So I'm not the type of person to leave reviews because I know negative reviews can severely impact a business, however I have gone two weeks trying not to say anything negative or to share negative feedback about this place and I don't think I can anymore. I want others to be careful before spending their hard-earned money at this place.
So I've been here twice. Both times I made an appt. First appt was only for a gel fullset with tips. I should have known from the first visit not to come back because for starters there was only one person working and she wasn't even halfway finished with the woman's pedicure she was doing when I came for my appointed time. luckily, I had to soak previous nails off so her daughter (who I don't think is licensed and is in high school) helped me soak them off and she was very sweet and informative, and I was tended to right after the soak. The leading woman (who also owns the shop with her husband who also does nails but has not been there much either times I've gone) came to do my nails, added the tips, but then someone came in as a walk in and she told me to wait while she went to do his hands. I only had one hand done but it was pretty annoying because I was also on a time crunch and had somewhere to be afterward. She kept sending her unlicensed teenage daughter to help me and it wasn't a good experience at all. I also asked for a certain shaped nail and she did not give me what I asked for. Her daughter ended up painting my nails and doing the gel set and adding the jewel because her mom was too busy tending to the walk in, which is not right since I'd made an appointment, but I let that slide because I did like the nails, even though they weren't the shape I asked for. Not loved, but liked. And all that to pay 70$ for bad service.
I wanted to give the place another chance because it's not a bad shop, it's organized and clean and everything has a place. They are also covid safe, so I booked another appt a few weeks after. I came in and her son was just very harsh in tone. Not a pleasant greeter. I had to soak my nails again because I wanted the shape I actually wanted not what she gave me the first time, and she kept insisting I keep the same tip and she could turn it into the shape I wanted but I highly doubted it because I for one wanted the tip longer and I wanted a cleaner look. I also got a pedicure and was given the nail colors to look through and had to soak my fingers so I didn't get the chance to really look through colors, but her son kept constantly asking me if I was done with the colors and I would say my hands are soaking, so no I haven't really looked. He asked me at least 4 times all while seeing my fingers soaking and occupied. And no one else was in the shop so I didn't understand what the hurry was to get the nail templates back.
Anyway, my pedicure was horrible. She used alcohol on my feet which I have never in my life had done before and I've had a lot of pedicures. She asked if I wanted my toe nails cut, and I said yes but all she did was cut them. Didn't file them at all but from where I was sitting I couldn't really see my toe nails so I didn't realize until leaving the shop that the toe nails were uneven and crooked and just horrible! She painted them so bad! It looked like a 7 yr old did them!
Then the manicure gel and full set with tips happened and I asked her for a clear tip on one nail and she acted like it was inconvenience to get. She over-filed the edges of my nails and my thumb was hurting and I told her that. She put on tips that were not the right size for my fingers too.
Then when I asked for a sticker add on for both my ring fingers, she put two different sized flowers on each one and then said to my face "No one will notice" even when I insisted that they weren't the same sized flower, so I didn't get any add ons at all.
Suffice to say, it was an overall terrible 2nd experience in that place and it was way overpriced. $100. My thumb nail broke off the second day of the set from grabbing a quarter. And I guarantee you, I'm not rough on my hands.
The paint chipped on my toes three days in. And around the fifth day, 3 other finger nails were cracked. I went to another nail shop and had them removed right away.
I paid KV Nails because the lady owner was really nice, but she is older and when she was talking it just seemed like she didn't want to work there anymore and that she rushes her work with her clients. And it's almost like her husband may be keeping her hostage there. They won't hire any other nail techs. She's the only one there and she clearly does not like it. She was miserable about having to work and it seemed she wanted to leave and never return and that is not something a paying client wants to witness. For all I know, she may have given me a bad nail job because she wants the place to shut down and for people to stop coming. I wouldn't blame her. She mentioned wanting to travel and I do hope she gets to do that one day read more