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    Krispy Kreme

    1.9 (113 reviews)
    InexpensiveDonuts
    Open 6:00 am - 9:00 pm

    Order Krispy Kreme Takeout or Delivery

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    I had high hopes for Krispy Kreme, but my hopes were brought down! The service was okay not the best. The doughnuts were not as good as I expected plus they tasted kinda old. Overall the ambiance and experience was okay !

    This place is amazing. I be glazing over and ON them donuts (#homemade cream) then feed them to my family! (They never expect a thing...). the ambiance made me feel as I was about to pass out! The service is great' I got twelve free Donuts if I gave him a free blow job!

    Giant crater sized hole at entry to lot

    First the good: I'm thankful Lubbock HAS a Krispy Kreme, and - once you actually get/get to the donuts, they are very good. Also, the employees have always been friendly to me. However, you are "greeted" at the store with a crater sized hole that's been there for ~2 years. Once inside the store, the floor is sticky and can make a customer think "gross." I've attempted, several times, to use my app and have had no real success. The customers, up to management, simply seem not to know how to use it (works fine at other stores across the country). It's definitely a mixed bag type of experience at this Krispy Kreme. I hope the experience improves. Again, the donuts are good, but the experience-not so much.

    So I went into the store with my kids and saw the "Hot Now" sign, so we stopped and got donuts. Everyone was super nice. However, when I felt the box, the donuts didn't feel warm. On the way out, I told the girl at the register that they were cold and that I wanted another dozen. I was fine with the cold ones but would pay for the hot ones. The girl was super nice! While we waited, I tried on a Krispy Kreme baseball hat and LINDA came out yelling, asking what was wrong with my donuts. I explained that they were cold, but it wasn't a big deal and that I would still pay for them. I just wanted another one that was hot. She insisted that they were hot, but eventually, I got her to feel them and she gave me another dozen, which I would have paid for. No problem. However, she was super rude and then she said, "Hey, I also need you to pay for that hat since you put it on." I said, "Okay, no problem." I but hats all the time and try them on before purchasing them. However, I still bought it. Linda, the manager, was the rudest manager I have ever dealt with, but she can't ruin Krispy Kreme for us. I love Krispy Kreme and I'll be back!

    David T.

    We got here 15 minutes before closing and they told us they were closed already. All of the donuts were put up. This is the second time we've been here and the first time they told us they only turn the "Hot Now" sign on when the District Manager is in town and that's the only time it's gets busy like it is now

    Take out employee stacking donuts in a box with her mask down under her chin.   What's the point !

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    2 months ago

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    2 months ago

    While in the drive thru we were waiting for 10 minutes to even pay and get our coffee and the kid working there did not even care about us

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    5 months ago

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    6 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Doughnuts were fresh and so good! Service was ok, but could have been better. Maybe the employee was having an off day?

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    3 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    3 years ago

    They had no donuts and they were rude and when you asked them why they were out they would look at you crazy.

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    3 years ago

    The place is locked and closed down 25 min before they are supposed to be/advertised. Staff is not friendly.

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    5 years ago

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    10 years ago

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    12 years ago

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    3 years ago

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    3 years ago

    Poor service, rude drive through employees. Geez, get it together Kristi Kreme!!! This location has sucked for too long!

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    7 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    3 years ago

    Poor customer service. Only 3 varieties of donuts and still open for another 4 hours. Will not come back

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    7 years ago

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    6 years ago

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    4 years ago

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    Page 1 of 3

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    Review Highlights - Krispy Kreme

    The service is great' I got twelve free Donuts if I gave him a free blow job!

    Mentioned in 2 reviews

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