I used Kroger Pickup for the first time and had a really good experience. Since it was my first order, I received a $20 off coupon on top of my Kroger Plus Card savings and online deals. I ended up getting about $87 worth of groceries for $63 (which unfortunately doesn't go very far these days, but still a nice discount). I liked that you can choose a pickup time within 1-2 hours for no extra cost. I didn't run into any inventory issues, and I appreciate that they use a refrigerated Kroger van for deliveries. That's a big step up from Walmart. They do use some third-party services too, so it likely depends on how you order. I picked up this time, but I plan to try delivery soon. My only downside is product availability between pickup and delivery. Kroger always seems to have odd restrictions -- dish soap is often "delivery only," and this time Coleman's Mustard powder was only available for pickup while the regular version was delivery only. The bathroom wipe situation was similar: certain brands were either one or the other. I ended up choosing delivery for most of my items and then walked inside to grab the Cottonelle wipes, which were fully stocked. It makes me curious about how these rules are decided. Other than that, this is a solid grocery ordering option, and I'll definitely use it again. read more

I love this Kroger because it is so close to my house. It's clean, well-kept, and I always find what I need at this location. I am really leaving this review for an employee named Antonio, some customer service stands out more than others. He was just SO incredibly sweet and went out of his way to assist me. When I walked by a few minutes later he followed up to make sure I found what I needed. I wanted to leave this to make sure he is recognized for how kind he is read more

I came here because they open earlier than a lot of the other grocery stores. They have a pretty extensive selection here that is well stocked. The place is always clean and I never have to wait long to check out. The grocery store is in a strip mall. There is a liquor store in this strip mall and a couple of food spots. The parking lot is huge. I can find a couple deals here each trip. The $5 sushi on Wednesday is pretty nice as well. I love the $5 salmon patties pack. The self check-out is always open and the best way to go. Also found a good deal on deserts. read more

Made a $160+ order at 10am for pickup between 4pm-5pm. The app told us the order was ready at 4pm, so we arrived, entered our spot #, and 17 minutes later, the man working pick ups then came out and told me our order actually wasn't ready and would not be ready for at least another hour. This meant it wouldn't be ready until AFTER the pickup time. They had 6+ hours of notice for this pickup order. They stated the order was ready which is why we arrived. And then proceeded to say it wouldn't be ready for at least another hour. This isn't the first issue we have had with pickup, and it seems to be a regular issue. The employee was completely unapologetic and offered absolutely no solutions or assistance. The order then was cancelled. It is now after 4pm on a Sunday evening, and I will have to try and figure out how to go get groceries for dinner and lunches this week when I'd already spent 30+ minutes creating my list for pickup. The pickup order employees do not care about their jobs, they are clearly unconcerned with how their poor job performance inconveniences customers, and they lack basic customer service. This is the very last time we will be ordering a pick up or shopping through Kroger. I'd rather spend extra shopping at Publix where they care about the customers. Management should really consider taking a look at what happens in their pick up dept. read more

Horrible experience at Midtown Kroger Security guard followed me around the store for the entire 40 minutes that I was shopping. I went to the front to check out, the security guard ran and stood outside the door. After I checked out, I went to hang out on the Beltline deck and left my cart inside. I talked to many people on the deck. I have been shoppig at this Kroger for 10 years, several times a week I returned to the front to exit an hour later. The security guard ran over and said that he had to check my receipt. I was livid and said no. I started pushing my cart to go get a Manager. He forcefully grabbed my cart forcefully and pulled it away from. I started talking loudly so that everyone could hear me. All the Cashiers and people checking out were looking. One of the Cashiers yelled that she had checked me out. He still held on to my cart. I went to go find, who was probably watching the whole fiasco on camera. The Manager came over then looked at my receipt. He apologized and proceeded to walk out with me. I didn't notice that there a policeman behind the counters. They probably called him while I was outside and he was waiting to arrest me. I'm still upset. This happened Thursday. I called the Corporate Office, they didn't seem to concerned. I will follow up Monday read more

Kroger - Security Guard grabbing my cart aggressively from me. Police was waiting behind the register to arrest me. - Grocery Near Me - Atlanta, Georgia

The people in the pharmacy are the rudest people I've ever met, especially the man I spoke to on the phone at 5:40 PM on Tuesday, August 26. Very disappointed how a pharmacist can't tell me what my insurance covers over the phone. I live nearly an hour from this pharmacy because it's near my doctors office and they can't even help me over the phone. Classless and rude. read more

I'm an independent senior citizen and don't drive, living in the NE area of town. Today I contacted Kroger Customer Service @#800-576-4377, after not receiving my delivery order on time and each agent I spoke to wasn't able to offer any resolve for my missing order via Kroger delivery truck, after many calls to the customer service 2hrs post delivery time, and I still hadn't received my food order, I was told my order was cancelled by the Kroger delivery team because driver couldn't deliver the groceries to the leasing office, the delivery instructions printed on my account never requested delivery to the leasing office but instead had precise instructions to call when at gate for gate code and instructions to apt. I've used Kroger delivery multiple times and even considering Boost benefits. But no longer will I be a loyal Kroger Customer!!! and I will file my complaint of this matter on platforms to share my experience with others in case this is something that frequently happens and I didn't know about. How disappointed I was having been left stranded without food from this delivery and the hold up on my delivery fee for 5 days before the bank will release funds. This should not have happened I've had many previous deliveries to the same address without difficulty or complications. Sincerely Former Kroger Customer read more

Kroger - At home waiting for my groceries to arrive 2hrs later I get this - Grocery Near Me - Atlanta, Georgia

I just wanted to welcome and thank James Robinson, a cashier. He does not rush you. He always has a smile and wants to get to know you. He is actually the personality that was needed for checkout. He is kind to everyone, no matter your color, creed, or age! read more

I shop here only on Sunday mornings after church, and that's if I take the long way home. For the most part, I'm impressed with this Kroger. Parking is always readily available. Other than the employees at the cash registers, everyone else have been friendly and helpful, even to the point where they've gone out of their way to ask if I needed help looking for something and didn't act like I was inconveniencing them when I said yes. One time, one of the produce employees noticed me looking at the brown heads of lettuce (they were supposed to be green!), and told me he would go to the back and get a lot more heads that were a lot more fresh if I could wait a few minutes for him to do so. I told him that I'd be in the produce area. Sure enough, within 5 minutes, he had a case of better looking lettuce AND he had picked out 3 big heavy ones to save me time looking through the rest of them. Nice touch! This store is big and has a lot more staffed departments than other Kroger stores. For instance, their Bistro, cheese department, sushi making department, deli, bakery and meat department are all fully staffed! I've always found what I was looking for at this store. Everything that I've noted above place this store at a higher level than other Krogers. Prices are the same here as any Kroger. A word of caution - Sunday mornings seem to be the time that many of the departments seem to replenish their shelves and stock, so you may have to detour around stocking carts parked in aisles. read more

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I attempted to buy some twin pack cookie dough Twix for the second time this week as I thought they were on sale. The first time I purchased them the item wouldn't scan properly, but the cashier input the price and I was on my way in short order. Today did not go so smoothly. I attempted to purchase the same item as the price advertised was a good deal. I took the remainder of the box from the shelf to self checkout and once again the item didn't scan. This time, however, the cashier couldn't/wouldn't input the price and got a more tenured associate who sent me to customer service. Once I got to customer service, the associate working at the desk told me to wait and then the Store Manager, Dean, came over and told me that I would have to wait while he got a price for the item. I was on my way to work and already in a hurry. I told Dean that I could show him where I got it from so I could be on my way. I showed him where I got it from and he informed me that it was in the wrong spot. I told him that I still wanted it for the price that they had it advertised at and he told me "I'm not required to do that, it's my decision." I told him that it was good customer service to honor the price that his store had the product advertised at and he disagreed and told me that he wouldn't honor the price. I asked for the contact information for his superior, which he refused to provide. I'm extremely disappointed that the grocery store that I go to for all my groceries is being run by such an incompetent Store Manager. Their cashier has better customer service skills than the Store Manager. Is Kroger hurting so bad for money that it can't take the $2-3 hit in profit to satisfy their regular customer by honoring the price that they were advertising due to one of their associates making an error in their stocking? read more

I think I have found the only store in the entire USA that doesn't carry Heinz 57 sauce. Wow.

Kroger, once again you disappoint me, this time we tried another location, Roswell rd and Belle island in Sandy Springs, GA. NO one human cashier was opened. All the crowd waiting , long lines, for self-check, all customers calling somebody for help every 2 minutes, we actually called 3 times, not a good system. Can't believe you cannot afford cashiers.. Why should we have to pack, deal with the small bagging area, and bags, and weigh produce and so on..and on top of that your system is terrible, that is why all customer have to constantly call for help... Horrible experience. read more

Very large , clean & modern store . Prices seem lower than Publix. The staff at this store is why I come back. Many have been there for decades. Wonderful folks . Kroger is Kroger but this staff is special . They've earned my business year in and year out. read more

The shelves are always fully stocked, there is a great selection of fruits and vegetables and the workers there are always willing to help.

My family loves krogers my grandkids on the other hand miss seeing the commercial that air on television where there dancing so they feel if we go more they will be able to join in at the store lol please bring it back so we don't have to go every week read more

I love this location. The parking lot is easy to get in and out of, its clean and they always keep the shelves fully stocked. I live in chamblee but drive out of my way for this kroger. read more

Bait & Switch Re: Kroger.com site: Maybe you like to browse your local Kroger store prices or inventory, but you have never input all your personal data to Kroger.com in order to setup an online account. Or, you do have an account but you prefer regularly clearing your browser's cache and NOT logging into your account for simple product pricing and inventory. If one or the other is true, then since around January 28, 2020, you are no longer seeing accurate inventory or pricing info for your own local store. Kroger.com now opens to a default page claiming "Russellville" (Arkansas, pop. approx 30k) as your "Pickup" store. If you download a preview or weekly ad at that point, you will get the circular for R-ville. Also, anything typed into the product search form will return results only pertinent to that Arkansas store no matter where you actually live and shop. Moreover, even if you input your own zip code to change store and pull up your local store ad, the "pickup" store will remain as Russellville and still anything typed into the site's product search form will return results only true for that Arkansas location! We have discovered there can be significant differences between our store flyer prices and what shows up from doing an online search now. Also you can get false results saying an item is "not found" and vice versa when it's not actually the case for your local store. We have informed Kroger's design team and marketing execs about this new design change for 2020. They have expressed zero interest in returning Kroger.com to displaying a user's true Geo-location like it always had in the past. Their clear intent is forcing every shopper to open an online account, whether they need it or not, and then forcing all users to always be logged into it in order to see accurate data for their local shopping. It's not just a case of gathering all that initial personal info from consumers (with always a likelihood it can be hacked and stolen), but also they want to have a Big Brother eyeball on every user keystroke, something they can't currently do if you're browsing the site while not logged in. And remember, to browse at other large retailers -- Amazon.com, Walmart.com or Meijer.com, for e.g. -- you are not required to login to any account you've set up to view accurate local info, because they still display your true Geo-location, which is picked up automatically from your laptop or other device. Until Kroger.com returns to showing our local store information, we are taking more of our shopping dollars to Aldi's and Meijer stores. Let them know how user UNfriendly, coercive and cumbersome this new policy is for consumers, and maybe they'll revert to doing the right thing by us. read more

Kroger - Ad for Indiana, Pickup for Russellville, AR - search is for AR - Grocery Near Me - Atlanta, Georgia

This location is very close to my house. I usually go to,Whole Foods or Publix for my food as it seems that their inventory is always out of stock,on certain items very frequently. They definitely need to work on their order mgt system. It's an ok store for my non-food related purchases. read more

I visited Atlanta recently and shopped at Krogers. It was a very pleasant experience. We found everything we needed without any problem. I wish we had Krogers in Fremont, Ca. read more

Thank you Kroger for being open today Easter Sunday! This was my to go supermarket for a couple of years before I moved. Hands down Kroger is the least expensive supermarket in comparison to the others now closest to me.... I also miss using my membership card. I would always let the cashier ring up all of my items before presenting my card. There was just something about seeing my $ total go down at the end. It felt like being in a couponing show! This Kroger has ample parking and products are easy to locate once inside. The prices of their flowers are pretty fair, which is important to those folks who like to bring flowers home often.... read more

Kroger - Grocery Near Me - Atlanta, Georgia

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Love using clicklist its easy fast and efficient. The online options are greater than the in store options...it helps curb impulsive buys read more

Kroger - Clicklist grocery pickup - Grocery Near Me - Atlanta, Georgia

I was so disappointed at this location its always caution signs around the store Cracks I. The floor as if it's a very old building and sometime found water leaking very last experience I had there it was big roaches climbing off the register witch means they have a very bad insect problem. The lights are very gloomy in that store you can't see what your buying clearly I think at this point the owners don't care about the the location it's nasty and very unclean read more

This Kroger's location has really gone down hill over the last few years. Their employees just don't care and and it shows. Prices ring up higher than listed and coupons they send me often don't work and employees just say there's nothing that can be done other than take the item off. Yesterday I was there because coupons were about to expire and I wanted to get a few of those items. 2 items rang up higher than they were marked and one of my $3 off coupons wouldn't work. I had them take off all the wrong priced items and and the items that coupons didn't work. I left with 6 items and left 5 behind. I've learned my lesson it's not worth shopping at Krogers. read more

My neighborhood Kroger. Great location. Great amount of parking. They're always in stock of what I need. Recently went and accidentally knocked over a whole display and one of the workers spared me more embarrassment and picked up all the little meat displays I dropped when she was clearly in the middle of doing something else. No complaints here! read more

ClickList requires you to place your order on the app or website four hours before pick up time. You choose your favorite Kroger, place your order, reserve your pick up time, and pay upon ordering. The first few uses are free and then it's only $4.95 each time after (and well worth it)!! I've done Instacart as well, and even though this service isn't delivery to your door, I would still recommend it over instacart. With ClickList you drive to the Kroger, park in the "ClickList" parking spots, call the number listed on the parking spot signs, and the team comes out with your order! (Aka you can be in your PJs and no one will know! I even brought my pup last night and made it a little adventure for her!) I have only had positive experiences with ClickList, but wanted to share the awesome experience I had last night. I received a courtesy call to let me know my order was ready theee hours early! This was great and extremely convenient. I order via ClickList very frequently and this has not happened before, so don't expect it it you decide to order- it was a very nice surprise! The woman who called me was the same to greet me (and my pup) at my car when I arrived, and loaded my groceries. One of the other million awesome things about ClickList is that if the item you ordered is not available (this also doesn't happen too often, as the website/app seems to be pretty frequently updated) the team will grab something even better and not charge a price increase for the item. With that being said- I have volunteered to make thanksgiving dinner for my boyfriend and I (YIKES!), I ordered all my items on ClickList to make life a little easier. This includes the turkey! On the app I ordered a turkey breast, around 3 pounds, for $8. As we are less than a week from the holiday, of course they were out of this exact item. The team replaced this with a 12 pound turkey, which had a price tag of $30!! This will be more than enough food for us and perfect for soups and leftovers! Yes it will take longer to cook and prepare but this upgrade is definitely something I am thankful for! ClickList definitely makes your life easier, *especially* during busy holiday times, and also with sensitive diets. I follow the Low FODMAP diet (think combo of paleo, gluten free, very restrictive) it can be frustrating going through the store trying to locate items I can eat. By searching and ordering items from the comfort of my home (and not waiting any more than 4 hours to get them all) makes grocery shopping so much more relaxing! read more

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Glad to see Kat M's earlier review, I've been frustrated with the exact same issue. I don't stay logged into my account and allow Kroger (or any other store) to track and then sell my information. I understand that's a source of revenue for them, but I expect to be able to opt out of it. Now, to get accurate pricing for my local store, I apparently MUST be logged in or get pricing for an Arkansas store?! This is ridiculous. read more

Kroger - Price disparity - Grocery Near Me - Atlanta, Georgia

Short trip home and had reason to go by the finally done, now snazzy Kroger. It is huge!! Impressive results after a long and aggravating wait. It is probably double the size of its former self with all the same things I mentioned before. This shopping center is a hive of activity pretty much all the time and just keeps getting busier thanks to things like this new Kroger (the new Willy's doesn't hurt, either!). Great flower selection, good product placement and still a really awesome candy aisle, along with the cheese section, produce selection and prepared foods. Nice to know I have this a few streets over when I am back in town! read more

I love this Kroger. They always have a lot of registers open, great prices and friendly service. They also always have samples out that are very good. the selection they have is second to none. Not to mention they have a legit bar in there. What else can you ask for? read more

In my 40 or so years of living in Atlanta and shopping in Buckhead, I've probably visited this Kroger store about 5 times. Im alway impressed by how uncrowded this store is. Maybe im going at a good time, becasue others say this location gets busy. Fresh salad bar is great. The bakery has always had samples out. Cashiers are fast and friendly read more

Although the lines are long to check out, there's only one line open. Also, not following recent CDC guidelines

I can't say that I am too pleased with the Brookhaven Kroger. I only go to this store because it is block from my condo, sometimes I take the extra time and money to drive to Publix in Buckhead where I can find fresher produce and meats. One thing that really gets to me about this Kroger and others is their self checkouts. The software/hardware on these things are so out of date you would think we are still in the 1990's. These machines ring up your items fine, but the touch screens don't work all that well and it is difficult to checkout. Also, when using a self checkout you can't scan your coupons (like you can do at Wal-Mart/Publix/Target); you have to give them to a cashier when you can find one. The whole self checkout process is not that great. I would not really recommend this Kroger unless you live close by. read more

Terrible employees, very rude. I typically avoid this Kroger for many reasons, but I decided to try it as I haven't been in a while. I went through the self checkout with 4 items, one item didn't ring up correctly so I asked the young lady to help. She came over and adjusted the price. I simply asked her a question about the adjustment she made and she became irritated. She was so irritated that I asked her some follow up questions based on her demeanor. She gave me a mean stare rolled her eyes and walked away huffing and puffing. I did nothing wrong and didn't say anything out of line or ask her to do anything outside of her job responsibilities. I can walk to this Kroger, but choose to drive out of the way to the Publix where everyone is nice and helpful. It's always clean. Perhaps some customer service training would be a good idea. Feel free to reach out for more information. read more

This Kroger is simply dirty and the employees are unhelpful. The hand baskets are filthy -and I'm not COVID phobic, I'd just like not to use a visibly gross basket. Also coupons when scanned somehow don't actually appear. read more

I'm pretty biased with this Kroger... it's so close to me, I can walk here. If a snow storm ever hits us again, I am safe to walk over and get food :D Parking - A HUGE lot! You won't be disappointed. Space - I think this Kroger is one of the better ones I've been to. It's been awhile since I've been to other Krogers, lol. Folks - Super nice and great. Very polite and knowledgable when it comes to what stuff is on certain aisles. Note: I usually know where things are unless I'm looking for something different. They mostly have everything here if you're in a pinch and need to any items for fun, holidays, everyday needs, etc. read more

This used to be my favorite grocery store. Recently I have been really disappointed. I went to the grocery store on Friday Sept 1. And today, 3 days later I took out the chicken I had bought and it's already completely rancid even though the sale by date is tomorrow. Also, I got out some ravioli I bought in the refrigerated section and that expired on August 5! They let me buy something that is a month old!!! Now I'm having to open everything I bought to make sure it's still ok. And half the meats are bad and who knows what else! I am only half way through opening things and I am so disappointed. One positive thing, Dmitri was the cashier checking me out and he was so quick and really kind!!! read more

Have to compliment Veria who was working behind the money services counter today. She was beyond helpful, respectful, and went above and beyond to help me resolve my money order issue! Amazing service deserves to be noted! read more

Where on earth are you getting your store managers nowadays? Do they even get any training? Caroline St. store, Atlanta, is chronically dirty. Before Covid, one water fountain stayed out of order for two years and both of them never cleaned - disgustingly nasty. If ice machine broke down, it'd stay broken for weeks. If they ran out of something in the deli, it stayed out for weeks. Pharmacies, once the pride of the stores, are now a complete disgrace. Tell you the med hasn't been called in, (675 Ponce de Leon, Atl.), yet later, they find the refill was in voice mailbox the whole time they made me wait, which they never bothered to check. Was told yesterday they were too busy to fill my prescription - "come back tomorrow." I used this pharmacy 34 years. What on earth has happened to this place?! Never heard of a patient being told he can't have his arthritis medicine...to, "come back tomorrow"? You are a disgrace. You should be ashamed. read more

I have shopped at the Krogers located at 4498 Chamblee Dunwoody Road for years always had a good experience well due to me working in the area it is very convenience for me to stop by on my way home, well a few months back i go to the deli i stand there at least 7mins and finally a lady come over i think her name is (Tammie or Tremmie) older lady....no hello no nothing except she ask what do you need rudely i gave my order she seem to be very agitated so i got my order and left. Well the next week i went back and ordered again and she was worst with altitude and tone so i went and spoke with the store manager who put his 2 cents in and verified the this lady has been written up and he don't know why she is still there, so i go back to the deli on last evening 02/11/21 and who do i see that old mean DUST BAG!! she ask if i needed anything i replied yes she never came over she proceeded to help another customer no big deal i did not want her service period so another young lady came over i placed my order she showed me the butt of the last meat that i ordered i replied no i do not want that well her tone changed she went into the freezer and returned with a new pack she sliced it packed it and threw it on the counter and walked off well that pissed me off i was not done ordering so i spoke with a manager Heather who went to the deli to finish my order i explained myself and said check your cameras on the rudeness of your (2) IDIOT BOXES i'm not impressed with the deli folks back there and the sad part is i'm the only customer so it's not like you're busy i must say YOUR CUSTOMER SERVICE SUCKS!!!!!!!!!! SO WHEN I GO BACK MAYBE I WILL JUST HAVE A MANAGER ON STANDBY TO SEE JUST WHAT GO ON AND HOW YOUR EMPLOYEES TREAT CUSTOMERS. I myself work with the public and i build relationships with my customers and it's such a great feeling to know that our customers leave happy because of the Quality of service that they get and deserve so if anyone is in the area check out the deli and see how you get treated oh and by the way the little girl that helped me name is Sharmilda who has been trained to be a Baby Idiot Box!! ya'll suck!!!!! NO CUSTOMER SERVICE!! read more

Lets all be honest...this Kroger is fire. The good: Clean, well kept, OPEN 24 HOURS, large organic section, salad bar, hot bar, FROYO BAR, make your own peanut butter, walk up pharmacy, SAMPLES MOST OF THE TIME The bad: ghosts of pre-renovation Kroger reviews past read more

I used the Kroger pick up service for the first time today. I had some issues ordering online on the site which changed me pick up window to a later time. I recently had surgery so someone else was picking up my groceries for me. With the mistake that was made online I wouldn't of been able to receive my groceries today if it wasn't for Mr. Brent. Even though the glitch online wasn't the stores fault, the manager Mr. Brent went above and beyond and made sure that I was able to receive my groceries by 7pm today. A little humility goes a long way. The smallest things make the biggest difference sometimes. I really appreciate the excellent customer service :) read more