Asked for chocolate cake donut. Given a "blonde" colored donut. Had to work to get the attention of…read moreperson behind the window. They insisted item was chocolate. I said it looked " blonde" to me- meaning regular cake, not chocolate. Their response: " I work here! I had already handed back the donut and after their response I asked for my money back. They showed me a regular cake donut with chocolate icing asking if I wanted that. Again asked for my money back. They continued arguing with me and said" yeah, go be wrong somewhere else" after a HUGE eye roll. GEE WHIZ!! I went to the Rise n Shine donuts on 98th near Slide. Got a real chocolate donut and the very best customer service. Gave her a tip! Won't go back to 6302 Frankford

I've been coming to the donut shop for a couple years now. However, the last two or three times…read moreI've been recently, I have had terrible customer service. I'm not sure who the owners have hired recently, but the high school or college students they have working in the mornings need an attitude check. I know people have rough mornings, but when it happens on more than one occasion, I don't support businesses that give customers a bad start to their day. There are other Rise N Shine donut shops in Lubbock, do yourself a favor and see if they have better customer service before coming to this location.

The donuts are good but not incredible. A good place to stop if you need fix, but I might suggest…read moregoing elsewhere.

Ladies and gents the donuts are great and most of all the owner is a great person. He cares and…read moreloves his place. Please help a small business owner maintain his dream. Great place DD blows compared to here!!!!! Thank you so much for your time.

Would give negative 7 stars if possible. The slowest service in all of history. I have been in line…read morenow for OVER 10 minutes, and there was ONE cat in front of me. ONE!!! I'm typing as I wait, because I have that kind of time. The one person inside just likes to ignore the people at the drive up window. What a complete cluster they have here. Stay the hell away!!! Absolutely worthless service, I'm surprised they are still in business truthfully.

This location is operated by IDIOTS!!! I use the drive through often and the "signal bell" is not…read moreworking......the staff inside passes by the drive through window several time before they notice me. This morning, 02/05, I was sitting at the drive through at least 7 minutes before they heard my horn....they served customers inside howver I had been sitting at the drive through...honking my horn...the"manager" finally came to the window and said the bell wasn't working...ITS BE BROKEN FOR WEEKS!!!!!!!!! I unloaded on the staff with my anger...to the owners...GET THE BELL FIXED AND GET A NEW STAFF AT THE SOUTH UNIVERSITY LOCATION IN LUBBOCK, TEXAS....

The best thing about this location is the owners. They are a sweet family from Cambodia running…read morethis business together. They open bright and early every day to get the morning crowd. The donuts sell out pretty fast and they close just after noon. For my part, I don't really like these kinds of donuts. When I get a hankerin', Krispy Kreme is choice number one. But if you want big, plump donuts, plus a broad selection including things like bearclaws and eclairs, this might be the better place for you. The prices are probably also better here.

Very friendly, donuts are always fresh. Found this place last week and it has not helped my diet…read morebut completely worth it.

Please don't put donuts in a paper sack. This mess is what you get when they come in paper, plus…read moregrandkids don't like the mixing of icing.

Stopped by on our road trip this morning and the staff was very friendly. I got a few donuts to…read moreshare with my partner and we loved them! They were so light and fluffy that it was hard to hold them while keeping shape. Very good!

Really good, fresh, and tasty donuts and kolaches. Very reasonably priced. Sausages are lightly…read morespiced with jalapeños. Donuts are light, soft, and delicious. Don't let the humble facilities fool you. This place is legit!

Very pretty pastries that aren't too sweet. It is artisan pastries so the price matches but it…read moreisn't anything crazy. They have signs for the pastries but would be great to have a menu listing out ingredients/a short description. I got the gingerbread bread and the espresso butter banana bread. I really liked the gingerbread one, it had a nice orange zesty flavor and wasn't overly sweet. Texture was great and I loved all the toppings. For the coffees/drinks, they are from another coffee shop which was disappointing because I was looking forward to something new. The espresso buttery on its own was good but the flavor disappeared on the bread. I wanted a little more texture to the banana bread but my boyfriend really enjoyed it and said it was one of the best so take that as you will. Very cutely decorated for the holidays and decent seats to do work.

located in a cute town square, this bakery is the perfect place to do work. music isn't too loud,…read moreit's not bustling with people and overall a very cute place. their menu is the perfect size imo offering everything from savory croissants to sweet tarts. i think their croissants are to die for, i love the almond croissant, and will visit countless times just for that. the ham and cheese croissant was delightful as well!! their americano is pretty standard

Such a great spot for an afternoon treat. Great selection of ice cream, with a nice visual menu…read more Super fast service and friendly staff. Great covered walk up patio with some nice benches to relax and enjoy your ice cream. Will definitely be back next time I'm in Lubbock!

Great ice cream! Just a little expensive but worth it. Would definitely recommend the dirt and…read moreworms concrete!