I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

Installer Kevin from Price's Alarms installed earlier this week - I have been with Price's going on…read more11 years now, FYI they recently were acquired by TELUS. John in sales/security advisor and Kevin the installation technical wizard are the definition of professional. They both went the extra mile to ensure everything was done and delivered! I was impressed with Kevin's skill, creativity and technical knowledge. I highly recommend them for anyone looking for a top-notch alarm/security company.

No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

June 2019: I bought a used car that only came with one immobilizer key. Replacements were…read moreridiculously expensive at a dealer ($350 all in) so I got a 2 pack of replacements on Amazon for $100. I called Precision to see about getting the new keys cut and programmed, got a quote and made an appointment to bring in the car and keys. Khalil was awesome; first he confirmed that the chips in the new keys matched the original then he cut the keys. Programming the keys to the car took only a few minutes then he fine tuned the cuts to make sure the keys worked smoothly in the locks. I paid exactly what I was quoted and have two more keys for about half the price of one at a dealer. March 2020: I bought another car that came with only one, non-factory key. This is just a basic key that I could have copied at any hardware store but I had a good experience here before so I thought I'd come back. Rather than simply copying the old key, they did some decoding of the cuts and then cut new ones from the code. Amazingly the new keys work better than the old one and it was only $11 for the pair. I seriously doubt I would get that at a hardware store! These guys really know their stuff!

I have been dealing with Kevin and his crew for 7 years both personally and professionally. They…read moreare a friendly and knowledgeable group and they have always bent over backwards to make sure that the work I requested was exactly what I received. Their prices are reasonable and the quality of work is top notch. I can't recommend Precision highly enough, they are that good!

I have used Vandelta for years as I am in Property Management. Mick is the best tech. He is…read morealways professional, polite, punctual and if he happens to be running late always lets me know. He always has the answers and fixes for any issues I have ever had. Also is very helpful if you have questions. I required immediate service that was sort of an emergency and Mick came to save the day. I will always use Vandelt and hopefully Mick will be there for a long time.

We commissioned Vandelta to install a 30 point access control fob system with elevator controller…read more The job went smoothly and they were incredibly thorough as well very professional. Good company to work with!

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

Arpel is great. They were very flexible when wiring my new home with a full security system. They…read moredid a great job and I am very happy with the install. Price was great and monitoring is great too. Everytime me or my kids have set off the alarm, i get a call from the station. Very happy, thanks Arpel.

When I walked into Norburn, there were 4 staff each behind their own desk. I perused the store for…read more20 minutes waiting to meet my husband and choose light fixtures for our bathrooms. During that 20 minutes, not one of the staff asked how I was doing or if I needed assistance. As soon as my husband stepped in, all of the staff perked up and asked how they could help him. I couldnt believe it. Not impressed at all.

There are positive and negative reviews. This is definitely a negative review. Pandemics and…read moreflooding aside, there is no excuse for our salesperson's, Anne, at Norburn Lighting for treating us with such disrespect by not keeping us abreast of the truth in where and when our shipment for recessed lights trims were arriving. We purchased four housings in early October and had them installed in our new kitchen ceiling. Two trims were not available however we were told they were on order from Toronto. Long story short, we had no customer service from Anne, she would not return our calls as to where the trims were or when they would arrive. Just completely ignored us by not calling or making up stories when we called her. I finally spoke to another sales person on December 19th and found that the trims were only now being manufactured in China and would not arrive until the new year. In the meantime our kitchen ceiling was looking as it does in the photo. Well, Leigh R (if you are still with/part owner of Norburn, and or Robinson Lighting, if you are associated with Norburn, I think that you should take a closer look at some of the reviews and take them more seriously. You can cancel my order for the trims, by the way.