I have resisted the outcry from family and friends that "Kroger S*cks" for years. But I have to say that at least at this location, I have about had my fill. Today was typical -- I went in on a Friday midday with 10 items on my list. Kroger was completely out of two of them going into a weekend. I would usually (and have for years) just shrug. But this is getting to be very very common. I always end up having to go to another store to complete my shopping. This week is was a specific cat food they carry and brown sugar. Twice lately it has been all the milk. MILK. ALL THE MILK. Seems like every time we go to this store we have to make time to go to another store to fill in. Last week all the eggnog in the case was curdled and separated. All of it. Clearly a refrigeration problem. But there it sat, available for sale. So back to the stock-outs. It is always something. It has gotten to the point that, if I have to go somewhere else to buy things that Kroger doesn't have, I might as well start there. So it's not just losing the $2.25 on brown sugar, the tipping point will have us shifting our primary shopping to Food Lion. Or Publix. Or Trader Joe's. Or Walmart. Or Wegman's. Or Lidl. Or Aldi. Or Tom Leonard's. Or Ellwood Thompson's. My point is, Kroger is too comfortable telling the customer to "buy it or leave it." It may be the fault of the buyer in Cincinnati under-purchasing, or the store manager for under-ordering, or the profit plan for not hiring enough staff to get stuff off pallets in the back. Doesn't matter to the customer. You're out of it. We moved all our prescriptions away from Kroger pharmacy years ago due to the long lines and stock outs. It may be time to do so for groceries. read more

It's hard for me to be anything but positive about this location, as this is where I did most of my shopping prior to moving to Ashland. I do infrequently stop by and do a little shopping when close by, and when I do I'm always checking to see if Mr. Andrew is still there in produce and going strong. He has always been very nice and I want him to know I still appreciate that about him. read more

Terrible place!! The place stinks! Employees working the front are worthless!! Shelves are a disgrace, I'll stocked. Produce is awful I will never go there again. Period read more

ok selection , it's amazing how long you have to wait to get your ID checked sometimes . It's a pretty good store, but I will say this the parking lot and getting into it is unnecessarily complicated. This may be the worst design for a parking lot in all of Henrico County. The grocery carts here are absolutely terrible so many of them have flat wheels so it just makes this giant clicking sound the entire time you're walking through the store. if they made the parking lot safer and easier to get into and maybe got some new grocery carts, I would give them a much better review. read more

The deli counter service is terrible. Other patrons and myself waited more than 15 minutes and NO ONE served us. All of us left except one couple. This was at noon on a Friday. Several customers were waiting to place food orders beside the deli counter and no one helped them either. I'll take my business to Publix from here on. read more

The store itself is nice, but every time I go (multiple times a week) I see elderly employees. It feels to me that this store may be exploiting their senior citizen employees. I went in on a holiday last year and I saw this poor elderly lady, and I can't help but imagine how much she wishes she could be spending the holiday with her family. read more

Camar at the self service front end was amazingly helpful. Great guy! Great specials & Good sales read more

You really can't beat the California roll at Kroger when you're in a hurry but want some cheap sushi and seaweed salad.

40 people waiting to check out one only two open registers. Absolutely unacceptable for this to be

No signage informing customers of a 2 day wait to cash a money order from Western Union. Nothing on website of WU. Waste of time. Went to Walmart, got money order cashed with no problem. read more

Just another business that used to be excellent, no longer. Expired items on shelves (over 3 months) Non fresh produce with small selection Seafood not fresh If a business can't perform basic services, I wish they would just close their doors. At least they would have their dignity. read more

Honestly I love Kroger, I shop there all the time and when I need a cake for a celebration I order through them. However this particular time, I ordered a cakes for my husband surprise party and received a cake that looked to be decorated by a 5 year old. I tried to look past it and take a bite and it was rock hard & disgusting. read more

See all

Please trainbyour employees to work the gas station kiosk. Every time I try to get a Black&Mild or a lotto ticket, they don't know what I am talking about. Not to mention they don't know how to print receipts or keep the pumps with paper. I really love Kroger. But you guys are slacking. read more

Love this Kroger. Only disappointment is there is no salad bar. My guess is it was removed because of Covid and never replaced. They do have prepackaged salad but it's not the same as making your own to your liking. read more

Kroger was nice. It has your basic grocery items . Too bad they don't stock any konbucha . I guess they don't cater to us west coast hippies. read more

The Kroger where WITHOUT FAIL on a weekend morning, there will be 3 personal shoppers in every aisle blocking you but only one checkout lane open. It makes NO SENSE. Also, never a bagger during peak times, even before COVID. You always have to bag your own groceries. Skip this place. Very poorly managed. This morning was the last straw. 20 minutes in line to check out. One lane open. Richmond is the land of unlimited grocery store options. After many years, I'm going to start examining some of those other options. Shame on me for waiting so long and for continuing to shop where the customer is not a priority. read more

It's unbelievable the excuses employees make when they don't want to serve you. Today around 5:45PM, my husband and I were in Krogers 9000 staples Mill Road location shopping for lunch items for the upcoming week, so we decided to purchase deli meat packet (the all American pack), but unfortunately they were completely out. I asked for the All American packet. The deli attendant says and I quote" we're out". I asked if she could make one for me as I have times before. To my surprise the attendant then says, I'm here by myself and I don't know how to make it. In my mind I thought it was a joke and she would make it, but this women who works the deli says they are made by the morning shift workers and I don't know how to make it. In my mind I'm saying how do you not know how to make it you work this department. My husband goes to get someone in management, Neil who came to assist with the situation. I explained the deli attendants reply, his face was so priceless. It's only turkey, ham and chees, sure we'll make it for you. We got what we came for, but it's mind boggling what people say and do that makes no sine on any level and to think the meat packets are made in the morning and left out all day. Simply says a lot read more

So I love kroger but I've recently been pretty disappointed. I shop there because the prices can't be beat but unfortunately I'm recently noticing that lower prices mean lower quality. Every time I go to the store I leave without half of my grocery list or with substitutes. They've been out of kroger brand romaine hearts the past couple visits. One time they were out of sweet potatoes. The natural crunchy peanut butter was out and same with vanilla chobani. I don't even buy that many items and none of them are that fancy yet it always seems they can't stay in stock. Now I'm sure covid is partially to blame but you would think after a year of this, they would have better estimated what people are buying. I also find the hot bar service to be so slow. Multiple employees take their sweet time slicing the turkey or will stare at you but not ask you what you need help with. Plus the self checkout lines are super slow if you ever need an ID check, coupon scanned, or price changes. I would reccomend this store to anyone but recently I've been less than impressed. Not to mention gas prices are at an all time high compared to other local gas stations! read more

I'm no grocery store loyalist - I follow the best prices + service. Today Kroger's was my choice for party & home entertainment options. Ukrops bakery items and Ukrops heat & eat will feed a house full. Krogers fresk breads are gorgeous & deli staff are eager to please. Fresh sushi, nice salad bar. Quick checkout & Done! read more

See all

I would prefer 0 stars but not an option. NEVER GO HERE FOR PICK UP GROCERIES ORDERS. My order was placed at 2pm. My app notified me at 6:45pm it was ready for pick up. I arrived at the store at 6:59pm. It is not 9:02pm and I'm still waiting!! I called and spoke with a manager Curtis and he apologizes and says they've been overwhelmed with orders today. Tough shit! I've been overwhelmed working as a nurse in a pandemic. Ask me if I care about you being overwhelmed with your grocery orders. Unacceptable. Do not. I repeat. Do not ever go here to for pick up order of your groceries. I could have lapped the store 10 times by now and would have been done with my shopping. Stay tuned if I receive any type of compensation for this disgrace of a store. read more

This is the worst pharmacy location in town. Expect to get poor customer service, berated by the pharmacist (female/white/grey hair) and 4-6 hours to receive a prescription. Additionally, you can often find their drive thru window "closed" during business hours, due to the "register being broken"- even though you waited 45 minutes in the drive thru line. We will be switching pharmacies and grocery store too! read more

I have visited this Kroger several times. Not once has been a good experience. I have encountered several employees who are rude, not helpful, and/or made inappropriate comments. Always a spill or sticky floors. Had a worker push a line of carts into me while I was pulling one off the end and it took skin off my foot - was told I shouldn't have stood right there... where you pick up carts... 4 chances was 3 too many. Ick. That said - I appreciate the workers who answered my questions. I understand how it has been a stressful time for essential workers and I respect them working through a tough time. And those kind people are the ones saving this review. read more

Where to start if you like bruised and picked over produce use Kroger pick up! Using this feature was never my idea and my wife promised it would save time in our day but it's been the complete opposite. The last 3-4 times we have used this service the produce has been old or on its last leg and I guess the store uses this service to push it out instead of getting rude of it. On top of that after waiting for hours out last visit we arrive home to find out half the order didn't get fulfilled or was switched out for a brand we don't eat! Try explaining that to a three year old . I try not to be so critical with supermarkets main pool of employees being under 18 . But Kroger has lost my family's business I'll take my money to Sam's club or another store read more

I have been shopping at this store since it opened because it is convenient my work and home. Over the last two years, the customer service and the attitudes of almost all employees has deteriorated to the point that I am ready to quit shopping there . In that time, I have filled out dozens of surveys rating the store, its food, services and employees. Like most other stores, Kroger has personal shoppers for online ordering and pickup. Every time I go in this store, I encounter at least one employee with the cart who not only is blocking the aisle, but refuses to move - let alone apologize or say "excuse me." Today, I had to maneuver around six of these employees. None moved, none even acknowledged that I was waiting for them to get out of the way. I have complained in emails to the store, phone calls and surveys. Nothing at all has changed. Today was the final straw. There are a few very good employees there, and they are always helpful and courteous. But there are only five or six that are worth a damn. I have to use the electric handicap shopping carts because I have arthritis in my knees and my hips. Walking is very difficult for me. However, 8 out the last 10 times I have been there, the battery has died mid-shopping. I have to get another cart, sway out the groceries, and continue - hoping that the battery on the new one will last long enough to get me to the checkout counter. Despite my repeated complaints, nothing has been done to ensure that the carts are sufficiently charged, or possibly consider replacing the batteries. I am writing to Kroger's corporate office to complain about this store. I will give it ONE more chance (ONLY because it is very close to my home). But I tell you that I am not exaggerating a bit with my complaints. Avoid this store at all costs. You will almost definitely be disappointed in some way. I guarantee that. BY THE WAY, THE ONLY REASON I GAVE THIS STORE A ONE-STAR RATING IS BECAUSE ZERO IS NOT AN OPTION. read more

This Kroger is amazing. The store always has everything we need, and great deals. The food is always fresh and delicious, and while their cashiers and employees are impeccable. The layout just has this charm that just makes the store seem even better. Overall, best grocery store ever. read more

This is the second Kroger Marketplace in RVA! The one in Short Pump is actually just a regular kroger, just a little bit bigger than you standard sized ones. This particular marketplace is probably equal in size to the one in South Side (just imagine the size of the short pump walmart). The layout is a little hard to navigate, especially if it's your first time. The frozen section was located right in the middle of the store between dry goods. I was only shopping for food for me for the week and I was just completely overwhelmed by the size and selection this store offers. Here's what they have here: - extensive produce section - extensive prepared food section - expanded Natural/Organic section (same size as SP location) - Home furnishings (vacuums, cabinets, dinnerware, etc) - Mens/Womens/Childrens Clothing (limited) - Children's Toys Stores inside the kroger: Starbucks and Fred Meyes Jewelry Store (really?) Pros - one stop shopping - low prices - fuel center - product variety - friendly employees Cons - if you want to be in/out of a grocery store quickly, do not come here - small parking lot read more

The place was packed to say the least.... I have been in the Kroger Marketplace in Short Pump and I am always impressed by going into the store. Now Kroger has opened up a store less than 2 miles from where I live... I will be going more often. They have plenty of everything and more than in just a regular Kroger store. More to offer and to find. Everything seems fresh, and the people who work there are extremely nice as well... Also too, I noticed a Redbox just outside the front entrance, so it will make it easier to shop and drop/rent a movie as well.... The parking was a little crazy today, however I am sure it will die down as the days go by. If you have not been to a Kroger Marketplace, than you should go. I kinda made lunch off of the Free Food Samples they give out..... Don't tell anyone there. LOL :-) read more

There meat dept will always say they "sold-out" today and come back tomorrow for whatever product you are looking for. Waste of timt

HUGE Store!! All of the staff were helpful and friendly. I was able to find everything that I needed to buy and I even found a few deals on the clearance table!! read more

I really really hate this Kroger. There are never any checkers at checkout. Went in Saturday morning before Thanksgiving. You would think that a grocery store would be prepared and staffed. You would be wrong. Not only were the sale prices confusing and did not match up, but when I walked in there were gift cards thrown all over the front of the store from the doors opening and when blowing in. Major slip hazard. Multiple employees around and no one was picking them up. but it took the cake when I went to go check out. Of course the lines were long, but an employee walked by me and said "I am getting ready to open up 13 - come on down". so I get out of line to go down to that lane area employee gets to the lane, and front end manager comes over and tells him to go back and watch the self check out. Meanwhile I and a couple of other people have gotten out of line. The front end managers saw me because he made iContact, but he still sent the other employee back. So now I have to go back and get in line again because we have all lost our places.this place is just ridiculous. And that front end manager needs a serious lesson in customer service. read more

Ok, I'm back and believe that this Kroger still deserves 5 stars. Why? Because grocery pickup is now free for all orders over $35! Amazing! I have used this service more times than I care to admit and now that is is free, I'll be using it even more. Amen! My orders are ALWAYS more than $35. The service was a bit slow last week, but still I didn't have to leave my car so that was good enough for me. read more

I really try not to write negative reviews, but my experience here was nothing short of disappointing... Seriously, I think the Kroger brand bit off more than they can chew with this store. Either that or else they need more staff and more in depth training. Now, I have an understanding of grocery store operations (my 1st job ever was working at Ukrops), so I am aware of the challenges and difficulties people may face. However, my experience today was unacceptable. Now.... today I stopped by this location to exchange my propane tank so I could grill chicken. Simple enough... Shouldn't have taken more than 5 at max 10 minutes. Little did I know. I walked to the front door and immediately asked someone who worked there where the propane take replacement was/where I needed to drop off/exchange my tank. The gentleman did not know but did the right think by asking someone who appeared to be a front end manager. That person told him/directed me to get in line (tank in hand) to a register to pay for a tank exchange. I do as told. Pay for the exchange. Then my cashier is told that I was not supposed to bring it in the building (understandable) and I had to take it outside, come back inside, wait in the customer service line in order to get my tank. I did as was asked of me. There were 8-10 people in line. After 15 minutes (time marked on my receipt) I was fed up. I called for a manager. Why? 1. The store was unorganized and chaotic. I asked for directions upon entry and was misinformed. 2. I was standing in the customer service line for 10-15 minutes. 3. It doesn't make sense for me to go to a register, pay for a propane tank exchange, come to customer service, wait in line (again) just to get what I already paid for....this process needs work! I explained all of these things to the manager. He respectfully apologized and gave me a $10 Kroger card (which I appreciated). Once I made it to the customer service desk, things began moving. However, I was told to go outside and someone would be out to help me exchange my tank. I waited outside in the dark for 7 minutes for someone to come open the latch so I could get a refilled propane tank. Now I'm a strong girl, but a full propane tank is HEAVY! I walked past numerous employees outside pushing carts and no one offered to carry/wheel it to my car. This is one of the WORST grocery store experiences I have ever had! 30+ minutes in a store for a propane tank exchange SMH! I will not be returning!!! read more

Kroger - Grocery Near Me - Henrico, Virginia

This Kroger is truly amazing. It is more than just a big chain grocery store but has that neighborhood grocer feel to it. I've been going to this store for nearly three years. I've been going there through a celiac diagnosis, pregnancy, birth of a child, loss of husbands immune system, a global pandemic and new pet ownership. I can safely say that they are caring and open to special requests. Some of their employees know be by first name and greet me with a warm smile. There have been times when I've just missed a sale and they will honor it. There are more times than I care to admit that I have to do my two week shopping at 9pm because my hubs is sick and I gotta wait till the kids are down for the night. They don't usually have checkout lanes open at 11:30pm but will either open one for me or help me do the self checkout with a giant cart of groceries. No complaints from them either. Just support and laughter (with me not at me.) I will update this post with the names of the few employees who shine above the rest when I go in to get our groceries today. I also plan on letting the corporate office know that if they want a gold standard for all their stores, go here to find and copy it. We might be moving soon and as funny as it sounds, I'm sad I will have to leave my friendly and welcoming neighborhood grocery store. There's a chance we might even more 1-2 hours away but I'm seriously considering making trips here just to shop at this store. We shall see LOL. read more

I love the convenience of this location. They have everything from bakery, meat, produce, and a huge healthy section for cereal, oats, and even beauty products. It is a little overwhelming at first because there are so many departments. But once you get used to the layout it makes grocery shopping pretty easy. Having shopped here for all my grocery, it can get a little expensive. Especially the produce. They have good coupons that circulate in flyers that are designed based on your shopping which is really great. But even till then, it can get a little pricey. I love the fresh bagels! So so good! They have great customer service and staff. When I make morning runs to the store, someone has always greeted me and/or someone is always there to answer my questions. The Starbucks location inside is a plus! (although my husband would disagree :)) but it helps when you have a ton of errands to do and make grocery shopping a little less painless. If you bring your own bag you get a $.07 discount per bag. they also have the option of paper bags versus plastic. Overall, a great grocery store for your grocery/kitchen needs; but beware if you become a regular it can get pricey! read more

Huge Kroger with gas available too. Very crowded and not at friendly as the Rutland location however i do love me some K Roger. Usually won't go anywhere else. Produce is always fresh and the coupons are great. read more

Honestly the worst grocery store layout I've ever seen... and the employees are barley any help.

This Kroger is giant so when you go you pretty much know you'll find everything you came for. It's clean and modern. They sell clothes too. It reminds me of Costco a little bit. read more

Kroger pharmacy staff Are incompetent and rude! I will be moving my prescriptions to another pharmacy.

This review is regarding ONLINE GROCERY PURCHASE & STORE PICKUP from Kroger located on 9000 Staples Mill Rd, Henrico, VA 23228. FIRST OFF, I would like to WARN people to check their items carefully at the time of the pickup. Today I discovered one missing item in the bag. I brought it to the attention of the delivery person, he apologized and quickly furnished the item... then there was another item missing. the store receipt that they gave me had both these item on it but nothing in the bag. Since I had ordered almost 60 items so I felt It would be much easier to return all the items back and buy them from another store. I did not want to spend an hour cross checking the items. The agent who came to collect the items told me that he did not have authority to refund my money and that I would have to come inside the store and see the customer service. I did not have the time to go through all this hassle so I told him that I would rather call them over the phone. While he was talking to me another women came out and told me that she was going cancel the order and refund my money. The biggest flaw with Kroger's online ordering process Is that once you submit your order you loose access to the list of items that you ordered. How is that a problem? Well normally you would want to have the item list in front of you so you can compare with the items that are actually being given to you. But the order only shows up in your app after 48 hours of the pickup. Even the order confirmation email does not enlist these items. It gives you a link that is supposed to open the details of your order but the link opens nothing. There is also a good possibility that Kroger May be intentionally setting up their online ordering process like this. Why? To avoid customers disputing items in their busy pickup lines which could consume lot of their time I have ordered stuff from Walmart online and they give you real-time access to all the items that you have orders. On top of everything Kroger is eager to charge you $5 for their sloppy job. They are at a stage where they should be offering incentives to customers for trying their online ordering until they gain enough experience to carry out their business honestly and accurately. read more

Just another day grocery shopping. Stopped in for just a small run. What I love about this Kroger is its convenience for me. It is not too far from home and it's on my way home from work. So if I just need to pick up one item or do my weekly haul, it's just up the road. Do I need gas? Yep...just stop in and use your fuel points. Do I need a fashion update? They have a clothing section! Do I have the sniffles? Doctor is ready to see you. Do I need a new piece diamond ring? Check out their jeweler! And now Kroger is carrying Richmond's favorite store's bakery and deli items...yep that's right! Ukrops! Kroger has become a good place to cover all your needs. Friendly staff who always speaks and a willing to assist you during your shopping trip. read more