They suck with communication ! They hold your vehicle for months at a time with no type of…read morecommunication . No updates . And then make excuses up about how it's not their fault . How they aren't affiliated with warranty companies.so zero accountability! Give your car back with the engine light on ! How you fix my transmission but the engine light is on

I brought my 2023 Dodge Durango in twice within a month for a Uconnect issue. On the second visit,…read morethe dealership replaced both the main battery and the auxiliary battery, which is located in a sealed compartment under the passenger seat. When I got home, I checked their work and was shocked to find popcorn pieces inside the sealed compartment where the battery had just been installed. They also removed my dash and I am concerned what they may have left behind it. I immediately called the dealership to express my concern and dissatisfaction. The service manager flat-out denied any responsibility, claiming they didn't put it there and refusing to do anything about it. I pointed out that they should have inspected the area before installing the new parts, but he brushed it off with excuses and still refused to make it right. I don't know what is under the battery. This kind of customer service is completely unacceptable. If this is how they treat attention to detail and accountability, I won't be returning--and I'd strongly caution others to think twice before trusting their vehicle here. What if it was metal pieces and it caused a fire touching the battery.

I have purchased 5 vehicles from Floyd Howell at Voss Toyota. He is a genuine man who even told me…read moreNOT to purchase a car on the lot one time. That is why I go back. He has your best interest at heart and I consider him a friend, man of character and high integrity. In fact, I just called him this morning as I am looking for another car. It all began 13 years ago when my father in law passed away and my wife's mother was looking to trade their conversion van in. When we headed out that morning to go vehicle shopping, she said, "I will not buy something today unless God hits me over the head with a sledge hammer." After going to a couple dealerships, we decided to try Voss Toyota and Floyd happened to be the man who greeted us. He showed us a vehicle they had just brought in and we took it for a drive. It was nice! We asked him what they were asking for the van... It was $6,000 less than the comparable vehicle we had just driven. My mother-in-law looked at me and said, "Did you just feel that sledge hammer?" Today, 13 years later, we are looking to trade it in. Thank you Lord for allowing us to run into Floyd!

I used to like go here, because generally service has been good, staff professional, but I'm…read morebeginning to wonder if I am valued as a customer. I came here to a scheduled 9:00 AM appointment to have my transmission fluid and brake fluid changed as recommended from a previous visit. It's now two hours later, and I haven't been advised how much longer I will need to wait. Toyota in general used to be a very welcoming company when you brought your vehicle in for service. Often they had coffee, water, often snacks available while you waited for your vehicle. They usually offered a car wash too. I noticed this when my dad bought a Toyota in Mansfield OH and when I bought two Toyotas from two different dealers in the St Louis metro area. The Toyota customer experience is quite different now and I am beginning to wonder if I will ever buy another Toyota from a Toyota dealer. It feels like the customer isn't valued nearly as much. I don't know if this is a problem endemic of Toyota as a whole or just the individual dealerships. Somewhat recommend.

Wagner Subaru is a great family owned and operated business. They give a lot back to the community…read moreand always show integrity and honesty.

I went to their used lot at 217 N Broad, down the road from the new car dealership listed here. I…read moretest drove a Subaru I had seen online. I'm glad I went to see it as the CarFax didn't disclose the total of the aesthetic damage to the car but came out of the test drive liking most of what I'd seen. I then spoke numbers with (who I assume is) the sales manager, Mitch. I told him I needed a day or two to think about it, and that I'd very likely have a check on his desk within a week's time. I left excited. The morning of the second day, Saturday, I get a text from a sales associate telling me that the car had been sold out from under me. No call, no text that there was interest on the car and that I needed to act now. Nothing. I understand that they're a business and their business is to turn over cars and make money- the staff was friendly, and the sales manager was straight forward- this chain of events does not inspire confidence. How is someone to have any faith in a making a deal when words were broken with communication wayy late. I'm disappointed.

We recently purchased a vehicle for my daughter. Although the price posted to the car was higher…read morethan what we saw online, they honored the car price that was on their website. We thank Mark for showing us the car during our first visit. We also thank Bo for doing the sales paperwork with us, and for answering our questions, when we returned to purchase it that same day! We received professional and courteous service. They also offered us a beverage during our visit. Everyone, from the sales team to the manager, made our visit a really great experience. -The Bass Family!

Drew in service once again provided excellent customer service and is the main reason I keep coming…read moreback to Jeff Schmitt. I have been a customer of this dealership for over 10 years now. All my cars have come from this dealership and because of this trust and leadership we have with Drew, it's the only dealership my vehicles will ever see. Thank you Drew for all that you do. You're truly the MVP of this Dealership.

This was the best experience in any car dealership I have ever had. Val" The GMC Gal" was standing…read moreon the curb in the rain watching us as we drove around and looked at all the cars. I did not know that she was a super saleswoman at that time. Once we pulled up to the building and parked she acknowledged us and just simply asked how we were doing. We proceeded inside to talk with her more in detail and talk about professional, no pressure, no running off to talk to a manager, or other nonsense a person usually goes through to look at cars- she was outstanding all the way through the process- The reason she has a Mark of Excellence Award. She went over and beyond, stayed with us long after her work day was to end, made sure we were all good, and sent us home in our new car!!! Would definitely recommend this business, very professionally run and maintained, and employees are outstanding. Thank you for the great experience. Did I mention we were there 7 1/2 hours?? Wonderful experience.

I just purchased a 1-year-old car (~5,000 miles) from Jeff Schmitt GMC…read more A short time after making the purchase I realized a major problem with the vehicle. The vehicle had a cut driver's side seat belt. This a major safety concern. This could result in a serious injury or human death. I do not recommend purchasing a vehicle from Jeff Schmitt GMC unless you are guaranteed in writing that it is safe to drive. The vehicle I purchased is absolutely NOT safe to drive. The dealership wants me to pay another dealership to fix the one-year-old seatbelt, which was damaged upon its sale. Ashley Ford, Executive Assistant at Consumer Complaint Portal, Ohio Attorney General's Office;

Problem Date: 11/3/09-11/6/09 Description of incident: I was…read morecontemplating purchasing a 2004 Hyundai Sante Fe from Maranatha Auto. When I asked for the Car Fax report, the owner told me, 'I ain't gonna sell you no piece of turd' and then said that he did not know HOW to pull a Car Fax report because his salesman who usually did this was not present that week. He said, 'if you really need it why don't you pull it and I'll cover half'. I asked about the maintenance record of the car and the owner told me that it had no issues when he took it to an auto repair shop, but he said he 'couldn't promise' to produce the report. He also couldn't let me test drive the car because he lost the key, and had to have it towed to the dealership for a reproduction. During our discussion the owner made several references to his political and religious ideologies which I did not care to hear and had nothing to do with the purchase of the car. This made me very uncomfortable. When the owner finally faxed me the Car Fax report, he also SENT THE CREDIT REPORTS OF TWO INDIVIDUALS who were applying for credit at his dealership, complete with contact information, social security numbers and credit scores. I informed the owner that not only was I NOT going to buy a car from him, but that I was going to alert these individuals to his irresponsibility. He said, 'thanks sweetheart' and hung up on me. He then called me AT WORK and proceeded to tell me that he didn't need my business and that I could do whatever I wanted, as he had been in business for 22 years. He then hung up on me again. Stay far away.

I do not recommend doing business with Maranatha Auto in Dayton, OH…read more Extremely disappointing experience!!! Very greedy owner ***Integrity index = ZERO** Date of issue: 5/7/2011 Description of issue: I communicated to this sales office about a used vehicle in which I was interested. Being that the car lot was and hour 1/2 drive one way I wanted to make sure I did all I could do over the phone and by email. They gave me a email price quote and I decided to go test drive the vehicle. The car was dirty & smelly - no detailing is done at this place - mildew also. Believe it or not - I was still interested in the car because functionally it tested to my satisfaction and I HATE car shopping and wanted to be done. I told the guy, I'd take it. I was used to buying closer to home where they take my checks. This place would not take my check since it was not a local bank - my bad -lesson learned! He needed a certified check -- this would mean another 3 hour round trip for me. This is where it all went South. The salesman called his 'boss' and asked him how he could procerd - could he take a deposit from me to hold the car? Well the 'boss' said "NO". The reason -- he decided the car was worth more and he had up'ed the price by a grand and he wanted to sell it at the higher price. The salesman told me - - we'll have to honor the lower price if you come back with a certified check but I can't hold the car for you. You would think I'd be smart enough to walk away at that point but, regretable, I did not. So off I go, I get a certified check. I call them 2 days later in the morning - ask them if the car is still there (as I want to avoid another wasted trip) and I am told - Yes - it's still there and it's ready to go for me. So I pack my family in the car for the 3 hour round trip - - (with gas prices at $4/gal this is costing me $75 for the 2 trips and 8 hours of my time.) I get to the location, walk in the door and the salesman tells me that he was unaware but someone else put a deposit on the car and he could not sell it to me. I shook the dust from my sandals and walked out the door!