Asked for chocolate cake donut. Given a "blonde" colored donut. Had to work to get the attention of…read moreperson behind the window. They insisted item was chocolate. I said it looked " blonde" to me- meaning regular cake, not chocolate. Their response: " I work here! I had already handed back the donut and after their response I asked for my money back. They showed me a regular cake donut with chocolate icing asking if I wanted that. Again asked for my money back. They continued arguing with me and said" yeah, go be wrong somewhere else" after a HUGE eye roll. GEE WHIZ!! I went to the Rise n Shine donuts on 98th near Slide. Got a real chocolate donut and the very best customer service. Gave her a tip! Won't go back to 6302 Frankford

I've been coming to the donut shop for a couple years now. However, the last two or three times…read moreI've been recently, I have had terrible customer service. I'm not sure who the owners have hired recently, but the high school or college students they have working in the mornings need an attitude check. I know people have rough mornings, but when it happens on more than one occasion, I don't support businesses that give customers a bad start to their day. There are other Rise N Shine donut shops in Lubbock, do yourself a favor and see if they have better customer service before coming to this location.

Yummy donuts and such a variety! Kolaches are top notch!…read moreAlthough it is far from my house (15 mins) and I pass by two other donut shops, it is definitely worth it!

Absolutely my favorite donut spot in town. There's a great variety of flavors and types of donuts…read more On more than one occasion the staff has gone out of their way to make me fresh donuts when they were out, or fill a certain flavor that I wanted. They have quick and friendly service, and it's always clean when I stop in to eat.

Would give negative 7 stars if possible. The slowest service in all of history. I have been in line…read morenow for OVER 10 minutes, and there was ONE cat in front of me. ONE!!! I'm typing as I wait, because I have that kind of time. The one person inside just likes to ignore the people at the drive up window. What a complete cluster they have here. Stay the hell away!!! Absolutely worthless service, I'm surprised they are still in business truthfully.

This location is operated by IDIOTS!!! I use the drive through often and the "signal bell" is not…read moreworking......the staff inside passes by the drive through window several time before they notice me. This morning, 02/05, I was sitting at the drive through at least 7 minutes before they heard my horn....they served customers inside howver I had been sitting at the drive through...honking my horn...the"manager" finally came to the window and said the bell wasn't working...ITS BE BROKEN FOR WEEKS!!!!!!!!! I unloaded on the staff with my anger...to the owners...GET THE BELL FIXED AND GET A NEW STAFF AT THE SOUTH UNIVERSITY LOCATION IN LUBBOCK, TEXAS....

Went for drive thru and ordered 1/2 dozen of tamales, a burrito, and two jumbo jalapeno kolaches…read morefor the family. The lady who took my order was kind and wished me a good day. Delivery of food was fast and everything was warm and very good. Me and my family recommend this location for a great breakfast!

Great service , good food and wonderful customer service . Great price . Burritos and kolachess is…read moremy favorite .

The donuts are good but not incredible. A good place to stop if you need fix, but I might suggest…read moregoing elsewhere.

Ladies and gents the donuts are great and most of all the owner is a great person. He cares and…read moreloves his place. Please help a small business owner maintain his dream. Great place DD blows compared to here!!!!! Thank you so much for your time.

Very friendly, donuts are always fresh. Found this place last week and it has not helped my diet…read morebut completely worth it.

Please don't put donuts in a paper sack. This mess is what you get when they come in paper, plus…read moregrandkids don't like the mixing of icing.

The best thing about this location is the owners. They are a sweet family from Cambodia running…read morethis business together. They open bright and early every day to get the morning crowd. The donuts sell out pretty fast and they close just after noon. For my part, I don't really like these kinds of donuts. When I get a hankerin', Krispy Kreme is choice number one. But if you want big, plump donuts, plus a broad selection including things like bearclaws and eclairs, this might be the better place for you. The prices are probably also better here.

Stopped by on our road trip this morning and the staff was very friendly. I got a few donuts to…read moreshare with my partner and we loved them! They were so light and fluffy that it was hard to hold them while keeping shape. Very good!

Really good, fresh, and tasty donuts and kolaches. Very reasonably priced. Sausages are lightly…read morespiced with jalapeños. Donuts are light, soft, and delicious. Don't let the humble facilities fool you. This place is legit!