West Coast Gas is highly recommended. We have used West Coast Gas many times over many years for…read moreeverything from installation of a new heat pump, hot water, furnace, running hot&cold ductwork for our renovation, reoriented range hood ducting for our kitchen renovation and now every year ongoing for all our furnace, heat pump and gas fireplace maintenance. We got his name from a neighbor who installed a heat pump who highly recommended him to us many years ago. You call West Coast Gas and you get the main guy (not some junior). Reiner is knowledgeable and innovative and has run ducts for us to places other guys say "can't be done". The job is done, done neatly, done safely and done right.

From the owner: Expert Installation and Repair of Lennox furnaces, Heat pumps, Air conditioning…read more We also service most major brands of furnaces and related equipment Fast, Honest and Reliable service

I had a basement leak due to the drain tile breaking up. The basement was wet and it was an…read moreemergency call to come fix the situation. The guy came in and open the sump to look for leaks, but he didn't fix anything. I was charged $500 a ridiculous price just for an hour of work to inspect and put a snake camera into the pipe. Another thing is the plumber couldn't even put the sump cover back on because it was so heavy. I let him leave the sump cover aside without covering-my mistake!! For short visit without resolution, the plumber was overcharging when I am under pressure of basement filling up with water. I basically felt. I didn't get value for my money. It was not worth it.

Politely took care of some pipe relocation. Showed up on time, cleaned up and quoted upfront, with…read moreno surprises. Almost the opposite of most plumbers. Hands down the best plumbers I have dealt with!

I wish I had read the reviews below from Sach, Kristiana, and M.K. earlier--then I might have…read moreavoided falling victim to the shady tactics of a technician from High Demand Heating. To Rhonda, consider yourself lucky they didn't show up. If they had, you might have been caught in the same dishonest tricks. I request service to fix the fireplace pilot mode not stay on issue. This guy came and replaced two parts but failed to resolve the problem. It became clear that the original parts were still functional. Despite this, we were charged 500 more, with the replacement parts priced significantly above market value. We paid these charges in good faith. When I informed him that we needed time to consider whether to proceed with the purchase of another part (quoted at an additional $600), He agreed to put everything back. But he engaged in unethical behavior, including: - Intentionally cutting the wire connected to the high-temperature heat sensor before reassembling the unit. - Tampering with other wire connections, making it impossible for another technician to repair the issue. Fortunately, I had taken photos of the fireplace system before his arrival, which helped me verify and document his actions. I do not believe this was the first time he has employed such deceptive tactics; it's simply a matter of him not being caught until now. Intentionally damaging or sabotaging equipment to make repairs more difficult or costly, and then using that situation to demand a higher price, is unethical. It is a form of manipulation or fraud. It violates trust and professional standards.

RCMP were called after owner trespassed, threatened to break into seniors home to remove part he'd…read more"temporarily " installed, and wanted it back. We allowed him to take it back & reinstall original part, but never allowed back. Police file. Fortis BC + new contractor agreed that the only way original part would leak gas is if it was broken, or it was loosened. It is not broken, and now works fine again, without needing to spend hundreds on a repair. Disappointed with this bad experience.

Communication was great and very responsive, I received a quote for a job around $700 and found…read moreanother company for the same job for $220, so I found it was a bit crazy indeed.

Professional, courteous and all round nice guy. Price seemed fair for what was done and I'm happy…read more Would definitely recommend to family and friends.

August 18, 2025: Thank you so much to Ron at Big Valley Heating & Sheet Metal Ltd for restarting my…read morehot water heater today. I appreciate this so much. This company always gives excellent service. They have previously fixed my furnace for me and I was very satisfied. I will always call this company when I need assistance. Their phone number is programmed into my phone. - Diana S. Maple Ridge, BC

My Fireplace never worked properly. I called Big Valley Heating. They set an appointment; phoned…read morethe day before to confirm. Their technician phoned me the morning he was arriving, showed up in the time frame he provided, and got it going. It works better than ever. Thank you Big Valley Heating and a shout out to Paul (the technician who fixed it)

No customer service. Sneaky company with no support after purchase. We have had unit since May…read morewith it not working... not once. After many messages left for them, they never call back. But they are quick to hang up on you if they don't like what you have to say. AVOID and save your money for another "reliable" company.

Worse company ever. We hired them to fix our air conditioner and only worked few times and broke…read moreagain. They said not under warranty. If a guy name Mike shows up at your door send him away. He wouldn't go up to attic to fix and did crappy temporary fix from the outside. Charged over $1000. Total scam

Wonderful service! I've used Willowbrook plumbing and…read moreheating now 3 times. Every time I'm so happy I did. Everyone is so professional and really go the extra mile to ensure everything is done correctly. I really appreciate the knowledge they share, especially for myself who may not know exactly what is going on. They are happy to explain and show you exactly what they found and how and what they fixed. Thank you so much! I will use your services again and again!!

I hope I can give zero to the company and rude guy. 27 years?? Wow. Only their truck looks…read moreprofessional! Don't waste your money.

Fantastic service! The team was professional, efficient, and friendly from start to finish. Harmeek…read more& Sam did our installation and they were awesome! They did a good job explaining what an expansion tank can do for my house which I really appreciated. My new water heater works perfectly, and the whole process was stress-free. Highly recommend!

Great company to work with. They installed my water heater about 4 years ago. Just recently we were…read morehaving some issues with the T&P releasing water. They were knowledgable and informative on the phone. Their team was there in a timely manner to install an expansion tank and everything has been working beautifully ever since. Thank you!

I Needed a fan installed in living room , wasn't sure if electrical box in ceiling was able to…read morehandle the weight . Pacific Star Electric was recommended to me, I called and booked appointment, They were extremely professional on the phone, I felt like I was in good hands . When Electrician Travis arrived , he was very polite and kind , he went to work right away , I asked a few questions while he was working , he took the time to answer my questions without hesitation , handled my questions like a true professional. After he completed the installation , he cleaned the fan , installed batteries in remote and made sure all was working as designed . When he was ready to go , he made to ask if I had any questions or concerns , he thanked me on his way out , wow so professional. I will be calling Pacific Star Electric for any upcoming needs . Very Satisfied Customer Dave

**Edit after reply. **…read more Note - that this review is as much about customer service as it is a fault with my installation. There was no offer to help remedy the problem, only an offer full rate new install. As I feel their response to this review mischaracterizes their response to me, the following is the exact response I was given. Also note that it was not a phone conversation, it was a response in email. -- Thank you for bringing this to our attention. We are sorry to hear this happened. -- We definitely recommend that we hardwire your new device rather than use the receptacle location. -- Our warranty period has expired, for this work and you will be looking at our service call rate for our return. -- The charge will be $225 for the first hour followed by $120 each additional hour and roughly looking at $50 in material if we cannot reuse any of the wiring. -- Do you have the new device on site? I can schedule an electrician to come by tomorrow, Friday February 13th if that works for you. I requested to be reimbursed for the previous work, and while I didn't say as much, I would have accepted less even just a slight discount, or even full price if literally any attempt would have been made at support. I was told: -- We will not be reimbursing you for the work or the device. Our work was completed to code and inspected by the city. I am leaving it up to the reader to decide if that's acceptable to them. It's not acceptable to me.