Oh gosh, this place has gone downhill. I had been a number of times when it first opened- even celebrating a birthday there. I found the management and staff when it first opened were exceptional. One time I was there, and my friend fainted. The management's response was warm, timely, and made me feel that they truly cared about each of their patrons. I couldn't say enough for how we were treated on that occasion and the others. It was a place I recommended to others. Top notch.
Now? Not so much. In fact, it seems the host (Giancarlo) operates a Titanic-style class system. Regulars and people who are "somebody"= first class. Normal people with enough money to eat here=steerage. What makes me say this? We arrived around 7 on a Sunday evening. We barely got a greeting. "Reservation?" "No." (Long pause). "It looks like I can fit you in. Have a seat at the bar, and I'll come get you in 20 mins." No problem. We have a seat at the bar. The bartender is terrific. Not super phony friendly, but good.
Indeed, Giancarlo came to get us about 35 minutes later. "I have a table for you. Once you settle up at the bar, come get me." Really? In the years I've been dining (longer than Giancarlo has been alive) I have never had a host advise me to "settle up" and "come get him/her" for my table. This system (if it is common practice for all guests--not just those in steerage) is horrible. You see, you get to go back to the host desk, fight off glares and comments from the angry villagers who think you are somehow usurping their position in the quest for a table. It was a lot of fun to be simultaneously ignored by Giancarlo and stared down by the angry villagers.
Finally, we were led to our table-located in the very section of the bar where we were waiting. Our server, while nice enough, was less than attentive. I do think it is possible that he had too many tables in too many sections. He took our orders, but drink glasses were left empty. We watched as Giancarlo fawned over the couple next to us. He seemed to supplement our waiter's service-- grabbing them drinks and appetizers etc. We were ignored save for the one time a manager (an older, dark haired gentleman in a suit) passed by and saw our empty drinks. I wish I had gotten his name. He took our empty glasses and put in our order. I was impressed by that as it was not his job to do so.
Our food was brought out piping hot. It's a shame the food is so delicious. From the Kyma chips to the moussaka, I enjoyed everything. This is where Kyma shines. We ordered dessert to go (the yogurt). Everything was packed meticulously. I can't say enough.
We waited too long for our check to be taken, but again our waiter was overwhelmed.
On our way out, my mother (who is much nicer than I am) said goodnight to Giancarlo and thanked him for getting us a table. He completely ignored her. Seriously. I think that is really a bad job. Good hosts make all guests feel like regulars or at the very least, feel welcomed.
I've dined at a number of establishments. I've never been treated so poorly. I think this is one of those cases of ego run amuck. Kyma has the potential to be a great restaurant. It's a shame. read more