Waited 2 hours for a pick-up order only to be told thelat due to a "gltch" they were unable to fill the order. We had to go inside and shop for everything ourselves. Normally, this would not be an issue, but my wife was 39 weeks pregnant, and we did a pickup specifically so we wouldn't have to walk around. (Before you freak out, I offered to go get it myself, but she insisted on coming in, too) 2 stars, though, because they did price match the pickup deal we wanted and they did give us a gift card. I'm still never going back to this kroger. There are better ones in town. read more

Today I was treated rudely by customer service representative Trish at the service desk. My daughter left a portion of her order in the self checkout and I was asked to go retrieve the items. When I came to the counter Trish was moving around and really never gave me her undivided attention it was immediately I don't know what you are talking about I handed her the receipt and she acted like she glanced at it then walked over to the other side of the counter and asked me the date, as she held the receipt in her hand. She asked me how many of the items had been left. I asked her to give me back the receipt and called my daughter for more information. She began complaining to another customer about my being frustrated with her and called another rep. The other lady came up and knew what was going on. Trish loudly exclaimed I TOLD YOU I DID NOT KNOW WHAT YOU WERE TALKING ABOUT. My frustration was she really acted like she did not care to help and I felt like she was not helping and then her complaining to another customer in my face was too much and I let her know I was frustrated just like she was frustrated. THE WORST CUSTOMER SERVICE EVER. I hope I will never go to that location again and I am reporting this to corporate. read more

This Kroger has really gone downhill in the last couple of years. It's dirty, disorganized, and they are out of products, especially the ones on sale or that have coupons offered. The parking lot is dirty and it is very hard to find an employee to help. I'll will stick to Publix and Trader Joe's on the future. read more

This is MY Kroger location, as it is the closest Kroger to my home. There are many in the surrounding area, but I frequent this location often. This Kroger is located in Midway Plaza on Athens Highway. In addition, this location indeed has a Kroger Fuel Station to purchase discounted gas with your Kroger Card. The Service: I've been in the Loganville area going on four years now and I have never had an issue with this Kroger. The workers here are nice and helpful. The Atmosphere: They do their best to keep everything clean and stocked as much as possible. In 2020, when groceries and other items were scarce, I asked an associate which day is the best for restocking and I was told Monday's. That seems to hold true, because every Monday I visit, I notice workers restocking empty shelves with fresh merchandise. Overall, I'm not sure what everyone's issue is with this store, but they've treated me right over the past few years. I look forward to continuing my business with them. read more

Another instacart run and to arrive at 5:58 PM on a Sunday for the deli to be closed due to a call out employee. This is really unacceptable and I understand that the previous employee had to leave. This affects MY money and of course an uneasy customer. If you are reading this and know someone in need of a job......please apply. As an fyi, there customer service does not open until 11 which is also unacceptable. Many of the employees are very nice, but the store is not well stocked most days. TBH....after about 2:00 PM daily, I don't like shopping there for Instacart of personal needes because I can pretty much guarantee that they will not have what's desired.... read more

Because I live nearby, I come to this Kroger all the time. It's in a super convenient location. There's never any issues with parking. They usually always have all the necessities that I need to complete my grocery list. I'm always able to find an associate when I need help with anything. The produce is always fresh compared to some of the other locations I've been to. There's never much of a crowd which makes it easy to find what I need and head out. I am highly recommending this location for your everyday needs. read more

Trying to find pizza crust took me 20 minutes ,even the customer service agents including the customer service manager couldn't seem to help. 15 employees standing around horsing around. I noticed an employee joking around put one of the cleaner bottles by the self check out in front of another employees face like they were going to shoot them in the face with cleaner, and I mentioned to the customer service manager I just saw this and they said "oh teenagers". Saturday sept 17th. 6:10 pm ish. read more

Horrible customer service. Prices openly advertised ring up differently at register (even with digital and card) Kroger tries to overcharge customers read more

LONG READ BUT TOTALLY WORTH READING IF YOU WANT TO SAVE YOUR TIME AND MONEY DO NOT AND I MEAN DO NOT GO TO THIS LOCATION!!!!! Drive to the loganville or scenic hwy locations !! Idc if you live next door to this Kroger GO SOMEWHERE ELSE This is my first time writing a review for them but this isn't my first time shopping or doing a pickup order here. We stay 7 mins from this Kroger we have lived in the area for 4 years. A friend of mine moved off old loganville rd the previous owners gave her a peace of advice and I'm not even joking when I say they told her not to shop at this location because they're garbage !! I placed an order to be picked from 10am -11am. I got a text that The order time got delayed to 11am-12pm. I sent my husband while I stayed home with the kids. My husband went to pickup our grocery order around 11:20am when I saw on the app it said pickup complete. Very small order which came out to be 7 items instead of 11 bc two things were marked out of stock. He called me at 12:10 saying he was still waiting and had been the only car out there until 5 mins ago. The other person was greeted before my husband and my husband suspected something may have been wrong bc the employee rushed back into the store . The employee came back out with the other persons order and returned back to the store. He never went to greet my husband or ask if he check in ( which he had done before the other car showed up.) If this hasn't convinced you to go elsewhere yet Another reason why you MUST go to another location is because I can 100% promise you at the snellville / loganville locations the employee sees another car and will get you to ask for your name. I have used them before but went with THIS location bc they had a slot left at a preferred time. After maybe 5 mins I'm on the phone with my husband again and he says he's watched two people gets orders and leave. He is still waiting and he's called the number on the sign twice the recording just tells him he's been checked in It's now 12:16pm!!!! I called into the store and spoke with a gentlemen in customer service by the name of James. I immediately ask for a manager /mod . He asked what was it in regards to. I explained my husband is there for a pickup he's watched two other guests show up AFTER him and get their orders. The employees aren't greeting him and he's BEEN checked in. He placed me on hold while he looks into it. After maybe 2-3 minutes he returns to the phone and says he sent the guy out there now with the order. He apologizes and tells me he knows they've been slammed but that's still no excuse . COMPLETE BULLSHIT because as I mentioned my husband told me he was the first person there and it seems like the last to get their order. My husband calls me and says an older guy just came out with the order and said to him " oh so you making Frosted Flakes for the super bowl" and walks off Even if he was "trying" to smooth things over that was not how to do it. WHERE IS THE APOLOGY ?! Are you fucking kidding me !!! The people who write good reviews for this location must be paid employees. We never have a good experience we just go bc it's close. It was imperative to write a review since this will be the last time I shop here. I plan to tell anyone I run into about this experience and hope I can save someone from wasting their time. I am passionate when I say I promise I will not ever go here again even if you paid me. read more

I have to admit this Kroger is closest to my home so I will shop here, if I have to, but its not because of quality. I rarely buy meat here anymore since I have had to return spoiled meat so so many times here. The produce does look better than it used to but the gray colored meat, I still see, concerns me. Just be wise when buying meat here, don't take any chances you don't have to. read more

The store itself is fine. Always clean and well stocked. The gas station is another story. The girl who was working there today is absolutely awful. She was very rude, had a demanding tone and applied fuel points without even having the courtesy to ask if we wanted to use them. Some of us like to save our fuel points until the end of the month. She was too busy talking to someone else the whole time instead of actually doing her job and waiting on customers and giving them her full attention. I will never go back to that gas station because the attendant was such dreadful person. How do awful people like that get jobs? Rude doesn't even begin to describe her snotty attitude. read more

Nice, clean location. Good veggie and fruit selection. Good sales! read more

Kroger - the front of a kroger restaurant at night - Grocery Near Me - Loganville, Georgia

This location has been going to crap for the last year or so. Today was my last trip to Kroger. I will be taking my business elsewhere from now on. Customer service has no meaning here. Best bet is to take your business anywhere but here. read more

Favorite go to shopping spot! Everyone is so pleasant and happy working there! Saturday morning is the best time to run in and out there!!!!

If I could give it a 0 I honestly would! Some of the staff are really rude I remember I went to go get a beer and it was two minutes before not being able to buy beer the hold Sunday rule, the lady was so rude about it she could've just said I'm sorry I can't sell it to you but No she went on how she couldn't sell it to me and for me not to even bother beg her because she wasn't going to sell it to me and I just looked at her like OK... ? And then I went this week and there's This lady that works in self check out and when I'm telling you she smelled so bad that I had to hold my breath and to me it's very unprofessional that they have somebody that's smells that bad of working their. read more

Worst Kroger I have ever been too. I used to shop here bc it's close to my home. I now drive further to another Kroger.

The night before Thanksgiving, my family and I were shopping for ingredients for Thanksgiving dishes, and my husband suffered a seizure in the checkout line. It was a frightening experience, to say the least, but I cannot express how helpful and supportive the Kroger employees were during this traumatic event. The cashier, the manager, and the pharmacist rushed over to provide assistance, called the paramedics, and stayed with us the entire time. Our family went by today to thank everyone personally, and the Manager, Thomas, loaded up a cart with a Thanksgiving feast since we had to spend our Thanksgiving in the Hospital. Thomas told my eleven-year-old daughter that she was very calm and brave during my husband's seizure and gave her a squishmallow (a little plush stuffed animal), which made her day. To Thomas, Delores, and the Pharmacist (sorry I didn't get your name), and all the other Kroger employees who stepped in to help, thank you from the bottom of our hearts. You are kind, and wonderful people. read more

Kroger - a woman in a wheelchair and a man in a hat - Grocery Near Me - Loganville, Georgia

This Kroger was recently remodeled and much nicer than it was. I give it 3 starts for a few reasons. At this location, there are constantly cars parked at the entrance (a "No No"). If I were a cop I roll through this lot multiple times a day and knock my quota out no problemo. It's also off the main highway and sometimes can take a minute to get in/out of the parking lot, especially if it is rush hour times. Otherwise, it beats the pants off Publix's pricing and is on my way to/from work. read more

This Kroger is my most shopped being that it is closer to my home. It is well kept and stocked and all the people I have encountered who work here have been very friendly and helpful. Echoing another reviewer is the egress issues of this local as being directly located on Hwy. 78 is a real pain sometimes! read more

One stop shop! They have everything you need under one roof. Love the organic section because I don't like food with hormones.

This store is always clean. I pass by an Ingles and Publix to get to this Kroger. It's not too huge as other Kroger stores I've been in. Nice and neat and very convenient. read more

They are very friendly here. The prices are higher than wal mart but you don't have to pack a pistol to go inside.

The one element I find most satisfying about shopping at this Kroger is it is very people friendly; every time I've been looking for a particular product, I love the fact that the clerks are so helpful and willing to order a product at my request. This type of service keeps me coming back! read more