I am a huge fan of Publix but they dropped the ball today. I went in on a Saturday afternoon and there was only one lane open with a long line. I went to Customer Service, where three employees were in a conversation, and reported the situation to them. I was told that they were waiting on a person to arrive. No apology, no effort to correct the situation, just a lame excuse while from my spot I could see 5 employees. This location needs better management. read more

They've expanded their deli selection, and their subs are unbeatable--far fresher than Subway. The staff is friendlier than the competition, and their excellent fruit selection, along with the added refrigerator space, makes the store easier to navigate. I highly recommend their Sushi Wednesday, and without a doubt, they have the best desserts around! read more

Three and a half hour after delivery I still have not heard back from Publix delivery or Instacart. I gave a 15% tip hoping that the person putting my order together at least would glance at the fresh items before bagging them but... obviously nope. I was hoping Publix would get back to me and offer some non moldy strawberries, but nothing. I have been in the app and on the website looking for an easy way to get in contact with them but it's set up to send you around and around. When sending my 2star review minutes after delivery I got a message they would get in contact with me but so far no call and no email. Just FYI, don't order anything you really need! Unless you are willing to go to the store and fix your order. But I guess you don't or can't and that's the reason you used them in the first place. Better stick with Amazone and Whole Foods I guess. Oh! Also, you buy things for $134 but they charge your card for $150 for a week...? What am I ? Publix bank?? read more

Publix Super Markets - Yup, that's mold! - Grocery Near Me - Smyrna, Tennessee

Publix has grown considerably since its beginning in Florida. We have grown and become so popular because of their great customer service, BOGO deals and we can never diminish the strength of their subs, affectionately called Pub Subs. I travel a lot for work and I find myself in a lot of Publix. Even if it is just for their iced tea, service is always extraordinary. Yes, I would recommend here. read more

This is a very nice Publix, which is to say, a Publix. The reason I'm doing a review today is because they offered free delivery through their app and I tried it out. Here are my thoughts: Only one item wasn't found. The app does give you the ability to chat with the shopper and to take an alternative if they say they can't find it. I told the shopper not to do any alternatives so the amount came off my final total. Everything arrived *close* to on time. It was over by about 20 minutes. No big deal and the app told me as well. But I only ordered a few items to test this. If I had a big order this would have been an issue. My items were all perishables. They were still cool, but not cold. This location isn't far from my home but I thought this would come in a cold bag. The price for delivery was pretty high. First, I am almost certain some of these items were higher priced than when I shop myself. Maybe $0.50 per item. Publix does change pricing a lot but I've never seen these prices and I ordered stuff I almost always do from them. So I believe there is a process markup. Then there is a delivery fee of $3.99-5.99. There is also a 5% handling charge to Instacart. There is also a tip for the shopper. And in the end for $50 in groceries you could be looking at $10 easy in fees and tip. If that's a good deal to you then cool. But I'm thinking the fees and tip could easily top 20%. Very small and very large orders aren't a great deal, IMO. I may use this again if I can't get to the store. But probably only in emergencies. UPDATE: I've confirmed that prices are higher for Instacart than in store because I returned a couple items that were bad. I got less refund than the charges (a couple sausages were $6.99 in store and $7.75 via the app.) Publix could not match what I was charged. I contacted Instacart and they offered me a discount on my next order. Not sure how they came to the amount offered. Be aware of this. read more

Publix Super Markets - Fees and the unexpected authorization. - Grocery Near Me - Smyrna, Tennessee

This grocery store is my absolute favorite!! The employees are always friendly, and they have the absolute BEST FRIED CHICKEN!!! Their baked goods are also very delicious!!! read more

Tony and I went to Publix Super Market to pick up a few groceries. We were in the area and decided to shop here. We absolutely love the fact that this is a VERY CLEAN store..and we both agreed that the CHAIN of Publix are always the most clean stores we have grocery shop in. We noticed all the employees carry a cleaning cloth with them. We noticed that there is always so many employees to help out. They are so helpful. The groceries are so well stocked and I love the flow of the stores The prices are a little more expensive. A few pennies here and there, and some items about .30 to .50 more but they have a lot of Buy ONE GET ONE FREE items. I love the Bakery section, The Deli section, well actually all the sections. The store chain could give lessons to other chains on how to keep their stores this clean and they Rock on Customer Service... Others like Kroger's ((( which I love by the way)) should learn from them.. Great store..!!!! read more

Publix Super Markets - a car parked in front of a publix - Grocery Near Me - Smyrna, Tennessee

Man, I got a pound of roast beef for the week today, got home and it's the best I've had in years. The food just seems to taste better from here. Love this deli and didn't get the guy's name but thank you! read more

Sunday, October 25th, I attempted to make a purchase at this location's "self checkout". My total was $81.80. After being promoted to insert CASH or card I entered a $20 bill. Mind you, the cash light was also GREEN indicating it was taking bills, yet the machine took my $20 and proceeded to throw an error code. I patiently waited for 10 or so minutes while (I'm assuming a manager) looked at the machines records just to tell me there's no misplaced $20. I was told to leave a name a number, and I was told I would receive a call the following morning (YESTERDAY). I told them over and over to check them cameras, but for whatever reason they were reluctant to do that. DONT SHOP HERE read more

The employees here are all so kind and helpful. I don't know how they do it. If anybody from corporate is reading this- this store is fantastic. Compared to the Kroger's of Nashville that I've typically gone to in the past, this place is on another level. Clean, tidy, well stocked, and beyond helpful people. My $5,000/yr in groceries will now go to this location. read more

The Publix Store on Lee Victory has the nicest people they are very friendly and nice and are willing to help. Howard the department manager is very nice and very friendly. He really helped me out when I was overcharged on some turkey. Every time I come in the store he always speaks. I definitely recommend shopping at this Publix. They have the best deli department. Sebastian and Brittany in deli are very professional and friendly and do great job at their job. The two Ryan's in the meat department are very helpful. When they are out of the type of meat I want Ryan M. is willing to make some more of the meat that I want. This is hands down the best store in Smyrna. I definitely recommend shopping at this store. I never shop at any other Publix except for the one in Smyrna on Lee Victory Parkway. read more

I love shopping at Publix. I used to shop exclusively at Kroger until I stepped foot in Publix. Now I won't go back to Big K. The customer service is head and shoulders above any other grocery chain in Middle TN, even Whole Foods. The employees look clean and neat, they engage in conversation without being annoying and they are very helpful. I had a few price issues I didn't notice until I got home and they quickly fixed the situation and gave me cash for the difference. Their variety of most foods is much more than Kroger. They carry my brand of yogurt (no other store in Nashville did), they have lots of delicious gluten-free frozen meals to choose from, gluten free bread and lots of ciders. I've seen cheaper prices for a few things at Kroger, but I'm willing to pay a little more to feel appreciated as a customer. which I do at Publix. And they don't make you have a stupid club member card to save $$. They just let everyone save money on whatever's on sale! Winner!!! read more

Sushi was definitely sub par compared to other stores. The knife work was sloppy, the selection was extremely minimal, and the quality of seafood was poor. The rice (although rather sweet) was cooked properly and seasoned well .........which I guess was a plus. Maybe I just came on an"off" day, as publix usually offers consistently good sushi (as far as supermarkets are considered) Will try again at a different location. read more

Like the other reviews, I am a convert from Kroger & not likely to ever go back. The people are always very friendly when you're in front of them. One time back in May I called the bakery wanting to ask some questions about the ingredients used in cakes. I was cleaning up my kids diet. Well the reception I received told me that I wouldn't be purchases the cake. She snorted at me, kept pulling the phone away to yell at someone because she didn't know, told me "you might as well make it yourself" then pulled away again & yelled "hey, you wanna talk to this lady?" I hung up & decided to never buy a bakery item again. Oh, they don't actually bake the cakes in the "bakery" read more

I just love publix they are very friendly and helpful. They have quality produce, meat and fruit.

I've only been in Publix a couple times, but have always had a good experience. The store is generally clean, short lines and helpful employees. I did run in here Saturday evening to grab a couple bagels for the morning.. Unfortunately, the selection was slim as they probably don't start baking until the AM. They have great meat in the deli and a good selection elsewhere. read more

Waiting in line is not usually a problem, because It's never too busy except weekends. Even then, all the checkout lanes are never full. I like it, it gives me time to be myself. For example I like to pick fresh fruit that without bruises or nicks. Luckily, it's never in short supply. Publix taxes you (is that where the x comes from), save @walmart or aldi. There's sales on cereal that help. Publix offers higher quality items and some organic. Convenience, quality, and good Service keep me coming back. For example, they Always ask me to carry my groceries, even if it's two small bags. I'm a strong guy and can handle it myself, but thank you anyways. There's two small quips. 1. They always have like 10 fried chickens. If people come to publix for fried chicken and to shop, then why don't we do fresh orders and pick up at checkout. It'll cause so much less waste and disgusts me, besides fresh is always better. 2. There's a trend to buy prewashed vegetables. I actually got a weird look when I bought spinach that wasn't already bagged. Relatedly, lack of green leafy selection. read more

Horrible Produce Manager "Ron" has poor time management and lacks simple interviewing skills. I question who put this sorry excuse for a manager in charge of a whole department. read more

FRUSTRATING**** Yes, the store is clean, the associates are friendly, the meat department is awesome as well as the produce and deli - those are TOP NOTCH! Why did I give it 3 stars? Well, Publix absolutely NOT NOT NOT match prices. They would rather lose a customer than match a $0.50 difference! I argued with Customer service and told them Kroger, up the street, had the exact same item for $6.69 while the item at Publix was $7.49. Not working with loyal customers makes me not want to go back. The ONLY reason I go is because my wife likes it and everything is really fresh! I would rather go to Aldi or Kroger myself. Keep your damn high prices and shove them! read more

Excellent shopping experience. They apparently have an outstanding training program because all of their employees are knowledgeable, friendly, and professional. Their service lives up to their advertising. Completely different experience than Kroger and much preferred. You'll probably get a little cheaper overall bill at Kroger but the overall experience is worth the price. read more

Only shop here if you want to buy expired food & want them to cram everything you buy into one bag no matter what it is. Terrible store, I go for convenience & because I love Publix but this is the worst of them no doubt. Guess I will have to track over to Sam Ridley to get a decent store. read more

This is the cleanest Publix I have EVER been in. The vegetables and meat are the freshest around and the staff is very friendly and helpful. We've also been happy with the bakery service...3 years of consistently delicious birthday cakes! read more

I am from FL so familiar with this chain . I was so excited when Publix moved to the area. I knew if folks would give them a chance they would love it! You cannot beat the friendliness and cleanliness of each store. Happy to see they beat out the other groceries by having 2 store instead of just one. Their bogos ate awesome.. read more

I always stop in here when I am staying at my brothers place nearby. Nice clean store with excellent customer service. Everyone I passed said hello and asked how I was and if I needed any help. Smiling and friendly people. The shelves were all well stocked and prices are slightly above average. read more

I am a huge fan of Publix. And I've always bragged about their bakery. But something has changed recently. Lately everything I have gotten from there has been barely edible. The blueberry muffins have a very artificial flavoring to them, the coffee cakes are very heavy on baking soda and the dough is very wet and doughy, even the chocolate ganache cake that I have fantasized about in the past, is just not that great anymore either. I don't know what happened but somebody needs to pay attention. I still love Publix and I will continue to give the bakery a try but the last six months or so have been disappointing. read more

If they would hire me to do the job, I would gladly be the public poster child! Their bakery is delicious, their deli is incredible, and their produce is the freshest! I have been a long time shopper at this location and have never been greeted by anything other than complete hospitality and eagerness to help. This location is where it is at! read more

I went to this publix to grab a few quick things two nights ago and was greeted by the usual happy employees, one of the many reasons I love to shop here. The cashier however, took it upon himself to take the extra step in helping individuals. I was impressed, could not go without writing a review. I didn't get a look at his name, I wish I did. I will always shop Publix -happy customer read more

We don't shop anywhere else. Can't get any better than Publix. People, food, sales, cleanliness, is all superior to any other. Thanks to all who work there. read more

I am so thrilled that Publix opened in Tennessee - I always dreaded grocery shopping as choices were limited to Kroger hell or Walmart disaster. Publix are always well stocked - fresh produce choice meats and staffed with pleasant workers who seem to care about what they do - unlike the miserable people at Krogers and Walmart. LOVE shopping here! pricing is very fair and equal to what I spend at the other retailers in the area. read more

In general, we like shopping at Publix in Smyrna, TN. We love the fresh vegetables and meats. The smell of fresh-baked bread is so enjoyable. The store is always clean, the employees are extremely friendly and helpful. One afternoon I went in and was looking for something for dinner. The gentleman at the meat counter suggested the pre-seasoned Italian meatballs. Sounded good. I got them. The next afternoon, I was back looking for something to make for dinner, again. The same guy passed me, walking down the aisle. He stopped and asked how the meatballs turned out. I was shocked that he remembered me. It is a great experience. Employees are fantastic! However, we have always found that the other shoppers are extremely snooty, hateful and entitled. If the shoppers were half as friendly as the employees, it would be a better experience. (I know...Publix can't control that). I'm just sayin'... lol read more