Kroger everywhere has turned into a criminal enterprise. The app is trash compared to other stores. In order to save they make you navigate their application which is dilapidated at best. You must now clip coupons to save but Kroger makes it so the app, which is way behind all other stores, won't even work in the store. Cashiers are rude. The meat is 3 times what Sam's Club charges. The Deli counter has a sign that states the hours, however when visiting during normal operating hours, no one is available to slice meat. They claim they're understaffed and walk away from you. Been understaffed for 5 years now. Publix needs to hurry up and get here. There is absolutely no comparison and Kroger will face severe consequences once they arrive in the area. Negative 10 on the vote. Shut it down Nationwide. read more

With the new Kroger being built and everything getting upgraded, this store is much nicer than it use to be. I appreciate the large selection of food. As someone with food allergies it's nice to have options to choose from. It's also really nice to have another gas station then just Speedway. Kroger also usually has one of the lowest prices around. The lack of cashiers sometime can be annoying. I get that is more to do with people not wanting or able to work, but it can be frustrating to have to use self-scan when you have a lot of items. read more

I do not recommend the pharmacy here, especially the drive thru, unless you want to wait 30+ minutes for your prescriptions. The pharmacy inside is sometimes better, but you cannot make a quick trip. Lately my prescriptions have not been ready, despite receiving a text notification from the pharmacy that they are. The customer service is mostly cordial, but as a frequent flyer at this pharmacy, I would pick somewhere else to go. read more

I am a loyal Kroger shopper, and this is one of my favorite locations in the Dayton area. It's convenient, it's clean, the prices are decent, the quality of the food is great. It is very frustrating that the stocking crew comes out so early. I work nights myself, so trying to get to the store before they close at 11, (when they used to be 24 hours), can be difficult for me. Why the stocking crew needs to be out at 7 or 8 pm, is beyond me. Wasn't the whole purpose of changing hours to allow them for ample time to clean and stock? Doesn't seem that's what is being done. This location also consistently closes about 10 mins early which is extremely annoying. Someone walking in at 10:50pm could easily grab several items before the posted 11pm closing time. If you close at 11, you close at 11. No 10:59, not 10:55, and definitely not 10:50. I have mentioned this in several of the Kroger surveys that I have filled out, but it doesn't seem that they actually read those or take any actions against suggestions and complaints. I really hope that stores get back to 24 hours, because being rushed out 10 mins before close has gotten increasingly frustrating! read more

We use Kroger in Miamisburg as a convenience stop. But we can do a lot better price-wise and quality-wise at Aldi, Meijer or Dots. I do think their new store is magnificent .. well-stocked...lots of parking ...friendly people...at least 64 well-stocked aisles ...but like I said ... read more

Last night I tried picking up groceries for the second time from this location. I chose my order time to be ready by 6 pm and was wasting time around the area to pick up my order. I was called at 5:30 pm to let me know they are busy and won't have my order ready until closer to 9 pm when I ordered it around 11 am! I was so disappointed as this is the second poor experience I have had with online grocery order through Kroger and let them know to cancel my order. The girl could have cared less! I would rather use Meijer grocery pick up due to their great customer service, communication and orders ready way before the scheduled time. read more

Absolutely horrible experience! Placed two online orders for pick up and both were delayed a day. We were supposed to pick up on my dad's birthday.. really disappointing as there were things in the order my family needed for the celebration. When we arrive to pick up the orders the next day, we waited 20 minutes and finally received one of the orders, which only had 2 items in it! We then waited 20 additional minutes for the second order before calling again. My dad called 3 times to check on the other order which kept buzzing. I used my phone to call and someone answered right away. We're thinking they put his number on a black list. When I called they were down right rude and nasty. Saying "we're getting the orders out as soon as we can. It'll be 15 more minutes". It ended up being way more than 15 and we were here for almost AN HOUR waiting on the food! Do not pick up from this Kroger! They are understaffed and employees work at a slow pace. They need to reduce the amount of orders that are allowed at one time to prevent delays. Very bad operations management. read more

Kroger - Pickup waiting lot - Drugstores Near Me - Dayton, Ohio

Click list orders not being finished when promised ... Click list associates will use profanity and hang up on you ... Manager pitman refuses to help and will place you on constant hold , with the hope you will just go away ... New building same crap customer service ... read more

Went there on Sunday Aug 20, 2023. Wanted to get deli meat for subs. Both employees were on the slicers. Neither employee looked up and acknowledged us. There was another customer standing there as well. After about 5 minutes I decided to get the rest of my supplies and come back for the meat. After about another 10 minutes I went back to the deli. Both employees were still slicing and the first customer was still standing there, as well as 2 other people, all waiting. I asked the first customer if she had been served and she said NO. So I asked the employees if anyone was working the counter. The female employee gestured toward the male employee and said "Michael". Michael never even looked up and just kept slicing. The other 2 customers said to me "what did she say?" So I told her. At this point all of us were kinda stunned at how we were being treated. They heard us talking but it made absolutely no difference. The only word that was spoken to us was Michael the entire time...We left without our deli meat... read more

This Kroger gets one star for having food. But that's about it. I don't know, maybe I've been spoiled by nice grocery stores in the past. But I recently moved, and this is the closest grocery store to my new place. I gave it two tries, and now I'm driving to Miamisburg. Cons: No self-service deli machine No bakery rolls available for individual purchase Small selections in all departments Crowded aisles The store just feels...old. Not quite dirty, but not fresh, you know? I love grocery shopping, but did not find my experience here to be all that pleasant. read more

Sonny Combs : Susan ( my wife ) just got back from the grocery store ( Kroger ) and two women were talking in an isle with one cart completely blocking the isle . Susan politely said excuse me may I get by and she looked at her and kept talking . Susan said again , excuse me and the lady said " I'm talking " Susan said " I'm grocery shopping " so the lady said Fuck you . Then she was in line to pay and a lady just stepped in front of her , Susan said the line is back there ( pointing to the end of the line ) then the lady said ( in front of 7 or 8 people standing in line ) Fuck you I'm standing right here ....... ! I think we're going to stop shopping at Kroger . At least the one in West Carrollton ... We are not prejudice people but living in Dayton can make you feel that way ... and we " refuse " to be prejudice people . That's " NOT " who we are .... ! And we will simply NOT shop there anymore .. we don't need the stress of confrontation while just grocery shopping ! The Kroger in West Carrollton has become the hood ... read more

do not trust alex bell store or lazy lying employees. especially customer service. was told i could buy a 500.00 international western union money order by sarah. western union doesn't sell international money orders. she said if any problems bring it back for refund. stood in long line as older lady (sandy) told me to make out m.o. to kroger & sign it. 10 seconds later said it can't be cashed and tossed me out of the line. i saw sarah and ask her to fix things as she is the one 2 hours earlier and a couple days before sold me the money order. she acted as if she knew nothing. i got western union on phone to sandy, she didn't want to be bothered . had to stand in long line again . western union rep said to cash it 2 times. sarah & sandy lied over & over claiming their 3rd party check cashing company turned it down and tossed me out of line again. the 3rd party company has nothing but repeatitive recording's leading in circles. enter's" neal" the store manager who is a lazy twit ( of no help at all). "sarah" & sandy being the most dishonest, rude,, lying, discusting people i have ever ran accross ignored ever concern i had. if western union decides the m.o. is valid i may get a refund . after 30 plus days and processing fee's, not to mention the fee's i had to pay kroger for nothing.they may think this is over--it is not.i am filing with moraine police, kroger cinnci headquarters, better business bereau & ohio attorney general's office against these 3 people and the store. that is just the begining of the problem's they will have. ((a side note)) that money was going to go to the uk to help pay for my gf's suprize birthday party & more important her little 5 year old autistic boy's special party as he graduated his special school he worked so hard at. thanks to these people & kroger that is not going to happen now. ps shop elsewhere. this store is so dishonest --moraine police have warned people against going there because they steal from customers. and never ever use there money services at customer service desk. read more

Occasionally referred to as 'scary Kroger,' especially in the evening and late-night, the staff is friendly and nice.

Had literally 1 cashier working. Only the uscan was open which is hell on earth when you have a big purchase. Gave coupons to the boy at the podium and when I got home I saw that he hadn't applied half of them to my total.....needless to say from now on I will go across the street to meijer. read more

There are an abundance of products and the staff are usually friendly. The isles are a little tight and sometime difficult with two carts. I never have to wait long for a cashier or checkout line. read more

I love this store. Their hiring of special needs persons is the reason I continue to go there even though I don't live that close anymore. Izzy is my absolute favorite. She is absolutely adorable. All the employees are super nice and friendly. I will always continue to support places that hire people that need it!!!! Thank you Krogers for that!!!! read more

Kroger Pharmacy open 24 hours. That's 24 hours of incompetence and 24 hours of screw ups. If it weren't for the prices, I would NEVER get my medications from these people. I am on certain medications that I can not be without and this is not once, not twice, not even three times but FIVE times I have had to go without medication that I need daily for at least 2 weeks because these people can't do their jobs. I will be changing pharmacies permanently this time as soon as I find one with similar pricing. read more

Love this Krogers. I always shop here, two to three times a week. Staff is extremely helpful especially during there remodeling. They will try and get new things in if possible. I like it because they sell groceries, and not everything else. I can go in and get out quickly. read more