The selection inside the shop is great and it's always fun to browse around. However my issues are with the kind of things this place attracts. I think it's a mixture of what kind of store it is, obviously, but also the location. Because it's off the street and a bit concealed in a dimly lit parking lot on Hayward's gay street, this place can seem a little creepy. It's right by two gay bars (okay, well the blacks have taken over the Funky Monkey, but Turf Club still belongs to the gays AFAIK). Hey, it's also right next to a Domino's Pizza! Oh my god I would never order from there. I mean, it's a total cliche of what you'd think a sex shop would be (and that's not a good thing). Creepy guys in long coats and sunglasses walking into the "arcade" to jack off (maybe there's a glory hole thing going on there, I wouldn't know)...a lot of weird suspect stuff going on in the parking lot. On any given night you can go there and see people looking for and selling sex and drugs. There are seriously always creepy looking dudes sitting in their cars in the parking lot. It's kind of interesting to observe. A few friends and I would occasionally go back there to park and just trip off all the weirdness. Like I said, there's all the guys who just sit in their cars and stare. They're not waiting for anyone in the store or anything. They would just pull up, park, and watch (well, that's what we did, but we were laughing and stuff the whole time, these dudes got some serious perv-face going on). Then there's weird foreign/homeless people who constantly walk and circle the area. You'll see the same cars driving through there every few minutes. It's flat out a weird place. This place needs security or something to keep the freaks away. Although I imagine the reason they let it be, is because people would be less inclined to visit the porn shop if security was out there watching them walk in and out... I guess... Thankfully the Internet is here to serve everyone's porn necessities, and common folk can avoid places like this. read more

I've been coming here for 15 years and never once have I been treated the way I'm being treated now Cassandra is very rude she kicked me out because it took me too long to find my quarters so she busts into my booth while my pants were down and several of the employees do this they treat u like ur in jail the janitors are junkies from the neighborhood much like the ones they kick out and are also rude loud and argumentative they Cassandra and other employees also talk and say anything they want to people and if you say something back to your band and they will take your picture and put your picture against the wall to stay out and never come back as if you doing something horrible all you did was say something back to them to defend yourself they have no real real reason that some people are banned from there your daddy the people that made this place what it is and there are people of the community that been coming here for years Cassandra needs to be fired point-blank the girl with the purple hair wonderful the black guy wonderful the new Latino guy wonderful but Cassandra is by far the most rudest evil person to be working his manager I've ever encountered they need to lighten up when people that come in there not blessing to people's doors while there half-naked give him a minute to put another dollar in the booth and don't ban people who haven't done anything they say words they have a freedom of speech if they haven't stolen broken any rules then why are they getting banned in their pictures being put up on display like there's some kind of real disturbing Criminal it's not right and if she read more

This place is not welcoming. The employees seem like they are are on edge. Like they are patrolling the border for drug dealers . I don't feel safe being watched as such. The woman was not helpful she was more worried if I was going to steal than helping. Any men there felt like they had to proud how straight they are even thought I was asking for what I thought was regular help being that I was at a sex shop. I would absolutely not recommend coming here not knowing what you want cause you'll be receiving help like you are an infant having sex. I suggest to order online on amazon cause at lease you'll won't feel like a person trying to rob the place. The attitude sucks. I feel they need to hire more sex positive people that don't scare people away because they feel what their sex is the only way to enjoy it. Shut this place down cause I've been here serveral times and I constantly feel like I need to either need to know what I want or leave. Don't support this place. It needs to be shut down. The arcade isn't sanitary and the people who run it obviously don't care about the people that come there. I'm upset that they have to make people feel small about their sexual desires. I'm highly disappointed about the level of professionalism and lack of education. Don't support this place. It's trash. Feel free to come in and feel like your inner kink isn't valid. If you wanna feel like nothing come to this place because their ego and pride is nothing short of extraordinary.... read more

Gentleman: I've been in way too many adult bookstore video arcades in my life having lived all over the country but trust me on this. As a few others have posted here, there's a janitor dude (Mexican) who races around with his mop and a ton of keys and has no problem opening your door as you're sitting and watching your video. The store is well stocked and the staff helpful. That's why I scratch my head regarding his working there. He's a total misfit. They need to get rid of this idiot and his insane behaviour. If you can't have any privacy while watching a porn flick and know that he can come around and unlock your door...well... you catch my point. He also is all jacked up and yelling at customers. Last time I was in the arcade and asked him politely if he was the owner, he threw me out. I guess just because I asked him a simple question. Don't face the embarrassment of having your door opened while in the booth. He's got a big mouth and I think suffers from "Little man complex" and tries to show what a bad ass he is with a little authority. And as another person posted on here, he wants sexual favors from certain customers. BAD, BAD, BAD FOR BUSINESS! And BAD for you. Don't say I didn't warn you. Find another video store. read more

First off, I do not do yelp but my GF bugged me to write this review, so here it goes. This place is really a diamond in the rough. I would give it 5 stars but they needed better signage otherwise it looks like a sketchy place to shop until you open the door. I was greeted by a very nice gentleman there and the place was pretty clean. Me and my girlfriend did tour the booths for a spontaneous time but before touring the booths we walked around the store and I must say this one clerk (Black Guy) at first seemed unapproachable until I said hello and this dudes smiles made the damn place brighter but even more exciting...this guy knows his stuff and one thing for sure if he doesn't have the answer he can find it in a heartbeat. Very accommodating and clearly my GF and him took over the conversation. I would definitely suggest better signage and keep the place clean. Speaking of which the janitor that was there even asked if we needed a booth to be clean let him know...I'm like WTF!!! This place rocks. I almost thought it was an all Black Staff which as a White Couple we found very pleasing and all professional attitudes. Hasaan is the clerk name. read more

This place CAN be good, but it's hit or miss. The video booths are open, but some of the staff delight in harassing the clientele for cruising. They have a P.A. system that they'll yell into saying things like, "You in the red jacket! I see you! Get in a booth, or get out!" If they're bored, they may even come strutting back to address each individual personally, and otherwise throw their weight around. Hypocritically, they say nothing when a straight guy comes sauntering in with an OBVIOUS prostitute and goes into a booth with her. They also increased the cost of playing a video to $2.00! Yikes! The days of the 25 cent peep show are OVER, man! And then there's the Wall of Shame at the entrance. They print out pictures of various customers (about 50, so far) from the surveillance cameras and write snotty things about their looks, whether they smelled, and their behavior in the store. Sure, some were apparent shoplifters or vandals, but that hardly justifies it, not to mention the way it makes other customers feel to know their pictures could end up there for all the world to see. read more

Magnifica tienda !!!!!! Un servicio al cliente bastante único donde te hacen sentir especial e único veo que es una tienda con bastante potencial debido al punto estratégico donde se encuentra ubicada con un gran parqueo en la parte de atrás que hace muy fácil su acceso los cuartos de Arcadia son bastantes limpios y con un espacio confortable con una gran energía de seguridad creo que es una tienda perfecta para parejas que quieran experimentar los cuartos de arcadias o que quieran visitar una tienda de sexo les aseguro que tengan a esta tienda como una primera opción y los más conveniente es que es 24 horas Magnificent store!!! The customer service is unique that they make you feel special. I see a lot of potential in this store because it has parking with a back entrance and the arcade is super clean and a lot of space. The energy is great and comforting that is great for couples that want to play in the arcade or just want to explore a sex store. I guaranteed to make this store as your first option and it's convenient because it's open 24 hours. Great work Cassandra !!!!!!! read more

All I know is Destiny is well knowledgeable and the way she makes customers feel is exactly what your other employees need to be like the first time before I met Destiny I felt uncomfortable even being their and all I received from the other lady's was stares and not so interested in what I needed but yesterday all I have to say is Destiny should be training any new employees in the future the way she approaches you she knows a lot of how the products work with one is worth the money but most of she made me not feel weird or embarrass to even be their that's the best experience I have ever had in any type of store Destiny thank you if the owner sees this this is the type of employee you keep in order to make your business thrive if give your store if it would let me but I can only go up to 5 if more of your employees had this type of passion for what they do their would be new people feeling more comfortable about going to your store. At least I was . I don't even be leaving reviews for anything but your business and another one that's it . read more

Your business will approve in the arcade. If you get rid of the Tall latino janitor who degrades humiliates basically kicks everybody out that he doesn't like. He spends more time sitting on the chair giving customers nasty looks. The Latino man is very homophobic. He spends a lot of time looking at the cameras on the selling floor. He make his job much easier if there's less customers therefore he'll spend less time cleaning the arcade instead of standing outside the arcade grinning at customers when they walk in the business. I can't understand how you can hire anyone in retail who doesn't smile or Greek customers. He is just out to get people. It's just a nasty person with a nasty grin in his face. He may be better off working in a prison.. I'm sure your business has dropped in the arcade since he's been hired. Nobody wants to go there when he's around. Need to spend more time cleaning than harassing. Your janitors are bad for business. read more

well i decided to come by and get me a new toy! this would be my second time coming inside this shop. they have very good stocked goodies! good prices, good stuff, friendly staff that day. i asked one of the african american guys to show me how it works and i loved the fact that they put on gloves before touching the product. i instantly fell in love with the rabbit vibrator so i bought it. After i got home i went to try it and it didn't spin or did its thing properly so i called back at the place and the chick that answered asked for me to come back to fix this issue which i did go back fast! when i got there, she had checked it out and said it was broken and asked if i would like another item with the same price. i just got another of the sam vibrator and she happily let me take it without any hassle! i love their service and my new toy :] read more