They never gave enough help at checkout. It is a great store, clean and well stocked, but takes forever to pay

Clean and friendly store. It's in a REALLY BUSY area, but other than having to park far away and deal with traffic, the store is good.

Moved to the area last November and have been using Kroger since. Staff is very friendly. The people behind the deli counter are always friendly and eager to help. Only negative is I think their produce department could use help. All too often they will be our of product and I will have to go elsewhere to get. read more

This is a nice Kroger with a Sushi, Olive, Salad and Soup bar. However, I will NEVER shop at this location again. Our cashier yelled at us, sighed continually and gave us the most horrible hateful look we have ever seen. We don't even know what we did. We had one item! We waited in line but didn't put our item on the side by her because there was no room. That must have set her off! We threatened to talk to the Manager and she said "fine, I don't care... she's right there." So after the 5 minutes of hell, we spoke to a manager and I reported it to Corporate. This woman should not be in customer service at all. She's an older woman, who is grouchy, racist and should be fired or demoted. We weren't the only people she was rude to. read more

It's a Wednesday night . The store is full and only two cash registers open . This is ridiculous .

Customer service at it's worst . Friday afternoon. 2 cashiers. Appears to be no leadership even pretending to care.

Well, I didn't think I could hate grocery shopping more, then Kroger went and did a redesign at this location. Again. Smaller aisles in some areas, wider in others. Similar items located in different areas throughout the store...just try to find adobo sauce. Wait. Don't, because they don't sell it anymore. That yogurt you liked? Gone. Want wine? Be sure to add a few minutes on to your trip to trudge through the throngs of people in the veggie, deli sections and back out again. Also, it'd be nice if they'd instruct their employees not to take up the parking closest to the store. read more

Clean, no holdups, and return policy is efficient and helpful. And their gas is always cheapest in region.

I want to like this Kroger, but I can never complete my grocery shopping at this location. They are always out of things on my list e.g. red potatoes, milk, coffee, bread, etc...I went there today around 2:00pm to buy ground sirloin and the shelf was empty. I didn't even bother looking to see if they had the other items on my list. I am going to Tom Thumb after work now. Also, I don't recommend going there on Sunday afternoon. They way the shelves look, it appears that an impending disaster about to strike the area. read more

The grocery store is ok , though after the expansion it has lost its neighborhood grocery feel . This review is about the pharmacy and its total lack of customer service . Standing in line for my medicine and they refuse to serve customers already waiting as it's 5 minutes past closing time.. will never fill my prescription here read more

Why can't you give no stars? I wanted to be clear this was Instacart the company they use to shop and deliver the groceries to their customers. They're grocery delivery service is the biggest ripoff ever! I've been recovering from foot surgery thought this would solve getting groceries etc. 3rd time now & every single time they screw it up! How is a grocery store completely out of bananas & coke zero? Seriously how? This time got absolutely nothing that I ordered! The shopper this time is a complete moron! Kalan F. Didn't deliver one thing correctly! Not a one oh wait she got my Heath bar correctly! Was transferred five or 6 different places even the store manager @ 7505 N MacArthur, wouldn't even let me complete a sentence! First thing in the am I'm taking the crap they delivered that I didn't order back & stopping payment. I already changed tip for Kalan F to none! 25 minutes late & delivered absolutely nothing I ordered! Will never use them again! UPDATE: Since nobody from Instacart contacted me I had to return all the items to the store the next day and amazingly enough everything I ordered was there in the store! They weren't out of bananas (told me they never run out of bananas) nor were they out of Coke Zero. Instacart is a JOKE will never use them again. read more

Their carts lock up when you get too far away in the parking lot, BEWARE. So if you parked by a store further down and ended up getting groceries and try to take them back to your car, the cart stops suddenly with no warning and will not move. It stopped in the middle of an isle where cars were driving and it is NOT safe at all. I had to make 4 trips to carry everything to my car. read more

This is the biggest, nicest Kroger I have ever been to. Huge wine selection. A ton of high end foods. Local craft beer. A lot of cash registers and most of them open. Excellent customer service. read more

8:25 pm on a Wednesday evening. 1 regular register open. 1 express register open and 15+ people in each line. So much for customer service. No manager to be seen anywhere! read more

Beware, they give change and it counterfeit. Please read what happened to me and I am weekly, sometimes twice a week customer. Never again! On Friday 08/03 at 4:47 I went to my local Kroger Fuel Center to purchase $20 in gas. I have the cashier $100.00 bill she gave me back, 80 change. $50, $20, $10. I took my change and receipt folded put in my wallet. Never to be looked at again, until I went Whatburger where I spent 9.40, I used the $10. I later went on Saturday night to QT to fill up, as I drive for Uber part time and needed fuel. I gave them the $50, only to my surprise to be told that it was counterfeit. The young man put it thru the machine & it rejected it. He could have called the police and I would have been arrested! At thus point I am extremely nervous and pissed off. This morning I return back to the Kroger & speak with the manager on duty. His name was Glenn, he refused to give his last name. More to come on that later. I introduced myself to Glen and explain to him what happened. He told me that since the money had left the premises that there was nothing that he can do I asked him if he could review the surveillance video from the fuel center he said that there was no way to guarantee that the 50 that the cashier gave to me was the 50 in which I was bringing back. So I stated that we needed to call the police and file a police report. We both called the police and Irving Police Department showed up within 10 minutes the amazing officer bissinger was very kind and empathetic to what I was faced with. Even the store manager when he looked at the 50 couldn't even tell it was a fake initially. The officer stated that even if they had ran the marker across the 50 then it will still showed as a legitimate bill because it was a bleached $5 bill. How would your everyday consumer even have knowledge of this be aware to even check or be so terrified to take change back from a cashier. The officer took the detail report and asked if Kroger was doing anything to help resolve the situation I express to him no they weren't he said that's disappointing and I agreed. As the officer is taking the report and I've given him my ID the store manager Glen finally decides to reappear and when I state to him that there is something that they need to do because I couldn't afford to lose $50 by simply using their fuel center to get gas I'm now out of $70. I work two jobs and times are hard that $50 was used to get me fuel for the rest of the week and groceries that I was going to buy from their store. When I asked him for the store manager's name he would only give me the first name Jessie. When I asked for the last name he just stood there and looked me in my face and refused it when I started recording him he became extremely agitated and tried to tell me that Kroger does not allow filming it's a contactor media Department and if the officer asked for it he would give it. I expressed to him in the video that I'm the victim receiving counterfeit money still nothing he just walked away. Officer bissinger and I continue with filling out the report and he provided me some good tips to keep myself safe ftcontact the regional and corporate office. We even discussed that Gkwnn coukd have had better customer service or even offered a gift card or something at least then I'm going to be spending the money back to them. You know as I sit here and type this I feel like I was treated as a Criminal by Glen maybe if my skin shade was the same as Glen or maybe even if I was a male; Glenn would have given me a little bit more respect and treated me like a consumer who was a victim of getting counterfeit money from a store he manages. Now I am trying to figure out how am I going to get fuel for the rest of the week and how am I going to get food for the week he had no answers for that he just pressed his lips, shrugged his shoulders and turned his back on me while I asked for store manager full name. I never raisedan my voice, rude or angry at Glenn. And still he walked away bc I was filming him when asking for information. Don't go here! read more

This location is the best. Simply love their customer service and the store is well kept after their expansion. Basically a grand grocery shopping center with best deals and offers. read more

very convenet store and all the the shelves are very organised. customer service is great

Worst pharmacy ever! Can they learn to check their recorder? If they don't, could they at least try to make up for some of the time...? They don't think so... read more

nice location. there's a great selection of wines and found our fav for almost half the price. plenty of parking and friendly staff.

Long lines. Store claims they can't find people to hire. I have tried to reach a District Mgr. Was told to contact Krogers.com. I contact Krogers.com and I'm told they cannot help. So, not only is it a terrible store, they do not allow you to reach someone to help make it better. Once I was told that the person manning the bakery counter "was out taking orders" whatever that means. That employee, along with others stood around rather than filling in for the MIA employee. Us customers just kept piling up in frustration. I guess cross training is a foreign concept. Plan on bagging your own groceries here and believe me considering how long you have to wait in line, you will do whatever it takes to get out of there! Some of the registers are out of service yet the checkers have to try and check out customers on broken equipment. Managers will WATCH you bag your own groceries. Plan on being harassed by pan handers in the parking lot or Kroger's gas pump. To top everything off, It does not feel safe at this store. This store is in desperate need for experienced management/strong leadership - the problem has only gotten worse and worse. This situation is a perfect opportunity for a competitor! If only a Tom Thumb flag ship store would open up across the street! I get put in a rotten mood from the aggravation almost every time I have to enter this place! read more

I loved this Kroger BEFORE it became the giant mega store that it is now. Personally, I found the customer service light years better before they made it into the ridiculous zoo that it is now. I don't see why they needed to expand the selection and interior of this grocery store so much. I actually shop at this store a lot less since they remodeled it. Whenever possible, I stop at the Kroger in Coppell. For people with a little bit of anxiety, this "Improved" store makes it hard to wade through the pools of people and the billions of options.... I've heard a lot of my friends, that don't have anxiety, say they really like the choices they have in this store. I just don't like having to walk a really long way from department to department to pick out things. read more

always super busy.. i guess good for them.. but not enough cashiers ... and locks one entrance at like 8p.. and the starbucks sux

I am a principal of an Elementary School who always visit Kroger for cookies and donuts to keep motivating my staff and students. I want to recognize Roderick Williams, Bakery Manager, for his great attitude and outstanding customer service. read more

Horrible place to shop. Watch out!!! This store will over change you if they can!!! I've been there several times and the price they post on the shelves is not the price they charge you. So I usually trek across the highway to Walmart if I can. Only occasionally do I have to go to Kroger to if Walmart doesn't have the specific item in looking for, plus Walmart ' prices are better. And as mentioned by others, the parking sucks. Kroger, no wonder you're remodelling... Are you using the money you've scammed from your customers?? read more

I will start with the Kroger attendants first. I have had my ups and downs with more than half of the attendants at this location. If I were the General manager I would start by having a clean-up meeting. I let them all know clean up your acts or ship out. If the shipping up didn't' work well then I would simply have no choice but to clean house. There was one gentleman, that worked at this location for some time such a nice man. I haven't seen him lately though. I pray, that he's been promoted or maybe he has retired from Kroger. If all of the Kroger's staff had a little of what he had..... this Kroger's would kill the competition, that will be coming soon meaning the new Irving Texas Whole foods. It should arrive in the fall of 2016. This Whole foods may wipe the floor with this Kroger if they don't ship up their staff. I was at the Starbucks last night and the young lady was so rude to me and my young daughter. I will not go back to that Starbucks while she is there. I plan to complain about her nasty low customer service skills ASAP!!!! read more

Nope, Nope, Nope. Never enough cashiers. Sunday night about 8:30 we went in the south door. Bought 1 item, checked out and headed to exit the south door, since we were parked on that end. An employee was locking the door for the night! Told us we would have to use another door to exit. Are you kidding me? read more

This one is majorly for the pharmacy. I have ordered one prescription from Kroger and per there words, it was supposed to be available in 24 hours. I did not got any call from them and called them after 2 days but they said they have not got that from there vendor as of now. They did not even think of calling me and informing about this. They told they will be getting this in a day or two maximum. This time I reached the store directly at the end of day 4 where the pharmacy executive told that we got it and will give in 10 mins, after waiting for 10 mins they called me and again asked me for the medicine details and again told me to wait for 10 mins. They checked in there system after that and another pharmacist came to me and told we have not yet got this from there vendor. I asked why have they not informed me about this for which they were answerless. That medicine was very important and because of there negligence and very bad attitude it got delayed by a week. Very Very Very Poor service. read more

Went into the bakery area to purchase a dozen large cupcakes only to find that they were out of the containers and wouldn't have them in-stock until "tomorrow night" per Randy. Once I realized I was getting nowhere with Randy by asking him is there was anything else he could put them in, I told him to forget it and that I would ask a manager. I spoke to the store manager (Mr. Rodriguez or Garcia, I believe), he decides to figure it out himself and wasn't able to come up with anything either. The manager comes back and says "I believe he might be right, I can't seem to find any to accommodate those". I was fine with this response until I heard Randy say, from under his breath, "I am always right". How very unprofessional and uncalled for. This said, I left all other items in the cart and told the manager that I would never return simply due to Randy and his lack of customer service and uncalled for attitude. read more