I have no idea why the reviews are so low. KK has been renovated so it's bright and clean when we drop in. This is one of the places my friends and I go for Sunday Coffee bike rides. We also use this location when we are having low key birthday celebrations and in person meetings at work. In addition, the staff is professional. The original & seasonal flavors of baked goods and drinks are fine too. I've taken advantage of store deals and coupons on a dozen donuts. There has never been a problem. I have not had the pleasure of dropping in when the HOT sign is on but I've only heard good things. KK also has fun merch and multiple ways to place orders in advance to save time. read more

We all know when that red light is on you pull over and grab a dozen. Donuts are always amazing when that red light is on before the glazes hardens. Didn't really care for the caramel latte. It lacked all types of flavor and I honestly poured it out and made one myself once I got home hence me giving them 3 stars instead of 5. #EatGoodAndBeHappy read more

Krispy Kreme - Donuts Near Me - Waldorf, Maryland

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We were so excited to try the new Harry Potter doughnuts. We walked in-no greeting. I said, "Hey, how ya doing?" Dirty look. He rang me up. No thanks, no thank you. I said thank you and he turned his back to me and mumbled welcome. The rudest service! I'd rather go to Donut Connection any day. read more

They gave me an extra donut, I think as a consultation for not having the other kind I wanted. They were calm-tempered and had good customer service! read more

The annoyance that I have every time I try to visit this location is unbelievable. You'd think Id learn my lesson....but no I keep trying. Today is Valentine's day. They opened at 6am. i pull into the drive thru at 8:45 for Valentine's day doughnuts which they are advertising. Theres a wait...not a big deal. It's chaos at the drive thru Im told to wait several times...again not a big deal. Finally ready to place my order...why did this young man tell me they have no Valentine's doughnuts!!???? And this is on brand for this location they never have anything available. And that light...that light is NEVER ON! I am originally from NC Krispy Kreme originated in my backyard but this location is nothing like what Im accustomed to. And it's disappointing because there arent any others nearby. read more

The order was wrong, wrong, wrong! Donuts not stale but not particularly fresh! Six donuts and they couldn't get it right! If I could give zero stars I would! read more

This has to be the most unprofessional Krispy Kreme I've ever been to. One day I came to this location and there were 2 employees standing out back by the drive thru smoking marijuana, while I sat in my vehicle waiting for someone to acknowledge that I was in drive thru. Once I finally made it to the window, you can clearly see the men/boys in there joking and playing around. No one was in the store, but I sat at the window for 2 minutes waiting on 2 donuts. This location does not believe in customer service. Dunkin is directly across the street, so now I drive there to avoid the unprofessional service. Management, please step in. read more

Man these reviews are brutal and I'm not sure why!! The people at this location are very clearly trying their best, maybe not the best customer service but they are polite and I had zero problems going here. The donuts are as they should be and I got a frozen mocha which was also very good. Specifically asked me if I wanted whip cream as well. I can't tell you why others have said to avoid this location but I would chalk it down as one bad experience. I would come here again. read more

Krispy Kreme - Donuts Near Me - Waldorf, Maryland

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The young lady at the window today was so sweet! It's my BIRTHDAY month so I was making my rounds collecting all my Birthday rewards and for some reason the Krispie Kreme app wasn't working properly so she just gave me my free dozen :))))) She made my day! Appreciate her service more that she knows! read more

I went to Krispy Kreme to pick up donuts for my sons football team (a ritual after every game they win and the opposing team does not score any points). I have a fundraiser card however the workers including a manager acted as if they did not know what I was referring too even after showing/reading the card. The fundraiser card is buy 1 original glazed dozen get 1 dozen free. Then, the manager told the employee to just ring it up after about 10 mins. read more

Do no make the mistake of ordering at this location. Terrible watery coffee, and the doughnuts were half cooked and did not look presentable. Also I ordered a mixed assortment dozen and they were all glazed. Some weren't even circles Staff was friendly though read more

This has to be the most poorly designed Krispy Kreme I have ever seen. I have no idea why they made this location with a drive through because it's barely accessible. The parking lot in general can barely hold 10 cars. Essentially illegally parking and walking in is better than snaking the parking lot to where the drive thru entry is. Three cars in and you're blocking everything. With 3 people working (drive thru lane, making donuts and the register) expect lots if waits if you are not the only patron. I get wanting to be visible on Crain Hwy but the lot is way too small for a drive thru and the design is horrible!! read more

Late review Picked up an online order that my daughter placed for her Christmas party Arrived to find all the lights off and staff hiding I say in the parking lot for about 30 minutes and noticed people going up to the drive through window?.. Some were getting orders and others weren't I jump in line and pull up to the speaker and someone is in there I give them the order name... Pull up to the window and the guy tells me he only has half my order ??????? I tell him I need my money back and he tells me I have to request it through the app Now I'm pissed..... He closes the window and walks away I had to drive back around and tell him I need my whole order Funny thing is they are giving customers whatever "They" want you to have Now I know I'm not the only customer that was given the run around This is crazy How do they stay in business read more

Krispy Kreme - Christmas Donuts - Donuts Near Me - Waldorf, Maryland

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I called and asked if they had the Thanksgiving Special and they said yes so I drove the 45 long minutes to come and be disappointed. Ok I'm a little on the irritated side as well. Why tell me you have something you don't? They had the apple pie and lemon but they had no toppings and tasted disgusting. Customer Service was a 3.5 BUT it's late and I am sure the employees were tired and wanted to go hone. They were not rude so there's that. Got my free Birthday glazed and the entire dozen decorated ones were a disappointment. Doubt I'll come back this was a horrible experience. read more

Filthy women's bathroom. Men's bathroom was locked the entire time. Coffee was not hot. Brought it back to cashier and his answer was 'That's all we have.' then continued conversing with 4 other work mates (one of whom could have made fresh coffee!). Oh well, donuts were good. read more

Workers look high, donuts are misshapen and tiny. Really a huge disappointment. Just close already!

Yes I do love a good ole Krispy Kreme but every location doesn't live up to par. This location was slow inside but still were taking forever to take orders so the small amount of customers that were waiting inside were wondering why. Thinking maybe the drive Thur would be better....think again, it's even slower. I was in the drive this line over 5 mins with cars wrapping around because they were going so slow. Not sure if they are short staff or if they are just slow. I have never witnessed this type of service at a Krispy Kreme's so I was just shocked. Beside the wait the two dozen of original glaze I order were hot and fresh when I received them. So that was quite positive! The employees were pleasant for the most part but one of the guys you can tell isn't a people person. He was very short with me and no expression at all. Not everyone enjoys people as much as I do but I would suggest he smiles just a tad! Hopefully the service can quicken up a bit, especially since you are one of the last standing Krispy Kreme's in Maryland!! read more

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Whenever we have a craving we head to this Krispy Kreme. Never an issue with Customer service and use the app to determine when the the Hot sign is on. read more

I used to think Krispy Kreme was the best place for doughnuts. Actually, I still feel Krispy Kreme is among my Top 3 Doughnut spots. There's just something about walking in a Krispy Kreme, seeing the light on and receiving a warm doughnut. I'll have coffee on occasion and you can never go wrong with a dozen or half a dozen Krispy Kreme doughnuts. read more

Krispy Kreme - Half a dozen doughnuts - Donuts Near Me - Waldorf, Maryland

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The food is awful here. I've tried this place three times and each time it was horrible. The donuts taste stale and have a funny aftertaste. Do yourself a favor and go across the street to the Dunkin' Donuts across the street. read more

Staffing doesn't seem to be an issue at this location as I counted 6 people milling about but you'd never know it. I placed my order but then a woman came in complaining about her drink order. Despite being several employees standing around, the person chose to make me wait while she remade an iced coffee despite the fact that no one else was busy and without so much an as apology. The young people working here could care less about customer service and clearly don't like their job. I visited at 10:00am on a Saturday and was sold a dozen of cold, hard doughnuts that weren't quite mini sized but also not full sized. And the coffee I received was barely warm. Kudos to the owner for being fully staffed in a pandemic. However, these people are damaging the brand with the crappy service and food items. read more

Krispy Kreme - Cold, hard (probably a day old) doughnuts - Donuts Near Me - Waldorf, Maryland

I don't recommend this business at all. This is by far the worst Krispy Kreme I've visited. The first time I visited and was trying to use the coupon that was emailed to me from Krispy Kreme but "no one knew how to apply it". The second time I ordered & paid online. I ordered a personalized birthday box(the only reason I made that order) but when I got there the woman handed me a regular box with no explanation. I asked about it and she said "Oh we don't have no more" I told her that I paid more especially for that. She said "Well I can give you three free donuts in its place". Very unprofessional! As much as I like Krispy Kreme I will not be visiting this location again. read more

I've given this location several times to redeem themselves but it seems this location always disappoints. Today I ordered 3 pack of original glaze donuts. It's handed to me in a bag instead of the box because they team out of boxes. Ok, cool but what really bothered me was my bag was open and my donuts were ice cold like not even warm. Then, when I ask about hot donuts I'm told to come when the light is on. Righttt!!! Also, had to remind the cashier I ordered two drinks. My chiller wasn't even icy and my coffee was supposed to be hazelnut but my coffee didn't have any flavor and tasted burnt. So, I feel my one star is appropriate, along with the service I received. read more

i feel like krispy kreme is very sexist. me and my friend asked the lady manager if they are hiring and she said no. but other managers said they are hiring. i have noticed that there is mostly males working there and only 2 girls. this is very interesting to me. i don't recommend applying there if you are a female. have a nice day. read more

The food here was vey nasty and unbelievable , the workers there looked very out of it and high. The place is very nasty and dirty , When I walked in the male workers were talking about inappropriate things they have done with underaged girls , I have also notice that they are all men working there and no females and as a women that makes me extremely uncomfortable. This place needs to be shut down immediately and the manager there was very rude ! read more

Wish I could rate it 0 stars, staff is always hiding, I've rode to the speaker and was never greeted, ride to the window and they literally scatter away. Given them multiple tries and even heard a personal conversation come through the speaker! This location literally is the worse and reading other reviews I can't understand how they're still in business read more

First of all a Krispy Kreme glazed donut is usually great. However I visited the Waldorf location today at 530pm and asked if they had two dozen glazed donuts and the employees pointed to a cart behind the counter. I asked for two dozen and was promptly told they did not sell donuts by the dozen. I asked again and got the same response from two of the eight employees present. Since they refused to sell me what they had in inventory I stated I would just buy them from Dunkin and was immediately mocked and cursed. I can only imagine they refused to sell to me because of some prejudice or joke. I would advise not patronizing this store. read more

I was in this location and I noticed the drive thru worker that was in charge of passing out orders put his left hand in his pants. He held his hand their for about a minute. When a order came up., he boxed the order and passed it out of the window without washing his hands or wearing gloves. read more

I came to this Krispy Kreme location a while back and the doughnuts tasted horrible--like they were cooked in old rancid oil. A year later, I decided to give them another try. I pull up to the window at 6:50PM just to be told they only have 3 types of doughnuts left. Mind you, they close at 10PM. I can see the employees standing around doing nothing but looking at their mobile phones. So, I ask what time they close, thinking maybe they are closing early tonight. NOPE. they are closing at 10PM. SO, I ask the guy if they are making any more donuts tonight. He said no. SO THEY are going to sell jelly, chocolate sprinkle and lemon donuts only from 6 to 10PM for however ping those few last. Ridiculous. WTH?! I HOPE the HQ investigates this location and make some changes QUICKLY! Otherwise, this location will frustrate all their customers out of coming. I drive past all the time and I've not seen the "hot donuts" sign on except once. I NEVER see cars wrapped around the building like at other locations. This location has a serious problem with the management and employees. This community will lose a great franchise at this rate. read more

This location is the worst. Customer Service is horrible, never have items such as doughnuts or can't make certain drinks, and that is even if they are open. I have been passed there on several occasions , and it's closed in the middle of the day. read more

We've been here for 12 years and patiently waiting and the day has finally come!! We finally have a Krispy Kreme in Southern Maryland woot woot! We waited a couple weeks to hopefully let the donut hysteria die down a little but when in fully expecting a line out the door...we were pleasantly surprised when we got there. Sure the drive thru line was around the building but the inside area was perfectly fine. In fact we had no wait at all...pretty crazy for a Saturday at 8:30 a.m. I was a little disappointed that the hot donut light was not lit up when we were there and that they were out of a few flavors (my favorite the chocolate old fashioned. I was told they'll have that flavor in a few weeks, not sure what the deal with that is) I'm actually wondering if they had made any of the donuts there or if they were shipped in from maybe another location. They had all the donuts in silver racks/tray holder things that were wrapped up like they had been transported there. Either way they were still very good and I was glad to have them! Hopefully the next time we come by the hot light will be on...because there really is nothing like a fresh out of the fryer krispy kreme donut!! read more

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The long-awaited Krispy Kreme has finally come to Waldorf. They've got a fairly convenient location right on 301 as you're heading north out of Waldorf. They only opened a few days ago so the newly opened excitement is still buzzing in the store. They had a huge staff working and they were all busy. I waited in a short line but several people asked me if I had been helped yet while I was in line so they are really focused on moving the line quickly. The dining room looked clean and well stocked on coffee supplies, napkins and such. I got two hot donuts and there is just not much that compares to a hot off the line Krispy Kreme doughnut! They are so delicious and just melt in your mouth!! We will definitely have to restrain ourselves with one in Waldorf now and just make it once in a while treat. read more

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When I saw the "hot" light on, I stopped by the drive thru for a 3 pack of glazed donuts and a cup of coffee. I was pleasantly surprised to receive 3 warm donuts (I've been to this location in the past and did not receive warm donuts when the light was on). The donuts were nothing but sugary goodness but the coffee?...not so much. The coffee tasted old and burnt. Adding 5 creams and a spoon of sugar to a small coffee did not help. I think I'll stick with only donuts on any future visits. read more

Krispy Kreme - Glazed Donut - Donuts Near Me - Waldorf, Maryland

Hot light on but no hot doughnuts.... Why turn on the light and the cashier working the drive through acted like we owed her something! Slow, no hot doughnuts, and customer service could be better. This place needs better manage at night! read more

I came here on a Monday in the middle of the day and it was empty. When I walked in I was greeted and offered a donut hole, which I gladly accepted lol. I ordered a half dozen regular original glaze and the 16ct of the new mini donuts. The donuts tasted fresh and didn't disappoInt. I'm not in the Waldorf area often but I would stop back here if was in the area and craving donuts! read more

Krispy Kreme - New mini donuts! - Donuts Near Me - Waldorf, Maryland

This location is consistently the worst I've ever been to. I've tried multiple times, giving it chance after chance and they never fail at providing the worst service. This very last time on June 17th 2023 at 1015pm, I went to the drive thru, it took 3 minutes for sometime to come on the intercom. They stopped me half way though my order saying hold on....I waited 5 minutes (no exaggeration and also keep in mind there were NO CUSTOMERS! They finally said come to the window (again not even finishing my order). While I waited at the window waiting for them to finish my order, 2 girls comes in, talking to the cashier, not buying anything. I Can see them thru the window just chatting way with the guy at the register (again not buying anything). The looked at me, but didn't acknowledge me at all. Waited about 8 minutes, still these people were just chatting not acknowledging or finishing the order. Just disrespectful, horrible service. THIS LOCATION NEEDS TO CLOSE DOWN!!!! OR THE OWNER NEEDS TO BE AWARE THAT THEIR EMPLOYESS DO NOT CARE AND DRIVING THEIR BUSINESS TO LOSE MONEY. To the owner, I recommend checking who worked on June 17th at 1015 pm, and check your cameras, cause the crew who worked that night needs to fired. read more

These are the worst looking doughnuts I've ever seen. These were burnt and hard. Barely even icing on it. The hot sign wasn't even on (but it was hot time and these were warm). Overall bad experience. If we weren't craving these for a while they would've went straight in the trash. So disappointed. read more

Krispy Kreme - six glazed donuts in a box - Donuts Near Me - Waldorf, Maryland

Worst customer service! There were 15 employees in store and no one could help me or just stood around. I called ahead a week in advance to get 3 dozen donuts as favors for my daughters birthday party and they looked at me like I was stupid because they didn't have it nor did they have it ready. Tried giving me old messed up batches, instead of what I was asking for or trying to fix it. read more

I visited this location on March 17, 2020 and requested plain glazed donuts. I was informed that they were over an hour old. However I was informed that the green donuts were hot and ready. I informed the sales person that my kids are sensitive to food coloring. They responded with OK. I asked if I purchased the older glazed donuts could I receive a discount. The representative simply said "No". I asked to speak to a manager and the rep said she is not available. Unfortunately to experience such insensitivity and bad customer service I was shocked. I request an HR manager to review employee training and policies around providing high standards of editable services for all people - even those with food allergies and sensitivity. read more

Unfortunately I love their donuts for their customer service was so wrong and disrespectful I will never go there again