Every time I have ever been here, the employees are rude and act as if they are doing you a favor by doing the job they are paid to do.

So done with this place. I adore Krispy Kreme donuts!!! This location is on my way home and I usually like to stop on my way home from Saturday errands to get my family a sweet treat but WOW THE SERVICE HERE IS STRAIGHT UP TERRIBLE. I feel like I'm a bother for ordering to begin with and then the entire vibe while paying is unwelcoming. I'm done this is actually the 5th time I have thought about posting. So Gibson's it is from here on out! read more

I do not always stop at KrispyKreme but LOVE the donuts. Today I thought I would treat the office and purchase the Peanuts box and a dozen glazed. When I pulled up to the drive thru - no biggie a note on the menu that once you make your decision for your order pull to the window to place it. OK, pulled up and there is a sign on the window that We are out of the Peanuts donuts - WHAT it is 7:30 am. OK, I will order a dozen glazed and a dozen assorted. Looking in the window I see a lady walking back and forth just out of the window area several times . Looked at me each time NO Acknowledgment. Another lady starts walking toward me - OK now I can place my order _ NOPE looks at me continued to the register did something and turns and WALKS AWAY! Needless to say my office did NOT get Krispy Kreme donuts today. VERY disappointing. Sheril H read more

We don't get donuts often but typically will for a birthday breakfast celebration. No more from this location. They did not have the new basketball donuts which was disappointing but we can deal. All the assorted donuts we ordered were stale. We ordered some chocolate with sprinkles. The sprinkles were the St Patrick's colors. Doesn't take a genius to know they were days old. The glazed dozen for $2 were fresh and the only redeeming thing from the experience. Gibsons from here on out. Not even a competition. read more

Customer service could definitely be better but donuts are good. that attitude could lose your business some customers though, just saying. It's only cute for so long miss ma'am. read more

Came here to grab doughnuts for the office. The sign outside and the website said they should have been open an hour ago. There were 5 cars in line. Store was showing open but nobody was answering the drive thru and you couldn't go in. Complete waste of time. read more

Less than 1 star. Horrible service and manager in the back doing nothing. Just left this poorly run place. We stood there at the counter for 15 min before anyone ever even talked to us and NO ONE was in the store except for us. Then after we finally got the donuts no one would check us out. I had to get in my car and drove around to the drive through to pay. Whole donut endeavor took 30 minutes. Unreal. Everyone in store should be fired. No one even said hello, can you please give us a minute, nothing. Nothing! Who is training these people? Poorly poorly ran place. I hope the owners get this. read more

Donuts are good but the atmosphere and attitude can definitely shut this place down. Who wants to buy donuts with a horrible service? Nobody. read more

Service was horrible!! In National Donut day the person at front acted like she is mad, not donuts other than strawberry & chocolate. I drove an hour and half for bad service and 3 kids disappointed :( read more

Oh man the fresh donuts are the BOMB- they just melt into your mouth. I hate even taking them to my car because they've cooled a little by then. Having them fresh like this is why my hubbs now likes to zap his in the microwave a little before eating them. In store, I like watching the donuts on the conveyer belt though it does bum me out how many end up in the giant trash can at the end of it. A worker said they used to be donated but they're now all thrown away instead... which I think they should seriously reconsider. We tried the Fourth of July box but I wasn't fond of it. There was sprinkles on every doughnut and I just didn't like them all that much. To Try: Doughnut: Cake Batter Doughnut: Double Dark Chocolate Doughnut: Dulce de Leche Doughnut: New York Cheesecake Doughnut: Powdered Blueberry Filled Doughnut: Powdered Lemon Filled Doughnut: Oreo Cookies and Kreme Love: - Doughnut: Original Glazed, fresh - Doughnut: Strawberry Filled Like: - Doughnut: Original Glazed Ok: - Box: Fourth of July - Doughtnut: Chocolate Iced Glazed - Doughnut: Original Kreme Filled read more

The manager was really rude and had a bad attitude other than that the donuts were good but they weren't hot .

Highly upset tonight with the service and fuckery, going on at these non adult supervision establishment. Beware of the scams they trying to pull at this place . No debit only cash huh sound suspect to me. But ok I want and got correct change now it's no glaze 10 mins ago there was glaze..huh . WHERE IS THE MANAGER. read more

Krispy Kreme - 3pk original glaze - Donuts Near Me - Memphis, Tennessee

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If only it was possible to give zero stars. If this is a franchise I would be running for the exit. The counter people seem actually to hate you for bothering them. They are intentionally unhelpful and rude. AWAYS out of product, work at zombie speed, and don't bother taking their ear pods out to talk to you. AWFUL, AWFUL, AWFUL. read more

Service was annoyed at us, you can't go inside anymore, and the donuts are mid and smaller than my attention span. I give them 3 months til they are gone read more

Store was closed on opening hours. Went there went an hour before it closed thinking it was gonna be open.

Smallest donuts in the history of Krispy Kreme. One drop of Bavarian crème in each one. Very disappointed. Counter was empty same 4-5 donuts throughout the whole thing. Definitely would not recommend this spot. read more

Krispy Kreme - Smallest donuts in the history of Krispy Kreme. - Donuts Near Me - Memphis, Tennessee

We just left this location expecting to get our annual free glazed donut for wearing costumes due to it being Halloween. Our family unloaded to head in. The door read, "Please remove Scary Masks." Not wearing masks we attempted to enter, the door was locked. A clerk came to the door, saw all of us in costume, and simply informed us the inside was closed. We said okay and went through drive-thru. I tell the associate I'd like the free donuts for my children for wearing their costumes. She tells me, her manager said it's one free donut per car. I told her we could pull around to verify their costumes. (I've never had this experience for a promotional event). The manager says it's one per car. I tell her of the official Krispy Kreme announcement of one per costume. Seeing my children in their costumes she tells me of how they're short staffed so it's one per car. Disappointed we left and decided we'll get donuts from somewhere else. read more

Every time I go to hacks cross location. its always an issue. today the machine was broken after i sat in line for 45 mins. Then girls at window were laughing and playing. They even made the gun gesture to me or my car. not sure. Just ghetto. And doughnuts not even that good. That place is ridiculous with customer service. So unprofessional. I won't go back thats for sure. read more

The doughnuts were good when i first visited but later when i had them they were not the same.

So, apparently I have never had a fresh Krispy Kreme donut... I thought that I had, boy was I wrong! I have had them right off the truck. I have had them right when my wife got home after picking them up. I have even microwaved a semi-fresh donut and thought that it was the best it could be... I WAS WRONG! We went the other night and picked some up in the DT when the HOT light was on... It was insanely fresh! I was almost afraid to pick it up it was so hot. That donut melted in my mouth in a way that is impossible to describe by typing alone! It was ridiculous! For real! Don't dare deprive yourself another minute. Get in the car and park across the street and wait for the light to come on! You will thank me! Also, is it donut or doughnut? I don't know read more

Krispy Kreme - Snatch a hot one! - Donuts Near Me - Memphis, Tennessee

I would not recommend this Krispy Kreme. We've been there twice in the last couple of weeks, but never again. The first time we went we got 4 or 5 custard and cream filled. There was maybe one bite of filling inside, but the donuts were decent size. The last time we went, they were out of just about everything we wanted and at least 5 of the donuts they gave us looked like the mini size ones. Also, service was very, very slow. I will not be visiting this store again. read more

Hot Doughnuts Now. That sign draws people in. So nothing else purchased or tried this day. As usually they were hot fresh and delicious. The staff this day was friendly and nice, offering more choices and menu items. Will return when the Hot Doughnuts Now sign is illuminated...!!! read more

Krispy Kreme - Donuts Near Me - Memphis, Tennessee

Where to start? How about terrible. I have tried to get donuts from Krispy Kreme on Hacks Cross no less than 5 times. Each time they were out of what they advertised or doors were locked for lack of personnel. And I'm talking middle of day!! Poorly run and disorderly organized. Won't be going back. In todays world, service is everything. Krispy Kreme has none. Luckily there are more and more independent stores opening up all over. Patronize local. Forget Krispy Kreme. read more

I've tried to contact the corporate office because something needs to be done about this location. I've been 4 times in the last 2 weeks at different times and they are always out of glazed donuts. I'm told it will be at least an hour??? WTH??? New management is needed and new employees. This is crazy being out of glazed donuts. read more

Losing a star because they need to update their speaker outside or the microphone- it's super not clear when you're ordering from the drive through. Other than that, it's easy to order and delicious. I also love getting the fresh ones because those are amazing! read more

Middle of the day they don't have glazed donuts or lattes... I ask wha they do have and they say ..."nothing".. I've been here twice and this time was the worst employee wise, and seems very very unorganized and a terrible place to work.. at this point I don't even blame the employees honestly.. do us all a favor and shut this place down already. Thanks read more

If you can get a donut they're good. Good luck though. The speaker is awful. You have to yell and you'll barely be able to hear them. They're out of things a lot. The all chocolate donuts look good, but they only do them once a month and they've been out every single time I've tried to get them, which has been like 4x now, and this has been hours before they close. I think they're a gimmick and they don't make many maybe? Tonight they were out of *everything* except for three donuts, they didn't even have plain glazed. I'd say about 30% of my last visits I've had to stop right after leaving to go in and get the box fixed, because they can't hear (previously mentioned bad speaker) so they'll give you the wrong things. The people are nice, you just can't really hear them and overall it's much more frustrating than just going to Gibson's. read more

Green Original Glazed donuts for St. Patrick's Day! Donuts here are always soft and fluffy! read more

Krispy Kreme - Green donuts for St Patrick's Day! - Donuts Near Me - Memphis, Tennessee

sucked got donuts got there they said they were out really your a donut store that's all u sell customer service sucked bad too obviously bad management read more

On a recent trip to Memphis, as I was driving down Winchester past the old Hickory Hills Mall, I was saddened to see that the little Krispy Kreme shop had closed. My disappointment was soon offset as I left Memphis and was driving down Hacks Cross Road and spotted a large Krispy Kreme sign floating in the air. As I was needing a caffeine boost for the drive ahead, I pulled into the parking lot and went in to avoid the long line in the drive thru. Brand new, clean and spacious, this is the place for all your favorite donuts including the melt in your mouth hot glazed donuts which roll off the conveyor belt right in front of your eyes. Crack cocaine can't be any more addictive. Posters advertised a free Krispy Kreme donut of any variety on National Donut Day, Friday, June 5- mark your calendar now. read more

Krispy Kreme - Original Glazed - Donuts Near Me - Memphis, Tennessee

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Oh my gosh IF YOU HAVE NEVER HAD A FRESH ONE........ You are missing out! Customer service was was very nice. The girl at the counter was very friendly. That's super important to me. Very clean and professional. But they didn't have many selections which was a bummer. I've found my new food fab lol read more

Krispy Kreme - Strawberry glaze - Donuts Near Me - Memphis, Tennessee

Help me to help you! If I'm buying a dozen original, why would you charge more for individual boxes. Its holiday time and sometimes people want to do nice things. So I gifted my team donuts this morning. Everyone sits in a different area. So I got individual boxes. YOU CHARGED ME $4 MORE THAN A DOZEN. The pricing and packaging strategies are NOT customer centered. THEY ARE FOR PROFIT . Hopefully this recognition will allow you to review your costs and pricing for customer centered business and keep people coming back. This is ridiculous!!! read more

Krispy Kreme - Over charging customers for individuals boxes, even though it still dozen purchased. - Donuts Near Me - Memphis, Tennessee

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Very polite service and very quick delivery of the doughnuts. They were warm out the oven too which made the doughnuts more delicious than normal read more

Poor service and would not honor rewards from the app. They make you feel like you wondered why you even stopped. It was like here's your doughnuts get out. read more

Not understanding how y'all only have pumpkin spice donuts. That doesn't even make sense; all y'all sell is donuts.

I was unhappy to find out that workers did not wear gloves, and wore their mask under their chin. So they are touching And breathing on my donuts. Very poor management on this Krispy kreme. read more

I only give it a star because i had too. The last several times we have been there they've only had 1 or 2 options of donuts and no coffee and the donuts were cold and terrible! We had to wait forever just to order and 5-6 people were standing around inside . Don't waste your money at this Krispy Kreme read more

Best donuts in town. Love the hot glazed and then the iced chocolate. My favorite donut!

It's Krispy Kreme! I mean really who doesn't love this place. Freshly made, delicious donuts that melt in your mouth. I love that this location has a conveyor belt where you can see the donuts being made. Overall, good customer service and great donuts! read more

Krispy Kreme - Donuts Near Me - Memphis, Tennessee

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Great donuts, the staff didn't know the difference between frosting and a custard.