Poor customer service. Only 3 varieties of donuts and still open for another 4 hours. Will not come back

I did a mobile order thinking it would be faster. Still took just as long if not longer to get it. I selected pick up through drive-through so when I got there I went to the drive-through and sat there for five minutes and nobody came on the intercom. I went inside tried to get it some guy from the back had to come up to the front because the girl upfront was so slow and not paying a bit of attention. They gave me my donuts forgot to give me my coffee that I had ordered. When they did get my coffee they gave me a small when I asked for a medium. But I was so over it that I just left. Will not be ordering from here again switching to Dunkin' read more

The posted hours say they open at 6:00 AM. As of 6:45 AM the shop remains closed with the staff still prepping.

Went through the drive though and watched two people sit forever at speaker. I could tell by there actions it wasn't working and they pulled forward as did I. When I pulled up watched three cars behind me doing the same thing and instead of driving up all three cars drove off. Lost business and honestly the lady at the window didn't say sorry our mic is broke or our sign fell off... She then handed me my donuts after i ordered at window and then I watched another car drive off... They lost 4 customers including myself. That was not good business and someone should have cared enough to explain or put a sign out. read more

I HATE this Krispy Kreme. I'm glad Lubbock has one but it doesn't even feel like we do. At MOST they only have glazed and chocolate iced donuts. The staff is incredibly rude and normally don't acknowledge you at all in the store until you ask if anyone is going to help you. Ordering in the drive thru isn't better because you only find out if they're out of donuts once you get to the window. The store is gross and the parking lot is a mess. The lights are off even when they're open so it always looks closed. There's 0 donuts, 0 customer service, 0 effort. The employees are too busy smacking gum with their AirPods in or walking in from a smoke break to care ally all about you. Save yourself the trip. I love Krispy Kreme but I avoid this one at all costs because every time I'm there, I'm disappointed. read more

Zero stars. The location in Lubbock ought to be closed for lack of effort. They never have any doughnuts and when you ask why? they look at you like you are crazy. read more

Must have been the first day at work. Was told they don't make frozen drinks, took 25 minutes to get in and out. Repeated the order 4 times. Slowest doughnut shop ever. Only stopped because the kids wanted the famous doughnuts..... bathroom was clogged in one stall, no toilet paper in either stall or paper towels....... overrated. Coffee was hot, that's about the only thing positive from our 9:50 am trip to the store. read more

Just went to Krispy Kreme right before it closed, and the man who took our order said "sorry for the wait!" (We had only been waiting literally 1 second) He was so sweet and polite. Lots of times if you go places right before they close, they are grumpy--not him. He was so sweet!!!! Best Krispy Kreme ever. read more

We had Adrian as the server. We did have to wait a little but he brought us fresh, still warm donuts. Get staff member!

I travel from NM to Lubbock maybe 3 times a year for shopping and dining. Krispy Kream is always a must have for the long ride back home . On this trip the donuts and service was the worst Please note this was mid-day . 1 - While trying select my 2 dozen donuts it seemed that most of my favorites were null and void , I was told that every one of my tasty delights they didn't have in a very tired mono tone . 2- by the time we got on the interstate we opened the box's and found them to be stale ! U should have seen the upsidedown smiles on the kids face because of the inedible treats . Fool me once and U don't get another chance . On the next trip Dunkin Donuts here we come . read more

Experience this morning was awful. Just awful. Let me explain: I teach an early morning scripture class for high school students from 6:30 - 7:20. On Friday's I go out and get donuts for the students (and me). I try to go to to a different donut shop each time because the students like trying new places and seeing which is their favorite. This Krispy Kreme opens at 6 and I was at the drive-thru around 6:15. I thought I would be getting super fresh donuts since they just opened (like all the other donut shops I go to on Firday mornings). I ordered a dozen glazed and a dozen assorted. When I got to the church building and put the boxes on the table, I noticed a note was handwritten on the first box that read, "Sorry:) Or is it too late?". Confused, I opened the box only to find shriveled, stale donuts. I tried to eat one but realized halfway through the donut, "Why am I wasting calories on this piece of trash?" and tossed the remaining half into the garbage. A lot of the students did the same, and one of them even remarked, "Gross, there is a hair in mine!". Needless to say, I will never be back to this donut shop again. They should be ashamed of themselves for serving those donuts to a customer. By the way, my students favorite donut shops in Lubbock so far are "TT Donuts" and "Best Donut". Although we haven't tried all of them yet! read more

This might be the worst Krispy Kreme in the United States! The workers seem miserable to be there it's so odd. And they never have the new donuts that are advertised. Today at 7am I wanted to order a half dozen of the new Reese's donuts. I was told they were sold out?! At 7am in the morning?! Ugh I wish a new one would open up with better management and employees. read more

Since there is no Krispy kreme where I live, I came to Lubbuck, to redeem my birthday reward. ( A free dozen of original glazed) And I wasn't dissatisfied, the place itself looked doubtful, but the employees made up for it, I was able to get my offer with no catch. idk why people complain, just wanted to share my thoughts. read more

The ONLY reason they are getting 2 stars is because the doughnuts are good. Went through the drive thru because I take my dog for rides and to get something for breakfast on wknds. The woman at the other end apparently couldn't hear me, and also couldn't understand me. I repeated my order at least 4 times. 2 sets of the 2 mini doughnuts. Plain glazed. She eventually repeated it back to me at the end- and I thought we're good. Arrive at the window and another woman asks, you had a half dozen? I said no, 4 total of the mini doughnuts. She seemed very confused. Took my card and disappeared for a bit. Another woman came around the corner and they spoke - then she asked me again, glazed mini doughnuts? I said yes, 4 total, I want 2 sets of 2 mini doughnuts. I suppose the 2 sets of 2 seems odd - but that's how it's listed on the menu, so I ordered 2 sets of the mini doughnuts. She nodded and then said ok so 4 glazed mini doughnuts, I said yes, and the small iced coffee. She said ok, closed the window, reappears and said your total is $4. I said with the iced coffee? She said, oh, you had a coffee. OMG. At this point I said forget the coffee, I don't want it. So paid for what I assumed was 4 PLAIN GLAZED MINI DOUGHNUTS. Got home, found 2 and 2 covered in chocolate and sprinkles. Lovely - not what I ordered at all. At least the plain glazed tasted good. So disappointed in this place. read more

Dirty, slow, and out of pretty much everything all the time. Waited for 15 minutes to order with only a handful of cars around just to be told they were out of donuts when I got to the window to pay after I ordered. read more

Krispy Kreme is always amazing, their glazed donuts are always hot and fresh and just delicious. The location isn't very great but it's near the homeless district which is great since they give out a free donut to everyone. Everyone always is smiling and the workers are so nice. read more

Such a welcoming environment. One coworker there from the night time crew has such a beautiful soul and made me feel so loved for a Krispy Kreme worker. I know my coffee was made with love. If this coworker is reading this I hope you have a beautiful life and are always happy. COME GET SOME DONUTS FROM HERE!!!!!!! read more

This is the saddest excuse I've ever seen for a Krispy Kreme donut. Tiny thin unfluffed donuts with too large of a hole. This store gives the brand a bad name. This is a blemish corporate should be called in to fix. This is the only store within 200 miles of my home and it is pathetic. Do not waste time coming here, it will crush all your hopes and dreams. read more

Rude. They make you the customer feel like your a incovience. Go somewhere else. Not worth it. Price is high.

Came to this joint at 3:30 pm for national promotion, selling a dozen glazed for national price of gas. The promotion is supposed to end 5/4/2020. I was told the promotion was over on the 20th of April and they didn't have any glazed donunts anyway. That was my last trip to that joint. read more

Obviously if you're at krispy kreme you're not looking for a healthy breakfast. I came here after dinner to cure sweet tooth. My favorite was their spin on a chocolate eclair. It was filled with creme and topped with chocolate. It's definately sweet but equally delicious! The employees here are super sweet as well! Personally, I eat donuts for dessert so I'm super impressed with their late hours. A lot of donut shops close early but they are open until 11! read more

Krispy Kreme - a variety of donuts in a box - Donuts Near Me - Lubbock, Texas

Workers were so kind. Very welcoming environment. 10/10 recommend definitely going back.

This location is not up to par with other Krispy Kreme's. Staff is very rude and like to rush your decisions, so that they can get back to their gossip or whatever else is more important to them. Customer service is lacking to say the least, they are out of a lot of the seasonal doughnuts, the doughnuts they do have aren't very flavorful nor fresh. I used to enjoy dropping in and picking the kids up a dozen assorted for an after school treat every once in a while, but the last few times I ended up tossing them in the trash as the kids didn't like the taste (or lack thereof). I also refuse to give my money to anyone as rude as the staff here. There are many other shops in town who enjoy their customers and offer fresh and tasty doughnuts! read more

Filthy store and 4 donut selections to choose from. Really Krispy Kreme? You're a donut shop. Shouldn't you stay stocked up on donuts? This store is never clean. You can't keep 7 tables clean? read more

Krispy Kreme - Not a very big selection. - Donuts Near Me - Lubbock, Texas

Went there on March 7, 2020 to get 3 dozen donuts. The front donut case was empty and the one waiting on us said they where out of glaze the lobby had 15 people waiting to order. Ask to speak to the manager he looked fresh out of prison dirty looking and tattooed all around his neck. Had a bad attitude and when asked why a donut establishment had no donuts he told us he had to fill a big order for a school and had no time to make donuts to sell. Looked around and the floor had stains all over dirty tables and workers standing around on their phones if I could give them a zero I would. read more

Horrible .. didnt have the 5.00 chocolate Glaze as advertised or the reeses doughnuts. Because they do not have anyone to make them. Last time going there in Lubbock read more

This is what you call heaven. Soft and warm, the glazed donut from there is pretty much made to perfection. Since most of these Krispy Kreme donut locations have been closed down in AZ- having one while in Texas was a nice surprise. I tried a Maple one just to be different, pretty good but a tad too sweet for my liking. I really do love the simple glazed donut and my stomach and taste buds for that matter are thanking me :) read more

Awesome donuts! I don't come here very often because I don't need the extra calories, but when you get a coupon for a free donut and free coffee or soda.... They have cookie donuts at the moment, I got their chocolate chip cookie dough donut and it was so good! While their glazed donuts are wonderful, if I'm there I'd rather get something fun and whimsical to eat and enjoy. read more

LOVE Krispy Kreme! But HATE this location. Rude staff and an even RUDER manager! I've had issues there before but this morning, I had it. Finally decided to take the time and write a review. Krispy Kreme is supposed to he a happy, welcoming place. This one, however, is not. And the donuts never seem to be fresh either! Don't waste your calories or time at this Krispy Kreme. There are many other friendly QUALITY places in town! I really wish it was better because I do love me some Krispy Kreme, but not the Lubbock one. Maybe if they get nicer staff or a BETTER manager, things will change...? read more

I'm not a huge Krispy Kreme doughnut fan (too sweet for breakfast, too insubstantial for dessert), but the lady likes them so we had to stop by while we were in town. Got there just in time, as about 30 people showed up after us. They were sold out of almost every specialty doughnut, including their basic glazed! The machine started cranking some out while we were there. The mechanical process is interesting to watch, but after seeing all the old grease, forgotten bits of doughnut and gunk that was all over the conveyor belt, I lost my appetite pretty quickly. I realize industrial kitchens are all more dirty than what we like to imagine, but the build up on the end of the conveyor and around the frosting fountain was just gross. read more

The worst Krispy Kreme I have ever been to. The drive thru mic was not working yet no one put up a sign or had someone tell the customers. So I go inside and they are out of everything and moving like molasses to make more! Get new employees! read more

I was on a business trip in Lubbock and was craving some Krispy Donuts since they dont have one in Midland/Odessa so I got a dozen donuts. Too sweet for my taste, but my family enjoyed it for the first time. read more

Such awesome, warm gooey goodness. I've amost always been offerred a free hot glazed donut here when enering (ask for one if not!). The fresh plain glazed ones literally melt in your mouth. They have a good selection of specialty donuts too, but I usually just stick with the standard glazed donut.... read more

I drove all the way across town first thing Saturday morning to get the nutter butter donuts they have been advertising and at 7:00 in the morning. The shelves were empty. Almost all specialty donuts were not there. If you advertise donuts you need to have them stocked. read more

the staff here is rude. the most unfriendly people. if they can't hear you through their crappy speaker they get mad at you for it.

I used to think these were the best donuts money could buy. No longer- last three times I've purchased anything there the quality was terrible. My visits came over an 18 month period, each time long enough for me to forget the dry, somehow tasteless and overly sweet poor excuse for donuts I showed up with and puzzled looks on my friends' faces as their initial excitement was deflated like the round, donut-ish dozen I had just wasted my money on. Much better tasting options can be found at local businesses on Slide and also on 34th. read more

The manager and Ruby at the Lubbock Tx location are the nicest people ever! They made donuts for my grandson and his football team and they went out of their way to make sure they were perfect! I've always loved Krispy Kreme but now I can honestly say, "the Lubbock location is the very best"! Thank you! read more

The employees are SO nice. ESPECIALLY Drew! We had stopped by the store to find out when the fresh batch would be ready off the line and Drew (that was the name on the receipt. ..I pray it was his real name), along with another sweet lady working there, told us. When we returned at the given time frame, sure enough, the donuts were not only being made but Drew met us at the counter with fresh warm glazed donuts for each of us! Drew continued to help us pick out our dozen (along with some extras) and was EXCEPTIONALLY friendly. Of all the Krispy Kreme's we have been to, the Lubbock store has BY FAR set the customer service bar extremely high! Thank you Drew!!! read more

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This is my first time coming to Krispy Kreme. My boyfriend and I arrived late and the female manager was very irritated with our presence. I felt very rushed and unwelcomed. The sign stated that they closed at 11 and we got here at 10:30. We bought a few doughnuts and left because of her. However, we attempted to come back again to see the doughnuts be made fresh and we were greeted by a much nicer manager who asked and realized we were from out of town. He told us when to come back for the "red light". When we got here for the third time the light wasn't on yet, but he kindly offered us a drink and asked if we needed anything. This is what you call a manager. Thank you very much James. We appreciate your kindness. read more

Only the drive through was open. We waited in line for 45 minutes. When we finally placed our order, they came back telling us that they did NOT half of what we wanted, even hot coffee. When we got our food, our entire order was wrong. Horrible! read more