This new store director don't care about small town love as Tammy did! Please bring her back! I had a small issue my card was compromised and i needed cash! So, I ran into the store to grab some cash and was denied! I wrote a check from my business account for $150.00 just enough to get me till my card came! I was denied without cause! If Sheila had been there she would have taken care me ! All she did was apologize like I'm not known by everyone in the store and a doctor in this small town! Lady behind me say, "you got to be white or latino to get help!" Smh and she was WHITE! read more

Another five star experience here. All employees are so friendly and kind! Well stocked and clean. Always have the best fruit than all other competitors. I drive out of my way to get it there. Every employee I meet is so caring and friendly. Can't say enough about it. Use this store!! read more

Izzie at the Starbucks inside was exceptional. Fantastic attitude and a credit to the company.

Gave me 5 "fresh" prepared meals that expired the day that I got them. Manager Raquel implied I was lying because her team wouldn't do that. I had to go up there to resolve it, wasting my time and gas for their mistake. Terrible customer service. Even Walmart doesn't do me like this. read more

I've shopped this store for over 10 years and it has steadily deteriorated. It's now at the point I only go in if it's the only option. The produce section has a poor selection and rotten produce is found throughout. Multiple bins lay empty and produce clerks seem bothered with any questions I recently stopped at Tom Thumb on Firewheel parkway and found a clean and well-stocked store. It's night and day between the Dalrock store and the one on Firewheel parkway. read more

One of the many departments that I frequent at the store during the weekday mornings is the frozen food section. I have always found it well stocked. Whenever I have been in the department, I have encountered many nice employees who are busy stocking the shelves. They are always willing to help me find something and are very kind to move their stocking cart out of the way, so I can get an item from the freezer. One of these persons is a lovely lady. I have noticed that she is a very efficient stocker. Recently I noticed she had a large stocking cart filled and safely balanced to the top. She takes out the largest amount that she can stock in the appropriate time. She minimizes the time going back to the storeroom to retrieve items for stocking. I admire and recognize her efficiency and work ethic. This lady is indicative of all the employees at this Tom Thumb. All departments are well-stocked and the atmosphere is friendly and professional. read more

Clean and not crowded! This Tom Thumb has a Starbucks indoors as well. We were only here briefly for a couple of items, but it smells nice walking in, is clean throughout the aisles, and the staff is nice! read more

Tom Thumb - Chicken thighs, avacados, and bananas - Grocery Near Me - Rowlett, Texas

Been here about 3 times in the last several years and each time it's been a customer service nightmare. Hands down the most unfriendly group of employees I've seen, from Produce, deli and now the meat department. My last visit yesterday was my last visit to this location. They act like they are doing you a favor by you shopping there. They could take lessons on customer service from Tom Thumb in Heath. read more

My go to grocery store. Go early mornings or mid afternoon. Evenings are usually really busy. Great food selection. Especially Chicken Mondays!!! read more

Tom Thumb - Food - Grocery Near Me - Rowlett, Texas

I love the convenience of this place despite some items that other stores do carry (mostly due to dietary preferences) but the prices are reasonable for the produce and beverages I rely on, the staff is always willing to address my concerns, this brand of Safeway stores has an EV vehicle charger that seems to be common to numerous Tom Thumb stores, I do appreciate how orderly it is inside that could be a hit or miss in the parking lot area in terms of litter since I deal with this kind of stuff at my position as a courtesy clerk, and most of all this location is a breeze to shop at when no one is panic buying against winter storms during the day and at night. read more

The pharmacist Richard is unprofessional and ignorant with updated federal laws which is concerning to say the least. After I pointed out they are not following federal laws and regulations, they expect surgeons offices just to do more work because they're uneducated. They don't understand partial fills, the argue with customers in person. I saw this last weekend with this same guy. He got extremely defensive and hung up on me after I gave them multiple chances to remedy their lack of knowledge. He needs to retire or be fired before you get sued for violating patient rights. Below is photo of the regulations they're choosing not to follow, or remedy. It's also embarrassing for him that a patient knows more than what he does with I'm assume decades of experience. I've sent this complaint directly to your director of pharmacy operations, Julie Spier so you should follow up with her to ensure this pharmacist and his supervisor are held accountable. read more

Tom Thumb - Law addendum - Grocery Near Me - Rowlett, Texas

Ok so I just wanna add that when I went to shop recently at night and I threw a tantrum from doing self check out, I actually want to rave about my dishes I've made with their fresh fruit! Gotta back Tom Thumb up on this again because I did state that it wasn't the groceries, it was the self check out that got on my nerves. I'll be back for more strawberries cuz I bought two tubs of those and their all gone! (purchased late Monday 1/28/18). All gone Wednesday. Keep that fresh fruit coming! read more

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BEEARE. Their selection is wonderful, but their service is not good. I have waited n had no one serve me at the deli and left twice. Now I've caught them stealing from me. They advertise one price and charge you another. read more

Great grocery store to get whatever items needed for the house. Anytime I get groceries either in person or with the pick up option, they always have what I need in stock. The store is always clean, well stocked, and the employees are always helpful and kind. read more

the flower department at tomthumb in Rowlett Tx has the most rude girl employee i ever met in my life Her name is Vall R She insisted on teaching me the right and wrong when i asked about a price of an item She kept telling me you are wrong you are wrong , even when i said that is not a way to talk to a customer, she answered thats the way i talk to my people when they are wrong. the customers are her people and she is the one who are appointed to tell us that we are wrong if we ask a question. Vall R , should not be in customer service because it requires a nice polite people to make our day not ruin it. read more

I preordered a Thankgiving turkey dinner that costs 70+ bucks and picked up today at 9 am and turkey completely frozen I thought idea was to have dinner ready and not spend 3 hours cooking a frozen turkey.This is a disappointment and real bad management.I will be looking for a refund and will not do business here again read more

Really dig the deli department and bakery here. Lots of fresh pastries and freshly cooked dishes to titillate the senses. Parking is sufficient, and we have never needed anything we couldn't find here. They didn't get five stars though because the aisles tend to e crowded with merch making it hard to get through and they had some super questionable looking milk containers for sale in the dairy cases. Something above them must have exploded because they were all covered in a brown substance and all caved in like they had been dragged through the dirt. I'll go back today and get pics if they are still on the floor. Other than that I think they are a pretty good store. read more

News Flash!!! Tom Thumb now provides the checkout service equivalent of Walmart! Checker Maureen puts groceries in bags, lines them up on the counter and says, here you go. No thank you for shopping with us, just here, load up your own groceries in the cart. When I said she could put it in the cart for me, acted like it wasn't her job. Again, said here you go, no thank you for shopping with us, so I responded as she obviously expected, by thanking her. Why pay Tom Thumb prices, just go to Walmart from now on for all your staples and just pick up any thing extra you need at TT. That's my new strategy! read more

Need someone at least watching the self check registers for clearing those "special" items or error resolution on Sunday evenings. Long lines= poor reviews. My time is important too! read more

Advertised for Valentine's Day the chocolate covered strawberries would be available 2/10 - went 3 different stores and they were not available - very frustrating - don't advertise it if you're not going to have it. read more

I moved to the area in September and to say I am disappointed with this store is an understatement. Expired items on the shelf, foods admittedly by the deli manager to be out of safe range on the adjacent coolers, spoiled foods 9n 4 separate occasions. Baggers don't care what they are putting together in a bag. This store could be so much better. read more

Amazing bakery. I was panicking due to the fact we were having a 50th Wedding Anniversary for my in-laws and we forgot the cake. How does one do that ?? I called all over town and no one was able to do a small "wedding" looking cake in such short notice. At this point i just wanted a cake that would "pass" for a Anniversary cake. I didn't have much luck with that either. On a whim i contacted my neighborhood Tom Thumb and spoke with the bakery manager. She was an angel !! I came in on Saturday at 2pm, we discussed what i needed and i picked it up Sunday morning at 8am. It was absolutely beautiful ! And tasted amazing !! Everyone at the gathering loved it and kept asking who made it. But most importantly the 50th Anniversary couldn't get over how pretty it was and said they had never had a cake so beautiful. Thanks for the wonderful experience and memory you helped create !! read more

Tom Thumb - Perfect !! - Grocery Near Me - Rowlett, Texas

The store is clean and convenient to our home, but it is tiring buying items that are expired and having to do a return. 3 times in the last month. We even checked the item we returned last month and it is still on the shelf which expired in early October. Please check your inventory before purchasing or drive the extra miles to Krogers in Rockwall. read more

This store used to be one of the best in the Dallas area. Then Albertsons bought it out and it started going down hill FAST. Employees and customers that were here all of the time started disappearing. Yes, I frequented this store a lot and ran into the same people all of the time. I got to know all of the employees. It was just great, CLEAN, well stocked with a plethora of items. In fact, i started teaching my toddler math in this store.... you can't have something if you can't tell me how much it is. Lol. Then enter Albertsons, and everything started changing. The staff, cleanliness, product, prices, and even clientele changed. The bakery here is basically worthless. When they were still a real TT, their sourdough could beat any San Francisco bread hands down. Now, nothing is consistent. You never know if there is going to be fresh bread baked that day and if it is, will it be good? Will it be burned? Did it need to have been proofed longer? Did it need to actually finish baking? How old are the rolls on the shelf? The date doesn't mean much since they always claim that they just put them out and the date on the label must have been set wrong. Don't plan on buying donuts either. They are just plain nasty. And that is the one thing they should have brought from Albertsons along with the hot French bread. The meat counter is so-so at best. They keep getting rid of items they have always carried and the employees are not what they used to be. The store surely doesn't smell and feel clean like it used to. If I need something from Tom Thumb, unless it is a dire emergency, I drive all the way into Dallas now. Most of the time my money goes to Kroger, Sprouts and anywhere but Tom Thumb just out of disgust! Especially since they are all now seeming to fall apart. It still amazes me that they would sell out to Albertsons when they were such winners in the grocery game! read more

Convenient location with a good selection of wine, beer and ice cream! Reduced footprint relative to a typical Tom Thumb but good selection of fresh produce and necessities. Parking is a bit crazy due to the shared lot. read more

I ordered a cake from store and needed to discuss my wishes with the Bakery. I was told they will not start my order until tomorrow at 0200 in the morning and I was unable to talk with anyone unless I want a call in the middle of the night. My party is in 1 day and I am unable to discuss my wishes with whom will be making my cake. Lady was rude and had horrible customer services. I didn't expect this type of treatment from this establishment. Just sad for my local grocery store. read more

I love Tom Thumb. The convenience, fresh produce. The fact I can find items still in stock even on Super Bowl Sunday. I love having Starbucks available, if I want it. They are clean. Employees always asks if I need any help - every single time I go. The $10-15 gas savings - and personalized coupons based on what I actually buy #amazing As much as I love Tom Thumb, and despite paying more for groceries (which is worth the convenience!), I feel this location is not as fresh as my old Tom Thumb in Carrollton. I can't quite pinpoint why - as I'm still new in town - only that the produce seems to go bad sooner. I still shop here occasionally, but am searching for longer lasting groceries in the area at an affordable price. read more

Clean and well-stocked. Always has nice produce. I find unadvertised bargains on a regular basis. A bit pricey on some items but aren't they all?? read more

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I have been going there more frequently because they have had good sales and digital coupons and I have had a great experience more than once! They have been kind and generous in their customer service helping me out at self checkout. I have been very impressed! read more

This is in regards of the Pharmacy at this location. I guess the pharmacist adapt to a different ways of customer servicing as he gets too old. Every time I come, he never seem to have a smile talking to customers. However this is not my complaint! He's supposed to be a pharmacist, consults the customer to assure us knowing the meds, instead of all the time he would only charge and bags the Med like any other cashier. Unless you ask yourself! What I hate MOST is the label on the meds never have the most important information to remind you which meds is to treat what. They only instruct how much to take, how many a day, and how long. Like really...? Even if you verbally tell me 20 times at pick up, by the time I get home I'd would forget what was told. Please have this on label! And this is a good memory young person, image our senior customers...c'mon! read more

I feel I owe Tom Thumb an update. I do all of my shopping here now. The reason I always come here is because of their ever expanding selection of higher quality food. They have a huge variety of natural, organic, and vegetarian food. I can do all of my shopping and get all organics if I so desire. Can't do that at Albertson's across the street. They also carry Applegate meat, which is meat raised with humane practices. This is something I'm very passionate about and hope they expand their selection of Applegate products in the future. read more

OH I am so happy I remembered this place so that I could write a review for it. This particular Tom Thumb has this wonderful manager. I always loved going there because it made you feel like you stepped into a pleasantville, but not creepy pleasantville. You were so taken care of, as if all the employees there were your butlers, at your service. This particular manager, hopefully he is still there, was a short older man with white hair, very clean cut, smiling, happy and professional. He reminded me a lot of the Monopoly guy. I believe he is the reason this Tom Thumb is so clean, organized, and friendly. Do tell him if you ever see him that someone wrote a nice review on his behalf! read more

I have been coming to this Pharmacy for 3 years and had a great experience most of the time but I am now going to a different pharmacy due to Richard the Pharmacist. I don't know if he's having a tough time with this Pandemic or something else, however, he has come close to calling me a liar for the last time. I really like and appreciate everyone else there. I do not want to hurt the company or him but this needs to change. I have not been treated like that and will not continue to now. Adults don't treat each other this way. read more

I have been shopping at this Tom Thumb since the day it opened. When it opened and for many years after that it was a pleasure to shop there. A couple of years ago -- perhaps they changed managers, but for some reason -- there was a decided drop in the friendliness, atmosphere, and helpfulness. It was a noticeable change. However, my wife has her prescriptions at the pharmacy there so we continued using this grocery store as well. We are still 100% delighted with the pharmacy. However, in an apparent attempt to save payroll $$, the store has gone from the cheerful and helpful adults who used to work there to a gaggle of high school students who, for the most part, don't care a whit about service, customers, or professionalism. Today was the last straw when the checker and bagger began arguing in front of me. I was willing to overlook the fact that the checker spent an additional 5 minutes with the person in front of me just chatting after she had checked out. But when the two employees began fussing I very nearly walked out of the store without my groceries and without paying. When the bagger threatened the checker with physical violence (offering to hit her 'up side the head' with a bottle from my cart), I realized I was in that store for the last time. The bagger offered to carry my groceries to the car; something I've always expected from Tom Thumb. But then when I said "yes," he explained he would have to go to the office to find his coat. By the time he returned with his coat I had already taken my groceries to the car. Never again. read more

I love the store but this review is really for the pickup part of it. I switched from ordering my groceries online and doing a pickup at Walmart to doing my pickup at Tom Thumb but Tom Thumb still has a long way to go for pickups. I had to call 3 times before someone would answer after I arrived at the pickup location. So either they are short staffed or do not have a dedicated pickup crew. Once I spoke with someone, it took a few minutes to get the order to my car. Walmart, however, has a GPS and they can see you coming. When you arrive, they already know you are there. They are already on their way. Tom Thumb only has two places to park for pickup. Walmart has a dedicated side of the building for pickups which is out of the way of the main entrances and has many places to park. Walmart does not allow tips. Everything is based on reviews. Tom Thumb doesn't, at least I haven't seen it, have reviews and tips are not expected but accepted. If you are new to Walmart pickup, they give you a gift bag to say welcome. Does not happen for Tom Thumb. I think Tom Thumb will hopefully get there but right now Walmart is winning in regards to pickups. read more

Great bakery selections and absolutely the very best Lemon Cream pies any where in Dallas. Try one I think you will agree. Their Key Lime Pie is also second to none, you will swear that it came from Key West... read more

This has always been our grocery store. The store was always nice, clean, and helpful employees. Unfortunately the change over once Albertsons bought it has not been a positive one. The produce isn't as fresh, many items have come home expired, and getting assistance out sometimes seems like you're inconveniencing them. read more

For a grocery store, this is a good one. Well-stocked, good produce, and they sell my favorite beer (Rahr). I also like their gas rewards program...it gives me a good reason to buy all my holiday gift cards at Tom Thumb. read more

I prefer Tom Thumb because they always have great customer service. But I would like to applaud your employee Dylan! I left my wallet in my shopping cart in the cart return and he found it and turned it in with nothing missing. Thank you so much. I got home and that was my panic and he was the hero of the day!! read more

Waiting in line at customer service desk with two people working the counter and two people ahead of me... Took over 15 minutes. The Assistant manager, Amy Ainsworth took two people that just walked up without a second glance at me and my 81 yr old father and one year old to sell lottery tickets and then to take a person she knew by name. It happened so fast and when she was done, the other clerk was finally finishing up with his customer. I proceeded to explain that it was poor customer service and she said oh I thought he had you. Even worse that she saw me. Not a single apology from her and as I was asking for the manager, she interrupted me by taking a phone call. Ridiculously rude and unprofessional manager. I'm in the store daily and everyone else has always been so nice and helpful. Amy Ainsworth, sad that you're management material. read more