I recently needed some new sunglasses and was really looking for some nice but basic Raybans. I…read moretried ordering some via Amazon but...none of the pairs worked for me when I tried them on. So then I thought ....'it might be best if I could find an actual store where I could try some sunglasses on.' But, the only places I knew of were like these boutique eyeglass shops where all their sunglasses are 'designer', with the pricetag to match. Surely, I thought, there must be some sunglass shops?? So I came to trusty Yelp, and....I saw some good reviews for this shop. "Sunglass Hut?? Isn't that like a chain store... a place typically found in malls, and where young suburbanites who like to dress in Abercrombie buy their sunglasses??" lol Despite my misgivings, I decided to give it a try. Can I just say....what a great experience it was!! The staff were terrific. Selection was great. I ended up buying two pair of glasses, and getting a discount in the process after signing up for a Sunglass Hut credit card. Mind you, I was initially VERY hesitant and suspicious about the credit card offer. I was thinking it was a scam...some type of a trick...that they'd be sending me all kinds of junk mail etc. I was assured that there was no gimmick. All I had to do was sign up for the card, and I'd receive an immediate discount on the two pair of glasses I wanted to buy. I could then pay off the card immediately if I wanted, and even cancel it afterwards. (I think what SH probably hopes for is that many customers will only pay the minimum balance each month and then rack up interest fees. That's probably how they offset the discount you get when you first sign up for the card. But for me, it was not an issue, as I knew that I'd immediately pay off the balance in full...) Net, net, I had a certain 'image' in my mind of the Sunglass Hut chain, but at least as far as this Times Square location went, it was a great experience. I should also add....even in the heart of Times Square there was just a handful of customers in there. So no having to deal with pesky tourists. ;-)

Every time I try to exchange or return a pair of shades at this location without fail, I am told…read morethere's a scratch on it. At this point this location is either selling damaged products or the motivation is racially biased assuming black people are wearing a returning goods, so they make up excuses not to accept. Avoid at all costs - sales associates Wanda on 34th. Go to Nordstrom, Saks or Bloomingdale's for shades. Any problems here, black people will be told our goods are damaged.

Helped me out and fixed my raybans by ordering a brow bar part and a screw! glasses cost over $100…read moreand only cost $15 to fix them. So pleased with my experience. Thank you for saving my favorite glasses! Did not have the protection plan but they were less than a year when the plastic split.

Stopped in to grab some specs. Taha, Wendy, and Ruth were amazing!!! Super helpful, efficient,…read moreand. Very nice!!!

My inability to remember anyone's name strikes again! The lovely door greeter, a black gentleman in…read morethick-framed rectangular black acetate glasses, was incredibly helpful! I just wanted to give him a commendation, because he delivered impeccable customer service with my Ray-Ban questions. I think his name was six letters and started with a 'C'... yeah, this is more like a crossword clue than a review but I'm certain the managers will be able to recognize him from this.

Every time I try to return or exchange a pair of shades at this store, even having never worn or…read moretaken the sunglasses out of the box, I'm always told that there's a scratch on the lens and they can't accept the exchange or return. At this point, I feel this is racially motivated or they are intentionally selling damaged products to customers. Avoid at all costs and buy your shades at a department store.

Couldn't be happier that I stopped in here. A very unassuming storefront housing an incredible…read moreselection of very chic glasses and great lenses. Liselle is amazing and was so good at suggesting frames that matched exactly what we were looking for! All the great styles without the snob of SoHo salespeople! I definitely recommend this place and will be a repeat customer.

Fixed my Chanel sunglasses perfectly and within 30 minutes. The women that helped me was so kind…read moreand knowledgeable

Warby is located right in the terminal close to the entrance/ exit. It's near the subway as well…read more The service at this store is a hit or miss. But I went there for their glasses as they have many different styles and the price point is great too. I went a few times and the service was good, but it could've been better.

Now that I had cataract surgery, I no longer need prescription glasses but was told to get a pair…read moreof sunglasses. These had to be UV and polarized. My ophthalmologist naturally wanted me to buy a good pair and suggested Purdy's on Madison Avenue. Knowing how expensive this store was considering they can make a pair in one day I decided to see other places. Sunglass Hut's prices started at $175. Then Laura insisted I go to Saks Off Fifth where I nearly fainted when the salesperson said that sunglasses started at $250. Warby Parker to the rescue. Located inside Grand Central Station, this store is conveniently located as one comes up on the escalator. Carla, a salesperson, helped check which pairs were polarized as many were not. Finally I found one named Sydney Brioche Tortoise with tortoise shell frames which looked attractive. Solomon tightened it for me. The return policy is thirty days with a full refund. This store is bright and all the offerings are nicely displayed.

My sunglasses had a bent frame and the glass wouldn't fit back, but he quickly took them to the…read moreback and fixed them in under 5 minutes. He refused for me to pay for the simple task and was incredibly kind. Highly recommended at least stopping by.

Lovely store and lovely staff! They're always helpful whenever I need either my glasses or…read moresunglasses adjusted.

We were in a real pickle. Arrived in NYC without contact lenses. Peyton said he could help if I…read morecould get the prescription. When I was struggling with accessing it, Marina and Gregg walked me through the process and partnered with our eye doctor back in California to get us emergency lenses! They went above and beyond and are now my go-to optical in NYC. They are the best!

Very fast I needed glasses in a pinch and they stepped up. not only did they overnight them to me,…read morethey also picked out about 50 frames to try on and helped me decide which looked the best. They have great style and a large selection of high quality frames, even budget friendly options but don't expect this to be Walmart of glasses, this is Manhattan, but fair price for designer.

Greeted with a smile and excellent people who helped me find the perfect scarf and pair of gloves…read morefor the winter season! They do individual and wholesale which is great for any buyer. i'll be sure to come back soon. Thanks again!

I purchased a pair of medical glasses here and the staff honestly gave the best experience I've had…read moreat an optical shop. No pressure pushing a sale, very patient and knowledgeable with all of my questions. Vast selection to choose from. I love my glasses I use them for extensive hours of screen time.

Agree with others there is no service in this store. How do they expect us to buy prescription…read moreglasses without service. Stay away.

I'm 74 and my eyesight is suddenly a little fuzzy when not in ideal lighting conditions. My…read moreinsurance covers eye exams and glasses, figured it was time. Well, as it turns out, I have cataracts developing. They could easily have sold me $300 glasses, but they said " you don't need glasses, you need an ophthalmologist." So I made an appointment for next week at NYEE. Meanwhile, the people there could not possibly have been nicer, kinder or more welcoming. Both the young woman who administered the tests and the optometrist who reviewed the results and explained them to me, both are extraordinarily professional and caring. I double-super recommend this location.

Lajuana, the optician who helped expertly fix my favorite glasses is outstanding!…read more She is an absolute perfectionist and couldn't be more kind and professional. Ask for her - she does not disappoint!