My visit on February 15, 2026 was overshadowed by an interaction with Michele, who appeared to be…read moreacting in a managerial role. A customer had approximately 45+ items in the clearly marked "10 items or less" express lane. When I politely pointed this out, Michele did not attempt to resolve the situation or enforce store policy. Instead, she repeatedly dismissed me with "that's enough" and "it's okay," spoke about me to others while I was standing there, and when I asked her to repeat the comment she replied, "I wasn't talking to you." Rather than de-escalating, Michele's tone and behavior escalated the situation and created a hostile, uncomfortable experience. This is not the level of professionalism or customer service expected from someone in a leadership position. Very disappointing interaction. I have also contacted corporate regarding this incident and am waiting for follow-up.

I recently became aware of a new employee working the registers, service desk and self check. The…read morelady has a tendency to walk around with her smart phone in her hand and checking it continually. By doing so I noticed that she is not giving customers necessary attention and when she does she just turns and walks away. I am unaccustomed to this at Publix. The employees generally greets one with a smile and is friendly and pleasant. This person does none of those. She seems a bit gruff. I hope this is not a new trend at this store. If I wanted to be treated that way I'd just go across the street.

Thankful for Publix. We had a large function at my work. I ordered some sandwich platters…read more My order was prepared as requested with the tomatoes on the side so the bread and food would not get soggy. They always have friendly service. And the location on President Pl in Smyrna is usually nice and clean.

The service is always spot on. Never have to stand in line very long if at all. The store is always…read moreclean and very organized and I love visiting the clearance aisle to see what treasures I can find. Bogo's are awesome. The deli is also very tempting and smells great. The sub sandwiches and fried chicken. Are hard to beat.

This Kroger, which sits at the corner of McGavock and Lebanon Pike, is your standard Kroger…read morelocation, but packaged in a smaller, more compact size. Easiest described as a combination of city center and suburb locations. While the layout is smaller, they still have a great selection of all the goods I am accustomed to. I mean, you can tell they have less variety or certain items, but there was nothing completely missing for me. The store is clean, but needs some TLC conditionally. This is an older location, so the wear and tear, from inside to out is noticeable. Service was friendly at self-checkout. They were helpful in directing traffic and with any assistance needed when the self checkout gave you the normal attitude. There were no employees on the floor, so service in the aisles was lacking, but in my case was not needed. This location does offer the Kroger gas station, but it is situated across the street, making it a standalone gas station of sorts. Overall, solid Kroger location that I would happily visit again when in the immediate area.

I've been shopping here for 40 years. It's been going down hill but today was the bottom. Produce…read morewas low in stock, since I had so much to scan, I went through regular check out. There was nobody bagging my groceries. However, there were several employees laughing and hugging each other in the adjacent register aisle. After paying, the woman that rang me up just stood there! I bagged up five or six bags of groceries and she finally bagged up one item. If you're wearing pajama bottoms and slides, this is your store. I'm done with this location. Although more expensive, Publix is my new go-to in Donelson.

I do not understand how Kroger has let this location go so far down the drain. Starting when you…read morepull into the parking lot you see trash and litter. Walking into the store are employees sitting to the right of the store smoking. The cart Coral has trash all over the store along with trash in the carts. Once in the store you notice that the floors look like they haven't been cleaned in ages. The selection of goods is just sad. The produce department is a laughing joke. Service during checkout is ridiculously slow. The busiest time of the day had two lanes opened. I live five minutes away from the store and I choose to drive to the Kroger in Smyrna which is an extra 10 miles away. Kroger either needs to do something with this store or completely shut it down. I believe it is a health risk at this point.

This Kroger has stepped it up with new Management sense most of these last reviews, I worked here 3…read moreyears ago and quit on the spot due to uncleanliness.... I currently work here again for a couple of months now and the new Management is soo much better. I encourage anyone to try us again:)... find me at a register with a smile and fast check out

what is the point of walmart pay if you cannot use it for the walmart gas station????read more

I had a terrible experience with Tia in customer service today. I would like a manager to email me…read moreif possible. Tia had a terrible attitude and she disrespected me and my daughters . I have never had an issue at this Walmart until today. I was told by Jensen that Tia is a new hire and may need additional training . I would like a Walmart team lead to contact me So I can file a formal complaint against Tia (greeter at the Pharmacy side of the store). She has a horrible attitude and she was terrible to us today. Heartbreaking experience . She is going to ruin their ratings if she remains at that door. Please consider having her apologize for her wrongdoings

Sometimes I just have to go looking for something that reminds me of home. And nine times out of…read moreten I have to hit the outskirts of town. This family grocer may appear "gross" to some, but I say it's homey. It reminds me of the local grocer from my hometown, but with reasonable prices. They have a train set that circles the ceiling, and I don't care how old you are, that is neat.

This review is for the Kroger gas station…read more Came here at the end of November to fill up the gas tank. Even though a lot of customers were getting gas, waiting for a pump didn't take long because there are many gas pumps at this Kroger gas station. It looked like all of the gas pumps were working. The gas stations is relatively clean. I noticed that this gas station has the most outdoor vending machines and refrigerators that I've ever seen.

This Kroger has gone drastically downhill in the last year. The parking lot is not safe after dark,…read moreas they NEVER turn on the parking lot lights after dark on the side by the pharmacy. Good luck checking out after 915 pm, as they close all of the lanes except the self checkout on the very end. The lines are usually half way down the aisle towards the help desk- not an exaggeration. And NOW you have to fight the aisles with the inventory robots! Why are they here while the store is open, if all they're doing is inventory? They're bulking and in the way.

In town visiting family and decided to stop in this location to pick up some Wednesday Discount…read moresushi. This location is on a pretty busy affair and shares a parking lot with several other businesses of fast food restaurants making it a bit hectic to pull in. But once you're in there, it's the same old familiar Publix, as always. This location really did a great job on making sure the sushi selection was fresh, promotionally priced, and ready to go. I grabbed about three packs, walked across the store for a couple of other items and was out within five minutes. Publix best quality might be. It's consistency and this is another example.

The deli is top notch! The store is always clean and has adequate check out personnel. They are…read morealways friendly and anxious to help you!

I am a huge fan of Publix but they dropped the ball today. I went in on a Saturday afternoon and…read morethere was only one lane open with a long line. I went to Customer Service, where three employees were in a conversation, and reported the situation to them. I was told that they were waiting on a person to arrive. No apology, no effort to correct the situation, just a lame excuse while from my spot I could see 5 employees. This location needs better management.

They've expanded their deli selection, and their subs are unbeatable--far fresher than Subway. The…read morestaff is friendlier than the competition, and their excellent fruit selection, along with the added refrigerator space, makes the store easier to navigate. I highly recommend their Sushi Wednesday, and without a doubt, they have the best desserts around!

Great products! I love their fresh produce and delicious breads!!! Everyone there is friendly and…read morehelpful.

Stopped in at the Amish Country Market…read more They have a lot of different food options to choose from. Everything from cookies, sausages, ice cream, and cheese. There are a multitude of pickled items and garnished and various mustards and jams and veggies. They also have a small deli where you can order sandwiches. They have friendly service, and have vintage like decor throughout the market. Lastly, the prices are actually very reasonable.