I'm a pretty big foodie, and I literally made a Yelp account just to write this warning. This is probably the worst restaurant experience I can remember. While that sounds dramatic, consider:
My husband and two of our friends were in the area looking for a place to eat. It was mid-afternoon on a gorgeous day, and many nearby restaurants were packed (which, in hindsight, should have been a sign that everyone was ELSEWHERE), and Kruba's patio looked nearly empty. We walked in and asked to be seated outside. The woman at the host desk rudely told me, "You can't sit outside. We're very busy and we won't be able to serve you outside." It was about 3:00pm, there were 3 tables taken on the patio of at least 40 tables. Literally it was a completely beautiful day -- why on earth would you tell patrons they can't enjoy the best thing they have to offer.
So we begrudgingly and confusedly (not sure if that's a word) walked past the only 4-5 tables filled inside, sat at the bar. We waited for 15 minutes without seeing a bartender or ANY server to take our order. We'd planned on ordering cocktails, but without any service, we changed our minds. Finally, because I was starving, I turned around and asked a server (who still wouldn't make eye contact with me) if she could take our order. She said no. After EVENTUALLY tracking someone down to order some sushi from, I asked for tamari on the side instead of soy sauce since I cannot eat wheat. She did not know what that was. I told her it's gluten-free soy sauce (this is a sushi restaurant and this is something people commonly ask for?).
All we ordered was sushi, and we eventually were the ONLY people in the restaurant, and it took 20-25 minutes. When it came out -- wait for it -- they forgot to bring the vegetable rolls I ordered, they forgot to bring my friend's entree salad (which was the ONLY thing she ordered), and they forgot to bring any gluten-free soy sauce. I didn't even bother to inquire about the vegetable rolls, since I was beyond annoyed and would have preferred at this point to just get the heck out of there. When the bill finally came, my friend's entree salad was on the bill even though it never arrived! She had to ask to have it taken off, and once again, no one apologized. I was so fed up that I wanted to speak to a manager as we left, but in an enormously surprising turn of events, I was unable to locate anyone.
In addition to one problem after another, the staff were completely disinterested, rude, and unapologetic. They literally could not have cared less. I am shockedddd that this restaurant is still in business in such a vibrant and thriving neighborhood. Maybe their takeout game is strong, but it is evident from their lack of clients that it will not be around much longer. Please dear God do not go here, even if you're from out of town or just looking for an uncrowded stop in an otherwise busy area. As a former restaurant server and someone who understands how challenging the food service business can be, this is still just unacceptable. A dark spot in an otherwise fabulous area -- and beautiful day. read more