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Kroger

2.6 (48 reviews)
ModerateGrocery
Open 6:00 am - 11:00 pm

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Restroom door, last cleaned circa 1988
Lisa T.

Literally the nastiest Kroger in the nicest area. I don't understand how they let it get this bad so fast. The store isn't that old. They never have carts in the store aside from ones with locked up wheels. The floors and bathrooms are littered with loose trash, which means the actual floor itself is filthy too. There are usually lots of employees standing around at the checkout but of course they don't bag groceries, they're just there to look pretty I guess.

I can't wait for the HEB to open up in town. I set up for a pickup order and it was ready four hours past the promised time and I was given moldy and damaged produce. Ridiculous.

the inside of a grocery store
Nancy S.

Love Kroger! This company is always great and their produce is always fresh. In California we go to their sister company named Ralph's but here in Texas the building is much bigger. Loved how every area had some sort of station set up. Bakery, butcher, cheese, wine, sushi, deli, and pharmacy. Lots of space throughout all the aisles. Plenty of parking and a gas station with rewards to get a discount. Prices are fair and similar to those in California. Recommended for your grocery needs.

a grocery store aisle filled with products

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2 years ago

Helpful 3
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9 months ago

Helpful 1
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2 years ago

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1 year ago

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2 years ago

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2 years ago

Helpful 2
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2 years ago

Piss poor customer service , I can cut deli meat , just don't get pissed when I do it myself, this store has gotten worse year over year .

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4 years ago

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3 years ago

Helpful 1
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3 years ago

The men's bathroom needs a paper towel dispenser. The restrooms need a serious cleaning. The rest of the store is nice and tidy.

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4 years ago

Helpful 2
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2 years ago

Helpful 0
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2 years ago

Starbucks in Kroger! Ashley was so friendly to me and her smile made my day better. She had my order ready in no time!

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8 years ago

Helpful 2
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5 years ago

Helpful 1
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9 years ago

Helpful 5
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3 years ago

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5 years ago

Helpful 3
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5 years ago

Helpful 1
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5 years ago

Rudest employees ever! The majority of them have absolutely no customer service skills

Helpful 3
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5 years ago

Helpful 2
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5 years ago

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3 years ago

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4 years ago

Helpful 0
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5 years ago

Helpful 2
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9 years ago

Helpful 4
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5 years ago

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7 years ago

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8 years ago

Helpful 3
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6 years ago

Helpful 2
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9 years ago

Helpful 9
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9 years ago

Helpful 6
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5 years ago

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9 years ago

Helpful 4
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7 years ago

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10 years ago

Helpful 2
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9 years ago

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7 years ago

Helpful 1
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Photo of Brenda C.
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9 years ago

Clean store and friendly employees!!! Love having Krogers within 7 min of my home!! I've made this store my go to shopping place. Thankful!

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9 years ago

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Review Highlights - Kroger

This particular location also has a cheese shop that is conveniently located next to the wine department.

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FRESH by Brookshire's - Bomb Double Burger at the Fresh Grill and Patio

FRESH by Brookshire's

(67 reviews)

I am writing to express my disappointment with the customer service experience my girlfriend and I…read morehad at Fresh by Brookshire's on the evening of [insert date], around 7:40 PM. Earlier that same day, I was informed by a staff member that the pizza department closed at 8:00 PM. Based on that information, we arrived at approximately 7:40 PM to order a pizza. When we approached the counter, the young lady working there told us they were closed. There was no greeting or explanation offered initially. I explained that I had been told the department closed at 8:00 PM. She responded that they closed at 7:45 PM. Since it was still before that time, I asked to speak with the manager. The night manager, Graham, came over. Unfortunately, his demeanor was unwelcoming and dismissive. He stated that they stop taking orders at 7:45 PM. By the time he spoke with us, it may have been around 7:42 PM, but we were already at the counter before that time. No attempt was made to accommodate us or to clarify the discrepancy in closing times. Instead, the interaction felt rushed and unfriendly. My frustration is not just about the pizza, but about: * Inconsistent information given to customers * Poor communication * Lack of basic customer service and courtesy from management If the pizza department stops taking orders earlier than the posted or communicated closing time, that should be clearly stated and consistently enforced. More importantly, customers should be treated with respect and professionalism. I plan to follow up directly with the store manager, as I believe this experience does not reflect the level of service Fresh by Brookshire's should stand for.

You better look at the dates of the food you buy because it will not always be Fresh (sometimes…read moreexpired) they will change the dates on old meats and mark it up in price so when you see things with 2 or 3 stickers that's why

Tom Thumb

Tom Thumb

(24 reviews)

My 7 year old daughter and I were followed around the store, being two of the few minorities in…read morerange I tried to be positive, and after spending over 150$ compared to those who came in and grabbed a couple of items you'd think I'd be treated with respect as a valued customer. NOPE, the self check-out clerk, (not even the person I checked out with as I went through the normal line due to having so many items) stopped us and asked if we had paid for our sodas. I checked the receipt as again I had worked with two other clerks who had taken care of such and verified I did. This was embarrassing, harassment, and terrifying for my daughter who spoke about the experience for days after. While all this occurred plenty of people continued to check out in the area she was supposed to be watching, where actual theft could have occurred due to her involvement in a situation that didn't concern her. This was on February 9th and the associates name was Daniela. I would have given two stars as it's a beautiful store but after reporting this to corporate the manager was supposed to contact me that same day . That never occurred, so to see them responding here is quite irritating .

Lately, everytime I purchase a premade fruit bowl, I am constantly noticing that the raspberries…read moreare moldy and the melons are too aged. Packaging says best through July 13 but it's only the 10th and things are already bad . Why are we packaging older fruit for purchase?

ALDI

ALDI

(22 reviews)

$

This review is only about the fresh produce at Aldi's in Rowlett. I've had to stop buying much of…read moreit as it turns bad very quickly. The bagged salads, bananas, apples, oranges, grapes and a few others are off my shopping list, and now potatoes as I bought a 10# bag just a couple days ago and already 5 good size ones are bad, mushy and oozing everywhere. I had to go thru the bag and rescue the good ones with hopes they'll last a little longer! There's still some good buys at this store, but I've been told the fresh produce might arrive on a reefer and some could be frozen upon arrival and/or stored at too cold temps in their warehouse, or that maybe the chilled area is too cold for all that is displayed there. Whatever the reason, it's no longer cost effective nor appealing to purchase much of their fresh produce stock.

Truly the last time I will shop at ALDI's. I've refrained from leaving a review on numerous…read moreoccasions because I just don't like to be a negative person but today was the last straw. I've had very nice encounters with all the workers there but the woman with short blue colored hair. First occasion she was talking down to a coworker in front of customers, and continued to in a loud tone while walking away. How humiliating of her to do so let alone with an audience. Second occasion, my husband and I went to purchase tomatoes and we noticed many if not all had mold on them. We kindly set them aside and found a good package for us. When checking out (because we couldn't find a worker on the floor) we let her know about the moldy tomatoes and she rolled her eyes at us in annoyance. Third occasion was today, I did a pick up order. She came tapping on my trunk window, so I rolled the window down and she scoffed at me (my vehicle doesn't have capability to open the trunk with a button) didn't greet me or confirm I was who was on the order. Many other employees come to my window or passenger window and ask where I'd like the bags. There have been several mini occasions of just bad attitude from her but these are the 3 that have really stood out to me. I really hope she's not a supervisor or in any position of management because she is not fit for it. Glad Sprouts has opened up just down the street.

Kroger - grocery - Updated May 2026

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