This Walmart, along with College Park, Howell Mill and Ashby are using Covid-19 as an excuse not to give customers refunds for items, closing customer service and turning customers away! The manager at Ashby did try and help she gave me a refund for one item because I asked to speak with her but with an online item she couldn't get it right so she called an employee who was supposed to be able to help. It seemed like I was going to finally get a refund for this item, until the employee, looked at the small box that the item came in and declared she couldn't return it because the label wouldn't fit, my mouth dropped because I had never heard of such a thing! She said I needed the rest of the packaging that it came in though the box had the barcode. I didn't think to ask her if they had a box in the back or somewhere that she could put it in probably because I was in shock that she said that! But I thought about it after leaving the store on foot because this was the 3rd Walmart that I'd dealt with trying to return Christmas decor, some of which was damaged! But they weren't hearing that; it was just, no, we are not accepting any Christmas decor, another shocker because I've been able to return everything to Walmart that I needed to return.
I've considered Walmart my home away from, particularly the one on Old Nat'l hwy, they, the manager, told me that I couldn't return it over the phone. She said corporate has them to do this but....it's not on their website anywhere and I tried to tell her that the website was updated March of 2021 but she kept talking over me saying for the two years she's been working there they were not allowed to accept returned seasonal items, not even some Christmas themed leggings! At Cleveland Ave Walmart Eastpoint, I was led to believe that a manager was there but it was only the team leader and I spoke with her after waiting nearly 30 minutes for her to show. I told another lady who they refused also to wait with me. But when the team leader finally came out, and the lady called her sister or sister girl etc., she easily gave her a refund. The lady had bought her item on New Years a holiday and it had a Christmas label on it! So the team leader disappeared after that and once I found out she was only a lead, I said is the manager here? I was misled into thinking that she actually was, so in all I waited about an hour standing in the front of the store, following people to ask them where the manager was only to end up talking to the lead again who said the item that she received from the other customer was not a Christmas item and that she had one herself! And I told her about the Christmas tag so she came up with another excuse. So I practically begged her to take my items back because I told her I had come on the bus plus I had been standing up there all evening and that's when she blamed her manager and said she'd get into trouble. I will continue in a different review.
I didn't want to make it too, too long, lol but I can't seem to pst twice for the same store. But I haven't been shopping at Walmart too much lately and that's because of Amazon-I'm able to get free shipping now! I have no plans to return to the Cleveland Ave Walmart in the near future, hopefully never! And I've given so much of my money over to Walmart period and this is how I'm treated! Amazon is probably going to put them out of business anyway or at least cause many of their stores to be closed, they need to take a page or two from Publix!!-they truly seem to care about their customers! Walmart also just started a paid delivery system like Amazon to compete but Amazon has some advantages for low incomers which is why I've preferred them lately. But Walmart nothing is going to help you if your not minding your employees. read more