. Spoke with Jerome tonight, he is still out of state. When I told him I felt like we were taken advantage of, by him not informing us of an issue and just filling the coolant (I'll be honest, I said it felt like we got screwed), his response was "I'm sorry". And then there was a statement to the effect of, "It's possible if there was a leak, something was blocking it, and it was holding pressure, so it the blockage may have been dissolved, and the leak came back". We will not be using this company again, and I'm super disappointed with the service. I feel like he did take advantage of us not knowing much about our AC unit, and was happy enough to make $$$ off of something that was never going to fix the problem. Had we not gone somewhere else, we might have just kept having the unit filled, before realizing there was a larger problem.

Elijah was amazing! He was very informative with the answers to all of my questions. I hadn't used…read morethis gas insert fireplace before and wanted it checked out because I couldn't start it. It was an older model and was hoping I wouldn't have to replace it. He wound up being here much longer than a short service call and had everything on hand that needed to be replaced :-) I will have them do my annual servicing on my mini-splits also. It is so refreshing in these times to find companies with this type of service. I am just blown away!!

When we bought our new house, we quickly discovered there was a small leak coming from under the…read moregas fireplace. We obviously turned the gas off to it, but then we were in a new area with no idea who we could get to fix it. I'm so glad that I found Sure Flame online because not only were they willing to come out to our rural home, but Elijah also spent over 4 hours troubleshooting, tweaking, and cleaning up the fireplace as he ruled out all of the least expensive repairs. While we did end up having to replace an expensive part, I trusted that it was actually necessary because he really did try everything else first! In addition, It's apparently part of a regular service call for them to clean up the fireplace, wipe down the glass, and even spray the interior with fresh heat-safe paint, so our fireplace even LOOKS almost new again! So excited to have a fireplace we'll get to enjoy as the temperatures drop at our new home and I'll definitely be using Sure Flame for their annual service check-up too!

Whirlwind has been doing my HvAC maintenance twice a year. They always do quality work and…read morecommunicate well. They are courteous and professional. Highly recommend!

Their office personnel and customer service is severely lacking. I called twice to schedule…read moremaintenance and duct cleaning for my heat pump. Nobody bothered to answer the phone either time. After the second call I received a text message from them asking to make an appointment that way. That should have been my first red flag but I went ahead and scheduled the appointment anyway. Fast forward 2 weeks to the day of the appointment. Nick shows up only prepared to service the heat pump. When I informed him I had scheduled a duct cleaning as well he initially told me the duct cleaning wasn't on his work order then a few minutes later his story changed to our duct cleaning machine is broken. Because I wanted both done he said it would be better to reschedule so both could be done at the same time, which I agreed to. This was 3 pm on a friday so he said someone would get a hold of me early next week to reschedule which was fine with me. Sunday afternoon I received an automated text message from them indicating they had rescheduled the appointment for 8am on a random Wednesday. To be clear no one ever called me to reschedule the appointment they just scheduled it without talking to me to see if that day and time worked for me. As my wife and I both work nights it did not work for me. So since they seem to have a problem with communication and they like to waste their customers time I decided to return the favor and let them show up at 8 am on a random Wednesday and waste their time as well because the wife and I were staring at the inside of our eyelids and didn't answer the door. I can't say if they do good work or not but their office personnel are an absolute joke.

Super happy with the central hvac upgrade to our dated ranch style home. Game changer.read more

Our gas fireplace was in need of some serious TLC. We had a hard time getting it turned on even…read morewith the switch and it no longer stayed on (it would auto shut off pretty quick). It really needed a good cleaning. They took it apart carefully and cleaned all the pieces/parts. Did a thorough check of everything to make sure there were no leaks/damage. The tech was very knowledgeable and kept a clean working space. I appreciated that he cleaned up after himself and was all done within 2 hours (gone and out the door). The price was reasonable for the state our fireplace was in. I would definitely recommend this company and plan on using them again