Terrible. Made an appt for COVID Vax. They texted confirm for same day appt. Upon arrival, was told that they had people call off so werent doing vaccines. This is the 3rd or 4th time this has happened. Luckily, there is another CVS on Wilmington Pike and they acceptwd me as a walkin and were goid, friendly and caring. Transferring ALL my pharmacy needs to this CVS. In shirt, Oakwood CVS isbuseless and should be closed. ​ read more

i really like this cvs and pharmacy. they're helpful and courteous. It's the only place I go for prescriptions

Worst phone system in history, the lengths people will go to avoid actually dealing with customers. A small mistake turned into a furious afternoon of trying to navigate menus and being redirected by that stupid automated system only to be told I could go to hell and I need to leave a message. Then called the main store and they REFUSED to get me a real person in the pharmacy saying that he best they could do is let me leave a voice mail and get a call back. I'd put zero stars if I could. read more

Terrible and Expensive! I called 3x to get the prescription ordered because the cream I needed for my face was not covered by Insurance. I am fine with this and just paid for it myself. But, then apparently it was filled at the wrong location. Not sure if the phone had a sponsored link when I called it in or what because it said Oakwood OH. Regardless I went to pick it up and the guy was totally rude. First of all the best price he could give me was $70.00. I called Kroger and it is $45.00 with them. I can afford the higher price for convenience but someone who is rude. Tells me to come back in 2 hours to fill a tube you just pull off the shelf isn't going to work. CVS just lost a customer. I called and filled it with Kroger. CVS, you need to work on your pricing and your staff! read more

Great knowledgeable staff and management!! Clean Store has everything you'll need Highly Recommend!!

We were recently forced to come here by our insurance company. I wasn't crazy about it since I had been going to a rival pharmacy for 25 years. This place does the best they can. In the past several years multiple pharmacies have closed in their vicinity causing it to absorb all their customers, and recently a Pharmacist shortage has arisen. They due a large volume they weren't built for. I was used to very personal staff and prescriptions done within minutes but had to adjust and started getting 90 day supplies to minimize trips. Luckily the insurance lets us fill three times at the old one in case of unexpected illness. read more

Worst pharmacy on earth. Nothing is ever in stock. Pharmacists are completely inept and the right hand never knows what the left hand is doing. 4 different times my one prescription was listed as "out of stock." Called each time to see if it was filled. Was told twice to "come tomorrow morning" and then "it will be ready by 4." Showed up both times only to find out prescription was not filled and still out of stock. Finally. Today. Spoke with a pharmacist who halfway had his head on straight. Told me it was a manufacturers issue and it would be ready by 2pm. Told him that I have gone 15 days without this medication, can I please come by in one hour. Sure. Get in the car, he calls back, "actually it's not going to be filled because your insurance only covers name brand and all we have is generic. You'll have to have this filled at a different pharmacy moving forward." So, this whole time, for 2 weeks, I was wasting my time and not one of the 4 different pharmacists I spoke to had enough brainpower to see that even when the generic version of my prescription came back into inventory that they wouldn't be able to fill it. Tried to move all my prescriptions in store to another location since I was in there twice for literally nothing. Pharmacist looked at me like I had 3 heads and then with a smug look provided me absolutely zero help and was smirking the whole time like it was a funny predicament to be in. Called my doctor and he was able to move all my prescriptions to a Walgreens. If I could give this place zero stars I would. Customer service was a zero. Pharmacists knowledge was a zero. Having anything in stock (others in the long line that wrapped around the store also had out of stock issues) was a zero. Called CVS customer service and spoke to someone who was getting in touch with the district rep for the Pharmacy. Told me it was the 3rd complaint on this Pharmacy alone that week. I've never had issues with my prescriptions before. I've moved around a lot and the transition has always been seamless. I can't begin to tell you what an absolute cluster and display of mismanagement this place is. The community of Oakwood should be embarrassed that a storefront in their town not only hires such inferior failures as employees but also that nothing seems to change. read more

Came here to print photos and they came out blurry and discolored. I haven't had problems printing at cvs before. When I asked the ladies at the front about it they told me there is nothing they could do but give me a refund. I agreed to a refund and gave the photos back but she gave me store credit instead. Would of appreciated more helpful and nicer staff. read more

Their staff does a great job getting you in and out. As a regular they treat me like family and remember my name, best pharmacy ever!

They are always friendly smart, willing to answer questions clean and fast. Easy to get in and out of as well. Best CVS in town!!

This is the WORST pharmacy on earth. I wish I could leave them zero stars. I can't even believe how poor the customer service is here. It is garbage. I waited close to 10 minutes in line at the pharmacy with one car in front of me, which didn't really bother me. I got to the window and a little man asked me how he could help me. I told him I had a prescription to pick up and tried to hand him my insurance card (since my company switched insurance since my last visit). He said no, he would see if my name came up in his system first - and I understood that he probably wanted to have as little contact as possible due to COVID-19. A couple minutes later he came back and said that yes, he would need to see my insurance card. I handed it to him and tried to hand him a prescription savings card that came WITH my insurance cards, but he wouldn't take it. At this point, one car pulled up behind me in the line. He came back again a few minutes later and said that my total was $50. I asked if he could try the prescriptions savings card because that was a little expensive for one prescription. He CLEARLY did not want to do that and gave me a lot of pushback and I said I would appreciate it if he would just try it. He said that he would try that but he would only try ONE more thing (he had only run my normal insurance at this point) because I WAS HOLDING UP THE LINE! I have no clue how I was holding up the line sitting there waiting for him to just simply do his job. He came back really quickly, so I'm not really confident he even tried the prescription savings card, and said the price was the same. I tried to pay, and he told me (WHILE HOLDING MY PRESCRIPTION IN HIS HAND) that I needed to go to the back of the line and re-wait my turn to keep the line moving. There was still only one car behind me who had probably been waiting less time than I waited to get to the window. I asked if he was joking and tried to hand him payment. He said no and repeated that I had to go to the back of the line. I left without my prescription and will have my doctor call in my prescription elsewhere. I would truly rather pay full price for a prescription than to ever give CVS $1. I've never been treated so poorly as a customer trying to pay for a product. I will never go back. read more