The River Oaks location is a wonderful addition to the brand. The manager, Rosa is absolutely…read moreoutstanding. The associates are attentive and helpful without hovering, a balance between service and allowing customers to browse comfortably. What I especially appreciate is the atmosphere. Unlike many of the Houston stores that are often crowded with demanding customers, this location maintains a calm, pleasant environment that makes shopping enjoyable. It truly feels like a hidden gem. It's also one of the few BBW stores in Houston that I haven't witnessed the constant, brazen shoplifting that has unfortunately become commonplace in retail and especially in this crime ridden city. Combined with the exceptional merchandise and thoughtfully curated inventory, the River Oaks store offers a refined shopping experience that keeps me coming back. It has quickly become one of my favorite places to shop in Houston.

Bath and Body Works, the place to be when you want to pick up your "smell goods". I had the…read moreopportunity to visit their Montrose location during their "$5.95 Scents" sale, and I cleaned up! So many choices! I did place my order online and their system to make your purchase is very easy. I opted to pick up my online order at the store. I was immediately greeted and directed to where I could pick up my online order. This was a simplified process. I decided to get another scent that I did not order online, as well as trade out one that I had ordered online for something I liked better. They worked with me and were so gracious in allowing me to make my trade out, and I appreciated it. There was a scent that I wanted that this location ran out of, they were kind enough to call the neighboring store for assistance (their Rice Village location) just minutes away. The Rice Village location had what I needed and then some! Something that really impressed me about the Rice Village team was how friendly and warm they were! Their customer service was on 10! Cudos to them! Over all a great experience! Of course, I will be back.

This a a very cute shop with lots of interesting things you might not find elsewhere. However,…read morethey are cryptic about the return policy. There isn't one. You can only exchange for an item of equal or greater value. The policy is not easily visible at check-out (it is way on the other side of the register and relatively small), they provide a digital receipt (which you can only view after the fact), and the receipt does not say this. The returns tab is not working on their website. I accidentally bought a Baggu bag in the wrong size because it was stocked with the bags of the size I wanted. I tried to exchange the bag within a few days but they would not let me return for a refund and pointed to their exchange policy which was not easily seen while checking out. Therefore, I wound up purchasing a bag in the size I wanted and purchasing something else to make up the difference in price as they would not refund the difference. They were out of the pattern I wanted in the size I wanted. While this pattern was available elsewhere, since they would not refund, I was stuck with purchasing a pattern I did not like as much from them to use up the store credit. They ignored my advice to move the exchange policy where it could be more easily read by customers while checking out. I will no longer recommend this store to others or shop there myself.

This is one of the cutest shops in Houston. From blind boxes to candles to stickers, they sell the…read moremost unique items that I rarely see elsewhere. Also, it's woman-owned! They sell their baggu items at retail price, so I grabbed a laptop sleeve that I've been eyeing for a while. Turns out the design I bought was sold out on the official baggu website, so I'm very happy with my purchase. The store was a bit on the pricier side, but it's also just a fun experience to look around. The worker that I talked to was super nice, attentive, and helpful!

super cute, well curated shop - from sunglasses, stickers, to cards.. wanted everything!read more

The owner is amazing the store is clean and very organized. I went looking for the famous…read moretravelers leather cover and I found it. It's sold out everywhere. Xoxo! Thank you !

There was a diffuser making event at the Briscoe River Oaks. The reviews I see online are…read moreoutstanding, so hopefully this was just a fluke. Literally there was one employee to run this entire event from Black Phlox. We were not greeted at all. The AT&T vendor was also present did and that person went and got us the little form that you're supposed to fill out while you're making your diffuser. There were times slots you had to sign up for. This was not regulated or enforced if you will. People took our spots and mind you our slot was 630 so you know we could've gone to dinner or done something else. I just feel the whole thing was a waste of my time. We ended up leaving because literally there was no greeting, no interaction, no direction and no spot available despite our reservations big disappointment. :( Sorry about the blurry picture, but there was literally nothing to take pictures of.

Dr. Rica, Missy, and Tasha are a dynamic trio for an immersive perfume-making experience. This was…read moremy second time visiting Black Phlox, where I learned that "phlox" is a type of flower, and I'm so glad I returned. The level of attention, detail, and guidance throughout the two-hour session is truly unmatched. My table included six women celebrating a "Spring Into Friendship" social event. Together, we were able to try 72 different scents across top, middle, and base notes to create something unique and complementary to our natural body chemistry. I loved the clear instructions, the pacing of the session, and the R&B playlist that felt like a sweet throwback to my aunt's playlist she used to blast on her living room stereo set in the '90s. One of the things I love about Black Phlox is that every visit is guaranteed to feel new. Each table is given a different curated set of scents to work from, so no two experiences are exactly alike. Dr. Rica even pulled out a few special "vault" scents during our session that included deeper, more intense fragrances that are used sparingly, but added richness and character to the final blends. The interaction with Missy, Tasha, and Dr. Rica made the experience feel intimate and fun, like I was hanging out with my cool, older cousins. Not once did I feel rushed. Even when I had a little hiccup while pouring my scent into the bottle, Tasha and Missy jumped in to help me correct it so I could leave completely satisfied with what I'd created. The pricing was more than fair. You have the option to upsize your bottle, and they even offer 50% off if you return and remake the same scent, which is something I've never seen offered in other custom scent classes. The value, the experience, and the meaningful interaction make this a go-to recommendation for me. The icing on the cake is that you get to bring your own bottle of wine and/or alcohol for just a $2 cork fee. They provide cups and ice, and the space is filled with good conversation, plenty of cackles lol, and community energy you won't find anywhere else. After our session ended, we spent at least another hour laughing, taking pictures, and finishing our prosecco. Not once did we feel hurried or unwelcome. That kind of hospitality is rare and speaks volumes. I also learned that Black Phlox offers interactive perfume and cologne-making stations for events like weddings. We had two brides-to-be in our group, and they were thoughtfully gifted in-house made candle wax melts along with their custom perfume purchases, which was a beautiful and personal touch that made the night even more special. It's a beautiful space built by even more beautiful women, and I love hearing their stories and seeing how they've turned inspiration into a thriving business. I'm proud to support Black Phlox and will keep returning again and again.

My friend saw PaddyWax on Tiktok and wanted to go! We booked online which was an easy process and…read moreeven was able to use a Discount Code! The class is self-guided. You are given written instruction you read through step by step. The scents are already mixed, you just chose the one you want your candle to smell like. Overall, fun experience but I wasn't expecting it to be so short. I wish you could create your own scents. I wouldn't return for that reason but happy for the experience.

Tried this place out for their initial opening and had a blast! I will absolutely be going back. My…read morefriend and I had the best time and can't wait to pick up our candles (three hours after pour is what they recommend) and give them a try at home. They have a very laid out, step-by-step process that makes everything a breeze. Each set up has a little flip book of instructions as you go along, and you get different parameters depending on the vessel you chose. Surprisingly easy and quite fun. They also said they will do a $10 refill of your fragrance when you use it up. Such a fun idea!

I love this locally owned and operated gem off 19th. I have been shopping here for years and it is…read morethe perfect spot for finding unique and seasonal gifts. They have a robust baby selection surprisingly and wonderful cards and books. Love the owner and cannot recommend them enough!

Had a memorable and great time in this shop. I am from South Florida and was spending some time in…read moreHouston. There were several shops in the vicinity but this one stood out. I've never been to a place where I wanted at least one of everything. The best part was how nicely wrapped each item was as part of the service when checking out. The store clerk took great care to show the value. The gentleman running the shop was a pleasure. I truly enjoyed the experience. Even gave a chocolate Hersheys kiss in a small bag along with the stores business card. This is customer service at its finest. I would want my operation running as nicely as this beautiful shop. Truly unique items with a variety of sections. Great for gifts.....and splurging on some self items. I saved the receipt purposely to write a review. It took me some time as I visited in September but have thought of the place over a dozen times since visiting. I do not write reviews often but this place deserves a hands down praise. The cashiers name on the receipt is Sysadmin so I am not sure how to thank the amazing clerk. 9/24/24 11:59 AM. I wish they had a shop like this near me. Pleased to see that I can order online! I will never forget this place, forever burned in my memory. If I am ever back in Houston, I will be back at Bliss on 19th! J. Chapter

This store receiving anything below 5 stars is just not true. A great selection of items that would…read moreplease anyone. The store feels a bit crowded and it'll take more than one trip to feel like you know all the products being sold, but it's well worth it. Also, the prices are reasonable.

Such a cute spot to check out! If you're in need of unique trinkets for your space, definitely…read morecheck this place out. While it is a smoke shop, they have so many things there that could fit in anyone's home!!! My friend actually found a crazy cat lady magnet which apparently had been sitting there for a while according to the cashier but it was super cute (I wish I got a picture haha). Definitely somewhere to go if you wanna waste alittle time looking at cool stuff!

It's true, you can spend the whole day lost in this store which spans 5 buildings. They offer…read morecomplimentary frozen margaritas (likely to help you buy more). The selection of individual stuff was a bit lacking but they did have a lot of stuff (for example, not a lot of Jellycat plushies or Ravensburger puzzles or Baggu bags but they managed to have these items). The candle/perfume and apothecary sections were heavily scented and honestly kind of sickening. Things are priced ABSURDLY here. I saw a shot glass for $200. It's a place to walk with friends & guffaw at the prices. Be careful walking around the glassware - one stumble could cost you thousands. I managed to purchase a bowl for $8, discounted because it was missing the chopsticks that accompany it, & the cashier ran after me after checkout to give me the chopsticks ($16) for free because she found them after I checked out. Great customer service.

Amazing inventory! So fun to look around. Can be overpriced. Employees can be pretentious.read more