Had an under-cabinet lighting issue due to a failed LED driver. The electrician from Redox was the…read morenicest man and diagnosed the problem quickly and returned with the part to complete the job. Lights work perfectly now. That said, the total came to $350 for a relatively straightforward part swap, which felt a bit high. I was hoping for something much more affordable. Just a heads up to others: ask for a price estimate in advance. Overall solid service, just priced at the high end for the work done.

Hamid was super nice and accommodating. He worked on our job all day and got it all working. Looks…read moreexcellent.

We are building a new home, and so needed lots of lights. A friend recommended this lighting place…read morein Aldergrove that I'd never noticed or heard of before. I put together a list of lights needed, and sent it out for quotes to other lighting stores all around the Lower Mainland, big and small. Steve's had the best prices, a mistake-free quote (she even commented that one of my lights had a different finish from all the others, and asked if that was correct, to make sure I wasn't making a mistake), professional, friendly and hassle-free service. I'll be going there again!

**Edit after reply. **…read more Note - that this review is as much about customer service as it is a fault with my installation. There was no offer to help remedy the problem, only an offer full rate new install. As I feel their response to this review mischaracterizes their response to me, the following is the exact response I was given. Also note that it was not a phone conversation, it was a response in email. -- Thank you for bringing this to our attention. We are sorry to hear this happened. -- We definitely recommend that we hardwire your new device rather than use the receptacle location. -- Our warranty period has expired, for this work and you will be looking at our service call rate for our return. -- The charge will be $225 for the first hour followed by $120 each additional hour and roughly looking at $50 in material if we cannot reuse any of the wiring. -- Do you have the new device on site? I can schedule an electrician to come by tomorrow, Friday February 13th if that works for you. I requested to be reimbursed for the previous work, and while I didn't say as much, I would have accepted less even just a slight discount, or even full price if literally any attempt would have been made at support. I was told: -- We will not be reimbursing you for the work or the device. Our work was completed to code and inspected by the city. I am leaving it up to the reader to decide if that's acceptable to them. It's not acceptable to me.

I spoke to Mike at Pacific Star and confirm a good experience from the initial communications. I…read morerecommend them!

Almost two years ago we completed our new home and needed all the lights. I like to shop local…read morewhen I can. I didn't have them come out to help pick my lights because I felt I could do it on my own and they gave me enough things to think about while doing it. It went well, I felt all the lights and fan came in timely. I just went back last week with wanting a new fan for the dining room. Todd gave me some ideas and warnings about strobing with near by lights. Went home got over whelmed with their selection on line. I went back and spoke with Todd. He suggested a fan they just took down, after seeing my room photo, and it was half off! It is perfect! Thanks!

JUNE 2026: Even though the information out there says Saturdays 10-4 as does the applique on the…read moredoor itself BUT when you get there a paper on the door states "By appt only". A sign of a business circling the drain when even the owners don't want to be there to try to sell their products. Why should I try to support local business when it is so dang inconvenient to drive there, on my sunny day off from work, only to be met with disappointment? Buying online may not give me the see, feel touch of in person shopping, but at least it is available when I am.

Great business. They care immensely about their clients. Justin really knows how to do his job, and…read moredo it well. Very pleased! Highly recommend!

I'm not quite sure about the negative comments here as they do not reflect the Design Lighting I've…read moreknown since 2002. I have enough knowledge about the history of this company as it grew to what it is today. They are very organized and sales staff are trained to give their absolute best in helping customers. I wonder if the negative comments are for another store named Design Lighting which is definitely not the one in Langley (previous location) and in Surrey (current location). I am not an employee of this company but do business calls regularly. Over the years, I've seen how the staff attended to customers. They are helpful and knowledgeable. Their operation is computerized from day 1. They know their items and their stock position. I'm sharing this because I cannot believe the negative comments I've read. Also, the reviewers are US based customers so I'm wondering if there's a case of mistaken store identity here. Thank you.

Customer service extremely poor. Staff are really unfriendly. I bought three fixtures on sale and…read morewasn't told they were a final sale. The receipt said it but isn't highlighted so didn't realize this until I came back to exchange it for another fixture I'd been considering. The staff on the weekend couldn't over-ride the exchange from a final sale so had to call the manager the next day and make another trip out to make the exchange which was for a more expensive fixture as well. There was only one staff at the front counter that managed to break a smile in the three visits I had to make. Really not impressed at all. Could have found the same on Wayfair with a lot less hassle. Beware if you want to return or exchange anything, they really don't appreciate this.

I've been to a few light stores in my days but this one takes the cake, so trippy I loved it, I…read moreended up buying for my dining room, above the fireplace, staircase, kitchen and also for the nook area, honestly I want to go back next week for the upstairs, I liked the quality, the price the experience and the service we received

we bought 2 crystal chandeliers from this store and it was worth every penny. Stunning and beautifulread more

Year 1: Contacted NL and got a quick response, and a timely quote. Very pushy on selling their own…read moreproduct, otherwise experience good. Refered 10+ clients Year 2: After several missed appointments and 5 or 6 phone calls back and forth, finally shows up to install. blames secretary (sister) for poor communication. Lights installed properly, but dozens broken during take down Year 3: Several missed appointments, constant telephone tag (they don't call you, you call them and if they feel like it they will call back). Lights installed, several broken, end result good. Take down, 26 days later than agreed. Confirmed from the office numerous times they were down, came home from work, not down. Terrible company, will never use again. Unable to contact through other social media as they have blocked me after making a professional complaint.

I called Northern Lights and left a message. They called me back within the same day, were super…read morefriendly and provided me with all the information I needed including helping me decide on what lighting would look best on my house by looking my house up on Google Maps together. They then booked the apt within a couple days, and despite torrential rainfall and wind that day, they showed up on time and extremely friendly and holiday spirited. Such a pleasure. On top of that, while up on the roof, they took the liberty of unplugging my gutters in a couple places - something that I had been trying to get someone out here to deal with, and they just did it because they saw the clogged up area (that is also their second business - gutters and windows). And to boot, when I told him I wanted to put up a garland around the front door, he provided the lights, which I wrapped around the garland, and then he hung up the garland for me. My house looks beautiful, and it was done quickly, professionally, by incredibly pleasant professionals for a very reasonable price. I will definitely use them again next year for our lights, and will also be calling them to do our gutters and window cleaning in the spring!

If you're looking for great arty clothes, jewelry or home finishing, you've come to the right…read moreplace. It's a rare find in Maple Ridge - but - not a lot of selection for larger ladies.