Update: The owner reached out to me 2 weeks ago to ask me for the product info so he could ask the manufacturer for a replacement, which I thought was very cool. I followed up with a message on Yelp, and then... nothing. Then I followed up again... nothing. I know it's the holidays but seriously, wtf? Why are you getting my hopes up just to not reply? We just want a product that works. It wasn't cheap either. read more

I came here with my wife a couple years ago (ex-wife now) and we had a lot of fun. We have visited this location many many times. She really liked the selection and I enjoyed her exploring. She loved the DVDs (Solo Females) and (MFM) videos are her favorite genre. And this is the place that someone finally explained to her how to deep thr0at. Other stores didn't really give tips or explain anything. The rep gave her tips and recommended a spray to use to help her throat. This is also the store that didn't judge her when she admitted to self pleasuring at work. The rep was supportive and found a toy within my budget for my ex to use at work. We had a lot of fun over the years. All memories now. Unfortunately, we are now divorced, but this store will always have a place in my heart. read more

I absolutely positively will not admit I've been to such a taboo establishment I shall not admit I spent a lot of time lost in thought staring lustfully at the bazillions of options to partake in. There were absolutely no undergarments or toys I purchased and hoped to GOD t.s.a. would want to check out at the airport. I would never admit I can't wait to go back or liked any particular item. Don't patronize this place. Stay on the path. Be boring and dull. read more

Love this place. Went with my boyfriend. The cashier was awesome too and very professional.

amazing service, good selection!!!! 10/10. I love this place, good prices too!!!!!! Would come again, definitely worth your time to check out!!! Super welcoming and also discreet!!! read more

Super great service and also super informative! I appreciate all the dedication to their customers!

After having driven past this place a million and one times, I decided to go in. I'm so glad I because this store is a real gem, much like the woman who assisted with me during my visit. I found the store to be really well organized and clean. Lots of products to choose from at a great value to boot! I definitely would recommend this place to anyone looking for any items to spice up things in the boudoir. An overall great place for singles and couples alike to go shopping. read more

Store was very clean and organized. Caesar advised me to the right product for my needs. Good spot to go to if you and your partner are looking to spice things up! Looking forward to more business here! read more

Never back ever There is a woman who works there, she doesn't know how to serve the client well read more

I didn't get the name of the woman who helped us, but she was so sweet! Very knowledgeable and welcoming. We will be coming back soon!

the owner should pay more attention on their staff, the woman working today (04/15) was do f*** rude that made me give up on my purchase and go to a different store. Soooo rude l read more

That love, love this place. The lady that has been working there for the last 15 years is absolutely amazing and she's very knowledgeable and she talks about her. Experiences. When she was younger versus now at her age, and she is absolutely incredible. She not only took time to educate me, but showed me some of the products that they had available in the store. That would complement in my new experience. I highly recommend this adult novelty store to anyone. Whethe. Experimenting or . Experienced. It looks like there might be a new world lady there. And she's so sweet and her voice is so calming. When I called to ask if they had a certain product available, she was very knowledgeable and very sweet and very calm. Which in relates to adult novelty, I think that's perfect. Match. To this end. It's a cozy shop versus the surrounding shops. There's not very many. With the selection like theirs and their products are not Shapely selected. Good quality, highly recommended with great prices. Again, I can't stress enough, the prices are three times less than they are down the road in Redwood City. Hands down. See for yourself. Or a call for yourself. Best of luck to all you. I'm looking for a great novelty shop where you as a couple or single. Could feel comfortable at. read more

The woman there was so f*cking rude! I asked her a question and she made me feel stupid for asking the question. And also when I was still shopping she told me "Are you guys almost done looking around because I'm about to go on my lunch! She was so rude she shouldn't be working there if she doesn't know how to treat people nice! F*ck this place. It was expensive as sh*t too read more

Really liked this place! The owner gave us her personal attention and was LGBTQ friendly. The store was decorated in a very welcoming a feminine-friendly way. Spacious and uncluttered. Nice selection. Will go back. read more

Great shop... a little expensive but their staff knows what they are taking about. They have a fair amount of toys and lubes.. toys for both guy and girl. read more

The gentleman that helped was very knowledgeable about different items. Has an alright amount of selection (was looking for a larger variety) This was my first adult store and was a good experience over all. Had a great anniversary night with my husband after leaving the store. read more

Terrible store. I give 2 stars for the positive attitude of the clerk. Terrible smell in the store and the selection in women's lingerie was very poor. The smell was very very bad. read more

So uuuhm we went in looking for a whips and paddles... they didn't have much. Anyways a Lady comes out from the back and says, as I was smacking myself on the hand, "hey don't do that! They break easily!" My response was " excuse me? Are you serious? " her , yes don't do that, it's gonna break!" I then said ooh okay well thanks for letting me know that your overpriced paddle breaks easily so I won't waste my money! read more

I was really impressed by how clean, well lit and classy this store is. Amy was really approachable and professional. Her knowledge of the products made it very easy to find what I was looking for at the right price point. The selection was huge--I have no doubt there's something for everybody here. This was my first time in a sex toy store and everything was so easy and casual, 10/10 would recommend read more

Do they have private booths like San Francisco Secrets on Bay St I have never been into either one but was told the video booths make the whole _experience_ worth it. read more

I went to your store in San Mateo on El Camino recently. The manager on duty was NOT wearing a face mask (she had long black hair) and was reprimanding a worker as I walked in! The person in question she was reprimanding from who I had over heard just came in! This worker had their head down and seemed emotionally upset over her tone; which honestly I could understand. (Overweight with short hair) The manager noticed I had come in MISGENGENDERED ME and Glared as if I was interrupting her. As a customer I was offended by the glare. The worker was polite and welcomed me, but the manager whom I assume was because of the reprimanding was very rude. I probably won't visit this store again in till you fix their attitude! read more

Awesome staff and awesome experience would highly recommend to the unknowing people that want to spark there love life again. Thanx amiee u rock read more

Went shopping here back in JANUARY for some items. Used a YELP deal ($30.00) Voucher to save some money and to give it shot. Long story short. I was over charged by the gentleman who rang me up. He was unable to refund my card and told me to contact the owner/manager of the store two days later. I did exactly that. I was treated as if I was a bill collector when I first asked for the lady. When she realized I was a customer she put back on her professional demeanor. She was aware of the situation which was awesome to me. I didn't need to re explain myself. But here is where it got ugly. -Her "It will take a lot to get the money back on your card." -Me "OK but, I was overcharged and would like to be refunded. -Her "I can give you a $30 dollar in store credit" -Me "No, I was overcharged and would like my money back on my card" -Her (attitude included) "Fine, come into the store when I am here and I will take care of it" -Me (attitude reciprocated) "I cant come in until next week, since I work every week day" -Her "It needs to be sooner than later or I can't do it." -Me "Not my error and I expect for it to be done. I work weekdays are you available on weekends?" -Her- "I am off weekends" -Me- "Fine I will come in next week" I come in the following week after work 5pm sharp. She wasn't there. I leave a message with the gentleman to please have her contact me and she knows what it was regarding. It is now June... I have yet to see the $30.00 back onto my card or receive a call from her. My thoughts, Why should I inconvenience myself over your mistake? Why do I need to come in on your time for you to fix your error? Why has it been 6 months and there has been no resolution. Not a good way to run your business. It is $30.00. That was the last time I ever shop there. Word of mouth is a bad way to lose potential customers as well and I hope they are aware that I am spreading just that. read more

I've been looking for the Kim Kardashian DVD (to see Ray J's huge cock in action!) for a while and it was impossible to find. Then one evening driving back from the race-track I stopped to get Indian food at this place and right next door I found this store, so I decided to check it out and guess what? They had that DVD right on the front counter, first thing I see when I walk in. It's a small private place but packed with goods. Since I was there I decided to visit the arcade too, and it was weird because the booths have windows on the doors, so people can totally see what you're doing with your hands, that kinda freaked me out first, but I found it to be a turn on since I'm sort of an exhibitionist. Oh, and they don't have glory-holes, not that I was looking to suck off a stranger anyway... read more

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Small store with wide selection for the space available. Visited several times and each time Amy was SUPER knowledgeable and helpful. Was able to find several gifts that were perfect. Will be back! read more

Visited the store looking for toys. I was surprised at how busy it was. The store is clean and has a nice atmosphere. The woman working was very helpful and engaging without being pushy, I believe she said her name is Amy. I wound up spending a bit more than I planned but my GF and I are more than happy with what I purchased based on Amy's recommendation. I will be back. read more

I was in this store a couple weeks ago: things are overpriced, and they have the worst customer service ever! There are two employees at the front desk: an old caucasian man, his name is Bob (like 60 years old) and a caucasian fat woman with red hair, they are both mean and totally need to go to a Customer Service school. I wonder if the owner knows about it. I think that is why this store is empty almost all the time. They have cabins (arcade) in the back: those cabins are filth and smelly and no good air conditioner inside them it;s so hot. The place totally SUCKS! read more

Superstore it is not. Yes, lots of toys but the lingerie section was small with not much to choose from. I was expecting huge variety. Let down. read more

On the plus side, this place looks a lot cleaner than I remember it being. It used to be open later, though. I had to pick up some supplies on Sunday, and was surprised they were already closed by 7:30. I swung by another time on Saturday at 11:45 and they were already closed when there posted hours list midnight on Friday - Saturdays. I had to go to Jaybird instead. read more

I been going to this store for years to buy my wife some toys .. Now tha is re model it look greet! The workers are so nice and helpful.. I definitely would go back and I recommended!! GOOD PRICES!!!! read more

I was told they had Hanson adult movies. Sadly they were mistaken because they do not carry that OR any Jonas Brothers movies!!! OMG WTF?

The staff offered excellent help and showed me around. I bought a toy too and was pleased.

Just moved to the area and found this store on Yelp! Was a bit worried that prices were going to be high but then when I got there was very impressed with the selection and price. Guess the reviews were from 2008. Mari helped me out for a girls white elephant exchange. And I ended up getting some stuff for myself too! Already went back this week! Twice in a week. Will def be back. Great service, great prices, and great selection. Thanks Mari for your help with everything!! 5 stars! read more

Do not support this company. They are thieves and don't deserve to be in business. I decided to buy my wife some toys on Friday for our anniversary weekend to spice things up a bit. I told the sales lady that I was looking for a remote controlled device for my wife. She was extremely friendly and said that she had one that didn't come with a remote control included, but that it was bluetooth enabled and could be controlled by an iPhone. I thought "perfect, I don't want to carry around a remote anyway". So I buy the device and when I get home, I download the app and try to set things up. To my surprise, the device has no such feature which made the whole purchase pointless, and we were leaving shortly for our trip so I couldn't do anything about it. I simply left everything home expecting to return it the following week. After returning from a great weekend with my wife, absent the sex toys, I call the company and explain what happened. Fortunately the lady who sold it to me remembers me, and remembers telling me that it was remote controllable, so I figure everything will be OK. Next she drops the bomb. " Sorry but we have a no return policy" I say, I understand that, but this isn't the product that you sold me and you know it, so I would expect you to take it back since you lied about its capability in order to sell it to me. She said there was nothing she could do. I then explained that it was OK and that I would just call my credit card company and have them reverse the charges and return everything once the charges were reversed. Suddenly she changed her tune. She then said that she had a new one coming in about 2 weeks from today and that she could exchange it for the difference in cost for the remote version which was twice the price and $80 more expensive than everywhere else on the web. In fact , after checking with other stores, the device that I purchased was already 20% more expensive than other places. I then explained that I never would have purchased the product for $220 and that I'd just like my money back since my anniversary was already over and I didn't even get to use the device. Plus the device that was correct was only $149 everywhere else and not $220. So when I explain that her price is way too high and that I simply want to return the item, she gets incredibly rude like I am asking for something completely unreasonable and insults me. Incredible. Make your customer feel bad that they'd like their money back because you defrauded them. Great way to stay in business. I now suspect that every negative review is accurate, and that the 5 stars are probably fabricated by the owner or his friends. After reading the negative ones, particularly the detailed one about the $30 overcharge, I totally believe that this place would do that. There is no way that this place gets 5 stars, and they certainly shouldn't be allowed to be in business with their current policies. read more

I came into secrets on a Friday morning looking for something exotic for my wife. This was my first time coming in and I was completely clueless . I'm not sure of her name but she greeted me with a smile and helped me decided what to get my wife. She went on about all the different products and what they were used for . Eventually after the 7th toy she tried out for me it was a fit . I spent a pretty penny but it was worth it . My wife loves her new rabbit. I wish I knew her name to thank her but she did mention she was the store manager. we need more people like her in the world who actually cares about customer service . Thanks secrets will be shopping again soon . read more

This is the best place to buy your kinky supplies... great prices, great selection, clean and extremely friendly and helpful staff... especially MARI. I live in SF and can easily go to the many, many shops in the city, but the drive down to San Mateo to see Mari and the rest of the staff at Secrets is definitely worth it! ThanXXX!!!! read more