Some how the melt in your mouth doughnuts have shrunk! They do not fill the box. In the past we order a dozen and have a heavy, full box from edge to edge. Today they are palm size and Tiffany host 117 said they are the correct size! I'm just surprised at this new smaller $8.49 dozen. read more

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Would give zero stars for the customer service from the "manager" at this location. My sister and I just went through the drive thru and waited 20 minutes and when we got to the window the "manager" was extremely rude right off the bat and had the wrong order ready, when we told her it wasn't right she asked us to reorder while huffing and puffing and rolling her eyes. THEN we wanted to use my sisters birthday reward (1 doz free glazed donuts) she again huffed, grabbed the phone and said it didn't work that'll be "amount total" my sister shocked, asked why it didn't, it should go through since she had not used it yet, and it was not expired. The "manager" then said "lady do you want to come inside and argue with me, it's not working so you have to pay, I have a whole line and you are holding it up". Will not be back since this the customer service we got from the lady who is supposed to be the role model and run the entire store. We've both been in customer service our whole lives and would never treat another human with the disrespect she gave. **Corporate needs a new manager here ASAP. read more

Love these donuts. A GREAT deal for buy one dozen get one dozen free. Only $10. A little pricey if it's not buy one get one. I would go when they're hot and fresh. That's when they taste the best. read more

Love Krispy Kremes but this place really sucks!! Gave it three for the doughnuts but service wise wasn't great at all!! Plus they don't have samples for kids anymore !!!! What's that about!! Well doughnuts could be better too.. But I guess not all Krispy Kremes are the same read more

Krispy Kreme - Donuts Near Me - Arlington, Texas

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Horrible customer service. Management does not care about the safety of their customers. I called to see if they could have someone help to run order in their parking lot seeing how it was almost a fight. Managers words "I can only worry about what's in my four walls." We will never go back. read more

I don't come often but when I do, it's always a good experience. The service is normal but MAN THE DONUTS WOW!!! I love how you get a free glazed donut when the sign is on. I recommend the raspberry filled donut, it's my favorite!!! read more

The staff is awesome! Chad made my coffee perfect even taking the extra steps to give the perfect customer service! Waiting for tires to get changed and they made my day so much better! Haven't seen one customer that isn't laughing and being playful with the staff! Says a lot in these special times because customer service is lacking in so many places! Thank you Chad and staff for making my day better! read more

I'm actually not really a Krispy Kreme fan (insert gasp and shocked face here) but my students love them. As a reward for the kids' hard work, I dropped in to pick up their sweet treats. Need five dozen glazed donuts without any prior notice? They got you. Not only was the service prompt, the donuts were hot too. Thanks Krispy Kreme for helping me hook up a bunch of hungry teenagers. You are the MVP. read more

Dear Krispy Kreme, I would love for you to make a Glazed donut burger i think that would bring in a lot of customers and attention!! That would be great i really wish for this to come true...Then you will get my company there!! Thanks, Jimmy John read more

Black girl in drive thru had a serious attitude problem. When someone asks for a drink the cashier is supposed to ask hot or iced. There's 2 options for a drink and the cashier should not assume what the customer ordered. Drinks are trash and black girl needs to be fired read more

I used to enjoy this Krispy Kreme location and I have been a member of the loyalty program for a while now, but I am not returning to this location. I came in for a promotion they were offering and their cashier told me I can't get it because I'm not going to buy anything. I did in fact, get half a dozen, and I get donuts every time I come. She assumed this all based on my appearance and age. I tried to contact management to let them know, but no one had contacted me back about it. Very rude and unprofessional. read more

I went with my mother in law. We had a buy a dozen get a dozen glaze free. They said they would not honor our coupon because they were out of glaze and I asked when they would have more and they said they were not making anymore and they did it offer to honor our coupon the next day or anything. The person working the drive-thru didn't even seem to care. Now I know why I always go to Lee's Donuts on Matlock. I always get what I want and they've got way better customer service. read more

Light Sweet Fluffy Hot No Honey I aint talkin about you! I am referring to the conveyor belt of warm goodness flowing through the store... parking is free, and once you get into the store you are met with decisions decisions decisions, and the worst part is the simplest most basic donut is just circling the store in front of you saying Eat Me Eat Me... if you are thus tempted to put the warm, sweet, freshly made glazed donut in your mouth then there you go... but if you do that and dont try the monthly special, or the cream filled delights, then you will miss out. All of these donuts are good, I have yet to have a bad one, but man am I a sucker for a hot donut. The store is clean and the help is friendly, they even try to bribe you with one of those hot donuts... actually if you are on a diet, stay away from here when the red light is on because there is no going back, once you turn into the parking lot and your mouth starts watering, it is a lost cause, diet begone! Great Donuts, a little pricey, but get them by the dozen as they are cheaper, and who cant eat a dozen hot donuts in one sitting? read more

A decent donut but when 2 donuts cost $2.58 with tax somebody's donut chain is going to go bye-bye.

Great friendly service and amazing donuts. Make sure you go when the hot light is on. They even gave use free samples of hot donuts because it was the first time for some of our group. Classic glazed is the best. The blueberry cake was a favorite as well. read more

Dissatisfied with the service I received here. The clerk is rude as hell. I don't understand why you would employ somebody who is so rude. This is the second time I've been here and receivers service I won't be back for a third. The donuts are good but the service is horrible. read more

When they first opened, I think the donuts were better. The staff was nicer, too. Then after about two years it just went down, down, down... and it got to be just meh... So, I guess it is a good thing because I never go there any more and I don't miss it and a REALLY do not need it. If I cheat on my diet for a donut, it is gonna have to be for a better one than this. read more

Today was Dress-Like-A-Pirate Day with Krispy Kreme. Talk like a pirate? 1 donut! Dress like a pirate? A dozen donuts! Use the pirate Snapchat geofilter which you can access at the location? A dozen donuts! So I figure "why throw a costume together when I can just use a simple filter!?" like anybody who dislikes costumes naturally would. I make the 20 minute venture to Krispy Kreme and load Snapchat, look through the filters, and it's nowhere to be found! No worries, I figure. They probably had technical difficulties or something- they're a good business anyway and are probably being very understanding with the people who planned on using the filter. it wouldn't even make sense to decline someone a dozen, as they could just borrow a few bits of a costume from other people in the store to "qualify" right? So I wait the 30 minutes of the line out. No biggie. Free dozen donuts, I'm not going to complain about a wait! But my faith in their being considerate and reasonable was ill-advised. Get to the front of the line. "Unfortunately, sir, we are a franchise so we don't have the filter." I'm not one for confrontation so I just proceed to exit without saying a word. There's no upset expression on my face, but this girl knows I just drove there, stood in line for thirty minutes and am leaving with nothing. Pretty sure she realizes that the company just lost business (potential loyal customer) but she's not a manager so she doesn't feel comfortable superseding whatever her manager expected, and I'm not about to talk to a manager and reason with him just so I can have the donuts I expected. She stops me as I take my first step towards the door and asks if I wanted the one free donut. I decline out of principle (plus, a single donut leaves a hungry one unsatisfied and wanting more). Never- NEVER in my life will a single penny come out of my pocket and be spent with the intention of buying anything having to do with Krispy Kreme. I spent an hour of my life to get a dozen donuts today- an hour of work at a minimum wage job pays for a dozen donuts. Even $1 pays what it costs Krispy Kreme to make a dozen donuts. I liked Krispy Kreme's gesture of brand promotion with free donuts, and I planned on becoming a long-time loyal customer as a result (despite the fact that I find their glazed donuts frankly terrible compared to my favorite places). Donuts are, by far, my favorite food in the world. I will undoubtedly spend thousands of dollars on donuts before I die. If Krispy Kreme wanted that money to go to their company, they shouldn't have promised me a dozen of them and then let me down. Subway did it right. $2 subs in the wintertime caused me to become a loyal and lifelong customer. read more

Love it when I'm in the neighborhood!! Can't resist! My all time favorite is the original glazed especially when it's HOT! Just discovered another one in their lemon filled donut! So good, filling taste like a lemon cookie! I also like their smooth black coffee which I've never tried before! A definite combo when I come back!! read more

Love this place when the hot donut sign is lit. Problem is it is hard to resist the hot glazed donuts on the way home! Other donuts are ok but the glazed and chocolate are my favorite. read more

Just called for info and got Trevor. Great experience. Thanx Krispy Kreme for not having to push buttons and allowing Trevor the time to talk. read more

Everytime I come here the donuts are hot and fresh, the staff is very friendly and my taste buds are very happy. I have no complaints what so ever and the bonus is there is a drive thru so I can get my sweet tooth fix whenever I want. read more

Krispy Kreme is always good! I do wish they hadn't cut he size of the donuts so much but with the cost of everything going up I guess that was the only way to be profitable. Although I would rather pay a little more than have a smaller portion! read more

The BEST Place a HOT DONUT. If you haven't had one, then stay away. Those of you who have share my misery. No other donut compares to the Krispy Kreme HOT DONUT. Passing by that sign has a Pavlovian response and you cannot help but turn around. Sweet fried hot goodness, melting in your mouth. No chewing necessary. A wide variety of other donuts with also premium donuts. Decent coffee also. Did I mention the HOT DONUTS. Unless you want to ruin all other donut eating experiences, stay away. In my opinion, it helps me not to eat other ones cause they can't compare. I can't give it 4 stars because the HOT DONUT sign is turned off sometimes and I am able to withstand the Krispy Kreme. read more

I LOVE KRISPY KREME DONUT!!!!!! I love that you can get one fresh off the conveyer and that's when it is the best. The donuts are moist, soft and the glaze melts in your mouth. This is my all time favorite donut store:) read more

I love the donuts here, especially the hot glazed donuts! I stopped by a few days ago and was disappointed that they no longer give out free samples when the hot light is on. Sign of the times, I guess. :( read more

I went before 6 o'clock to Krispy Kremes out of my way the lady who work there could only run the drive thru didn't even hardly respond to anybody in the front desk I end up leaving need to work with your people read more

This is the one place I binge and have no regret. I got dozen donuts for me and hubby. My favorite are the glaze with crime filling. Least favorite is the strawberry filling. They were just to sweet for my liking. Service is quick and donuts were fresh. Will come back again next month on my cheat day. read more

I still prefer non franchise places for doughnuts. Better selection and freshness. Krispy Kreme was a neat idea but it just doesn't compete well. It doesn't help that they are overpriced either. read more

They are supposed to be open until 10pm on a week night. We walked up to the front door at 9pm and had an employee lock the door right in our faces. He didn't even bother to give us an explanation before he locked the door on us. Just locked it and walked away. Also, we could see through the windows they had some kid in street clothes hanging out behind the counter. I think they closed early so they wouldn't have to work. In my opinion the place has been going down hill for a while. read more

Really satisfies your sweet tooth or makes it worse. So BEWARE! Donuts - Really good!!!! read more

You get the best java chip donut here. Really fresh and tasty.

This place is freaking amazing!!!! I come here all the time I would buy a bunch and take it to school some mornings for our athletic trainers there donuts are really amazing especially there holiday ones they are so cutely decorated and they are so warm I will definitely keep coming here!!! read more

Super disappointed in this establishment went in there to buy donuts a couple mornings ago for everybody at my office. The staff member in their name Ashley was extremely rude. I asked for the prices and she pointed to the price board and told me that the prices are on the board. When I asked for a bag for my donuts she told me that I needed a very big bag for a tiny little box. I reached out to the corporate office and didn't get any kind of response from management at this location in order to give them time to issue a proper resolution. I was very dissatisfied with the service I received when there are three different going on establishments within a mile radius of my work. The store I work at even gets a discount at Shipley's donuts and instead I went to Krispy Kreme. The donuts were OK I will not say that the food quality was poor just the service that you receive. I don't understand how people can employ people that just don't care about the people that pay the checks. She was extremely rude from the moment I walked in. This generation of employees is completely new to me. I don't understand how you can employ somebody and they can't expect to be paid to be rude to the customers. When I got to my office I'm at made sure to tell everybody how I was treated here. Lo and behold one of my coworkers have been treated rude by the same girl this is ridiculous and something has to be done. read more

Great donuts. I don't really eat donuts, I gotta eat these they are very tasty. Always a clean place to sit down and eat .

First let me say that I am a Krispy Kreme fan. I haven't had Krispy Kreme in a while, since it's out of my way, but decided to make an effort to get some sugary goodness today. This was my first and last time to this location. When we walked in there was only our family in the shop and a group of customers who'd already ordered. Before we ordered my wife wanted to take my daughter to the restroom to wash her hands, walking in we see the bathrooms, but you just can't walk in, you have to go get a key, like at a crummy gas station. There's no one at the register, but there's a kid cleaning the windows, my wife is two feet from him but he doesn't pay any attention to her when she asks about the key ( he had head phones on). After several failed attempts to get his attention verbally, she tapped on the glass he was cleaning to get his attention. Once she finally gets the key, the bathroom is disgusting. While, waiting for the wife and daughter, I look over the doughnuts and notice that the selection is pretty sparse compared to what is usually offered at Krispy Kreme. Not once while I waited at the counter did anyone come to take my order, when my wife comes back she tells me about the bathroom, which is a sign of how clean a place is overall. Then I think back to the window washer kid who was spraying cleaner on the windows only a few feet from the fryer, which was making doughnuts, as the hot light was on. By now other people have come in and window washer kid is filling doughnut orders, with out ever going to wash his hands. Needless to say with the lack of perceived cleanliness, and the employees disinterest in the customers, we left empty handed. Also, being that the Hot light was on, I would have expected them to offer a free hot doughnut, as has been my experience at every other location when the hot light is on, but all of their employees were to preoccupied to even welcome the customers. read more

Great, quick, service. Hot & now donuts just melted in my mouth. So YUMMY!

Took the kids to have a Saturday night snack. The sign says they close at 1100 pm. At 5 min til closing tjme the guy stands there after not answering the drive thru intercom, and lip syncs that they are closed. I said it's still 5 min til. So he acts like he can hear me and using silent sign language and keeps point at the clock. The clock inside the restaurant is set ahead of closing time. You can very clearly see that everything is put away and closed down all doors locked. The unprofessional action of acting like he cant here me and even when I showed him the time on 2 cellphone ( android and apple). He persisted to give the hand across the neck sign. It was until I said, "Can you do the right thing for the kids," did I realize he could hear me the whole time. He said in a very clear voice, " I can't give the kids anything." I siad I thought y I u couldn't hear. He literally went back to the silent sign language pointing to the clock inside and the hand across the throat. Never had this problem here before. Smh...Customer service is a reflection of leadership. read more