Do not support this company. They are thieves and don't deserve to be in business.
I decided to buy my wife some toys on Friday for our anniversary weekend to spice things up a bit. I told the sales lady that I was looking for a remote controlled device for my wife. She was extremely friendly and said that she had one that didn't come with a remote control included, but that it was bluetooth enabled and could be controlled by an iPhone. I thought "perfect, I don't want to carry around a remote anyway". So I buy the device and when I get home, I download the app and try to set things up. To my surprise, the device has no such feature which made the whole purchase pointless, and we were leaving shortly for our trip so I couldn't do anything about it. I simply left everything home expecting to return it the following week.
After returning from a great weekend with my wife, absent the sex toys, I call the company and explain what happened. Fortunately the lady who sold it to me remembers me, and remembers telling me that it was remote controllable, so I figure everything will be OK. Next she drops the bomb. " Sorry but we have a no return policy" I say, I understand that, but this isn't the product that you sold me and you know it, so I would expect you to take it back since you lied about its capability in order to sell it to me. She said there was nothing she could do. I then explained that it was OK and that I would just call my credit card company and have them reverse the charges and return everything once the charges were reversed. Suddenly she changed her tune. She then said that she had a new one coming in about 2 weeks from today and that she could exchange it for the difference in cost for the remote version which was twice the price and $80 more expensive than everywhere else on the web. In fact , after checking with other stores, the device that I purchased was already 20% more expensive than other places. I then explained that I never would have purchased the product for $220 and that I'd just like my money back since my anniversary was already over and I didn't even get to use the device. Plus the device that was correct was only $149 everywhere else and not $220. So when I explain that her price is way too high and that I simply want to return the item, she gets incredibly rude like I am asking for something completely unreasonable and insults me. Incredible. Make your customer feel bad that they'd like their money back because you defrauded them. Great way to stay in business. I now suspect that every negative review is accurate, and that the 5 stars are probably fabricated by the owner or his friends. After reading the negative ones, particularly the detailed one about the $30 overcharge, I totally believe that this place would do that. There is no way that this place gets 5 stars, and they certainly shouldn't be allowed to be in business with their current policies. read more